--- title: SMS-Magic Reviews meta_title: 'SMS-Magic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 115 reviews by the users' company size, role or industry to find out how SMS-Magic works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 115 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMS-Magic Reviews **Vendor:** SMS Magic **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.0/5.0 **Total Reviews:** 115 ## About SMS-Magic SMS Magic is a digital messaging solution that offers text and chat conversation tools and CRM integrations to help businesses deliver personalized conversations at engagement touchpoints across the customer lifecycle. The SMS Magic platform is designed to turn every messaging touchpoint between a business and their customers into the best possible outcomes. The company is backed by 15 years of messaging legacy expertise and builds upon its expertise in high-stakes industries, deep tech stack integrations, multichannel capabilities, and ready-to-use configurations. SMS Magic easily helps Sales, Marketing, Operations and Customer Service departments connect more personably, build trust and increase loyalty with customers, clients, candidates or patients to accelerate positive outcomes that occur during one-to-one digital conversations. SMS Magic for Salesforce: SMS Magic is the top-rated and natively built Salesforce messaging application that can help your business increase sales, strengthen customer relationships, and build brand awareness. Features: - Channels supported: SMS, Facebook Messenger, WhatsApp, and MMS - Easy Install and configuration - Interactive & Automated Messaging - Multiple ways to message - Standalone Desk, Embedded Inbox for Sales/Service Console, Record page, Lists & Reports - Automate w/process builder: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Integration w/Marketing Automation - Global Coverage - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc) SMS Magic for Zoho: SMS Magic helps you better engage with your audiences using multichannel messaging. Install SMS Magic to communicate with your customers on the channel of their choice while you execute campaigns from the comfort of your Zoho instance. Features: -Two-way SMS and MMS conversations, featuring a simple interface that empowers reps to quickly deliver rapid sales responses and service resolutions with SMS templates. -Automated compliance management, auto-responses, personal profiling, surveys, scheduling and SMS campaigns. -View an entire history of all conversations, across Zoho modules, within each record. Users share a 360˚ history of every record’s messaging conversations, to give each buyer a personal touch. -Track & analyze responses, manage Sender IDs, receive delivery reports and opt-outs. SMS Magic SaaS: Communicate with your customers anywhere, anytime on WhatsApp, SMS, Facebook, and more using SMS-Magic Direct. No CRM needed! ## SMS-Magic Pros & Cons **What users like:** - Users highlight the **enhanced customer engagement** with SMS-Magic, leading to improved communication and increased ROI. (6 reviews) - Users find SMS-Magic **incredibly easy to use** , enhancing customer engagement and streamlining communication effortlessly. (6 reviews) - Users commend the **seamless CRM integration** of SMS-Magic, which enhances personalized marketing and customer engagement significantly. (4 reviews) - Users appreciate the **responsive customer support** of SMS Magic, ensuring smooth communication and satisfaction over many years. (4 reviews) - Users praise the **easy integration** of SMS-Magic, facilitating seamless communication across various systems with minimal disruption. (4 reviews) - Efficiency (4 reviews) - Users praise SMS-Magic for its **seamless integrations** with existing systems, enhancing communication and operational efficiency. (4 reviews) - Time-Saving (4 reviews) - Automation (3 reviews) - Automations (3 reviews) **What users dislike:** - Users find the **difficult setup** of SMS-Magic challenging, often leading to frustration during configuration and integration. (3 reviews) - Users find the **pricing excessively high** , particularly burdensome for small teams facing increased message volumes. (3 reviews) - Users find the **learning curve steep** with SMS-Magic due to complex setups and advanced feature discovery challenges. (3 reviews) - Users find the **initial setup complex** , leading to challenges in configuration and overall satisfaction with SMS-Magic. (2 reviews) - Users often face **poor customer support** , citing unresponsiveness and lack of solutions as major frustrations with SMS-Magic. (2 reviews) - Users face **SMS identification issues** in the Team mailbox and find sending texts through CRM inconvenient. (2 reviews) - Automation Difficulty (1 reviews) - Difficult Customization (1 reviews) - Users find the **integration issues** with SMS-Magic awkward, complicating their messaging process within CRMs. (1 reviews) - Limitations (1 reviews) ## SMS-Magic Reviews ### 1. Automation Capabilities Overshadowed by Poor Support **Rating:** 0.5/5.0 stars **Reviewed by:** Brent M. | Real Estate Agent, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about SMS-Magic?** I like the automation features in SMS-Magic. I appreciate the ability to streamline workflows and use webhooks automations. **What do you dislike about SMS-Magic?** I wouldn't recommend SMS-Magic to any business that depends on reliable automation, transparent billing, or accountable support. We were given incorrect or conflicting information about how their short links worked, especially around expiration. When links started breaking inside active automations, we spent weeks going back and forth with their team through emails, calls, account access, examples, and troubleshooting. They still failed to clearly identify the issue, and we eventually had to pay for the cleanup ourselves. The technical failure was frustrating, but the billing handling was worse. While we were actively disputing the link-shortening charges and trying to resolve the issue, our rep, Vignesh, just stopped responding. Instead of resolving the dispute with us first, SMS Magic applied our available prepaid credit balance toward the disputed amount. That is not transparent, accountable, or acceptable. **What problems is SMS-Magic solving and how is that benefiting you?** I use SMS-Magic for CRM-based texting and short link workflows at scale. It streamlines workflows and uses automations to trigger specific outcomes. However, issues like conflicting information, unreliable automation, and non-transparent billing prevent me from recommending it. ### 2. Seamless CRM SMS Integration with Two-Way Messaging and Smart Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about SMS-Magic?