Smartsheet Reviews & Product Details

I absolutely love the Smartsheet platform; it's been a game-changer for my career. I appreciate its user-friendliness and ease of getting started. The platform provides tremendous time savings, returning up to 5000 hours every school year. I find Smartsheet's ease in managing budgets incredibly helpful, especially with our district's current funding challenges. The platform's user interface, which is intuitive like an Excel spreadsheet, makes it easy to set up and use. Their Smartsheet University is incredibly helpful for learning, and I recommend it to our members. I also like the integration with apps and tools such as Gmail, which is incredibly helpful. Review collected by and hosted on G2.com.

I wish Smartsheet would provide more control to the System Administrator role for each organization's account. For example, our district has a strict policy prohibiting student information in Smartsheet. However, we have seen instances where a student has been shared to an item and created an account, which is forbidden by our governance policies. It would be great if we could turn off the auto-provisioning member feature, allowing us to decide who becomes a member. This is a concern, especially with the implementation of their USM pricing model. Additionally, our district IT department has restricted the use of certain Smartsheet connectors, taking away some of our options, though I hope this changes as technology improves. Review collected by and hosted on G2.com.

Smartsheet has a familiar UI for anyone who has used office products and is very easy to use for someone with basic computer skills. It is approachable, yet it has a lot of functionality and integrations that make it a powerful tool for project management, database management, and other functions that take a lot of work to get Sheets or Excel to match. The online training is excellent, and the ability to collaborate, attach, and communicate works very well. Our team has found that the browser-based version works very quickly and smoothly. We have only just started using the AI features, but they have already proven to save time and increase accuracy in our documents. Review collected by and hosted on G2.com.

I have found the desktop app to be fairly slow compared to the android app and browser based version. Our projects require jumping between a lot of documents, and the app can slow things down Review collected by and hosted on G2.com.

I have earned a reputation as "The Automation Magician" for my ability to transform outdated manual procedures into highly efficient, modernized workflows. I have extensive experience optimizing complex financial operations and have independently developed over 4,400 sheets, dashboards, and reports in Smartsheet, frequently utilizing advanced logic like INDEX(COLLECT) formulas to solve intricate reporting challenges and cross-sheet formulas to eliminate repetitive and continuous manual data entry that increased labor needlessly.

I also loved creating trackers that enabled seamless collaboration with intake forms, automations, auto-populated columns for data, cross-sheet formulas to auto-populate data, responsible parties notified only when they needed to be, and essentially creating an ERP System for each Smartsheet Workspace I created that also had beautiful Dashboards that captured all the relevant metrics/KPIs, included relevant links, included custom images to direct the eyes the way the data should be followed to understand, having a Report, and just making each Workspace a wonderful home. Review collected by and hosted on G2.com.

Too difficult to ensure data integration of both the source sheet and the archive sheet to capture true and accurate metrics and KPIs.

Any column that is added to a source sheet should automatically be created in the archive sheet to ensure that they mirror each other precisely since they are linked. It would eliminate so much data distortion from inexperienced users. Review collected by and hosted on G2.com.

It helps me keep track of onboarding steps; without the sheet, I would forget. We also use Smart Sheet to track deliverables so we can make sure our team is hitting KPIs (Performance) and completing the tasks required of them. We do not use it for AI / Intelligence but I would be curious on how to use it for that. Review collected by and hosted on G2.com.

I don't like how when I mark something as complete it brings me back to the top of the page then I have to scroll all the way back down to get to where I was previously. Review collected by and hosted on G2.com.

Smartsheet has been a valuable tool for managing projects, tracking tasks, and improving collaboration across our team. The features we use most often are automated workflows, dashboards, and reporting. Automations have eliminated many manual follow-up tasks by sending reminders, approvals, and status updates automatically, which saves time and helps keep projects on schedule. The dashboard functionality also gives stakeholders real-time visibility into project progress without requiring constant status meetings or manual reports.

One of the biggest benefits has been having a single source of truth where everyone can see priorities, deadlines, and ownership. Smartsheet is easy to learn, flexible enough to support different business needs, and has helped our team become more organized, efficient, and accountable. Review collected by and hosted on G2.com.

While Smartsheet is powerful, some advanced features can have a learning curve for new users. Certain dashboard and report customizations can also take time to configure compared to the platform's more straightforward features. Review collected by and hosted on G2.com.

Smartsheet provides real-time updates to our most valuable clients through intuitive dashboards, custom reports, and collaborative sheets that multiple team members can be maintaining. It's reliability, up-time, and the frequent additional of new features has kept us using it for years. It has been an excellent ROI.

Smartsheet integrates seamlessly with our ERP and planning software to pull in relevant data across our projects. The Smartsheet staff and support team have always been responsive and their certified experts have provided guidance for developing dataflows and automating our standard operating procedures.

Though we haven't dove deep into its AI features, we are glad to see them begin to be implemented and it has made the generation of quality formulas much easier. Review collected by and hosted on G2.com.

At time we are working on projects with thousands of lines of data. It would be great if Smartsheet continued to expand the number of rows/columns that can be tracked in a sheet. This also applies to the numbers of rows in the reports feature. Review collected by and hosted on G2.com.

I really appreciate the flexibility it offers with being able to utilize different formats for different organizational needs. I also appreciate its high performance and its accessibility in terms of ease of use and learning the different features of the software. When I first onboarded to my role, I found it easy to learn how to use the software. I am unfamiliar with the price of the software but feel like its ROI is fair and reasonable based on what I get out of its use daily. I have not interacted with any AI/intelligence from smartsheet. Review collected by and hosted on G2.com.

I was a bit disappointed to find out that we are no longer able to make folders to organize sheets within our dashboard. I used this feature heavily previously and would love if it could be brought back! I also have not discovered how to integrate/access the AI/Intelligence features associated with smartsheet yet so maybe that could be made a bit more clear. Review collected by and hosted on G2.com.

I like how customisable it is as you can make your own templates so the software becomes familiar. Additionally we have it integrated in our entire company workflow , so it is how we assign tasks to each other, give feedback and make project programs. Due to this it has become our source of truth on project status and is very reliable (as long as people update it of course). When I first joined the company I was trained internally and now I feel I know the systems so much that I am the one providing training! Review collected by and hosted on G2.com.

I don’t like the new pricing structure because it’s now difficult to collaborate with our clients and suppliers via Smart Sheets. The new payment models haven’t helped at all. Even as a contributor, there isn’t much they can see or do, which makes using the product less effective and not the best experience overall. Review collected by and hosted on G2.com.

The ability to quickly create forms which populate a backing spreadsheet. The ability to add multiple comments to individual rows, with audit trail showing the author of the comments and the date of response. Review collected by and hosted on G2.com.

Some issues with filtering records; We have found that you can't filter rows and sort at the same time. We would like to be able to filter on a sorted result set. Review collected by and hosted on G2.com.

Smartsheet is intuitive and easy to navigate. It was able to take multiple databases from different programs and create a cohesive dashboard and portal for many shareholders. Review collected by and hosted on G2.com.

There's a few instances where formatting could be easier but nothing major. As an example, I wanted the formatting of a chart to remain consistent and when there's not a data value present the formatting would clear out. Review collected by and hosted on G2.com.