--- title: SMS-Magic Reviews meta\_title: 'SMS-Magic Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 115 reviews by the users' company size, role or industry to find out how SMS-Magic works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 115 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SMS-Magic Reviews & Product Details Visit Website SMS Magic is a digital messaging solution that offers text and chat conversation tools and CRM integrations to help businesses deliver personalized conversations at engagement touchpoints across the customer lifecycle. The SMS Magic platform is designed to turn every messaging touchpoint between a business and their customers into the best possible outcomes. The company is backed by 15 years of messaging legacy expertise and builds upon its expertise in high-stakes industries, deep tech stack integrations, multichannel capabilities, and ready-to-use configurations. SMS Magic easily helps Sales, Marketing, Operations and Customer Service departments connect more personably, build trust and increase loyalty with customers, clients, candidates or patients to accelerate positive outcomes that occur during one-to-one digital conversations. SMS Magic for Salesforce: SMS Magic is the top-rated and natively built Salesforce messaging application that can help your business increase sales, strengthen customer relationships, and build brand awareness. Features: - Channels supported: SMS, Facebook Messenger, WhatsApp, and MMS - Easy Install and configuration - Interactive & Automated Messaging - Multiple ways to message - Standalone Desk, Embedded Inbox for Sales/Service Console, Record page, Lists & Reports - Automate w/process builder: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Integration w/Marketing Automation - Global Coverage - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc) SMS Magic for Zoho: SMS Magic helps you better engage with your audiences using multichannel messaging. Install SMS Magic to communicate with your customers on the channel of their choice while you execute campaigns from the comfort of your Zoho instance. Features: -Two-way SMS and MMS conversations, featuring a simple interface that empowers reps to quickly deliver rapid sales responses and service resolutions with SMS templates. -Automated compliance management, auto-responses, personal profiling, surveys, scheduling and SMS campaigns. -View an entire history of all conversations, across Zoho modules, within each record. Users share a 360˚ history of every record’s messaging conversations, to give each buyer a personal touch. -Track & analyze responses, manage Sender IDs, receive delivery reports and opt-outs. SMS Magic SaaS: Communicate with your customers anywhere, anytime on WhatsApp, SMS, Facebook, and more using SMS-Magic Direct. No CRM needed! * * * Product Website SMS-Magic Seller [SMS Magic](https://www.g2.com/sellers/sms-magic-63a7e80f-dbbd-4fea-90dd-e4679128dcb7) Discussions [SMS-Magic Community](https://www.g2.com/products/sms-magic/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Biplow Bisen Show More ## Pricing Pricing provided by SMS-Magic. ### Free Trial Free Trial [ View More Pricing Information ](https://www.g2.com/products/sms-magic/pricing) ## SMS-Magic Integrations (2) What do users say about integrations? Verified by SMS-Magic [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Recruit ](https://www.g2.com/products/zoho-recruit/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 8/14/2024 "It's fine. Like most Texting softwares, they have their pros & cons." 2.5/5 What do you like best about SMS-Magic? Admin friendly - The ability to seperate inboxes. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? Integration & Out of the box User Exp. & User Interface Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? It allows us to text our consumers. Connecting us to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 4/4/2024 "SMS Magic Review" 3/5 What do you like best about SMS-Magic? Converse Desk as it has easy access to review conversations recently held Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? Unable to copy & paste photos while integreation with Salesforce. The often outtage that it experiences. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? It is helping communicate efficiently to caregivers for placements Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 8/17/2023 "Decent package - Long roll-out time and poor support" 2.5/5 What do you like best about SMS-Magic? At the end of the day it gets the job done. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? The support is very poor and slow, it has taken us much longer than it should to accomplish basic setups. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? Automating the sending of text messages from Salesforce. Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-8491883/official_response/edit) We’re sorry to hear that you experienced a long roll-out time and found our support to be lacking. We always aim to provide the best support possible, and we apologize if we did not meet your expectations in this instance. We are actively working to improve our support services and will take your feedback into account. Thank you for your patience and understanding. If you need any further assistance or have more feedback, please contact us at care@screen-magic.com. 4/9/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/29/2023 "SMS Magic is fine" 2.5/5 What do you like best about SMS-Magic? SMS Magic works for the most part. The reporting is solid. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? Customer service at times has not been great with SMS Magic. Our current rep Aishwarya does a great job, but reps in the past have not had a sense of urgency in understanding the problems that we've had. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? SMS Magic allows our users to text customers/prospects and to store all of the data in Salesforce. Storing the data in salesforce and being compliant are super important to us. Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-8541612/official_response/edit) We appreciate your feedback and are glad to hear that you find our reporting solid and that Aishwarya has been helpful. We apologize for any past experiences with our customer service that did not meet your expectations. We are continuously working to improve our services and support. If you have any further feedback or need assistance, please don’t hesitate to reach out to us at care@screen-magic.com. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Peter V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter V.") PV Peter V. Research and Data Manager Small-Business (50 or fewer emp.) 11/18/2021 "Works, a bit clunky, some parts are slow, support people are good but resolution is slow" 3/5 What do you like best about SMS-Magic? It sends SMS. It does the thing that it's supposed to do. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? Parts of it are slow. I'm not sure how much of this is related to the two products talking to each other... when is it pulling from Salesforce and when it's pulling directly from SMS Magic servers? Also, just not a fan of having their support team to manually handle all upgrades. No package link to do my own upgrades. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? Sending SMS from Salesforce. Mostly mass texting instead of interactive but both are possible. Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-5134782/official_response/edit) Thank you, Peter, for your feedback. We're glad to hear that SMS-Magic is effectively fulfilling its primary purpose of sending SMS messages. We appreciate your patience as you navigate the speed and performance of the platform. Integrations can sometimes introduce complexities, and we're continuously working on optimizing these processes to provide a smoother experience. We apologize for any inconvenience related to support and upgrades. Your feedback is valuable, and we're taking it into consideration to improve both the support experience and the upgrade process. It's great to know that SMS-Magic is helping you with mass texting and enabling you to send SMS messages directly from Salesforce, even though you're encountering some limitations. If you have more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. We're committed to enhancing the performance and user experience of SMS-Magic and appreciate your use of our platform. Validated ReviewerIncentivizedSource: G2 invite ![Tamra R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamra R.") TR Tamra R. Senior Web Administrator Mid-Market (51-1000 emp.) 7/7/2021 "Great Idea But Not Great Execution" 2.5/5 What do you like best about SMS-Magic? The ability to create bulk SMS campaigns and SMS custom templates save a lot of time. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? Working with SMS Customer service is extremely slow. We have run into several technical issues that each took a significant amount of time to resolve—resulting in the loss of some of our business functions that revolved around text messaging. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? We are able to communicate and reach people who prefer to engage with our business through text messages. Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-4848270/official_response/edit) Thank you, Tamra, for sharing your thoughts with us. We're pleased to hear that you appreciate the ability to create bulk SMS campaigns and utilize custom templates, which help you save time. We apologize for the slow customer service experience you've encountered. We understand the importance of timely support, and we're actively addressing this issue and solving it as we go on to provide a more efficient and responsive service to our customers. If you have any more feedback or specific concerns, please don't hesitate to reach out at care@screen-magic.com. Thank you for choosing SMS-Magic, and we're dedicated to enhancing both the idea and execution to better serve you in the future. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Mid-Market (51-1000 emp.) 3/31/2020 "Got the job done - but assistance lacked" 3/5 What do you like best about SMS-Magic? SMS Magic was our first texting tool at my previous institution. It got the job done and got us into the texting world, and worked for what we wanted to try out initially. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? The customer service was not ideal. Whenever we had an issue it took them a long time to respond. Working with text messages means that a lot of the communication is things that you need to send RIGHT AWAY. When there is not customer service to back this up, it can cause major issues. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? We started texting students in bulk! We didn't use SMS Magic for one-on-one texting, but rather to send out big reminders to students about deadlines, events, etc. Then if students responded, we would switch to texting them one-on-one. It worked for these purposes and definitely helped with big event check-ins, reminders, and things like venue changes. Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-4168380/official_response/edit) Thank you for your feedback, and we appreciate your honest evaluation of SMS-Magic. We're glad to hear that SMS-Magic helped your previous institution get into the world of texting and served your initial needs effectively. We apologize for the less-than-ideal customer service experience you encountered. We understand the importance of prompt support, especially in time-sensitive situations like sending time-critical messages. We take your feedback seriously and ensure that we are actively working to improve our response times to better meet our customers' needs. It's great to see that SMS-Magic was helpful in sending bulk reminders and managing big event check-ins. We're committed to providing you with a reliable platform for your communication needs. If you have any further feedback or questions, please don't hesitate to reach out at care@screen-magic.com. We appreciate your use of SMS-Magic and value your business. Thank you for choosing us, and we look forward to the opportunity to better serve you in the future. Validated ReviewerIncentivizedSource: G2 invite ![Keleigh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keleigh P.") KP Keleigh P. Salesforce Administrator Computer Software Mid-Market (51-1000 emp.) 11/4/2016 "Sending Texts through Salesforce - could be easier" 2.5/5 What do you like best about SMS-Magic? Sending text messages to communicate has worked well for some of our leads. It gives our reps an advantage with leads who don't necessarily like to speak on the phone. Review collected by and hosted on G2.com. What do you dislike about SMS-Magic? It is not very easily integrated with Salesforce. We had to create multiple workflow rules to alert our Sales Reps when a text message was received. Alerts were also not always sent to the person who originally sent the text message through Salesforce - often it was reassigned to the admin that installed the package. Not a huge fan of getting this implemented with all of the roadblocks we ran into. Also, support has been difficult to contact at times, probably because they are based in India, so the time difference isn't the easiest to work with. Review collected by and hosted on G2.com. What problems is SMS-Magic solving and how is that benefiting you? Contacting leads in a 'more efficient' manner. More people are better at responding to text messages than phone calls from numbers that are not known. It has allowed our sales reps to reach out to leads at just the right time. Review collected by and hosted on G2.com. Show More Response from Biplow Bisen of SMS-Magic [Editedit](https://www.g2.com/survey_responses/sms-magic-review-191271/official_response/edit) Thank you, Keleigh for sharing your thoughts on SMS-Magic. We're glad to hear that sending text messages has proven effective for communicating with your leads and providing your reps an advantage. We apologize for the challenges you faced during integration with Salesforce. We understand the importance of seamless integration, and we're actively working on streamlining the process to ensure a smoother experience for all our users. We're delighted that SMS-Magic has allowed your sales reps to contact leads more efficiently, reaching out at just the right time. Enhancing communication with leads is central to our service, and we're thrilled that it's benefiting your team. Your feedback is invaluable to us, and we will take your comments into consideration to improve our service further. If you have any specific concerns or require assistance, please don't hesitate to reach out at care@screen-magic.com. We're here to support you. Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by SMS-Magic. ### Free Trial Free Trial ### Salesforce Conversational Plan Starting at $17.00 1 User Licence Per Month ### Zoho Conversational Plan Starting at $7.00 1 User Licence Per Month [ View More Pricing Information ](https://www.g2.com/products/sms-magic/pricing) SMS-Magic Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/sms-magic-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_040eca27843023993eb97ae66e05e593/truedialog.png "Product Avatar Image") TrueDialog 4.4/5(175) [ Compare Now ](https://www.g2.com/compare/sms-magic-vs-truedialog) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee85f8ddd73b345c4febd9bec84767ea/brevo-marketing-platform.png "Product Avatar Image") Brevo Marketing Platform 4.5/5(2,621) [ Compare Now ](https://www.g2.com/compare/brevo-marketing-platform-vs-sms-magic) ##### ##### SMS-Magic Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation White Label [ View More Features ](https://www.g2.com/products/sms-magic/features) ## Top-Rated Alternatives [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Brevo Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/sms-magic/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What workplace technology actually supports distributed team productivity without requiring IT to manage a separate tool for every communication channel?](https://www.g2.com/discussions/what-workplace-technology-actually-supports-distributed-team-productivity-without-requiring-it-to-manage-a-separate-tool-for-every-communication-channel%20)[What's the best CRM app for small business owners](https://www.g2.com/discussions/crm-what-s-the-best-crm-app-for-small-business-owners)[Which desktop search tools avoid indexing delays on large file collections based on user reviews?](https://www.g2.com/discussions/which-desktop-search-tools-avoid-indexing-delays-on-large-file-collections-based-on-user-reviews) [Best app for board meeting organization](https://www.g2.com/discussions/best-app-for-board-meeting-organization)[Top-rated AI chatbot platforms for customer retention](https://www.g2.com/discussions/top-rated-ai-chatbot-platforms-for-customer-retention)[Pros and Cons Details](https://www.g2.com/products/sms-magic/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)