** What I like most about SMS Magic is how easily it connects SMS messaging with business systems, especially CRM platforms. Instead of using a separate SMS tool, everything works inside the system the team already uses. The two-way messaging is very helpful. Customers can reply to messages, and conversations feel natural instead of one-sided notifications. I also like how it supports automation and workflows. Messages can be sent automatically based on events, which saves a lot of manual effort. The platform works well for customer communication, especially for reminders, updates, and confirmations. It has good delivery reliability, which is important when messages are time sensitive. I appreciate that SMS Magic supports message templates, which helps keep communication consistent. The interface is simple and business-friendly, so support or sales teams can use it without technical training. It also provides basic reporting, so you can track message status and response. **What do you dislike about SMS-Magic?** One thing I dislike is that the initial setup can feel complex, especially when configuring workflows or integrations. Pricing can feel high for small teams, especially if message volume increases. Some advanced features are not very easy to discover without going through documentation. The UI worked well, but it could feel more modern and faster in some areas. Debugging message failure is not always straightforward. Pricing can feel high for small teams, especially if message volume increases. Some advanced features are not easy to discover without going through documentation. The UI works well, but it could feel more modern and faster in some areas. Debugging message failure is not always straightforward. Custom reporting options are limited, especially for deeper analytics. There can be region-specific SMS limitations, depending on carriers. It would be helpful to have more built-in examples for automation use cases. **What problems is SMS-Magic solving and how is that benefiting you?** SMS-Magic solves the problem of slow or missed customer communication. Emails are often ignored, but SMS gets attention quickly. It helps businesses reach customers at the right time, especially for reminders, alerts, and follow-ups. It reduces manual work for support and sales teams, since many messages are automated. It improves response rates because customers are more likely to reply to SMS than emails. It helps teams centralize communication, keeping conversations inside the CRM system instead of scattered across tools. It supports a better experience because communication feels fast, personal, and convenient. It also helps with compliance and tracking, since message history is recorded. It helps teams close the gap between inquiry and action because customers respond faster on SMS than when waiting for emails. It reduces missed appointments and no-shows, since reminders actually get seen and acknowledged. It makes follow-ups less awkward because SMS feels more natural and less formal than emails or calls. It helps sales teams move deals faster, as quick SMS replies keep conversations active and warm. It gives managers better visibility into customer communication since all messages are logged and easy to review. It supports personalized communication at scale, because templates can still feel personal when combined with customer data. It improves team efficiency during peak hours because one agent can handle multiple conversations through SMS instead of long calls. It helps team response at the right moment because SMS is usually read within minutes, not hours. It reduces back-and-forth delays, since short messages make conversations quick and to the point. It makes customer communication feel more personal and less robotic, even when messages are automated. it helps businesses stay connected with customers on the go, without forcing them to open apps or portals. It lowers call volume pressure on support teams because many simple questions are handled over text, and it helps teams follow up consistently without forgetting or missing important customer touchpoints. It creates a clear communication history, so new team members can easily understand past conversations. ### 3. Solid Automation with Some Setup Challenges **Rating:** 0.0/5.0 stars **Reviewed by:** Brent M. **Reviewed Date:** October 31, 2025 **What do you like best about SMS-Magic?** I find SMS-Magic extremely beneficial for staying engaged with customers during their hiring journey. It helps ensure that I remain top of mind with clients, which is invaluable for our communication strategy. The automated messaging feature, utilizing webhooks to trigger messages during specific milestones and events, significantly streamlines our workflow and enhances efficiency. I also appreciate SMS-Magic's integration with Zoho CRM, which facilitates seamless automation of my text messages and workflows, making my communication processes more effective. Furthermore, the involvement of the customer service representative, Nikunj, during the initial setup phase was commendable, as it helped ease the complexity involved in getting started with the software. **What do you dislike about SMS-Magic?** I found the setup of SMS-Magic to be quite difficult as there were many moving parts involved. While my representative was helpful during the onboarding process, the complexity made it a challenging experience. Additionally, I'm uncertain if I would choose to purchase SMS-Magic again, indicating some level of dissatisfaction or unmet expectations. **What problems is SMS-Magic solving and how is that benefiting you?** I use SMS-Magic to stay in touch with customers during their hiring journey, ensuring engagement and keeping us top of mind. It automates messaging workflows, enhancing communication efficiency. ### 4. Fast, Easy to Use, but Camera Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Mr Kyle.J J. **Reviewed Date:** November 21, 2025 **What do you like best about SMS-Magic?** I find SMS-Magic very easy and fast to use, which is incredibly convenient for my tasks. The AI feature is particularly impressive, as it consistently provides valuable advice, allowing me to not have to type much while still communicating effectively over long distances. This AI assistance makes the experience fluid and efficient, saving me time and effort. Additionally, the initial setup of SMS-Magic was straightforward and simple, adding to the overall user-friendly aspect of the product. **What do you dislike about SMS-Magic?** The camera in SMS-Magic is not oriented correctly; it's supposed to be flipped. **What problems is SMS-Magic solving and how is that benefiting you?** SMS-Magic is easy and fast to use, with AI assistance for advice, making communication effortless even over long distances without typing, enhancing convenience. ### 5. Very bad product and service - Avoid **Rating:** 0.0/5.0 stars **Reviewed by:** Brad D. | Boss, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about SMS-Magic?** They were entirely unhelpful and seemed confused throughout the process. Instead of assisting me, they kept shifting responsibility and insisted on payment before offering any help with setup. **What do you dislike about SMS-Magic?** Virtually everything. The customer experience is without doubt the worst tech company experience possible. the tech does not integrate bi-directionally so you have to have their desktop open at all times, the service team is disjointed and unresponsive - as in they dont solve problems, they just pass the buck. Its hard to get up and running and they limit their support unless you pay them an annual contract. **What problems is SMS-Magic solving and how is that benefiting you?