--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # SmartCustomer Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SmartCustomer but has limited features. Are you part of the SmartCustomer team? [Upgrade your plan](https://my.g2.com/smartcustomer/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. * * * Seller [SmartCustomer](https://www.g2.com/sellers/smartcustomer) Discussions [SmartCustomer Community](https://www.g2.com/products/smartcustomer/discuss) Languages Supported English Solution Type Best-of-Breed Overview by SmartCustomer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months [ View More Pricing Information ](https://www.g2.com/products/smartcustomer/pricing) ## Top-Rated Alternatives [ ![Trustpilot](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) ## User Insights Average based on 77 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## SmartCustomer Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TrueLoyal ](https://www.g2.com/products/trueloyal/reviews) Show More ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") CR Verified User in Real Estate Small-Business (50 or fewer emp.) 10/11/2021 "Great review online presence" 5/5 What do you like best about SmartCustomer? The interface of the back end, the design of front end. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? There's nothing I found that I dislike yet Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Read reviews but always make your own sound decisions Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? It brings me more customers Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 10/8/2021 "Confusing value proposition and lack features competitors have" 2.5/5 What do you like best about SmartCustomer? It was very easy to use and when I contacted support they were helpful. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Reviews that you don't own on your own platform and missing Google Shopping intergration. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Trusted reviews. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/26/2021 "Works well!" 5/5 What do you like best about SmartCustomer? Very easy to get started, and nearly all the reviews we've solicited using Sitejabber have been positive. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? It's never fun reading negative reviews, but we're learning a lot about where we're falling short for customers which, in the end, is a good thing. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We're able to balance out any critical reviews with positive ones. It has also been great for identifying areas in which we need to improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") AC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 7/6/2021 "Love the platform" 5/5 What do you like best about SmartCustomer? It's fairly simple to set up, and once you get going, there's not much else you need to do. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I can't think of anything I particularly dislike. The dashboard was a bit confusing for me at first but now that I know my way around it the layout makes sense. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? We're getting way more reviews than we did with our previous review platform. Quantity matters. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/11/2021 "Exceptional service!" 5/5 What do you like best about SmartCustomer? Traci and Colleen have been so helpful from Day 1! If I have any questions or want some advice, they are there to help. Fantastic. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? No improvements to suggest at this time. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? It's an easy way for our audience to see what our clients say about us Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW Verified User in Writing and Editing Mid-Market (51-1000 emp.) 1/11/2019 "Difficult to maintain" 1.5/5 What do you like best about SmartCustomer? The support staff are very nice. The ability to dispute invalid reviews (ie: People who cannot prove they have used the service) Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? The way ratings are calculated 25% the past 30 days, 25% the past year, 50% all time. If you don't succeed in getting a review in any given 30 days, you are automatically given a 3-star. This makes it very difficult for businesses with a small clientele to maintain their rating and undoes the good work they've already done. You can only request a review from a particular email address once. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: Consider whether or not you have enough clients to be able to obtain at least one review per month. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Improving our review ratings Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite RJ Roshonda J. Owner Small-Business (50 or fewer emp.) 6/24/2019 "Beneficial tool" 4.5/5 What do you like best about SmartCustomer? Easy access for customers on my website. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Too expensive to go to the next level. Unfair to smaller businesses. Review collected by and hosted on G2.com. Recommendations to others considering SmartCustomer: None Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Solving the issue of credibility for products which are lesser known. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about SmartCustomer? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SmartCustomer ](https://www.g2.com/products/smartcustomer/discussions/new) GU Guest User • Last activity about 4 years ago Is Sitejabber a legitimate site? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) GU Guest User • Last activity almost 4 years ago Is Sitejabber free? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-sitejabber-free) [ View all Discussions ](https://www.g2.com/products/smartcustomer/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 13 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/smartcustomer/pricing) SmartCustomer Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Product Avatar Image") Trustpilot 3.4/5(262) [ Compare Now ](https://www.g2.com/compare/smartcustomer-vs-trustpilot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c23a40ae3474032fad719a5ba2cdddf/shopper-approved.png "Product Avatar Image") Shopper Approved 4.7/5(239) [ Compare Now ](https://www.g2.com/compare/shopper-approved-vs-smartcustomer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0cd1b70034667ce9659a6bd9ca996a4/reviews-io.png "Product Avatar Image") Reviews.io 4.8/5(652) [ Compare Now ](https://www.g2.com/compare/reviews-io-vs-smartcustomer) ##### ##### SmartCustomer Features Consumer Intelligence Customer Feedback Competitive Intelligence Sentiment Analysis Reporting Revenue Reporting Dashboard Media Monitoring Social Media Management Digital Media Monitoring Collection Review Forms Personalization Engagement [ View More Features ](https://www.g2.com/products/smartcustomer/features) ##### Categories on G2 [Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Review Management](https://www.g2.com/categories/review-management-software) ##### Explore More [What is the best corporate volunteering software for a mid-size company that wants easy event sign-ups, hour tracking and impact reporting without a complex rollout?](https://www.g2.com/discussions/what-is-the-best-corporate-volunteering-software-for-a-mid-size-company-that-wants-easy-event-sign-ups-hour-tracking-and-impact-reporting-without-a-complex-rollout)[Is Speed Kit worth it as a web server accelerator for a high-traffic application team, or does F5 NGINX cover enough at the infrastructure layer?](https://www.g2.com/discussions/is-speed-kit-worth-it-as-a-web-server-accelerator-for-a-high-traffic-application-team-or-does-f5-nginx-cover-enough-at-the-infrastructure-layer)[Which aviation MRO platforms have the smoothest interface for technicians with minimal tech experience?](https://www.g2.com/discussions/which-aviation-mro-platforms-have-the-smoothest-interface-for-technicians-with-minimal-tech-experience) [What is the best solution for design team brainstorming sessions?](https://www.g2.com/discussions/what-is-the-best-solution-for-design-team-brainstorming-sessions)[Is Insight Assurance worth it for auditing services?](https://www.g2.com/discussions/is-insight-assurance-worth-it-for-auditing-services)[Pros and Cons Details](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)