SimpleTexting Reviews & Product Details

SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management

Seller

Sinch

Discussions

SimpleTexting Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Felix Dubinsky (Co-founder at Simple Texting)

Used by Regus and 2 others

Beta

Pricing

Pricing provided by SimpleTexting.

500 Credits

$39.00

Per Month

View More Pricing Information

Sinch Solutions

(1)

See how Sinch products can work together to solve real problems.

SimpleTexting Integrations

(1)

Verified by SimpleTexting

SimpleTexting Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is SimpleTexting, and what problem is it built to solve?

SimpleTexting is used to send SMS messages to customers, members, employees, and other audiences, both in bulk and in one-to-one conversations. It helps organizations communicate quickly and directly when calls or email are less effective.

What languages does SimpleTexting support?

SimpleTexting supports one language: English.

What company sizes and industries is SimpleTexting the best fit for?

SimpleTexting appears most aligned with small organizations, with use also represented among mid-market and enterprise teams. Common industry clusters include nonprofits, health and wellness, religious organizations, construction, and education.

Small businesses: The clearest company-size cluster, including organizations with 50 or fewer employees.
Mid-market teams: Also represented across organizations with 51–1,000 employees.
Enterprise teams: Present among organizations with more than 1,000 employees.
Nonprofits and religious organizations: Both are recurring industry groups.
Health and wellness: Includes health, wellness, and healthcare organizations.
Construction, education, real estate, and retail: These industries also appear among common use contexts.

How long does it take to implement SimpleTexting across a team?

Teams most often get SimpleTexting up and running in less than a day, though some implementations take longer.

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also common
1–3 months	Less common
3–6 months	Occasional

What customer support options does SimpleTexting provide, and how do users find the overall support experience?

SimpleTexting provides support through chat, email/help desk, and phone. The support experience is often described as helpful, responsive, and persistent in resolving issues, although some users have encountered slower replies or difficulty reaching a person by phone.

What is the experience like for teams switching to SimpleTexting from another tool?

Switching to SimpleTexting is often driven by a desire for a simpler interface, more manageable setup, or better value than the previous texting or marketing tool. Users moving from platforms such as TextUs, Textedly, Twilio, and EZ Texting describe gains in ease of use, campaign management, two-way messaging, or support; moves from broader marketing tools such as Constant Contact reflect a need for more flexible texting and contact handling. The transition is often straightforward, though the reasons and results depend on what the prior system lacked.

What features or capabilities could make SimpleTexting even more useful?

More flexible automation and contact management are the clearest opportunities to make SimpleTexting more useful. Improvements that users would value include:

Richer automation: Add branching or drip workflows, more configurable autoresponders, and options to stop a sequence when someone replies.
More capable contact organization: Make it easier to manage lists, tags, and individual contacts, including adding people to groups.
Deeper reporting: Expand reporting with message opens, responses, customizable reports, and clearer campaign-level results.
More direct integrations: Add direct connections to commonly used CRM and business systems to reduce manual data handling.
More flexible campaign controls: Improve options such as resending to undelivered recipients and managing scheduled or recurring campaigns.

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Melissa K.

Assistant Director of Operations

Small-Business (50 or fewer emp.)

10/20/2026

"Christine Made Team Onboarding a Breeze"

5/5

What do you like best about SimpleTexting?

Christine helped me to get my new team member logged in. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

sometimes the assignments confuse people Review collected by and hosted on G2.com.

Verified User in Public Safety

Small-Business (50 or fewer emp.)

7/29/2026

"Very Responsive Support That Follows Through"

5/5

What do you like best about SimpleTexting?

Support is very responsive and will investigate and follow through on any issues. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

It would be nice to have a feature on campaigns that have some numbers where the text failed to deliver to resend after the fix is in place just to those individuals. Review collected by and hosted on G2.com.

Michelle G.

Technology Director

Mid-Market (51-1000 emp.)

5/5/2026

"Super Easy to Use: Intuitive Platform, Great Integrations, and Good Cost"

4.5/5

What do you like best about SimpleTexting?

It's super easy to use. The platform is intuitive, there are good integrations (at no extra cost), and the cost is good. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

The extra messaging pricing could be a bit lower. Review collected by and hosted on G2.com.

Rolando F.

IT Support Tech

Small-Business (50 or fewer emp.)

9/29/2025

"Simple Texting: Efficient and Easy to Use"

4.5/5

What do you like best about SimpleTexting?

It was very easy to set up and the ease of use make it a great tool. My coworkers use it everyday and are easily able to navigate the platform and send messages almost instantly. Also the times I have reached out to customer support I have only been able to contact them via the chat option on their website, however I've always had a quick response. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

Changing a password does not log a user out. Some teams within our company share accounts across multiple platforms, so far this is the only platform we have encountered where a password change does not log a user out across all signed in devices. Review collected by and hosted on G2.com.