** They arent ### 6. A seamless application for sms and mail integration for any application. **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit G. | Trainee - Software Testing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about SMS-Magic?** I love how easy it is to use SMS-Magic. It offers a seamless experience while providing a wide range of communication services, including SMS, MMS, WhatsApp messaging, and emails. **What do you dislike about SMS-Magic?** Sometimes their prices are higher than the typical rates found in the market. **What problems is SMS-Magic solving and how is that benefiting you?** Whenever we build any application, it is necessary to continuously interact with the users and that's where SMS-Magic really shines. It provides a seamless communication channel through various forms, including messages, MMS, WhatsApp chats, emails, and more, ### 7. SMS-Magic is a very useful tool: 5 stars **Rating:** 5.0/5.0 stars **Reviewed by:** Bob F. | Client Relations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about SMS-Magic?** SMS-Magic is a very useful tool and helps me in my day to day business with clients. Highly recommend it! **What do you dislike about SMS-Magic?** I do not find there is anything to dislike. **What problems is SMS-Magic solving and how is that benefiting you?** Quick interactions with clientele. ### 8. SMS-Magic has made CRM easier by making sales messaging integrated and seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Farhana Y. | Technical writer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2025 **What do you like best about SMS-Magic?** I love several aspects of SMS-Magic, from its seamless CRM integration to its multi-media communication through Text Messages, WhatsApp, and Facebook. It has substantially enhanced the efficiency of marketing campaigns by allowing personalized bulk messaging. In fact, businesses can now track the real-time performance of their campaigns with its detailed analytical tools. **What do you dislike about SMS-Magic?** In my opinion, the pricing can be a determining factor for startups that have just started on a small scale. **What problems is SMS-Magic solving and how is that benefiting you?** I have used SMS-Magic for the marketing campaigns of Rokomari.com, and it has proven to be a versatile tool for communicating with our target customers across multiple platforms. It has enabled our marketing team to disseminate automated and bulk messages to our consumers in a cost-effective and efficient way. In addition to that, we can track how a particular campaign is performing after its launch with SMS-Magic's superb analytics tool. ### 9. Out Team Experience with SMS Magic **Rating:** 5.0/5.0 stars **Reviewed by:** Mo F. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about SMS-Magic?** Our company has been using SMS Magic for over five years, and we are extremely satisfied with the service. The support team is consistently responsive to our inquiries, and the platform has significantly enhanced our communication with clients. **What do you dislike about SMS-Magic?** Our experience has been excellent so far, and we have no negative feedback to share at this time. **What problems is SMS-Magic solving and how is that benefiting you?** It simplifies and enhances the effectiveness of our communication with clients. ### 10. Awesome Messaging Tool for Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about SMS-Magic?** We have been using SMS Magic for messaging our clients, installers, and suppliers, and the overall experience has been exceptional. The platform is user-friendly, highly reliable, and efficient, making communication seamless across all channels. One of the standout features is the ease of integration with our existing systems, which allowed us to start using it without any major disruptions. The ability to send personalized, targeted messages has significantly improved our engagement with clients, enhancing their experience with timely updates and relevant information. For our installers, the quick and reliable messaging feature ensures that schedules, updates, and notifications are delivered instantly, reducing any chance of miscommunication. Similarly, the platform has streamlined how we coordinate with suppliers, ensuring smooth operations and better collaboration. We are particularly impressed with the tracking and analytics capabilities, which provide valuable insights into our messaging performance. This has helped us refine our approach and maximize the impact of our communications. Overall, SMS Magic has proven to be an indispensable tool for our business, simplifying communication while increasing efficiency and customer satisfaction. We highly recommend it to any organization looking for a reliable messaging solution! **What do you dislike about SMS-Magic?** I hope this messaging tool can be integrated with Go High Level. **What problems is SMS-Magic solving and how is that benefiting you?** Messaging our clients, installers and suppliers directly even our staff is working remotely - outside Australia. ### 11. Excellent customer service and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony L. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about SMS-Magic?** SMS-Magic has amazing customer service, the team is always happy to help and assist whether there's an issue or I need to create a specific process involving Converse. The team was amazing at integrating the solution into our test org, and then moving into our Production. In terms of usage, we use Converse every day as part of our Customer Journey, and we rarely have any issues, and if we do, they are looked into and fix rapidly. Ashwini Kukarni and Abhishek Govindwar support were just amazing. **What do you dislike about SMS-Magic?** Although I find the UI easy to use, I can find some of the feature, like Converse Desk not too User Friendly compare to other system we use, like our webchat. **What problems is SMS-Magic solving and how is that benefiting you?** We use SMS-Magic to allow easy and quick communication with our Customer on multiple channels. This allow us to keep them up to date on their regsiatration process, and notify them when needed. ### 12. Boosted Engagement and Streamlined Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor J. | Project Manager and Salesforce Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** -It integrates with our CRM Salesforce to consolidate customer interactions, including calls, emails, and messages, streamlining responses and team collaboration. -The tool allows for personalized messaging, enhancing response rates. -SMS Magic simplifies the management of incoming responses. - It ensures compliance with customer permissions, managing opt-ins and opt-outs for messaging campaigns. -You can create text campaigns for mass text-blasts for marketing purposes. -Wonderful customer support with prompt responses. **What do you dislike about SMS-Magic?