--- title: SmartCustomer Reviews meta_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 77 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SmartCustomer Reviews **Vendor:** SmartCustomer **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 77 ## About SmartCustomer SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. ## SmartCustomer Pros & Cons **What users like:** - Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. (1 reviews) - Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. (1 reviews) - Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. (1 reviews) - Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. (1 reviews) - Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. (1 reviews) - Users value Sitejabber for its **exceptional customer support** and effective strategies that enhance online reputation management. (1 reviews) - Efficiency (1 reviews) - Users commend Sitejabber for its **outstanding customer support** , which significantly enhances online reputation management and engagement. (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. (1 reviews) - Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. (1 reviews) - Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. (1 reviews) ## SmartCustomer Reviews ### 1. Difficult to maintain **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about SmartCustomer?** The support staff are very nice. The ability to dispute invalid reviews (ie: People who cannot prove they have used the service) **What do you dislike about SmartCustomer?** The way ratings are calculated 25% the past 30 days, 25% the past year, 50% all time. If you don't succeed in getting a review in any given 30 days, you are automatically given a 3-star. This makes it very difficult for businesses with a small clientele to maintain their rating and undoes the good work they've already done. You can only request a review from a particular email address once. **Recommendations to others considering SmartCustomer:** Consider whether or not you have enough clients to be able to obtain at least one review per month. **What problems is SmartCustomer solving and how is that benefiting you?** Improving our review ratings ## SmartCustomer Discussions - [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment - [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment - [View SmartCustomer pricing details and edition comparison](https://www.g2.com/products/smartcustomer/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A18%3A53+-0500&secure%5Bsession_id%5D=139c8e86-3615-45ae-9867-035d7865c0da&secure%5Btoken%5D=7db22d2f54e6c653ad3b0549102c01e10fe06e5481d57663718436c2b110783e&format=llm_user) ## SmartCustomer Integrations - [TrueLoyal](https://www.g2.com/products/trueloyal/reviews) ## SmartCustomer Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top SmartCustomer Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (253 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)