Marceen .

Director Of Development Operations

Mid-Market (51-1000 emp.)

5/15/2026

"SimpleTexting Makes SMS and MMS Outreach Easy"

5/5

What do you like best about SimpleTexting?

SimpleTexting is a 'simple' platform that is very user friendly and easy to use in sending SMS and MMS messages to donors and clients. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

It's not a dislike, but wished that it had the option to integrate with Salesforce. Review collected by and hosted on G2.com.

Mike M.

Lead Software Developer

Small-Business (50 or fewer emp.)

10/15/2024

"Reliable and easy to use, but with some quirks"

3.5/5

What do you like best about SimpleTexting?

The support is excellent. Every time I use the live chat, I get a response within 5 minutes. We primarily use SimpleTexting through their API which we call from our CRM. API response time has improved significantly over the last year or two. The API is well documented and the option to create and manage webhooks through their dashboard is very convenient. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

The cost seems to be a bit higher than the competition, particularly for MMS. My biggest issue is that numbers seem to get marked as "Invalid" for no apparent reason. I understand that they need to comply with laws and stop requests, but we have had our own executive staff numbers randomly get marked as invalid. This causes them to miss critical communications and alerts. I have asked support about it a few times but I was never able to get a reasonable explanation. Review collected by and hosted on G2.com.

Rolando F.

IT Technician

Small-Business (50 or fewer emp.)

Originally submitted 7/17/2024

"Simple Texting: A Perfect Solution"

5/5

What do you like best about SimpleTexting?

One of the things I like best about Simple Texting is the different plans available for SMS messaging. Our old SMS messaging provider decided to increase their rates, and unfortunately it turned out to be a dealbreaker. We found Simple Texting and so far it has been the perfect solution for our needs. In our field of business, demand fluctuates seasonally, so it's important for us to set up a monthly plan that will cover the average outgoing SMS amount. When we go over our plan, SimpleTexting charges a reasonable amount for extra SMS messages that are sent. Other key aspects of what I like are that setting up and teaching my coworkers how to use SimpleTexting was easy. Our transition from one SMS messaging provider to another couldn't have gone any smoother. Simple Texting also has many features that are very useful, like setting up templates, sending/receiving media, and shortening links. Customer support is easy to reach, which is also a notable contrast from our old provider. Another key aspect that deserves mentioning is that we have not experienced any downtime thus far. We send a considerable amount of SMS messages every day, and it's great to work without any interruptions. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

The only issue I've run into is when we let go of a person, and I was changing passwords to the accounts that person uses, I found out that changing login credentials does not log the person out of the account. So you would have to deactivate the account to fully prevent them from having access to it. We work from home, and some users are required to have their own PC to work from, it would be great if by changing passwords it could log people out of the account. Review collected by and hosted on G2.com.

Madeline K.

Director of Digital Marketing

Small-Business (50 or fewer emp.)

7/18/2024

"SimpleTexting is exactly what it promises: SIMPLE"

5/5

What do you like best about SimpleTexting?

The verification process and account setup was a breeze, with great support from the SimpleTexting team. Sales and troubleshooting is always quick and responsive. Delivery of messages is excellent, in over a million messages sent thus far, we've had a single campaign fail to deliver as expected. Pricing is excellent, competitive with going direct with some of the major competitors. 9.5 of 10 Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

I wish there were more straightforward integrations for reporting instead of having to download CSV files. They do have an API endpoint available, but that means getting our developer involved and honestly, that violates my primary reason for using a tool like this, I need it to be transparently simple for a savvy but non-developer user. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

1/4/2025

"glitchy app, horrible customer service. Do not recommend"

0/5

What do you like best about SimpleTexting?

When it works, it works well, which is about 50% of the time. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

The alerts are unreliable. Push notifications work from time to time, Customer service is SLOW, about 10 minutes between responses when using the "chat" feature Review collected by and hosted on G2.com.

Phil L.

Co-fondateur

Small-Business (50 or fewer emp.)

Originally submitted 9/8/2022

"Great app for simple SMS Marketing"

4/5

What do you like best about SimpleTexting?

The setup to start sending SMS is really helpful and easy to follow. In less than 5 minutes I'm ready to start my first SMS marketing campaign, which is what I needed. Review collected by and hosted on G2.com.

What do you dislike about SimpleTexting?

You have to upgrade your plan to use another toll free number than the one they give to you. I mean it's alright, but I would have liked to see the different area code options before I pay for the month. Review collected by and hosted on G2.com.