** -Some users have reported that texts don't go through, even when customers say they don't have anything blocked. -If integrated with CRM, you are unable to manually use text templates for unknown numbers. **What problems is SMS-Magic solving and how is that benefiting you?** SMS has helped us with automatic text reponses to clients nationwide who fill out quote request forms on our website. As a nationwide company, we have multiple local numbers that transfer to our Headquarter call center. The text message is sent with an assigned number based on the location of the client that they provided on the form. We are able to get prompt text responses from clients who may be hard to reach via phone call or email. ### 13. Liked Service **Rating:** 4.0/5.0 stars **Reviewed by:** swati t. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about SMS-Magic?** I absolutely love the convenience and efficiency that SMS-Magic offers. Being able to easily send and receive texts directly from my CRM has greatly improved my communication with clients. Plus, the automated features have saved me so much time and effort. Truly a game-changer in my daily business operations! **What do you dislike about SMS-Magic?** In my experience, one of the main issues I have with SMS-Magic is its limited integration capabilities. It would be great if it could seamlessly integrate with more CRMs and communication platforms, making it easier to streamline all of our messaging processes in one place.In my experience, one of the main issues I have with SMS-Magic is its limited integration capabilities. It would be great if it could seamlessly integrate with more CRMs and communication platforms, making it easier to streamline all of our messaging processes in one place. **What problems is SMS-Magic solving and how is that benefiting you?** SMS-Magic is solving the problem of ineffective communication and time-consuming processes by providing a streamlined and efficient solution for sending and managing text messages. This has greatly benefited me by saving me time, increasing my productivity, and improving my overall communication with clients and colleagues. Thank you SMS-Magic for making my work easier! ### 14. Fantastic Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin R. | Special Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about SMS-Magic?** The thing that stands out most about SMS-Magic is its customer service. The customer support team was terrific about following through on every issue I raised and making sure I was satisfied with the resolution. The program intergrates well with Zoho CRM and was fairly intuitive once things were setup properly. **What do you dislike about SMS-Magic?** The admin portal is somewhat confusing. Where you go for different setting is not intuitive. The invoicing documents are also a bit confusing to dig through. **What problems is SMS-Magic solving and how is that benefiting you?** Our business needs to communicate with customers both for quoting purposes and for giving them update on scheduling. SMS has been a great aid in accomplishing these purposes. Before SMS Magic, our employees were constrained to either using email or their personal numbers for communication with customers. ### 15. Exceptional Service and Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Grace T. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about SMS-Magic?** We have been using SMS Screen Magic for our SMS needs, we do B2B sales and we couldn't be happier with their service. The platform is incredibly user-friendly, making sending bulk messages quickly and efficiently easy. The delivery rate is outstanding, customer support is superb. Additionally, the pricing is very competitive, offering great value for the quality of service provided. **What do you dislike about SMS-Magic?** None, I highly commend our POC Aditi, she has been very responsive and makes sure our needs are taken care of. **What problems is SMS-Magic solving and how is that benefiting you?** The delivery rate is outstanding, ensuring that my messages reach my audience without any issues. ### 16. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about SMS-Magic?** SMS-Magic is easy to integrate with Zoho CRM. We have also had great customer service. Our rep Aditi is great and she is attentive to our needs and questions. She has helped us with the setup of automated messaging as well as conversational messaging. **What do you dislike about SMS-Magic?** SMS-Magic has several plans and we have recently upgraded to 1-1 conversational messaging. Bulk messages can be scheduled but it would be great to be able to schedule the 1-1 messages as well. **What problems is SMS-Magic solving and how is that benefiting you?** We wanted to be able to send automatic texts to prospects who schedule meetings and also stay in touch with our clients via text. SMS-Magic has made all of this easy for us and it's great to be able to track the message history through our CRM. ### 17. Access to Healthcare Network, non for profit: SMS Magic is a great product and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Travis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about SMS-Magic?** Access to Healthcare Network (AHN) has been using this product for some years now, we are very pleased with the app itself as well as the support! For AHN, SMS Text Magic allows us to more effectively communicate with the low income population we serve, since everyone...from young to old, English speaking to Spanish speaking, dis-abled to non-disabled, legal citizen and non-legal citizen....uses phones and texting messaging; many of our clients do not use email as an effective form of communication. The top three things AHN likes about SMS Magic: 1. Ease of installation, 2. Ease of configuration for our SF instance, including ease of creation of automated text messages, 3. Customer Support in relation to technical issues as well as account questions and pricing. AHN would definitely recommend SMS Magic to other non profit organizations that would like to utilize texting as an effective means of communication. **What do you dislike about SMS-Magic?** The only features AHN would ideally like SMS Magic to have are: 1. a more comprehensive guide on figuring out "why" a text was not successfully received by a client (the telecommunications infrastructure world), 2. Methods for tracking cost allocations for individual messages sent over a period of time (non profits have lots of funding sources that change from year to year, and ALL monies must be accounted for), 3. Ability to include links in texts as part of the standard package (rather than having to pay for additional features). Great product. **What problems is SMS-Magic solving and how is that benefiting you?** For AHN, SMS Text Magic allows us to more effectively communicate with the low income population we serve, since everyone...from young to old, English speaking to Spanish speaking, dis-abled to non-disabled, legal citizen and non-legal citizen....uses phones and texting messaging; many of our clients do not use email as an effective form of communication. ### 18. Absolutely Tremendous! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about SMS-Magic?** Their support staff has so far been unmatched. They respond quickly to any inquiry I send over and are very thorough with their status updates. They also helped me through the entire integration and compliance setup process. It's also super user friendly and easy to teach! **What do you dislike about SMS-Magic?** To be honest - there isn't much about the system that i don't like so far. **What problems is SMS-Magic solving and how is that benefiting you?** It's assisting my end users in sending communication through SMS Messages. The different channels they offer as well as the different methods SMS Messages can be sent has been a gamechanger. We have user who LOVE the 1-on-1 texting capabilites, other teams who frequently utilize the campaigns, and then the ability to set up automations with SMS Magic is SO EASY and efficient. ### 19. Zoho Integration with SMS Magic **Rating:** 5.0/5.0 stars **Reviewed by:** Connor S. | Brokerage Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** The SMS Magic has a great customer support team that responds quickly to emails. Whenever we have had questions, they have been very helpful and knowledgable about their products. **What do you dislike about SMS-Magic?** We recently migrated our Zoho account to the Canadian Data center. SMS Magic does not have a built in integration with this yet but are actively working on it. **What problems is SMS-Magic solving and how is that benefiting you?** Text messages reach customers better than emails, increasing our open rate and engagement on marketing messages. ### 20. Great Customer Service & Support **Rating:** 4.0/5.0 stars **Reviewed by:** Dominic O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about SMS-Magic?** Our Customer Success Representative, Vignesh, recently was assigned to our company and he has been extremely helpful. He not only has been able to answer all of our questions effectively, but has also assisted in issues we were having previously. We are very excited to start using their MMS features soon and have appreciated the ease of use with their system. We also like the rate we get on credits opposed to competitors. **What do you dislike about SMS-Magic?** We have run into a few communication issues in the beginning and with our old rep. We have been working through bugs that we would not have discovered without our new reps help. **What problems is SMS-Magic solving and how is that benefiting you?** We use SMS Magic to send messages to all of our Loyalty Members for our rewards program. ### 21. A great addition to my Zoho One platform **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Principal Partner and Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about SMS-Magic?** Ease of integration with Zoho modules is fast, easy, and straightforward **What do you dislike about SMS-Magic?** The SMS-Magic administration platform and reports are not intiuitive and we could use a few more reports **What problems is SMS-Magic solving and how is that benefiting you?** I use SMS-Magic for appointment reminders, to motivate and remind my consulting and coaching clients to use specific principles and practices, for status updates on projects and requests, for marketing - to invite previously subscribed clients and prospects to upcoming webinars, courses, etc. ### 22. Had a rough start with them, but once we requested a new rep, everything changed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2024 **What do you like best about SMS-Magic?** Our initial rep was not helpful whatsoever, but once we requested a new rep, our level of service immediately changed. Vignesh has been very responsive and helpful. SMS Magic also integrates very well with Salesforce and has a lot of functionality. We use a form software to pull records into Salesforce and then wanted to use merge fields to send dynamic data through short links. Once we were able to implement this, it has been a huge help to our business. **What do you dislike about SMS-Magic?** After the account manager issue was resolved, the only real "complaint" here is that since the company is India-based, there can be some language barrier issues when communicating with the developers on the customer care side, but overall they are very helpful. **What problems is SMS-Magic solving and how is that benefiting you?** Texting is a very big part of our business since our clients tend to be very responsive to texting and our SMS templates and short links allow our clients to click on our form links and sign their retainers or upload information relevant to their case. ### 23. Pretty solid SMS Delivery **Rating:** 4.0/5.0 stars **Reviewed by:** John M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about SMS-Magic?** We switched from Twilio to SMS Magic. Twilio would not provide any support for our Salesforce Package because according to them it was still a pilot, even though it was released three years prior. We ran into issues with 10DLC and had other problems arise. The implementation with SMS Magic and switch was not seamless, but went well over all. Its been working for our Users quite well. We had notification issues with Twilio, with SMS Magic there have been almost none. The SMS Magic Console is also fairly user friendly and its good. Mostly, I just enjoy the fact that I rarely get tickets with SMS Issues. When the time came for our 10DLC registration, we had an issue with SMS Magic and their carriers requirements. They found us a solution called BYOP, where because we still had Twilio we were able to use that on the back end and SMS Magic on the front. We are 10DLC registered and have had no issues other then some initial setbacks. I'd recommend SMS Magic to anyone. As mentioned, their Support was not the most robust. But they have made strides recently and improved it a great deal. **What do you dislike about SMS-Magic?** I do wish there was more options for automation. The Converse App is pretty good though and I've used it for an automated SMS. Also, as far as User setup goes. When you go to add Users they have to be done one by one. If you are at a large Company like me, its incredibly painful. I was able to use a batch job last time, but it should be do able from the Converse Console. Lastly, more detailed messages in the error logs and the ability to set a SMS to be sent by the owner of the record, not the last modified would fix some of our issues with automated messages. **What problems is SMS-Magic solving and how is that benefiting you?** 10DLC Registration problems and notification of inbound/outbound SMS have been very improved with SMS Magic ### 24. Quick and Easy Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about SMS-Magic?** It's easy to customize an automatic testing drip to send through zoho CRM's workflows. Customer support is also very on it. **What do you dislike about SMS-Magic?** The billing is really difficult, there's no way to set up a subscription to automatically go or put in a card to pay for more credits when there's overages. The billing also takes some time and isn't always received and you need to reach out. **What problems is SMS-Magic solving and how is that benefiting you?