--- title: SMS-Magic Reviews meta_title: 'SMS-Magic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 115 reviews by the users' company size, role or industry to find out how SMS-Magic works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 115 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMS-Magic Reviews **Vendor:** SMS Magic **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.0/5.0 **Total Reviews:** 115 ## About SMS-Magic SMS Magic is a digital messaging solution that offers text and chat conversation tools and CRM integrations to help businesses deliver personalized conversations at engagement touchpoints across the customer lifecycle. The SMS Magic platform is designed to turn every messaging touchpoint between a business and their customers into the best possible outcomes. The company is backed by 15 years of messaging legacy expertise and builds upon its expertise in high-stakes industries, deep tech stack integrations, multichannel capabilities, and ready-to-use configurations. SMS Magic easily helps Sales, Marketing, Operations and Customer Service departments connect more personably, build trust and increase loyalty with customers, clients, candidates or patients to accelerate positive outcomes that occur during one-to-one digital conversations. SMS Magic for Salesforce: SMS Magic is the top-rated and natively built Salesforce messaging application that can help your business increase sales, strengthen customer relationships, and build brand awareness. Features: - Channels supported: SMS, Facebook Messenger, WhatsApp, and MMS - Easy Install and configuration - Interactive & Automated Messaging - Multiple ways to message - Standalone Desk, Embedded Inbox for Sales/Service Console, Record page, Lists & Reports - Automate w/process builder: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Integration w/Marketing Automation - Global Coverage - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc) SMS Magic for Zoho: SMS Magic helps you better engage with your audiences using multichannel messaging. Install SMS Magic to communicate with your customers on the channel of their choice while you execute campaigns from the comfort of your Zoho instance. Features: -Two-way SMS and MMS conversations, featuring a simple interface that empowers reps to quickly deliver rapid sales responses and service resolutions with SMS templates. -Automated compliance management, auto-responses, personal profiling, surveys, scheduling and SMS campaigns. -View an entire history of all conversations, across Zoho modules, within each record. Users share a 360˚ history of every record’s messaging conversations, to give each buyer a personal touch. -Track & analyze responses, manage Sender IDs, receive delivery reports and opt-outs. SMS Magic SaaS: Communicate with your customers anywhere, anytime on WhatsApp, SMS, Facebook, and more using SMS-Magic Direct. No CRM needed! ## SMS-Magic Pros & Cons **What users like:** - Users highlight the **enhanced customer engagement** with SMS-Magic, leading to improved communication and increased ROI. (6 reviews) - Users find SMS-Magic **incredibly easy to use** , enhancing customer engagement and streamlining communication effortlessly. (6 reviews) - Users commend the **seamless CRM integration** of SMS-Magic, which enhances personalized marketing and customer engagement significantly. (4 reviews) - Users appreciate the **responsive customer support** of SMS Magic, ensuring smooth communication and satisfaction over many years. (4 reviews) - Users praise the **easy integration** of SMS-Magic, facilitating seamless communication across various systems with minimal disruption. (4 reviews) - Efficiency (4 reviews) - Users praise SMS-Magic for its **seamless integrations** with existing systems, enhancing communication and operational efficiency. (4 reviews) - Time-Saving (4 reviews) - Automation (3 reviews) - Automations (3 reviews) **What users dislike:** - Users find the **difficult setup** of SMS-Magic challenging, often leading to frustration during configuration and integration. (3 reviews) - Users find the **pricing excessively high** , particularly burdensome for small teams facing increased message volumes. (3 reviews) - Users find the **learning curve steep** with SMS-Magic due to complex setups and advanced feature discovery challenges. (3 reviews) - Users find the **initial setup complex** , leading to challenges in configuration and overall satisfaction with SMS-Magic. (2 reviews) - Users often face **poor customer support** , citing unresponsiveness and lack of solutions as major frustrations with SMS-Magic. (2 reviews) - Users face **SMS identification issues** in the Team mailbox and find sending texts through CRM inconvenient. (2 reviews) - Automation Difficulty (1 reviews) - Difficult Customization (1 reviews) - Users find the **integration issues** with SMS-Magic awkward, complicating their messaging process within CRMs. (1 reviews) - Limitations (1 reviews) ## SMS-Magic Reviews ### 1. Great Application for Messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Prince A. | Salesforce Administrator, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about SMS-Magic?** Beside SMS-Magic having good deliverability I like the automation capabilities it has. **What do you dislike about SMS-Magic?** When it comes to reporting and analytics SMS-Magic does not render informed flexible reporting. **What problems is SMS-Magic solving and how is that benefiting you?** Communication gabs, and SMS-Magic is helping to improve communication turnaround times. ### 2. SMS Magic: The Texting Powerhouse That Boosts Our Intake Department **Rating:** 5.0/5.0 stars **Reviewed by:** Jose M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about SMS-Magic?** Automation is king. Saves tons of time and keeps communication flowing. **What do you dislike about SMS-Magic?** Honestly, nothing major. SMS Magic delivers what it promises, However, more integrations would be sweet. Direct AI integration would streamline things further. **What problems is SMS-Magic solving and how is that benefiting you?