--- title: SMS-Magic Reviews meta\_title: 'SMS-Magic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 115 reviews by the users' company size, role or industry to find out how SMS-Magic works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 115 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMS-Magic Reviews & Product Details Visit Website SMS Magic is a digital messaging solution that offers text and chat conversation tools and CRM integrations to help businesses deliver personalized conversations at engagement touchpoints across the customer lifecycle. The SMS Magic platform is designed to turn every messaging touchpoint between a business and their customers into the best possible outcomes. The company is backed by 15 years of messaging legacy expertise and builds upon its expertise in high-stakes industries, deep tech stack integrations, multichannel capabilities, and ready-to-use configurations. SMS Magic easily helps Sales, Marketing, Operations and Customer Service departments connect more personably, build trust and increase loyalty with customers, clients, candidates or patients to accelerate positive outcomes that occur during one-to-one digital conversations. SMS Magic for Salesforce: SMS Magic is the top-rated and natively built Salesforce messaging application that can help your business increase sales, strengthen customer relationships, and build brand awareness. Features: - Channels supported: SMS, Facebook Messenger, WhatsApp, and MMS - Easy Install and configuration - Interactive & Automated Messaging - Multiple ways to message - Standalone Desk, Embedded Inbox for Sales/Service Console, Record page, Lists & Reports - Automate w/process builder: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Integration w/Marketing Automation - Global Coverage - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc) SMS Magic for Zoho: SMS Magic helps you better engage with your audiences using multichannel messaging. Install SMS Magic to communicate with your customers on the channel of their choice while you execute campaigns from the comfort of your Zoho instance. Features: -Two-way SMS and MMS conversations, featuring a simple interface that empowers reps to quickly deliver rapid sales responses and service resolutions with SMS templates. -Automated compliance management, auto-responses, personal profiling, surveys, scheduling and SMS campaigns. -View an entire history of all conversations, across Zoho modules, within each record. Users share a 360˚ history of every record’s messaging conversations, to give each buyer a personal touch. -Track & analyze responses, manage Sender IDs, receive delivery reports and opt-outs. SMS Magic SaaS: Communicate with your customers anywhere, anytime on WhatsApp, SMS, Facebook, and more using SMS-Magic Direct. No CRM needed! * * * Product Website SMS-Magic Seller [SMS Magic](https://www.g2.com/sellers/sms-magic-63a7e80f-dbbd-4fea-90dd-e4679128dcb7) Discussions [SMS-Magic Community](https://www.g2.com/products/sms-magic/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Biplow Bisen Show More ## Pricing Pricing provided by SMS-Magic. ### Free Trial Free Trial [ View More Pricing Information ](https://www.g2.com/products/sms-magic/pricing) ## SMS-Magic Integrations (2) What do users say about integrations? Verified by SMS-Magic [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Recruit ](https://www.g2.com/products/zoho-recruit/reviews) Show More ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 7/25/2023 "Poor customer service, lack of communication from support team" 1.5/5 What do you like best about SMS-Magic? It is built natively in Salesforce and has a variety of tools available for texting Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? Their customer service is difficult to understand and work with, English is not their first language. Very disappointed in their customer rep, they did not offer us the upgrade to improve our funtionality, and every time I ask a question I feel like it gets redirected. A lof of the features cost extra and took a lot more time to implement and were not easy to get working well. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? one-to-one texting with contacts, being able to track entire communications in salesforce, bulk messaging, scheduling, and tracking opt-outs Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-8356884/official_response/edit) Thank you for providing your feedback. We're glad to hear that you find value in the fact that SMS-Magic is natively built in Salesforce and offers a variety of texting tools. We're sorry to hear about the issues you've encountered with our customer service and support team. Your feedback about the language barrier and lack of clarity in communication is valuable to us, and we're actively working to improve our support experience and ensure clear communication. We apologize if you haven't received the information you needed about the upgrades and functionality improvements. Your experience falls short of the high standards we set for ourselves. Please know that we are wholeheartedly committed to resolving these concerns. We understand that seamless communication, tracking, and bulk messaging are essential for your business, and we appreciate your use of SMS-Magic for these purposes. If you have more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. We're dedicated to improving our services and ensuring a more positive experience for our customers. Thank you for choosing SMS-Magic, and we hope to have the opportunity to serve you better in the future. 4/4/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BF Bruce F. S Mid-Market (51-1000 emp.) 4/9/2024 "Customizations not compatible" 1.5/5 What do you like best about SMS-Magic? It offered SMS to us which we did not have and had software development available to make customizations. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? The customizations we asked for never worked well after a year of testing and work by SMS magic. They wanted us to cancel with over e30 days notice. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? Adding SMS communication to our Salesforce instance so we can send out marketing or get contacts. Review collected by and hosted on G2.com. Show More 4/10/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Mid-Market (51-1000 emp.) 4/4/2024 "Fine, when it works" 1.5/5 What do you like best about SMS-Magic? Direct integration into Salesforce allowing to run via campaigns and also on person account profiles. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? Unable to automatically match country codes with recipeints and needing to trigger international texts manually. When texts fail, support is slow to investigate causing decision making delays on how to best handle. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? Quick and easy way for feedback on event experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Amy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy S.") AS Amy S. Small-Business (50 or fewer emp.) 10/17/2023 "How easy is SMS magic yo use" 2/5 What do you like best about SMS-Magic? SMS is easy to use and great having a phone app to utilize Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? a lot of times the app will not load from the integrated CRM so it can be difficult sending a message Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? Automating texting Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-8736104/official_response/edit) We're glad that SMS-Magic’s ease of use and mobile app are proving useful to you. The issue with the app's integration is concerning, and we’re investigating ways to make this more reliable. Automating texting is a crucial feature and we’re committed to ensuring it works seamlessly for you. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Options Pricing provided by SMS-Magic. ### Free Trial Free Trial ### Salesforce Conversational Plan Starting at $17.00 1 User Licence Per Month ### Zoho Conversational Plan Starting at $7.00 1 User Licence Per Month [ View More Pricing Information ](https://www.g2.com/products/sms-magic/pricing) SMS-Magic Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/sms-magic-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_040eca27843023993eb97ae66e05e593/truedialog.png "Product Avatar Image") TrueDialog 4.4/5(175) [ Compare Now ](https://www.g2.com/compare/sms-magic-vs-truedialog) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-sms-magic) ##### ##### SMS-Magic Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/sms-magic/features) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/sms-magic/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What workplace technology actually supports distributed team productivity without requiring IT to manage a separate tool for every communication channel?](https://www.g2.com/discussions/what-workplace-technology-actually-supports-distributed-team-productivity-without-requiring-it-to-manage-a-separate-tool-for-every-communication-channel%20)[What's the best CRM app for small business owners](https://www.g2.com/discussions/crm-what-s-the-best-crm-app-for-small-business-owners)[Which desktop search tools avoid indexing delays on large file collections based on user reviews?](https://www.g2.com/discussions/which-desktop-search-tools-avoid-indexing-delays-on-large-file-collections-based-on-user-reviews) [Best app for board meeting organization](https://www.g2.com/discussions/best-app-for-board-meeting-organization)[Top-rated AI chatbot platforms for customer retention](https://www.g2.com/discussions/top-rated-ai-chatbot-platforms-for-customer-retention)[Pros and Cons Details](https://www.g2.com/products/sms-magic/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)