--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SmartCustomer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SmartCustomer but has limited features. Are you part of the SmartCustomer team? [Upgrade your plan](https://my.g2.com/smartcustomer/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. * * * Seller [SmartCustomer](https://www.g2.com/sellers/smartcustomer) Discussions [SmartCustomer Community](https://www.g2.com/products/smartcustomer/discuss) Languages Supported English Solution Type Best-of-Breed Overview by SmartCustomer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/smartcustomer/pricing) ## Top-Rated Alternatives [ ![Trustpilot](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) ## User Insights Average based on 77 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## SmartCustomer Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrueLoyal ](https://www.g2.com/products/trueloyal/reviews) Show More JA Joreail A. D Small-Business (50 or fewer emp.) 1/23/2022 "Great site for reviews of your business" 5/5 What do you like best about SmartCustomer? This helped my site reach new heights and listings on Google it is easy and reviews process fast and instantly. We highly recommend using site jabber for getting people to post your review. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Don't have any issues. Works great! The site doesn't have any issues. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: I recommend site jabber to every business to use Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? As mentioned. I don't have any issues with site jabber and it's also a great way for customers to know your store is legit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AA Ahmed A. E Mid-Market (51-1000 emp.) 12/6/2021 "Great source for reviews and authentic" 5/5 What do you like best about SmartCustomer? The website is friendly, easy to navigate and straight forward for customers to post their reviews. The Sitejabber team is helpful. The site offers many different plans that are affordable and integrates easily with other sites. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? They have a great selection of categories. I wish they would break the categories further so that you could drill down a bit more and a far more advanced research feature. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Online reputation is very critical to any business whether they are online or not. Sitejabber is a great place to show, reflect, and collect reviews from existing customers to stand out from competition. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Scott R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott R.") SR Scott R. CEO Small-Business (50 or fewer emp.) 1/26/2022 "Great Review Website for Businesses" 5/5 What do you like best about SmartCustomer? Easy to navigate the site and easy to reply to customer reviews. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Some reviews would not post even with proof verification. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: I wish every review got for my business got posted. especially those with proof of purchase. Some reviews do not have that and claim to be a client when they were not. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? How to fully use the interface in the business site login. That I can send reviews to customers and get reviewed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 1/25/2022 "Best for compiling reviews!" 5/5 What do you like best about SmartCustomer? Sitejabber makes it extremely easy to collect and display reviews from my customers. I also love how easy it is to respond to reviews and thank customers for their feedback. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I'd love to see more free features, to be able to link Sitejabber to my Facebook page, and to be able to display a carousel of reviews on my website. As a very small business, I just can't afford the extra cost. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? I've been able to build confidence and develop a deeper rapport with customers by collecting reviews and linking Sitejabber to my website. I've seen an increase in sales every time I receive new reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/15/2021 "Turely Exceptional User friendly Review Platform" 5/5 What do you like best about SmartCustomer? Sitejabber arms any business owners to control and manage their user/visitors review experience from a single user-friendly control panel that is expertly designed to collect, moderate and verify reviews. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? The limitations restricting businesses to fully complete their profile is a ball changer. We understand that the development of the site must have cost a fortune, yet it's us the business owners driving our users/clients to the platform to encourage a written review of "our" performance and service delivery not the other way around. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Sitejabber is an excellent tool for any business regardless of the industry, it gives site owners back control over their online presence by having users express their true experience with products & services be it positive or negative. In today's business world, user objective feedback is considered a fundamental part of service deliverance across the board in understanding what your users like or dislike which empowers businesses to optimize and improve in the areas lacking 100% satisfaction. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber empowers our online trust factor to feature true and honest reviews from actual people who have either utilized our product/services in the past or current to showcase our ability to excel in our industry and demonstrate our willingness to support, resolve and stand by our products/services 110% of the way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SJ Sergey J. ADMIN Small-Business (50 or fewer emp.) 1/28/2022 "Convenient integration" 5/5 What do you like best about SmartCustomer? Difficult review verification, fake reviews do not pass, you can not buy reviews, only real reviews from real people are posted Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? There is really nothing that I don't like, since we have been using this service for our site for a long time Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We aim for siteajbber ranking to show up in google search, but it needs about 100 reviews Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TH Todd H. Owner Small-Business (50 or fewer emp.) 1/24/2022 "Use Sitejabber for my company The Stadium Events" 5/5 What do you like best about SmartCustomer? Very easy to use for myself and my customers to provide feedback on the company Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I have had a couple of fake reviews that are not real Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Monitor regularly to ensure no spam or fake reviews Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Receiving good customer feedback helps me grow my business as my Marketing budget is not substantial. Review collected by and hosted on G2.com. Show More 2/3/2022 Current UserValidated ReviewerSource: Organic DS Dominic S. Teacher Small-Business (50 or fewer emp.) 1/28/2022 "Great company and services!" 5/5 What do you like best about SmartCustomer? The services are easy to use and also the customer service is always efficient if you need to ask for assistance with anything.I find the service very easy to use. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Nothing,it's all good. I really can't think of anything I dislike. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber allows my business to show a good reputation by supplying verified customer reviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dhaval C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dhaval C.") DC Dhaval C. Internet Small-Business (50 or fewer emp.) 1/7/2022 "We use sitejabber for our website review hostmines.com" 4.5/5 What do you like best about SmartCustomer? They verify every reviews and make sure they are authentic. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? they don't provide badge/ trusted seal for our website in free account Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We use sitejabber for our website https://www.hostmines.com to collect reviews from our customers. They verify all the reviews manually and approve it. They have tool to collect reviews from clients and client can also provide video testimonials and many other useful tools Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NT Netsquad T. Managing Director Small-Business (50 or fewer emp.) 1/7/2022 "Amazing company keeps the client up to date in regards with company's reputation" 5/5 What do you like best about SmartCustomer? Customers get to see company's reputation Both business as well as the customers get the benefit out of this Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Reviews are not sorted sometimes but yeah i guess that thing is not that big of an issue Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: If you want to Grow the viability bof your business online you must join sitejabber Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Business reach and indexing in search browser through reviews Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about SmartCustomer? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SmartCustomer ](https://www.g2.com/products/smartcustomer/discussions/new) GU Guest User • Last activity about 4 years ago Is Sitejabber a legitimate site? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) GU Guest User • Last activity almost 4 years ago Is Sitejabber free? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-sitejabber-free) [ View all Discussions ](https://www.g2.com/products/smartcustomer/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/smartcustomer/pricing) SmartCustomer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Product Avatar Image") Trustpilot 3.4/5(262) [ Compare Now ](https://www.g2.com/compare/smartcustomer-vs-trustpilot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c23a40ae3474032fad719a5ba2cdddf/shopper-approved.png "Product Avatar Image") Shopper Approved 4.7/5(239) [ Compare Now ](https://www.g2.com/compare/shopper-approved-vs-smartcustomer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Product Avatar Image") Reviews.io 4.8/5(652) [ Compare Now ](https://www.g2.com/compare/reviews-io-vs-smartcustomer) ##### ##### SmartCustomer Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Revenue Reporting Dashboard Media Monitoring Social Media Management Digital Media Monitoring Collection Review Forms Personalization Engagement [ View More Features ](https://www.g2.com/products/smartcustomer/features) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Review Management](https://www.g2.com/categories/review-management-software) ##### Explore More [What is the best corporate volunteering software for a mid-size company that wants easy event sign-ups, hour tracking and impact reporting without a complex rollout?](https://www.g2.com/discussions/what-is-the-best-corporate-volunteering-software-for-a-mid-size-company-that-wants-easy-event-sign-ups-hour-tracking-and-impact-reporting-without-a-complex-rollout)[Is Speed Kit worth it as a web server accelerator for a high-traffic application team, or does F5 NGINX cover enough at the infrastructure layer?](https://www.g2.com/discussions/is-speed-kit-worth-it-as-a-web-server-accelerator-for-a-high-traffic-application-team-or-does-f5-nginx-cover-enough-at-the-infrastructure-layer)[Which aviation MRO platforms have the smoothest interface for technicians with minimal tech experience?](https://www.g2.com/discussions/which-aviation-mro-platforms-have-the-smoothest-interface-for-technicians-with-minimal-tech-experience) [What is the best solution for design team brainstorming sessions?](https://www.g2.com/discussions/what-is-the-best-solution-for-design-team-brainstorming-sessions)[Is Insight Assurance worth it for auditing services?](https://www.g2.com/discussions/is-insight-assurance-worth-it-for-auditing-services)[Pros and Cons Details](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)