** We wanted the ability for our users to texts transactional notifications about their clients process. Because we use zoho as our crm SMS magic makes a customizable and automatically timed text very easy to configure based off of certian field updates. **Official Response from Biplow Bisen:** > Thank you for highlighting the ease of customizing SMS-Magic with Zoho CRM’s workflows. We apologize for the billing difficulties and are working on a more streamlined system to ensure a hassle-free experience. We are delighted that our service is simplifying transactional notifications for your users and look forward to continuing to serve your needs effectively. ### 25. SMS Magic is a powerful and user-friendly SMS platform **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen B. | Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** SMS Magic has proven to be a powerful tool for our communication needs. Despite some minor drawbacks, its benefits far outweigh the negatives. The platform has improved our customer engagement and streamlined our SMS marketing efforts. If you’re looking for a reliable SMS solution with strong Salesforce integration, SMS Magic is definitely worth considering. **What do you dislike about SMS-Magic?** the cost can be a bit high for smaller businesses. However, the ROI we’ve seen has justified the expense. **What problems is SMS-Magic solving and how is that benefiting you?** The platform's seamless integration with Salesforce has allowed us to manage our SMS campaigns effortlessly, and the ability to send personalized messages at scale has significantly boosted our engagement rates. ### 26. Best SMS management ever **Rating:** 5.0/5.0 stars **Reviewed by:** chester g. | Outreach Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about SMS-Magic?** SMS Magic has been very helpful for our team, especially in making sure we are able to do the necessary outreach processes to our prospected clients. This definitely helps a lot in the success of our business and our clients as well. Thank you so much as well to the people who help us in a timely manner when we had concerns. **What do you dislike about SMS-Magic?** There was a time we had to message them for help, but the response was immediate. **What problems is SMS-Magic solving and how is that benefiting you?** We had to message them for assistance in terms of our team to access it on a different profile ### 27. It is a good resource to unify all SMS communications in one place **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2024 **What do you like best about SMS-Magic?** Helps keep all SMS tracked and visible for all team memeber **What do you dislike about SMS-Magic?** One issue: Responses are not identified (not identified who response is from) when they go into the Team general mailbox. The person who sends the SMS Text, gets a response with the name of the receiver, but the Team general mailbox does not. Would be helpful to either have the response identified in the general email, or remove it, because currently clogs up the mailbox. **What problems is SMS-Magic solving and how is that benefiting you?** Keeping a fluid communication wih our contractors and getting prompt responses. ### 28. Setup and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Vikram Y. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about SMS-Magic?** I had a wonderful experience working with SMS-Magic customer success and support team. They have been very good with their follow ups. I'll will have to wait and see how the customer success and support team performs as I grow my business and future needs. Mishika Jain, Shika Bharadwaj, Vishwajeet Panaskar and Kiran Khadka have been amazing to work with. **What do you dislike about SMS-Magic?** I haven't had any major issues as of yet. But but love to see the team always prioritizing customer needs at the highest level of service immeterial whether it's a sale phase or service phase **What problems is SMS-Magic solving and how is that benefiting you?** I haven't come across a problem so I can't answer it as of now ### 29. Great SMS tool that integrates well with salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** kyle w. | Salesforce Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about SMS-Magic?** easy to use and understand sms automation creation with mixing there tool with salesforce flows **What do you dislike about SMS-Magic?** dont have anything bad to say some employees have had trouble signing into the sms mobile app tied to salesforce **What problems is SMS-Magic solving and how is that benefiting you?** we send out all sms marketing messages and all customer communication once they have expressed interest ### 30. SMS Magic has Provided SMS Service for us Since 2010 **Rating:** 4.5/5.0 stars **Reviewed by:** Alfas M. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about SMS-Magic?** SMS-Magic streamlines and implements well with our Salesforce CRM. The service is reliable and allows additional features that other may utilize more. As a non-profit, we mainly utilize it for reminder text messages to our students and partners. Support is good. **What do you dislike about SMS-Magic?** The cost is competitive, alougth it was much lower years ago before the subcription model, so that is why we are rating the provider a 9. We are a non-profit, if the serice stays affordable, we continue to remain and utilize the provider. **What problems is SMS-Magic solving and how is that benefiting you?** Text messaging provider via Salesforce. ### 31. Excellent Service/Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about SMS-Magic?** There are many things I can say I like about SMS-Magic. Their customer service has been superb. They even helped me setup the integrations within Zoho CRM. For the actual product, getting anlytics on our usage is big for us. Also being able to schedule SMS messages. **What do you dislike about SMS-Magic?** We have just started using SMS-Magic so we are in the honeymoon phase right now. After we have used it for a few weeks, I will update my entry here. **What problems is SMS-Magic solving and how is that benefiting you?** Scheduling SMS messages to go to our employees and contractors and tracking the analytics around that are the biggest use cases for us. ### 32. SMS Magic Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about SMS-Magic?** The ease of use for our end users and managing from an admin perspective. Integration with Salesforce is great and painless to train users on. Customer support is very responsive to any questions or concerns we have. Our users use SMS to communicate with our clients daily. **What do you dislike about SMS-Magic?** The process to add more credits to our account is tedious. Not sure if that's entirely SMS Magic at fault as Vonage can take awhile to do thier part. We would like the ability to just buy credits with a credit card if needed. **What problems is SMS-Magic solving and how is that benefiting you?** Closing the gap of needing to communicate only on the phone or through email. SMS is a whole new channel of communication that definitely helps. ### 33. Great integration with my crm! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about SMS-Magic?** I like how easy it is to integrate with my crm and i can send out mass texts and automate texts if needed **What do you dislike about SMS-Magic?** I dont like that it is awkward to use through my crm as in if i need to send a text, it takes me out of my crm, into SMS magic and i have to click through a couple pages to actually send the message. If there was a way to have that window inside my crm, that would be amazing **What problems is SMS-Magic solving and how is that benefiting you?** allowing me to send texts directly from my crm and mass texts if needed. Also allows you to send automated texts for calendar invites and stuff like that ### 34. SMS Magic - Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Chesky F. | Branch Manager Loan Officer, FHA Financing, FHA 203k Mortgages, Condo Financing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about SMS-Magic?** works with great my CRM. jungo/salesforce. can comunicate with my clients more efficently. Customer Support is great **What do you dislike about SMS-Magic?** would ove a better UI. more fetuers in their basic packages **What problems is SMS-Magic solving and how is that benefiting you?** texting with clients throught the process **Official Response from Biplow Bisen:** > Thank you for your feedback! We're pleased that SMS-Magic integrates seamlessly with your CRM, improving client communication. Your thoughts on the user interface and mobile app have been taken to heart, and we're excited about the updates we have in store. Your success in maintaining client communication is our priority, and we’re here to support that journey. ### 35. Very solid text platform with automation capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal M. | Lead Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about SMS-Magic?** It is easy to use and works well with Zoho workflows **What do you dislike about SMS-Magic?** I can't see the text messages sent through automation until the contact responds to one of them **What problems is SMS-Magic solving and how is that benefiting you?** Lowering team time spent sending text follow-ups ### 36. Great tools and Customer Servce **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey F. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about SMS-Magic?** Recently worked with Vignesh during an important project for our company. He was always available to meet and discuss details about said project. Vignesh was very proactive and excellent at finding time-efficient strategies to help us achieve our goals related to SMS Magic licensing. Great work! **What do you dislike about SMS-Magic?** That we are unable to edit the licenses assigned to users from a report that shows more than 5 people at a time. The window is too small on Salesforce. It would be great if we could edit from a list that gives us a headcount and that shows all licensed users. **What problems is SMS-Magic solving and how is that benefiting you?** They manage our business account and assist with any request we might have. ### 37. Great for non-profits! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** We love SMS Magic! The platform allows us to communicate easily with busy parents about our daily after school and summer camp programs. It makes sure everyone is easily up to date with current information, and relieves stress for our staff! **What do you dislike about SMS-Magic?** The platform at times is difficult to navigate, and creating group contacts isn't as easy as it could be! **What problems is SMS-Magic solving and how is that benefiting you?** Communicating with clients about our non-profits programs and services. ### 38. SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Lissa E. | Data Integration Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** SMS-Magic responds quickly to our technical issues and provides exemplary customer service. **What do you dislike about SMS-Magic?** I can't think of anything at the moment. **What problems is SMS-Magic solving and how is that benefiting you?** We can remind customers about their appointments. ### 39. Great team to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** The support staff for this company has been exceptional **What do you dislike about SMS-Magic?** I do not think this is a direct reflection of SMS Magic but there are some processes that are a little more difficult that I would like it to be. Some of the authorization processes can be cumbersome. **What problems is SMS-Magic solving and how is that benefiting you?** Being able to send SMS from within SF and have it relate to the correct contacts ### 40. Get's the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Miranda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about SMS-Magic?** It is easy to use with Litify. We can message the clients individually through their case as well as send out mass messages to everyone. It is easy to use and works most of the time. **What do you dislike about SMS-Magic?** Occassionally when we send mass messages several don't go through. It is a little inconvient but it is not enough of a worry to find a different solution **What problems is SMS-Magic solving and how is that benefiting you?** It lets us communicate easier with the clients while we are able to look at their case information. It is all in one place ### 41. Great solution for interactive conversations **Rating:** 4.5/5.0 stars **Reviewed by:** Vahan Y. | Technical Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about SMS-Magic?** Recently we have integrated SMS Magic with our Salesforce platform to estasblish a new channel of communiation with our partners and customers. SMS Magic allows us to reach out to our customers directly, gives us the ability to have personalized interactive conversations with them, schedule regular communication assets using different templates targetted to different group of recipients. The implementation and support team have been up to the expectations in understanding our business requirements and building the system for us **What do you dislike about SMS-Magic?** The loading performance could be improved **What problems is SMS-Magic solving and how is that benefiting you?** 1) We are able to have personalized conversations with our partners and keep track of the conversastion history 2) Schedule communication assets to be sent out regularly to different groups of recipients ### 42. Working with SMS-magic has been a wonderful experience ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about SMS-Magic?** SMS-magic allows us to reach hundreds of our clients in click of a button and links to our CRM **What do you dislike about SMS-Magic?** Not being able to call the support line and gettign a person on the phone. **What problems is SMS-Magic solving and how is that benefiting you?