SMS-Magic Reviews & Product Details

I like the automation features in SMS-Magic. I appreciate the ability to streamline workflows and use webhooks automations. Review collected by and hosted on G2.com.

I wouldn't recommend SMS-Magic to any business that depends on reliable automation, transparent billing, or accountable support. We were given incorrect or conflicting information about how their short links worked, especially around expiration. When links started breaking inside active automations, we spent weeks going back and forth with their team through emails, calls, account access, examples, and troubleshooting. They still failed to clearly identify the issue, and we eventually had to pay for the cleanup ourselves. The technical failure was frustrating, but the billing handling was worse. While we were actively disputing the link-shortening charges and trying to resolve the issue, our rep, Vignesh, just stopped responding. Instead of resolving the dispute with us first, SMS Magic applied our available prepaid credit balance toward the disputed amount. That is not transparent, accountable, or acceptable. Review collected by and hosted on G2.com.

What I like most about SMS Magic is how easily it connects SMS messaging with business systems, especially CRM platforms. Instead of using a separate SMS tool, everything works inside the system the team already uses. The two-way messaging is very helpful. Customers can reply to messages, and conversations feel natural instead of one-sided notifications. I also like how it supports automation and workflows. Messages can be sent automatically based on events, which saves a lot of manual effort. The platform works well for customer communication, especially for reminders, updates, and confirmations. It has good delivery reliability, which is important when messages are time sensitive. I appreciate that SMS Magic supports message templates, which helps keep communication consistent. The interface is simple and business-friendly, so support or sales teams can use it without technical training. It also provides basic reporting, so you can track message status and response. Review collected by and hosted on G2.com.

One thing I dislike is that the initial setup can feel complex, especially when configuring workflows or integrations. Pricing can feel high for small teams, especially if message volume increases. Some advanced features are not very easy to discover without going through documentation. The UI worked well, but it could feel more modern and faster in some areas. Debugging message failure is not always straightforward. Pricing can feel high for small teams, especially if message volume increases. Some advanced features are not easy to discover without going through documentation. The UI works well, but it could feel more modern and faster in some areas. Debugging message failure is not always straightforward. Custom reporting options are limited, especially for deeper analytics. There can be region-specific SMS limitations, depending on carriers. It would be helpful to have more built-in examples for automation use cases. Review collected by and hosted on G2.com.

I find SMS-Magic extremely beneficial for staying engaged with customers during their hiring journey. It helps ensure that I remain top of mind with clients, which is invaluable for our communication strategy. The automated messaging feature, utilizing webhooks to trigger messages during specific milestones and events, significantly streamlines our workflow and enhances efficiency. I also appreciate SMS-Magic's integration with Zoho CRM, which facilitates seamless automation of my text messages and workflows, making my communication processes more effective. Furthermore, the involvement of the customer service representative, Nikunj, during the initial setup phase was commendable, as it helped ease the complexity involved in getting started with the software. Review collected by and hosted on G2.com.

I found the setup of SMS-Magic to be quite difficult as there were many moving parts involved. While my representative was helpful during the onboarding process, the complexity made it a challenging experience. Additionally, I'm uncertain if I would choose to purchase SMS-Magic again, indicating some level of dissatisfaction or unmet expectations. Review collected by and hosted on G2.com.

I find SMS-Magic very easy and fast to use, which is incredibly convenient for my tasks. The AI feature is particularly impressive, as it consistently provides valuable advice, allowing me to not have to type much while still communicating effectively over long distances. This AI assistance makes the experience fluid and efficient, saving me time and effort. Additionally, the initial setup of SMS-Magic was straightforward and simple, adding to the overall user-friendly aspect of the product. Review collected by and hosted on G2.com.

The camera in SMS-Magic is not oriented correctly; it's supposed to be flipped. Review collected by and hosted on G2.com.

They were entirely unhelpful and seemed confused throughout the process. Instead of assisting me, they kept shifting responsibility and insisted on payment before offering any help with setup. Review collected by and hosted on G2.com.

Virtually everything. The customer experience is without doubt the worst tech company experience possible. the tech does not integrate bi-directionally so you have to have their desktop open at all times, the service team is disjointed and unresponsive - as in they dont solve problems, they just pass the buck. Its hard to get up and running and they limit their support unless you pay them an annual contract. Review collected by and hosted on G2.com.

I love how easy it is to use SMS-Magic. It offers a seamless experience while providing a wide range of communication services, including SMS, MMS, WhatsApp messaging, and emails. Review collected by and hosted on G2.com.

Sometimes their prices are higher than the typical rates found in the market. Review collected by and hosted on G2.com.

SMS-Magic is a very useful tool and helps me in my day to day business with clients. Highly recommend it! Review collected by and hosted on G2.com.

I do not find there is anything to dislike. Review collected by and hosted on G2.com.

I love several aspects of SMS-Magic, from its seamless CRM integration to its multi-media communication through Text Messages, WhatsApp, and Facebook. It has substantially enhanced the efficiency of marketing campaigns by allowing personalized bulk messaging. In fact, businesses can now track the real-time performance of their campaigns with its detailed analytical tools. Review collected by and hosted on G2.com.

In my opinion, the pricing can be a determining factor for startups that have just started on a small scale. Review collected by and hosted on G2.com.

Our company has been using SMS Magic for over five years, and we are extremely satisfied with the service. The support team is consistently responsive to our inquiries, and the platform has significantly enhanced our communication with clients. Review collected by and hosted on G2.com.

Our experience has been excellent so far, and we have no negative feedback to share at this time. Review collected by and hosted on G2.com.

We have been using SMS Magic for messaging our clients, installers, and suppliers, and the overall experience has been exceptional. The platform is user-friendly, highly reliable, and efficient, making communication seamless across all channels.

One of the standout features is the ease of integration with our existing systems, which allowed us to start using it without any major disruptions. The ability to send personalized, targeted messages has significantly improved our engagement with clients, enhancing their experience with timely updates and relevant information.

For our installers, the quick and reliable messaging feature ensures that schedules, updates, and notifications are delivered instantly, reducing any chance of miscommunication. Similarly, the platform has streamlined how we coordinate with suppliers, ensuring smooth operations and better collaboration.

We are particularly impressed with the tracking and analytics capabilities, which provide valuable insights into our messaging performance. This has helped us refine our approach and maximize the impact of our communications.

Overall, SMS Magic has proven to be an indispensable tool for our business, simplifying communication while increasing efficiency and customer satisfaction. We highly recommend it to any organization looking for a reliable messaging solution! Review collected by and hosted on G2.com.

I hope this messaging tool can be integrated with Go High Level. Review collected by and hosted on G2.com.