** SMS Magic crushes the problem of slow customer response times by allowing me to send quick and easy updates on order statuses and appointment confirmations. ### 3. Fast service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about SMS-Magic?** Payment is easy and the system fits our business needs **What do you dislike about SMS-Magic?** Creating filters is a tedius task and only 5 filters can be saved for repeated use. **What problems is SMS-Magic solving and how is that benefiting you?** We need to be able to text large quantities of people at once. ### 4. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about SMS-Magic?** The support team is very responsive- they do their best to find answer/solution **What do you dislike about SMS-Magic?** Limited integration capability- this is not entirely their fault though **What problems is SMS-Magic solving and how is that benefiting you?** The ability to see all SMS communications is one unified platform ### 5. A review of SMS Magic **Rating:** 4.5/5.0 stars **Reviewed by:** King W. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about SMS-Magic?** We like SMS-Magic for it's easy to use interface. It also integrates well with our CRM to simply our workflow. We can set up automated campaing based on predefined keywords and condtions. **What do you dislike about SMS-Magic?** Getting trial versions of the SMS Magic account takes time. Ususally have to contact customer support and wait for their response to complete the set up. **What problems is SMS-Magic solving and how is that benefiting you?** It integrates with our CRM Platforms and enabling personalized SMS messaging. ### 6. Easy tool and very friendly customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Grzegorz S. | Mass Market Department Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about SMS-Magic?** Customer support is the best. They can always find the best solution. **What do you dislike about SMS-Magic?** The Customer Portal is a bit weak and not all features work properly. **What problems is SMS-Magic solving and how is that benefiting you?** Satisfaction surveys for clients. ### 7. SMS Text Messaging for Customer communication **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie H. | Quality Programs Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about SMS-Magic?** It has helped our communication to clients greatly **What do you dislike about SMS-Magic?** The reporting doesn't update until the next day for opt ins **What problems is SMS-Magic solving and how is that benefiting you?** Provides a different stream of communication with clients ### 8. Good text provider for mass texting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about SMS-Magic?** Was easy to integrate with our CRM. The price was also good for our company. **What do you dislike about SMS-Magic?** There is a slight langauge barrier when discussing account and technical issues. **What problems is SMS-Magic solving and how is that benefiting you?** We send out a follow up text to our inquiry emails that helps link us to potential clients. ### 9. Teamwork **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about SMS-Magic?** SMS-MAGIC has an Active listening, Adaptability, Patience, Self-control and Taking responsibility. I highly recommend their services because their customer service is second to none. I was completely impressed with their professionalism and customer service. **What do you dislike about SMS-Magic?** None. No any of delayed responses or long hold times. **What problems is SMS-Magic solving and how is that benefiting you?** SMS ### 10. Great product. It integrates seamlessly with my CRM and the price cannot be beaten. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about SMS-Magic?** Simple and easy to use. Great service and support as well. **What do you dislike about SMS-Magic?** I cannot think of a reason not to give SMS Magic a try. **What problems is SMS-Magic solving and how is that benefiting you?** This is helping me stay engaged with customers and attract new customers to my business. ### 11. Customizations not compatible **Rating:** 1.5/5.0 stars **Reviewed by:** Bruce F. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about SMS-Magic?** It offered SMS to us which we did not have and had software development available to make customizations. **What do you dislike about SMS-Magic?** The customizations we asked for never worked well after a year of testing and work by SMS magic. They wanted us to cancel with over e30 days notice. **What problems is SMS-Magic solving and how is that benefiting you?** Adding SMS communication to our Salesforce instance so we can send out marketing or get contacts. ### 12. It's fine. Like most Texting softwares, they have their pros & cons. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about SMS-Magic?** Admin friendly - The ability to seperate inboxes. **What do you dislike about SMS-Magic?** Integration & Out of the box User Exp. & User Interface **What problems is SMS-Magic solving and how is that benefiting you?** It allows us to text our consumers. Connecting us to our customers. ### 13. Positive/professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about SMS-Magic?** Was intuitive and easy to use. Integrated well with my CRM **What do you dislike about SMS-Magic?** I didn't have any issues with SMS-Magic. **What problems is SMS-Magic solving and how is that benefiting you?** Ability to send text mesages to existing and potential clients and SMS-Magic provided that solution ### 14. Great product, Flexible team to help support your needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about SMS-Magic?** Great tool. very affordable and their api provides the flexibility we need. Their customer support is great. **What do you dislike about SMS-Magic?** Some things had to be done from Admin console which i thought could be done better. **What problems is SMS-Magic solving and how is that benefiting you?