** Solving the ease of SMS marketing to many clients at once enabaling us to reach our clients quicker and in return increasing our revenue. ### 43. Recently our experience has been improved **Rating:** 4.0/5.0 stars **Reviewed by:** Rohith B. | Sr. Salesforce developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about SMS-Magic?** It helps with painpoints of dealing with mobile carriers and approvals. **What do you dislike about SMS-Magic?** I would not like the large turn around times and proper post mortem of issues. This has to be at a proper engineering level analysis. **What problems is SMS-Magic solving and how is that benefiting you?** for sms delivery for our customers we use sms magic ### 44. SMS Magic Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about SMS-Magic?** Our company has been using SMS for about 9 years now. We are using the old version, but it still works perfectly. **What do you dislike about SMS-Magic?** I can't any downside at the moment as we are still in the old version. **What problems is SMS-Magic solving and how is that benefiting you?** SMS Magic conveniently integrates with Salesforce. We use it to send notifications to event participants about changes and reminders. ### 45. A great SMS service integrated with Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Quynh V. | Senior Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about SMS-Magic?** It's quite easy to use and does the functionality you need it to do. **What do you dislike about SMS-Magic?** It can get a bit buggy sometimes but this is something easily fixed when the support team are helpful. **What problems is SMS-Magic solving and how is that benefiting you?** We need to communicate with our prospective and existing clients and this is exactly what it does. ### 46. It's been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** I like how it confirms that an SMS went through, and the phone app is very useful and easy. **What do you dislike about SMS-Magic?** Just that we didn't find it sooner after our old application stopped working. **What problems is SMS-Magic solving and how is that benefiting you?** A lot of candidates prefer messaging to calls now days, especially with small updates regarding their job applications. ### 47. best there is **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about SMS-Magic?** I've been using SMS magic for a couple of years now at the point where I was so frustrated with texting and technology I was ready to give up my customer service engineer worked with me to find the solution it was definitely something I didn't understand and nowhere to go but with their help I'm now on avid user I'm very pleased with their support with their customer service and their patience I highly recommend them **What do you dislike about SMS-Magic?** I don't know. I like everything use it almost daily **What problems is SMS-Magic solving and how is that benefiting you?** communicating with text with clients who don't like email **Official Response from Biplow Bisen:** > Hearing that you find SMS-Magic simple and supportive is incredibly rewarding for us. We’re glad you’re making the most of our features and we’re here to keep delivering a service that meets all your needs. Your approach to communication aligns perfectly with our mission, and we love to see it in action daily! ### 48. Poor customer service, lack of communication from support team **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about SMS-Magic?** It is built natively in Salesforce and has a variety of tools available for texting **What do you dislike about SMS-Magic?** Their customer service is difficult to understand and work with, English is not their first language. Very disappointed in their customer rep, they did not offer us the upgrade to improve our funtionality, and every time I ask a question I feel like it gets redirected. A lof of the features cost extra and took a lot more time to implement and were not easy to get working well. **What problems is SMS-Magic solving and how is that benefiting you?** one-to-one texting with contacts, being able to track entire communications in salesforce, bulk messaging, scheduling, and tracking opt-outs **Official Response from Biplow Bisen:** > Thank you for providing your feedback. We're glad to hear that you find value in the fact that SMS-Magic is natively built in Salesforce and offers a variety of texting tools. We're sorry to hear about the issues you've encountered with our customer service and support team. Your feedback about the language barrier and lack of clarity in communication is valuable to us, and we're actively working to improve our support experience and ensure clear communication. We apologize if you haven't received the information you needed about the upgrades and functionality improvements. Your experience falls short of the high standards we set for ourselves. Please know that we are wholeheartedly committed to resolving these concerns. We understand that seamless communication, tracking, and bulk messaging are essential for your business, and we appreciate your use of SMS-Magic for these purposes. If you have more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. We're dedicated to improving our services and ensuring a more positive experience for our customers. Thank you for choosing SMS-Magic, and we hope to have the opportunity to serve you better in the future. ### 49. Essential tool for outreach and engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about SMS-Magic?** Easily manage SMS messages, recieve notifications of SMS, and able to report on messages **What do you dislike about SMS-Magic?** Customer support is good, but documentation sometimes is not easily accessible for troubleshooting purposes **What problems is SMS-Magic solving and how is that benefiting you?** Being able to track SMS sent to clients ### 50. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Beldonna C. | Clinical Recruiter, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about SMS-Magic?** What I like the most is the smooth integration with Zoho. **What do you dislike about SMS-Magic?** At this point, I have not come up with anything yet.🤞🏽 **What problems is SMS-Magic solving and how is that benefiting you?** The smooth integration. The ease of use. The speed of the notifications. ## SMS-Magic Discussions - [Is SMS Magic free?](https://www.g2.com/discussions/is-sms-magic-free) - [What is the SMS feature?](https://www.g2.com/discussions/what-is-the-sms-feature) - [What is SMS magic?](https://www.g2.com/discussions/what-is-sms-magic) - [What is Text Magic used for?](https://www.g2.com/discussions/what-is-text-magic-used-for) - [View SMS-Magic pricing details and edition comparison](https://www.g2.com/products/sms-magic/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-23+20%3A13%3A41+-0500&secure%5Bsession_id%5D=c140bee4-f7ef-4dc0-a24c-e23303f52b9f&secure%5Btoken%5D=b5679c0968fd65c1fca84b831e72d6407cb4183488ecbedfc43cdcdd562121f0&format=llm_user) ## SMS-Magic Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## SMS-Magic Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top SMS-Magic Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,471 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews)