--- title: SmartCustomer Reviews meta\_title: 'SmartCustomer Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 77 reviews by the users' company size, role or industry to find out how SmartCustomer works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 77 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### SmartCustomer Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [(1 mentions)](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SmartCustomer ##### 1. Automation Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018449&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 2. Centralized Management Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271713&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 3. Content Creation Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018472&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 4. Customer Support Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271242&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ##### 5. Ease of Use Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=1271818&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you like about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselv ### Top Cons or Disadvantages of SmartCustomer ##### 1. Limited Features Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 2. Poor Customer Support Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018453&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ##### 3. Small Business Limitations Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. [ See 1 mentions ](https://www.g2.com/products/smartcustomer/reviews?filters%5Bsentiment_snippet%5D=2018444&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciti ## Top-Rated Alternatives [ ![Trustpilot](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_33478f1570b6121f0cbb5d627376ae3d/trustpilot.png "Trustpilot") Trustpilot 3.4/5(262) ](https://www.g2.com/products/trustpilot/reviews) [ ![Reviews.io](https://images.g2crowd.com/uploads/product/hd_favicon/6b8d53eba1c4525d0717c71d65fa80d9/reviews-io.svg "Reviews.io") Reviews.io 4.8/5(652) ](https://www.g2.com/products/reviews-io/reviews) [ ![Bazaarvoice](https://images.g2crowd.com/uploads/product/hd_favicon/66bd73578d916af327593b85a2025d9d/bazaarvoice.svg "Bazaarvoice") Bazaarvoice 4.2/5(809) ](https://www.g2.com/products/bazaarvoice/reviews) [ View All Alternatives ](https://www.g2.com/products/smartcustomer/competitors/alternatives) ![ronald w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ronald w.") RW ronald w. E-commerce coordinator Mid-Market (51-1000 emp.) 6/2/2026 "The Only Review-Capture Tool That Works with Our Rewards System" 4.5/5 What do you like best about SmartCustomer? This is the only review-capture system that works with our rewards system. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? It has a bit of a learning curve, but the customer support staff is great, and their reps really help you through it. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Collecting reviews and pushing information to multiple review platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 6/2/2026 "Fair Review Management with Great Customer Service" 5/5 What do you like best about SmartCustomer? Great customer service and account management. A better review management process than most other players in the field - they're actually fair. Not owned by some large conglomerate that will continue to jack up prices every year while adding features you don't need. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? What i used to dislike, they've addressed, so not much to dislike at this point. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Maintaining our customer service reputation out there in an independent , trustworthy manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew F.") AF Andrew F. President Small-Business (50 or fewer emp.) 5/27/2026 "Very Helpful Review Distribution System That Works Very Well" 5/5 What do you like best about SmartCustomer? Very helpful review distribution system. This enables pointing customers toward other systems. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? nothing, it works very well. it would be nice if the LLM's recognized the validity of smartcustomer reviews more. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? i'm not sure that i can answer this Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware") AC Verified User in Computer Hardware Small-Business (50 or fewer emp.) 2/19/2025 "Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help." 5/5 What do you like best about SmartCustomer? When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselves floundering when we attempted to collect reviews. Immediately we assumed it was not us but site jabber that was the cause of our lackluster rating. Of course after getting into contact with site jabber we learned we were going about the process all wrong as none of our reviews were coming in verified as real customer experiences nor were we giving our clients a clear path to be able to share their experiences they've had with us via our instructions. After a quick meeting with the staff over at site jabber, we instantly saw a massive increase in our review flow as well as our star rating. They make things easy to use, intuitive and readily available for your business needs, and should you still need some assistance for anything more in depth, or just hope for some advice on getting your company the feedback it deserves, site jabber has proven to me time and time again, that it is 100% the review solution that can help you get there. Since that time Site jabber has been integrated as a daily tool for our customer service team, and due to its swift, straight forward implementation, we continue to see positive and constructive criticism flowing in as a result. I have personally recommended site jabber to a few industry friends because of my personal experiences with the platform, and can't see myself doing any differently anytime soon. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciting reviews doesn't have a necessarily negative affect ton my business or its image, making it easier and or more streamlined for unsolicited natural reviews from a customer perspective could only have a positive affect in my mind. The robust moderation system included with site jabber can and does prevent spam/ fraudulent reviews from coming through so allowing customers to give testimonials without prompting would help smaller businesses like my own quite a lot. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Site jabber provides a safe place to leave honest and realistic accounts of there experiences on a public platform to freely inform other potential customers of the good and bad without fear of a negative reaction. As a business working in ecommerce this is incredibly important as we ourselves are always looking to improve and hear back from our loyal customer base. We have been able to identify an incredible amount of issues we would have never even thought of throughout our users experience due to the ease of communication and the ability the customers have to specify where the root of the issue comes from using site jabbers built in tools. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Stephen E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen E.") SE Stephen E. IT Administrator Small-Business (50 or fewer emp.) 7/27/2023 "Cost Effective Customer Review Management" 4.5/5 What do you like best about SmartCustomer? The services offered meet our needs at a reasonable price. Product reviews in addition to company reviews, integrations with our Shopify ecommerce store, active review requests, and easy sharing of reviews all add to the list of what Sitejabber does right. Good customer relations and technical support back up the value of doing business with them. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Many service options involve an additional fee. Product reviews are separate from company reviews, and sharind reviews on multiple platforms is an extra cost, as well. We like that they have these options, but sometimes having to pay extra for the next step means putting off that step. Still, it may end up making the platform affordable when you can't pay for everything, but you can pick and choose what is most important. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber provides an independent review platform so customers can have confidence that we're not manipulating the review data. In that vein, they also provide a way for online search platforms to verify reviews and include our review status in search results. They also provide an easy way to actively request reviews rather than simply putting up a button and hoping customers will click on it. They integrate with our Shopify store to show product reviews on product pages, always keeping up to date with new reviews left, and they notify us if a review is neutral or negative so that we can follow up and hopefully save a customer relationship in addition to avoiding negative impacts to our reputation. Sitejabber offers new ways to gather, display, and share both company and product reviews so that we remain relevant and viable in today's competitive climate. Review collected by and hosted on G2.com. Show More 2/21/2024 Current UserValidated ReviewerSource: Organic ![Niko G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Niko G.") NG Niko G. Mid-Market (51-1000 emp.) 2/21/2024 "Very helpful platform and staff" 4.5/5 What do you like best about SmartCustomer? Sitejabber has been an invaluable resource for our business, and I must commend their exceptional customer success team for their outstanding support. Recently, we had the pleasure of working closely with one of their managers, and the experience was nothing short of fantastic. Their manager went above and beyond to assist us in driving more traffic to our website through effective strategies tailored to our needs. Moreover, they provided invaluable feedback on how to enhance our review collection process and elevate our score on the platform. Their expertise and guidance were instrumental in helping us navigate the intricacies of online reputation management, ultimately leading to tangible results for our business. Thanks to Sitejabber's proactive approach and the dedication of their customer success team, we've been able to significantly improve our online presence and build trust with our customers. Overall, I highly recommend Sitejabber to any business looking to boost their online reputation and enhance customer engagement. With their exceptional service and knowledgeable team, you can expect nothing but the best in terms of support and results. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? So far, there are no complaints regarding the platform itself. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber excels in making the process of following up on reviews, requesting additional information, and resolving customer issues incredibly seamless and efficient. Their platform provides robust tools that enable businesses to communicate directly with reviewers, allowing for swift and personalized responses to address any concerns or inquiries. Moreover, Sitejabber's proactive approach to handling reported reviews showcases their commitment to maintaining a fair and objective platform. They thoroughly investigate reported reviews, ensuring that each case is evaluated impartially and in accordance with their guidelines. This proactive stance not only fosters transparency but also helps businesses maintain their integrity and credibility on the platform. Overall, Sitejabber's user-friendly interface, coupled with their proactive and objective approach to managing reviews, makes it a standout choice for businesses seeking to effectively engage with customers and uphold their online reputation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dana Lynn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dana Lynn T.") DT Dana Lynn T. Director of Marketing Mid-Market (51-1000 emp.) 2/21/2024 "Easy Review Collection and Great Support" 5/5 What do you like best about SmartCustomer? The customized feedback link that we can give to our customers makes it easy for them to leave us reviews and shows the review as a "Verified Purchase" so people know these are real reviews from actual customers and not fake. Also, their customer support is great. Our account Manager Christina has been an invaluable source of information on how to get more reviews. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? No real downsides. I wish it was as well recognized as some of the other review sites. But I believe it is gaining traction and will be the go-to review site for people in the future. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber is helping us increase our customer base by providing social proof that we have a great product. In our industry where people have been using the same software for years, it's letting potential customers feel confident in making the decision to switch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Victoria E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria E.") VE Victoria E. Mid-Market (51-1000 emp.) 3/15/2024 "Sitejabber has been a very successful partnership for our team!" 5/5 What do you like best about SmartCustomer? The conversion rate for reviews is really impressive, not just on the Sitejabber platform, but on others using the distribution tool as well! The platform makes it incredibly easy for us to manage our review invites and responses all in one place. It's a great one stop shop for a great price! Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? No major complaints! The only thing that would make things a tad easier is to have the ability to update a few things ourselves on the back end without having to reach out, but completely understand the need for the SJ team to be involved and they are always very responsive and helpful! Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Sitejabber has allowed us to boost our review solicitation conversion rates. Prior to our partnership, we managed our reviews program internally in a very manual way and this has made things much more efficient and successful. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rina P.") RP Rina P. Senior Copywriter Writing and Editing Mid-Market (51-1000 emp.) 2/21/2024 "Very handy site with everything super clear in the interface" 4/5 What do you like best about SmartCustomer? The site has TONS of cute features, and analytics and everything, and at the same time it requires ZERO time for learning it. Everything is super obvious. Also, one of those [rare] companies whose email marketing is not bothering but is useful and interesting. Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? Not a dislike, technically speaking, but this site might be not for every product/market. It targets rather specific market audience, thus, some sites get thousands of reviews, while others have zero reviews for years. It is somewhat of a lucky guess. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? Quick and efficient responses to complaints. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 2/20/2024 "A Very Underrated Review Site" 5/5 What do you like best about SmartCustomer? They offered the most features at a reasonable price as well as flexability within the platform Review collected by and hosted on G2.com. What do you dislike about SmartCustomer? I wish SiteJabber was better known so that the general public could see it as a true contender to sites like TrustPilot. Review collected by and hosted on G2.com. What problems is SmartCustomer solving and how is that benefiting you? It allowed us to have more control over which Members receive a review request as well as allowed us to funnel those requests to other competing sites like TrustPilot. Review collected by and hosted on G2.com. 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