** Communication with the customers is now seamless and helps get in touch with them much easier than through email or phone. ### 15. Fine, when it works **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about SMS-Magic?** Direct integration into Salesforce allowing to run via campaigns and also on person account profiles. **What do you dislike about SMS-Magic?** Unable to automatically match country codes with recipeints and needing to trigger international texts manually. When texts fail, support is slow to investigate causing decision making delays on how to best handle. **What problems is SMS-Magic solving and how is that benefiting you?** Quick and easy way for feedback on event experience. ### 16. Flexible setup with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about SMS-Magic?** SMS Magic was able to integrate very well with our custom Salesforce instance. We were able to connect the SMS Magic conversation widget to a custom object. SMS Magic's support is also very responsive and helpful. **What do you dislike about SMS-Magic?** I don't have anything really negative to say about SMS Magic. At one point we tried to report off of messages sent/responded to, and we ended up giving up because SMS Magic had very limited reporting capabilities. That was a couple of years ago, so that may have changed. One other potential downside is that setup can be tricky if you want automation-based texting. **What problems is SMS-Magic solving and how is that benefiting you?** SMS Magic allows us to send out texts to leads and contacts. As such, it helps us with lead engagement and retainment as well as our in-process communication with our clients. **Official Response from Biplow Bisen:** > We are delighted to hear that you had a positive experience with our support team and that SMS-Magic integrated well with your custom Salesforce instance. We apologize for any inconvenience caused by our past limitations on reporting capabilities and automation-based texting setup. We are always working on improving our services, and your feedback is invaluable in this process. Thank you, Aaron, for choosing SMS-Magic, and please don’t hesitate to reach out if you have any more feedback or need assistance. ### 17. Awful Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about SMS-Magic?** There was vcery little positive about our partnership **What do you dislike about SMS-Magic?** Their communication is lacking, the solution to issues have taken over 6 months and our firm has lost clients due to this error, they charged my renewal fee even though I did not sign a renewal. I did not receive help or instruction on the new federal regulations that were put in place in December 2023 and come to find out we are not compliant. **What problems is SMS-Magic solving and how is that benefiting you?** None of them ### 18. SMS Magic Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about SMS-Magic?** Converse Desk as it has easy access to review conversations recently held **What do you dislike about SMS-Magic?** Unable to copy & paste photos while integreation with Salesforce. The often outtage that it experiences. **What problems is SMS-Magic solving and how is that benefiting you?** It is helping communicate efficiently to caregivers for placements ### 19. SMS Magic - Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about SMS-Magic?** The ease of use, as a Admin for the product it very easy to use. And Tech support is quick to respond. **What do you dislike about SMS-Magic?** The file process for mass messaging to the customers. **What problems is SMS-Magic solving and how is that benefiting you?** multiple customer messages at once. ### 20. WARNING! 1 year user of SMS Magic says run the other way. **Rating:** 0.0/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about SMS-Magic?** I'm afraid the only thing they have going for them is their sales team will tell you they will fix it - but then the same issue will come back again and again. **What do you dislike about SMS-Magic?** We run a stack of integrations with many providers. Only SMS Magic has proven to be incompetent, dishonest, unreliable and unable to deliver core services. Be extremely skeptical of any positive review on here or elsewhere. I have been with SMS Magic for about 12 months and in this time I have found that: 1. The sales team are dishonest and will promise things the tech team can not deliver 2. Their tech team are unable to resolve simple issues like link shortening or licenses (we still do not have it resolved after almost a year) 2. About once in every 2 months the system will go down - that will mean a day or two of SMS services lost 3. We have billing issues despite paying every month on time 4. They are typically unavailable during AU hours I run teams in India and the are exceptional - this company however is the epitome of second rate quality. **What problems is SMS-Magic solving and how is that benefiting you?** If it worked properly, it would give us the ability to communicate with our customers automatically and seamlessly. However, even one day of downtime has enormous consequences for our business and reputation. In 12 months, I've had the issue more than six times among many other problems. **Official Response from Biplow Bisen:** > Thank you, Chris, for sharing your feedback, and we apologize for the negative experience you've had with SMS-Magic. Your experience does not align with the level of service we aim to provide, and we're deeply sorry for any inconvenience or frustration you've faced. We're committed to addressing the issues you've mentioned, especially in terms of technical support, system reliability, billing accuracy, and overall customer experience. We're actively working to improve these aspects to ensure that our customers have a positive and reliable experience with our platform. We apologize for any misunderstandings or miscommunications that may have arisen during your interactions with our sales and technical teams. It's important to us that we regain your trust and work towards resolving these issues. If you have any more feedback or specific concerns, please reach out to care@screen-magic.com. Your feedback is crucial as we work to improve our services and provide a better experience for all of our customers. Thank you for choosing SMS-Magic, and we hope to have the opportunity to restore your faith in our platform in the future. ### 21. It's easy to use in Salesforce. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about SMS-Magic?** It's easy to use within Salesforce for our staff. **What do you dislike about SMS-Magic?** Our phone numbers keep getting changed and we have to be the ones to discover the issue. **What problems is SMS-Magic solving and how is that benefiting you?** We are able to personalize our texting. ### 22. Does what it claims and more **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about SMS-Magic?** The most important part of SMS-Magic for my business is its integration with Salesforce. However, unlike many products, it works well through its mobile application independently from a browser. **What do you dislike about SMS-Magic?** SMS-Magic is great. On the Salesforce side, I wish it more intelligently directed messages when a matter has been converted from an intake. Sometimes a contact's messages still go to their old intake. **What problems is SMS-Magic solving and how is that benefiting you?** SMS-Magic lets us have direct contact with our clients in several ways: automated workflows and real-time direct correspondence. **Official Response from Biplow Bisen:** > Your satisfaction with SMS-Magic’s Salesforce integration means a lot to us! We’re looking into the issue you’ve mentioned to ensure that messages follow your desired workflow seamlessly. It’s gratifying to know that our direct communication capabilities are benefiting your business, and we’re dedicated to making your experience even smoother. ### 23. SMS MAGIC ROCKS! **Rating:** 5.0/5.0 stars **Reviewed by:** MARISOL O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about SMS-Magic?** THE EASY ACCESS TO COMMUNICATE WITH CLIENTS **What do you dislike about SMS-Magic?** I REALLY DON'T HAVE ANYTHING NEGATIVE TO SAY. **What problems is SMS-Magic solving and how is that benefiting you?** AGAIN EASY ACCESS TO COMMUNICATE WITH CLIENTS ### 24. SMS Magic **Rating:** 4.0/5.0 stars **Reviewed by:** Ellis J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about SMS-Magic?** It allows us to respond to client SMS at any time of day Multiple SMS sources like messenger and WhatsApp included Templates can be created for responding to clients **What do you dislike about SMS-Magic?** 24-hour reply window remains permanently from the initial message and can interrupt re-engagement with clients Spam messages can be sent blank, creating a huge amount of messages with nothing to reply to **What problems is SMS-Magic solving and how is that benefiting you?** It allows us to receive messages from a range of sources and allows is to be able to respond promptly to customer queries. It has increased our conversion in some areas. **Official Response from Biplow Bisen:** > Thank you, Ellis, for your feedback. We’re glad to hear that SMS-Magic is helping you respond promptly to client queries and increase conversions in some areas. We apologize for any inconvenience caused by the 24-hour reply window and spam messages. Your feedback is invaluable in helping us improve our services. If you have any further questions or feedback, please feel free to reach out to us at care@screen-magic.com. ### 25. Excellent Support and Customizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about SMS-Magic?** I love the always-responsive customer support and the ability to seamlessly integrate with Salesforce. The customization options are limitless. **What do you dislike about SMS-Magic?** The UX is a bit clunky and could use some improvement. **What problems is SMS-Magic solving and how is that benefiting you?** SMS Magic helps us communicate with clients directly from our Salesforce install. ### 26. Helpful and responsive support **Rating:** 4.5/5.0 stars **Reviewed by:** Toys D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about SMS-Magic?** Their after sales took care of us every step of the way - from simple inquiries to actual real-time configuration assistance. **What do you dislike about SMS-Magic?** There were some confusion about timezones which was not included in their KB. They refunded us all of the credits we used up because of that issue. **What problems is SMS-Magic solving and how is that benefiting you?** Our account managers are able to communicate with our clients more efficiently if they aren't able to reach them via phone call. SMS history handover is easy. **Official Response from Biplow Bisen:** > We appreciate your kind words about our support team. We always aim to provide helpful and responsive support to our customers. We apologize for any confusion regarding time zones and are glad that the issue was resolved satisfactorily. If you have any further questions or feedback, please feel free to reach out to us at care@screen-magic.com. ### 27. Has helped me automate my franchise consulting business **Rating:** 4.0/5.0 stars **Reviewed by:** Corey Elias - F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about SMS-Magic?** It has linked to my Zoho CRM perfectly and helped to automate a good portion of my SMS contacts. **What do you dislike about SMS-Magic?** It was difficult to setup, but I got a lot of support to help get it right. **What problems is SMS-Magic solving and how is that benefiting you?** Automating the prices of helping my clients book their appointments and remember I exist **Official Response from Biplow Bisen:** > Your feedback is invaluable – we're pleased that SMS-Magic has been a perfect fit for automating SMS contacts with your Zoho CRM. Though the setup was challenging, we’re glad that our support team could assist effectively. We’re dedicated to making your client interactions as smooth and automated as possible. ### 28. Decent package - Long roll-out time and poor support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about SMS-Magic?** At the end of the day it gets the job done. **What do you dislike about SMS-Magic?** The support is very poor and slow, it has taken us much longer than it should to accomplish basic setups. **What problems is SMS-Magic solving and how is that benefiting you?** Automating the sending of text messages from Salesforce. **Official Response from Biplow Bisen:** > We’re sorry to hear that you experienced a long roll-out time and found our support to be lacking. We always aim to provide the best support possible, and we apologize if we did not meet your expectations in this instance. We are actively working to improve our support services and will take your feedback into account. Thank you for your patience and understanding. If you need any further assistance or have more feedback, please contact us at care@screen-magic.com. ### 29. Great product, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Mel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about SMS-Magic?** We use SMS-Magic to run basic SMS campaigns in conjunction with SalesForce, and it's all easy and straightforward to use. The customer service is fantastic - very eager to help out with any questions, and proactive **What do you dislike about SMS-Magic?** I sometimes get caught in a log-in loop, when it won't let me in despite using the right password and log in. Other times it's fine - seems to be a bit glitchy in the log in process. **What problems is SMS-Magic solving and how is that benefiting you?** It gives us an alternative way to contact our community members, beyond email and social media. It helps us get messages to our members when we need them to get it, right into their hands! **Official Response from Biplow Bisen:** > Thank you, Mel, for your positive feedback about our product and customer service. We apologize for any inconvenience caused by the login process. We are continuously working to improve our user experience, and your feedback is invaluable in this process. We’re glad to hear that SMS-Magic is helping you reach your community members effectively. If you have any further feedback or need assistance, please contact us at care@screen-magic.com. ### 30. Communication Enhanced **Rating:** 5.0/5.0 stars **Reviewed by:** Cyndee C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about SMS-Magic?** We find that many people prefer a text to initiate communication and confirm appointments. The integration of SMS-Magic with Salesforce has been a huge benefit. **What do you dislike about SMS-Magic?** Individuals attempt to send a contact or picture thinking that this will come through like a regular text and it will not. **What problems is SMS-Magic solving and how is that benefiting you?** Reaching clients in a timely manner and getting quicker responses. **Official Response from Biplow Bisen:** > Thank you for sharing your experience! It's fantastic to hear that SMS-Magic’s integration with Salesforce has streamlined your communication and appointment confirmations. We acknowledge the limitations you’ve faced in sending multimedia messages and are looking into improving this functionality. Our goal is to continue enhancing your ability to reach clients promptly. ### 31. Easy way to communicate with your target audience **Rating:** 4.5/5.0 stars **Reviewed by:** Pilar D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about SMS-Magic?** Set up time was minimal. Easy integration with Salesforce. **What do you dislike about SMS-Magic?** Met with a coder to help integrate SMS-Magic with our Salesforce account. It was a little complicated. Needed a little bit more handholding to get started and a little more training. **What problems is SMS-Magic solving and how is that benefiting you?** Quick messaging for my clients. **Official Response from Biplow Bisen:** > It's great to hear that you found SMS-Magic easy to set up and integrate! We apologize for any initial complexities and appreciate your feedback on the need for additional guidance. Your success in swiftly messaging your clients is exactly what we strive for, and we’re here to make every step as straightforward as possible. ### 32. Easy to learn and use **Rating:** 4.0/5.0 stars **Reviewed by:** Marissa R. | IT Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about SMS-Magic?** The software was very easy to learn and use. User integration was smooth. We have had no disruptions in service. **What do you dislike about SMS-Magic?** I felt like the training portion was not very helpful. I had to basically train myself and all other users. **What problems is SMS-Magic solving and how is that benefiting you?** It allows us to reach our clients quickly and conveniently. We can access everything directly through salesforce which makes things very easy. **Official Response from Biplow Bisen:** > We are delighted to hear that you found our software easy to learn and use and that the user integration was smooth. We apologize that the training provided did not meet your expectations. We are always working to improve our training and support resources. Your feedback will help us in this process. If you need further assistance or have more feedback, please don’t hesitate to contact us at care@screen-magic.com. ### 33. How easy is SMS magic yo use **Rating:** 2.0/5.0 stars **Reviewed by:** Amy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about SMS-Magic?** SMS is easy to use and great having a phone app to utilize **What do you dislike about SMS-Magic?** a lot of times the app will not load from the integrated CRM so it can be difficult sending a message **What problems is SMS-Magic solving and how is that benefiting you?** Automating texting **Official Response from Biplow Bisen:** > We're glad that SMS-Magic’s ease of use and mobile app are proving useful to you. The issue with the app's integration is concerning, and we’re investigating ways to make this more reliable. Automating texting is a crucial feature and we’re committed to ensuring it works seamlessly for you. ### 34. Easiest Automated text tool ive ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about SMS-Magic?** Product support, Prompt, and fast at responding. **What do you dislike about SMS-Magic?** Being unaware of my credit standing and no alerts when youve run out. **What problems is SMS-Magic solving and how is that benefiting you?** Helps me stay communicated with potential clinets. **Official Response from Biplow Bisen:** > Your feedback on our support's promptness is wonderful to hear! We understand the importance of being aware of credit usage and are working on implementing alerts to keep you informed. We’re delighted that SMS-Magic is helping you stay connected with potential clients effectively. ### 35. Excellent tool for sending SMS, ease of integration with Zoho CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Raveendranadh N. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about SMS-Magic?** We are using SMS-Magic for sending Bulk SMS from Zoho CRM which is operating smoothly past few years. **What do you dislike about SMS-Magic?** Scheduling of SMS campaign for the future date using CRM list without exporting to excel. **What problems is SMS-Magic solving and how is that benefiting you?** Incorporating the SMS Magic feature into CRM like conversion desk. providing bulk SMS button on CRM, Integrating with workflows, Webhooks etc., **Official Response from Biplow Bisen:** > Thank you, Raveendranadh for your positive feedback about our Zoho CRM integration and bulk SMS feature. We apologize for any inconvenience caused by the scheduling of SMS campaigns for future dates. We are always working to improve our services, and your feedback will help us in this process. If you have any further questions or feedback, please feel free to reach out to us at care@screen-magic.com. ### 36. Great software integration for Zoho and other CRM's **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SMS-Magic?** It is easy to get integreated and has really helped our contact rates out. **What do you dislike about SMS-Magic?** There is not much to dislike about it, it does exactly what we need it to do. **What problems is SMS-Magic solving and how is that benefiting you?** Many of our clients are business owners and it can be difficult getting them on the phone, SMS Magic has helped bridge that gap. **Official Response from Biplow Bisen:** > We're thrilled to hear that you find our software integration great and that it's helped increase your contact rates! We're always working towards making SMS-Magic as user-friendly and efficient as possible. It's wonderful to know that SMS-Magic is helping you bridge the communication gap with your clients. Thank you, Christopher, for your positive feedback, and please don't hesitate to reach out if you need any assistance or have more feedback. ### 37. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrett R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about SMS-Magic?** Easy to use and easily integrates into crm **What do you dislike about SMS-Magic?** A lot of it is learn as you go. The support team doesn't give you a heads up. You need to hit a snag or system outage in order to learn about the product. **What problems is SMS-Magic solving and how is that benefiting you?** Mass sms sending for campaigns **Official Response from Biplow Bisen:** > We’re glad to hear that you find SMS-Magic easy to use and that it integrates well with your CRM. We apologize if our support team did not provide the heads-up you needed. We are continuously working to improve our support and communication. Your feedback will help us in this process. If you need further assistance or have more feedback, please don’t hesitate to contact us at care@screen-magic.com. ### 38. We have had great customer feedback with SMS messaging! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2023 **What do you like best about SMS-Magic?** We get great open rates from our clients. **What do you dislike about SMS-Magic?** Some messages aren't going to the right inbox. **What problems is SMS-Magic solving and how is that benefiting you?** Increasing our open rate in messages to our cusotmers. **Official Response from Biplow Bisen:** > We’re ecstatic about the positive customer feedback you’ve received using SMS-Magic! The issue of message sorting is on our radar and we’re actively seeking a resolution. Enhancing your message open rates is a win for us too, and we’re committed to maintaining that success. ### 39. Superior Product **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrett R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about SMS-Magic?** Easy to setup. Easy to manage incoming and campaigns **What do you dislike about SMS-Magic?** Can't delete sms fron the converse desk and support is subpar **What problems is SMS-Magic solving and how is that benefiting you?** Connecting with thousands of leads at one time is essential **Official Response from Biplow Bisen:** > Hello and thank you for your valuable feedback! We’re thrilled to hear that you find SMS-Magic easy to set up and manage. Your input on deleting messages and the need for improved support is duly noted – we're constantly working to enhance our service experience. We’re delighted that our platform empowers you to connect with numerous leads simultaneously and we are committed to facilitating even smoother interactions in the future. ### 40. Good most of the time **Rating:** 3.5/5.0 stars **Reviewed by:** Sean P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about SMS-Magic?** SMS Magic integrated with Zoho CRM which was a requirement. There was a group inbox that all of the CS team could use and it was intuitive. I could do bulk SMS with Zoho also. It did everything I could do. **What do you dislike about SMS-Magic?** Their support is overseas so hours and response time are slow. **What problems is SMS-Magic solving and how is that benefiting you?** Connecting to customers quickly by integrating with my CRM. **Official Response from Biplow Bisen:** > We appreciate your insights on SMS-Magic's integration with Zoho CRM and are glad that our group inbox feature is making team collaboration more intuitive for you. We understand that time zone differences can affect support response times and we’re exploring ways to provide more immediate assistance. It’s wonderful to know our solution is helping you connect with customers swiftly! ### 41. Product works well - sometimes hard to get ahold of **Rating:** 4.0/5.0 stars **Reviewed by:** Jason S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about SMS-Magic?** The product and integrations works great - they walk you through everything and help get it set up. **What do you dislike about SMS-Magic?** When you have an issue it is hard sometimes to get to the right person. **What problems is SMS-Magic solving and how is that benefiting you?** Being able to send out mass texts and automated text to our cusotmers is very helpful. **Official Response from Biplow Bisen:** > Thank you for acknowledging the effectiveness of our product and integration support! We’re sorry to hear about the challenges in reaching our team and we’re taking steps to make our support more accessible. Ensuring that you can send out your mass and automated texts with ease remains a top priority for us. ### 42. efficient and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Emily W. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about SMS-Magic?** The application is very easy to use and communicating with customers is effortless **What do you dislike about SMS-Magic?** It would be helpful to have check box on notifications so we can see as a business where we are with replies **What problems is SMS-Magic solving and how is that benefiting you?** SMS magic allows us to engage with customers outside of just one communication method and gives customer more options for contact which also helps with re-engagement if leads go cold. **Official Response from Biplow Bisen:** > Thank you, Emily, for your positive feedback about the ease of use of our application. We appreciate your suggestion about the notifications checkbox and will take it into consideration for future updates. We’re glad to hear that SMS-Magic is helping you engage and re-engage with your customers. If you have any further feedback or need assistance, please contact us at care@screen-magic.com. ### 43. i have had a great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about SMS-Magic?** I realy like the ease of the features on the app!! **What do you dislike about SMS-Magic?** webhooks are kind of hard to create and add into workflows. i dont like that we have to create a seperate webhook for each sender id **What problems is SMS-Magic solving and how is that benefiting you?** workflows **Official Response from Biplow Bisen:** > It’s heartening to know that you’re enjoying the app features of SMS-Magic! We understand your concerns regarding webhooks and are looking into ways to streamline this process. We value your input as it helps us enhance our workflows and overall user experience. ### 44. Great SMS Tool/Automation For Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about SMS-Magic?** Integration with Salesforce is virtually seamless. Converse desk makes it easy to monitor conversations between prospects and your team. **What do you dislike about SMS-Magic?** There is a learning curve to create automation in flow builder and the reason for undeliverable messages is sometimes hard to find. **What problems is SMS-Magic solving and how is that benefiting you?** Making it easy for our team to contact customers via SMS and set up automation that send messages based on lead disposition in Salesforce. **Official Response from Biplow Bisen:** > Thank you, Daniel, for your feedback! We’re glad to hear that you find our Salesforce integration and Converse Desk features helpful. We understand that there is a learning curve for creating automation in the flow builder, and we’re working to make this more user-friendly. Your feedback about undeliverable messages is also noted, and we will work on improving this aspect. We appreciate your understanding and patience. If you need further assistance or have more feedback, please contact us at care@screen-magic.com. ### 45. Very Good support team and always give fast solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tejas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SMS-Magic?** the support team is always ready to help **What do you dislike about SMS-Magic?** sometime it will take some time to credit balance in account **What problems is SMS-Magic solving and how is that benefiting you?** SMS-Magic help me to create workflow and automation our system. **Official Response from Biplow Bisen:** > Thanks, Tejas for your positive feedback about our support team! We always strive to provide quick and efficient solutions. We apologize for the delay you sometimes experience in account balance credit. We are continuously working to enhance our services, and your feedback is valuable in this process. It's great to know that SMS-Magic is helping you create workflows and automate your system. If you need any further assistance or have more feedback, please don’t hesitate to contact us at care@screen-magic.com. Thank you for choosing SMS-Magic! ### 46. Effective and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about SMS-Magic?** This is capable of integration with a lot of apps so it makes our jobs easier with integrating it with the different apps that we use. The setup of said integrations is easy to do and takes little effort. **What do you dislike about SMS-Magic?** It is hard to connect with a customer service representative when needed over a phone call. Nonetheless, they are able to be reached through email and replies in a timely manner. **What problems is SMS-Magic solving and how is that benefiting you?** It solves our issues of sending out automated texts which in turn saves us a lot of time of having to do it manually ourselves. **Official Response from Biplow Bisen:** > We’re glad to hear that you find SMS-Magic effective and efficient for your integration needs. We apologize for the inconvenience you have experienced in reaching our customer service representatives via phone. We are working to improve our response times across all communication channels. Thank you for your understanding, and please don’t hesitate to reach out via email or at care@screen-magic.com if you have any further questions or feedback. ### 47. Excellent service and works well with Zoho **Rating:** 4.5/5.0 stars **Reviewed by:** Andy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about SMS-Magic?** Links well with Zoho CRM and we use for both auto sending SMS via workflws as well as manual. **What do you dislike about SMS-Magic?** The cost increases with character length so you need to keep an eye on this when editing content. **What problems is SMS-Magic solving and how is that benefiting you?** We're now able to communicate with prospects at regular intervals **Official Response from Biplow Bisen:** > Thank you, Andy, for your positive feedback about our Zoho CRM integration and workflow automation features. We understand your concern about the cost associated with character length, and we always strive to provide the best value for our services. If you have any further questions or feedback, please feel free to reach out to us at care@screen-magic.com. ### 48. So far so good **Rating:** 3.5/5.0 stars **Reviewed by:** Amauris B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about SMS-Magic?** That it's easy to use and integrate with SF. **What do you dislike about SMS-Magic?** Incoming SMS do not auto-populate without refreshing the page **What problems is SMS-Magic solving and how is that benefiting you?** Communicating with our clients and yes **Official Response from Biplow Bisen:** > Thanks for sharing your thoughts Amauris! It's awesome to know you're vibing well with SMS-Magic. Isn't it great how it seamlessly integrates with Salesforce? We're thrilled you're enjoying the ease of use! We apologize for any inconvenience you're experiencing with incoming SMS not auto-populating without refreshing the page. Your feedback is noted, and we'll work towards improving this aspect to provide a smoother user experience. It's great to know that SMS-Magic is helping you communicate with your clients effectively. Seamless communication can significantly benefit businesses, and we're committed to supporting your communication efforts. If you have more feedback or questions, please feel free to reach out at care@screen-magic.com. Thank you for choosing SMS-Magic, and we're here to ensure your continued success with our platform! ### 49. SMS Magic is fine **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about SMS-Magic?** SMS Magic works for the most part. The reporting is solid. **What do you dislike about SMS-Magic?** Customer service at times has not been great with SMS Magic. Our current rep Aishwarya does a great job, but reps in the past have not had a sense of urgency in understanding the problems that we've had. **What problems is SMS-Magic solving and how is that benefiting you?** SMS Magic allows our users to text customers/prospects and to store all of the data in Salesforce. Storing the data in salesforce and being compliant are super important to us. **Official Response from Biplow Bisen:** > We appreciate your feedback and are glad to hear that you find our reporting solid and that Aishwarya has been helpful. We apologize for any past experiences with our customer service that did not meet your expectations. We are continuously working to improve our services and support. If you have any further feedback or need assistance, please don’t hesitate to reach out to us at care@screen-magic.com. ### 50. SMS Magic does what it says on the tin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about SMS-Magic?** It is user-friendly and not complicated to send and receieve messages on a daily basis. It is reliable and very rarely issues arise. **What do you dislike about SMS-Magic?** It is not very sophisticated, perhaps some further add ons would enhance the experince. **What problems is SMS-Magic solving and how is that benefiting you?** It allows us to talk to potential customers who do not want to converse via telephone. **Official Response from Biplow Bisen:** > We appreciate your feedback and are glad to hear that you find SMS-Magic user-friendly and reliable. We are always working to enhance our features and services, and your feedback about the sophistication of the platform is noted. If you have any further suggestions or need assistance, please don’t hesitate to contact us at care@screen-magic.com. ## SMS-Magic Discussions - [Is SMS Magic free?](https://www.g2.com/discussions/is-sms-magic-free) - [What is the SMS feature?](https://www.g2.com/discussions/what-is-the-sms-feature) - [What is SMS magic?](https://www.g2.com/discussions/what-is-sms-magic) - [What is Text Magic used for?](https://www.g2.com/discussions/what-is-text-magic-used-for) - [View SMS-Magic pricing details and edition comparison](https://www.g2.com/products/sms-magic/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+19%3A16%3A01+-0500&secure%5Bsession_id%5D=050ff1f7-bf4d-4d83-a103-d16e28293a98&secure%5Btoken%5D=915ea074ea3951238e69443c0b71cdf9f4575d66588c62e79f1da07d89c87848&format=llm_user) ## SMS-Magic Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## SMS-Magic Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top SMS-Magic Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (458 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,465 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews)