# SimpleTexting Reviews **Vendor:** Sinch **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 642 ## About SimpleTexting SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management ## SimpleTexting Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of SimpleTexting, noting quick responses and helpful interactions through live chat. (3 reviews) - Users appreciate the **fast and effective chat support** provided by SimpleTexting, ensuring quick responses to inquiries. (2 reviews) - Users value the **seamless CRM integration** of SimpleTexting, enhancing communication and efficiency in their workflows. (2 reviews) - Users find the **ease of use** of SimpleTexting impressive, allowing swift navigation and instant messaging. (2 reviews) - Users find the **excellent support** of SimpleTexting, particularly through live chat, responsive and efficient. (2 reviews) - Messaging (2 reviews) - Users value the **quick response time** of SimpleTexting, with support reliably responding within 5 minutes. (2 reviews) - Analytics (1 reviews) - API Integration (1 reviews) - Documentation (1 reviews) **What users dislike:** - Users experience **poor customer support** , citing slow response times and unresolved issues affecting critical communications. (2 reviews) - Users face **access issues** as changing passwords doesn't log out accounts from all devices, impacting security. (1 reviews) - Users often face **unreliable chat support** , with slow response times that hinder effective assistance. (1 reviews) - Users experience **delay issues** during setup, despite faster turnaround times once established with SimpleTexting. (1 reviews) - Users experience **delays** in setup, despite a promised faster turnaround time for their messaging needs. (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Users experience **messaging issues** , with invalid numbers and timing problems impacting critical communications and campaign efficiency. (1 reviews) - Missing Features (1 reviews) - Users experience **notification issues** with SimpleTexting, as alerts are unreliable and texts often arrive late. (1 reviews) ## SimpleTexting Reviews ### 1. Amazing Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Albi K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2020 **What do you like best about SimpleTexting?** The team was quick to respond and very knowledgeable about the features of their product. Quite refreshing compared to other companies competing at the same level. **What do you dislike about SimpleTexting?** There is somewhat of confusion between keywords and autoresponders, but it was easy to overcome. **What problems is SimpleTexting solving and how is that benefiting you?** Easy communication with our customers. It is user friendly for the team and customers enjoy the interactions. ### 2. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2020 **What do you like best about SimpleTexting?** I have had a good experience with SimpleTexting overall. Their UI is easy to use, and I like that I can chat their customer service. I chatted with Roy Jane today, who was very helpful and provided me with great customer service. **What do you dislike about SimpleTexting?** I wish their rollover credits and payment plans were a bit more transparent and easy to understand. I've also found that when I try to contact their customer service via phone, I am never connected with a service rep, and am instead asked to leave a callback number--but they never call back. I recommend using their live chat instead. **What problems is SimpleTexting solving and how is that benefiting you?** As I mentioned before, I wish their rollover credit policy and payment plans were easier to understand. Other than that, it's a great and easy-to-use mass texting service. ### 3. Works great! Especially love the templates and "scheduling" feature for texts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about SimpleTexting?** That I can schedule "reminder" texts in the future **What do you dislike about SimpleTexting?** That my colleagues and I can't share templates -- we cover for each other and need to access each other's templates. **Recommendations to others considering SimpleTexting:** You should try the demo with "real" situations. This will help you assess the product for your needs. **What problems is SimpleTexting solving and how is that benefiting you?** We used to have to call patients to remind them of their appointments -- this eliminates this extra step. We just schedule a "reminder" text ### 4. Easy and affordable mass messaging for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about SimpleTexting?** Simple, easy to interface. SchedulIng texts and managing lists makes multi channel communications streamlined and easy **What do you dislike about SimpleTexting?** Texts to your phone from the system don’t display correctly and have no emojis so you need to use the app or login or you get crap texts. They basically goobeldygook warnings telling you you got a message you need to check in the app **What problems is SimpleTexting solving and how is that benefiting you?** Direct customer updates of schedule changes and special events ### 5. Easy interface & customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Katie T. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about SimpleTexting?** The ease of the app on your phone to send texts & the prompt response of customer service. I had inquired about using a short code for my number instead of a regular phone number. The reason for this is because I didn't want to confuse recipients of the texts thinking I was a person they knew but didn't have their number saved. The staff was prompt in getting that approved after I mentioned to them how I would have people subscribe to our texts. They also were very prompt when my payment method wasn't working and it ended up charging me the monthly amount and the annual amount when I wanted just the annual amount. The service rep was quick to refund me and didn't give me a hassle at all. I also like that you can save a text as a draft & go back to it later and you can schedule a text to go out at a certain time. This helps me to work ahead and not have to go into the app or site right when I need to have it sent or avoids me forgetting to do so when I really need it to be sent! **What do you dislike about SimpleTexting?** I dislike that you have to have permission to import a huge list of contacts but see why this is because of regulations with the government and I see how this could be a very abused service if there wasn't measures to do so. I used this for a different purpose prior to the account that I have and that was an issue I faced since I was communicating with a few thousand people that needed updates at a conference. **Recommendations to others considering SimpleTexting:** Great service and easy to use! Quick customer support! **What problems is SimpleTexting solving and how is that benefiting you?** Generation Z isn't on email like the Millenials are more so - this service gets information into their hands when they are constantly on their phone! ### 6. Easy, Efficient, & Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Becky H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about SimpleTexting?** Simple texting has made work and reaching out to our clients a lot easier and thus made my job more enjoyable. To have a dashboard that is efficient with templates that I use makes sending messages to clients quick and thus allows me more time to complete other tasks. **What do you dislike about SimpleTexting?** I don't like that I hit enter and the message is sent. There have been a few incidences that I hit enter without finishing my entire message and it sends the message. **What problems is SimpleTexting solving and how is that benefiting you?** In previous years, we would contact each of our clients by phone or email to let them know that their work was done. Many don't answer their phones unless they know who is calling them. Therefore, I would leave messages and they would return my call. All of this talk was time & energy consuming. Texting is quick and easy. ### 7. Grrat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about SimpleTexting?** Easy to use and have all the info in one place **What do you dislike about SimpleTexting?** Response reports should be more complete. The MMs is not working good **Recommendations to others considering SimpleTexting:** Great tool , easy to use and good price **What problems is SimpleTexting solving and how is that benefiting you?** Direct communication ### 8. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Bernadette S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2020 **What do you like best about SimpleTexting?** The platform is easy to use, cost, and great customer service. **What do you dislike about SimpleTexting?** There is nothing that I dislike about the platform **Recommendations to others considering SimpleTexting:** Simple Texting is easy to use and customer service has been very helpful. **What problems is SimpleTexting solving and how is that benefiting you?** The reasonable cost of using Simple Texting allows me to send out MMS text as opposed to SMS text. ### 9. I love SimpleTexting! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about SimpleTexting?** I tried two other companies before I found SimpleTexting. They were so confusing. Once I signed up with SimpleTexting it took me all of 5 minutes to send out my first mass text. They make it super easy to use! I use it every week to send out mass texts to our agents. **What do you dislike about SimpleTexting?** Honestly there are no downsides that I have faced while using it. **Recommendations to others considering SimpleTexting:** Easiest system you will find! Very cost effective as well. **What problems is SimpleTexting solving and how is that benefiting you?** It's been so easy to share weekly messages with our agents. We have been using to help with productivity. ### 10. Simple Texting - Yes it is simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about SimpleTexting?** I love the program it is easy to use! Creating Keywords and Campaigns are super easy. The user support is phenomenal! The videos are very easy to understand, they even include a written transcript! I also love the tips and tricks emails I receive from the team. **What do you dislike about SimpleTexting?** Not a thing! The program is easy to use **What problems is SimpleTexting solving and how is that benefiting you?** We are solving the need for church attenders to complete welcome cards and fill out clipboards to sign up for various events. We are anxiously awaiting to go into full implementation when the church is able to reopen again. ### 11. Best Texting Service I Have Used. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Neil A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about SimpleTexting?** I like 1. the easy integration using Zapier. 2. I like how it's set up for ease of use for what I would like for it to do - meeting my needs as reminders for appointments, welcome texts and overall communication with my customers. **What do you dislike about SimpleTexting?** I can't think of anything. It's been quite seemless! **Recommendations to others considering SimpleTexting:** Use it. It's simple, easy to use, and reliable. Period. I've tried others, and this one is by far less complicated and needs no instructions. **What problems is SimpleTexting solving and how is that benefiting you?** I use it to welcome people to my email list, as well as appointment reminders for our sales calls. I even text out updates from time to time. The automation factor is key! ### 12. Super Easy to Use and Very Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | Amazon Marketplace Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2020 **What do you like best about SimpleTexting?** Having never used SMS software, I was nervous about a somewhat steep learning curve. And after trying several other brands out, I found them lacking an intuitive UI. I'm glad I found SimpleTexting. My subscriber list is already growing, and I'm looking forward to utilize their built-in apps. **What do you dislike about SimpleTexting?** So far I like everything I see. Keep up the work! I don't think there's anything else that you need to add. If I was to be super critical, I'd say that if SimpleTexting were to implement a drag and drop flow builder with message content, schedule/delay, and flow splits for those who text different keywords, I think that would be awesome. That takes ease of use to the next level. **Recommendations to others considering SimpleTexting:** Try it. Seriously. You'll be surprised how easy it is to use and how helpful and communicative the support team is. Any time I reached out to the support team via email, they were very quick to reply and offer assistance. They even asked if I needed to jump on a call to have them walk through the platform with me and come up with strategies to best fit our company's goals. Quality software that easy to use and is affordable? CHECK. Supportive staff? CHECK. **What problems is SimpleTexting solving and how is that benefiting you?** With SimpleTexting, we're really able to connect with customers in a way that email and social marketing can't do. It's very direct and you're able to not only hone in on the most engaged customers (and increase loyalty/ your superfandom but you're also able to reach a wider segment of customers and keep them interested. Love it!fpid ### 13. Simple Texting has been easy to use with quick support when I had account questions. **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about SimpleTexting?** I like the stability of the website, I have never seen it unreachable. Navigating back and forth between areas is simple enough for our front office staff to handle day to day responsibilities without getting our IT Department involved. Responding to texts is quick and easy. **What do you dislike about SimpleTexting?** We were not able to get our auto-reply to work correctly. We wanted two different replies, one for business hours and one for outside of business hours. We had to use Zapier to get this to function correctly. **What problems is SimpleTexting solving and how is that benefiting you?** It has been an invaluable tool that once started as an online appointment resource and has expanded to our Covid-19 screenings. We were able to setup our emergent process in 1-day using Simple Texting. ### 14. SimpleTexting is a business saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Paula K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about SimpleTexting?** SimpleTexting has allowed me to communicate quickly and easily with my customers in a distinctly challenging time. I am able to use my landline number to text with customers and serve them better than ever. SimpleTexting's customer service is outstanding as well! **What do you dislike about SimpleTexting?** Sometimes the notifications don't clear as quickly as I respond to them- which is a personal pet peeve, but not a hindrance at all. **What problems is SimpleTexting solving and how is that benefiting you?** Many customers seemed to ignore or miss my email communications. This allows me to have quick, informational conversations at their convenience. ### 15. Great so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Bohdan C. | Meteorologist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2019 **What do you like best about SimpleTexting?** Love the dashboard- even reminds me of using iMessage with the colors. Love the platform. Mobile app gets a bit buggy from time to time, and I wish that the number of credits would be more substantial or character limit increased- but I get it, business is business. A great platform so far and it's essential to my weather consulting business (Meteorologist). **What do you dislike about SimpleTexting?** The mobile app can be buggy and you have to force close it a few times and re-open, even on iOS13, as sometimes the frames cut in half and it smooshes everything into the vertical in a narrow column on the left side of the app (hard to explain). Credit value could be a bit greater. It also seems like sometimes the messages default to MMS when short, and also if sending a short message with media- it still says MMS, so I am not sure how the credits are actually being applied. Also the Analytics number is always a couple off from the dashboard- so it's a bit confusing as to what the real remaining count is. **What problems is SimpleTexting solving and how is that benefiting you?** Simplifying having to manually text all of my clients. It's easier to have everyone in an easy to use dashboard. ### 16. The modern way to deliver content! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about SimpleTexting?** SimpleTexting is easy to use with tons of features I'm still adding into my campaigns. Most of all, my clients LOVE getting content delivered right to their phone! I love that I can schedule weeks worth of content in just minutes. And the live help is AMAZING! The mobile app is great and it's where I do the bulk of my work (iPad). I rarely sign on to the website anymore! My clients find signing up is easy! **What do you dislike about SimpleTexting?** The credits are a bit misleading. Sometimes the app (where I do most of my work) is a little quirky. It would be great to know ahead of time when my content may get reviewed as it delays the delivery time. **Recommendations to others considering SimpleTexting:** What ever number of credits you think you need, double it! You will want to use it for everything! **What problems is SimpleTexting solving and how is that benefiting you?** I have developed an entirely new way to deliver course content to my clients. I'm providing education right to their phones which is where they're already living! My clients open the content they're given and take action. They love getting the info right to their phones! I am looking forward to incorporating more and more of the tools offered to expand my business! ### 17. This makes my life easier **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2020 **What do you like best about SimpleTexting?** That I can send bulk messages and receive individual messages at the same number. I don't have to give out different numbers to my clients. **What do you dislike about SimpleTexting?** The app can be a little buggy sometimes, which is annoying but it doesn't cause a lot of issues, **What problems is SimpleTexting solving and how is that benefiting you?** I can communicate more effectively to my client base. ### 18. Simple texting is just simple **Rating:** 4.0/5.0 stars **Reviewed by:** Art K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about SimpleTexting?** It is easy to use. It has apps that make it functional and it integrates easily with mailchimp **What do you dislike about SimpleTexting?** I haven't found a way to create a sign up form **What problems is SimpleTexting solving and how is that benefiting you?** I have found a way to quickly connect with my clients to keep them updated, pass special promotions and information ### 19. Awesome platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2020 **What do you like best about SimpleTexting?** SimpleTexting has literally changed my business. Prior to SimpleTexting, I was spending thousands of dollars on print advertising and social media compaigns, but with the SimpleTexting platform, I'm able to get such better results, and much quicker. The platform is super easy to use, and the shortcode they use is very memorable for customers. I'm extremely pleased with the product, and their service is excellent as well. One guy in particular I deal with is Drew Wilkinson, and he is outstanding if you have a chance to deal with him. Overall, I can't recommend SimpleTexting enough. Just a wonderful and extremely powerful marking platform. **What do you dislike about SimpleTexting?** Paying for overrages because I always end up using the platform way more than I thought i would, every week. **Recommendations to others considering SimpleTexting:** Definitely use this product. So powerful. **What problems is SimpleTexting solving and how is that benefiting you?** Reaching customers in a way that is elective, powerful, trackable, and instant. ### 20. Great software - Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2020 **What do you like best about SimpleTexting?** The thing I love best about the platform is how simple it is to send multiple texts at one time to several leads. Importing contacts is simple and you can even use templates to create a simple workflow **What do you dislike about SimpleTexting?** The limited characters allowed for a SMS is frustrating because I typically need to use a MMS text which is 3x the credits as an SMS **What problems is SimpleTexting solving and how is that benefiting you?** Able to reach out to leads quickly with a lot of information. We are getting benefits of the platform by have leads get our text before we ever make a phone call ### 21. Definitely works well for our office. **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about SimpleTexting?** It's in the name "Simple". Patients seem to respond well to our texting. **What do you dislike about SimpleTexting?** I really have no issues or dislikes so far with Simple Texting. **What problems is SimpleTexting solving and how is that benefiting you?** Patients don't answer the phone when you call, yet they respond well to the texting. ### 22. Very Pleased! **Rating:** 5.0/5.0 stars **Reviewed by:** Phil T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2020 **What do you like best about SimpleTexting?** SimpleTexting has made communication to our parish even easier! In the middle of the COVID-19 pandemic, we've been able to reach our parishioners even faster and with important information. We've been extremely pleased with SimpleTexting! **What do you dislike about SimpleTexting?** We have only been using the platform for a few weeks and we haven't had any issues yet! **What problems is SimpleTexting solving and how is that benefiting you?** N/A ### 23. Its a very easy to use platform and get the marketing job done **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2020 **What do you like best about SimpleTexting?** That it is a easy platform, one can learn everything fairly quickly and the tutorial videos is a huge help. **What do you dislike about SimpleTexting?** I do not find any problems, for the purpose I currently use it for. **Recommendations to others considering SimpleTexting:** The platform is easy to use and the tutorial videos will certainly help you to get familiar with the service in no time. **What problems is SimpleTexting solving and how is that benefiting you?** Getting more clients and leads to contact me with the text campaign and also the auto respond text for follow up which I do not have to do myself. ### 24. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about SimpleTexting?** Ease of individuals joining...all people have to do is type a keyword and on the list they go! **What do you dislike about SimpleTexting?** Haven’t figured out how to assign individuals names to their numbers...they simply just join as a phone number... **Recommendations to others considering SimpleTexting:** very easy service...totally worth the monthly cost! **What problems is SimpleTexting solving and how is that benefiting you?** Communication...especially in these Social Distancing times...this service makes it super easy to get a message out to everyone! ### 25. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about SimpleTexting?** Campaign creations and proactive solutions **What do you dislike about SimpleTexting?** Reporting, it could be better if we can find more results **What problems is SimpleTexting solving and how is that benefiting you?** Mass comunication to my database ### 26. SimpleTexting: Text messages reach customers wherever they are **Rating:** 4.5/5.0 stars **Reviewed by:** Paul G. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2019 **What do you like best about SimpleTexting?** I love that you can stay in touch with my clients with just a text. My clients love the birthday app. I can send special coupons to my clients and give them a portion of the melted wax on their birthday. I also love the text 2 win app. It's a great way to keep my clients engaged. **What do you dislike about SimpleTexting?** When you try to send a message to users, the system limits you to a single outgoing message that you can personally send to someone. This is a major drawback, because when a user has a question or needs help, we cannot assist them through the text messaging system. **Recommendations to others considering SimpleTexting:** It is an excellent text marketing tool that is easy to use. I particularly like the simplicity of the user interface. **What problems is SimpleTexting solving and how is that benefiting you?** It is therefore easy for all our clients to easily deploy their applications to thousands of users. Our clients appreciate how easily it works and the speed and consistency of the texts. ### 27. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about SimpleTexting?** The easy to use system and customer service is friendly and easy to get ahold of. **What do you dislike about SimpleTexting?** Contacts are not alphabetized, making organization a bit harder. **Recommendations to others considering SimpleTexting:** Great for our customer base who prefers texting instead of phone calls. Very simple to use and customer service was very helpful and friendly when needed. Thank you for helping us let our customers know we are open again after Covid 19 lockdown. **What problems is SimpleTexting solving and how is that benefiting you?** Letting our customers know we are open again after Covid19. People prefer texts now overo voicemails. ### 28. Awesome System!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about SimpleTexting?** So easy to use and great customer service **What do you dislike about SimpleTexting?** Wish there was a better inbox system that was easier to see the responses we receive **What problems is SimpleTexting solving and how is that benefiting you?** We are able to reach out to customers quickly and solve problems before they arise. We love this because every time we encounter a new communication issue, we feel like SimpleTexting can solve it! ### 29. Perfect for small companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about SimpleTexting?** It is super simple to use. A great way for us to be able to communicate with our employees since not everyone has a work email address. **What do you dislike about SimpleTexting?** I really can't think of anything I "dislike". It is super simple and super user friendly. Also, the two times I have used customer service I really got great service. **What problems is SimpleTexting solving and how is that benefiting you?** Communicating with employees. Now, we can always push out important and emergency messages to our folks. ### 30. Great product and service. **Rating:** 5.0/5.0 stars **Reviewed by:** Taurean C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2020 **What do you like best about SimpleTexting?** The user interface is very user friendly. **What do you dislike about SimpleTexting?** Having to duplicate a campaign instead of being able to do multiple sends. **What problems is SimpleTexting solving and how is that benefiting you?** Easier more efficient way to touch base with potential customers. ### 31. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2020 **What do you like best about SimpleTexting?** Simple to set up and use, customer service is fast and friendly, very easy to set up auto responders and campaigns **What do you dislike about SimpleTexting?** I would like more automated processes and a way to send out unique offers/coupons that are beneficial to my business **What problems is SimpleTexting solving and how is that benefiting you?** Making contact with our customers ### 32. Grow your business with SimpleTexting **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2020 **What do you like best about SimpleTexting?** Very easy platform. Making text campaigns are very easy and quick. **What do you dislike about SimpleTexting?** The only thing that I didn’t like was the compliance notification requirement. **What problems is SimpleTexting solving and how is that benefiting you?** Great way to communicate and give friendly reminders to my customers. ### 33. Great program for communication with large groups! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about SimpleTexting?** Ease of reaching all or parts of your team **What do you dislike about SimpleTexting?** Can't create "group messages" - must send as a Campaign or individual message **What problems is SimpleTexting solving and how is that benefiting you?** Communication with everyone ### 34. Simple Texting is a Lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2020 **What do you like best about SimpleTexting?** Simple Texting has allowed me to communicate important information to my groups and to have a little fun with some of the apps creating incentives and contests. It keeps me connected on a daily basis and it's continuing to strengthen my community of users. **What do you dislike about SimpleTexting?** I wanted to have my subscribers submit fun photos, but I can only get photos from ipones not androids. **What problems is SimpleTexting solving and how is that benefiting you?** Problems I've solved with SimpleTexting are: allowed me to get correct contact information from subscribers and it has allowed our company to stay connected to subscribers. ### 35. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about SimpleTexting?** The product is very easy to use and sends messages very fast. Customer service has been outstanding and they are very responsive to suggestions on enhancements. Support has been great and they quickly get back to us. It also has an API which we quickly connected to to add/update/remove employees information. **What do you dislike about SimpleTexting?** I have not found anything that I don't like about the service. **Recommendations to others considering SimpleTexting:** You will absolutely love it. **What problems is SimpleTexting solving and how is that benefiting you?** To quickly communicate with 2500 employees within minutes. During the COVID19 pandemic it has allowed us to communicate with all staff quickly. ### 36. Great service at a great price! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about SimpleTexting?** I love the simple texting service. They offer a simple price structure that’s easy to understand and very affordable. They also have great customer service. When I had trouble setting up our account I reached out via email and got a response in minutes! So happy with our choice. **What do you dislike about SimpleTexting?** Nothing comes to mind, so far it’s been wonderful. **What problems is SimpleTexting solving and how is that benefiting you?** SimpleTexting is helping us reach our clients at scale by offering automated interactions to get them the information the need quickly and easily. ### 37. After a long search, I'm glad we found Simple Texting! **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo L. | Director, TryTank Experimental Laboratory, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2020 **What do you like best about SimpleTexting?** It would be easy to say that the best thing about Simple Texting is its incredibly easy to use interface. Or their easy to follow videos on how to do more with Simple Texting. Or even the app for the phone. But really, the best thing is their customer service. No matter who picks up the ball on their end, they have an answer. **What do you dislike about SimpleTexting?** Nothing yet. It really is as simple as it looks with their tech solution. **Recommendations to others considering SimpleTexting:** Try it. It is as easy as it looks! **What problems is SimpleTexting solving and how is that benefiting you?** We wanted to connect congregation members with their congregation leadership. It works. ### 38. SimpleTexting review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2020 **What do you like best about SimpleTexting?** It's much easier and "simpler" to get in touch with our vendors through the platform than other means. **What do you dislike about SimpleTexting?** The messages come from our short code, not our company name, so it doesn't readily identify us - we have to text that in the message. **Recommendations to others considering SimpleTexting:** The platform is effective and easy to use. **What problems is SimpleTexting solving and how is that benefiting you?** It allows us to get updates from our vendors and/or get them to accept orders. We can also get messages out quickly to multiple vendors versus making phone calls to each one. Our vendors like it because they can easily message us back. ### 39. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Tommy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2019 **What do you like best about SimpleTexting?** I like how easy and intuitive it is to use the website. There wasn't a big learning curve to get started. **What do you dislike about SimpleTexting?** There are no downsides at the moment. I wish shortcodes don't go away. **Recommendations to others considering SimpleTexting:** SimpleTexting is easy-to-use, and effective for SMS marketing. **What problems is SimpleTexting solving and how is that benefiting you?** I'm bringing first-time customers back into my store. Unlike Instagram, I can be sure that all of my followers will see my message. ### 40. SimpleText... Simple it's in the name **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about SimpleTexting?** I like that it is easy to use and manage. Don't have to spend lots of time learning a whole new platform or software. I just leave it open on my desktop on its won tab and away we go. So easy... **What do you dislike about SimpleTexting?** I have not found anything to dislike yet **Recommendations to others considering SimpleTexting:** Just jump on in... easy to set up and use **What problems is SimpleTexting solving and how is that benefiting you?** I solve the problem of staying in contact with my customers via fast and simple text instead of having to write an email ### 41. Best Texting Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Ebonie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about SimpleTexting?** The customer service is reliable and dependable. You feel as if they are your friends. **What do you dislike about SimpleTexting?** That they aren’t available 24/7. But that’s ok, they need to sleep **What problems is SimpleTexting solving and how is that benefiting you?** Drip texting. Less than a 3 min setup for each customer ### 42. Great way to communicate with tenants! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2020 **What do you like best about SimpleTexting?** The system is very streamline, economical and a great way to communicate with the tenants **What do you dislike about SimpleTexting?** Everything is streamline with no dislike **What problems is SimpleTexting solving and how is that benefiting you?** I do not have to put notices on the tenants doors and everyone has opted in. Great way for communication. ### 43. An incredibly effective tool to reach customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2020 **What do you like best about SimpleTexting?** SimpleTexting makes it incredibly easy to import customers from our POS rewards system and reach out to them directly for promos and store updates. **What do you dislike about SimpleTexting?** I wish the pricing wasn’t so steep at the upper tiers. **What problems is SimpleTexting solving and how is that benefiting you?** I have used SimpleTexting to more effectively engage with our customer base, especially during this difficult time of COVID-19. ### 44. Great and Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2020 **What do you like best about SimpleTexting?** We needed a way to remind our clients about their upcoming appointments. This has really been a dream and it's a breeze to use. **What do you dislike about SimpleTexting?** The only thing we could say is a downside is that our email notifications don't tell us who the message is coming from even after we have added them to the program. **What problems is SimpleTexting solving and how is that benefiting you?** It has helped us reduce the amount of missed appointments from our clients. We have been able to confirm the appointments as well as make necessary changes. ### 45. An Easy To Use Text Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2019 **What do you like best about SimpleTexting?** Simpletexting is a great platform. The setting of the website is simple and anyone can use it as it is really not complicated. The customer service are really great, really helpful and friendly. The data collection is also very easy. **What do you dislike about SimpleTexting?** There aren’t much to dislike about this app. It works pretty well but the apps do get glitchy at times. And it would be really great if we had an option to see the balance and payment informations. Also the character limit is a bit low, could have been high. **Recommendations to others considering SimpleTexting:** If you’re looking for an easy way to reach out your customers, this one is an option for you. It is a simple and easy to use platform. **What problems is SimpleTexting solving and how is that benefiting you?** We use it for marketing purpose as it is easier to reach people through text messages and also it is a good tool to keep in touch with our customers ### 46. Great texting service **Rating:** 5.0/5.0 stars **Reviewed by:** Hani S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2019 **What do you like best about SimpleTexting?** This is the second service we've used for texting in the past two years and it works perfect, easy to use, new staff can quickly get acquainted with it, organized interface, secure data storage for our organization's contacts. **What do you dislike about SimpleTexting?** There really isn't much we dislike, it can always be cheaper especially for non-profit 501C3 organizations like ourselves. **Recommendations to others considering SimpleTexting:** Go for it! We switched to it a few months ago and are very satisfied, we're not considering swtiching to any other service in the forseeable future. If you wish to save money and get your orgs message accross, this service is for you. **What problems is SimpleTexting solving and how is that benefiting you?** Easily apply credits to whatever texting campaign we're doing, very simple and user friendly that I didn't need any tutorials to figure it all out the first time. Texts are sent cleanly and quickly without any issues unlike other services we've used. ### 47. Great SMS Broadcast Software on a Good Price Point **Rating:** 4.5/5.0 stars **Reviewed by:** Joe H. | Senior Consultant, Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about SimpleTexting?** We have been using SimpleTexting for almost a year now and I appreciate the ease of use of the software. To get through the basic task of setting up an SMS campaign, sending it, and tracking responses, it does the job without making it difficult. **What do you dislike about SimpleTexting?** There have been a couple situations where the software was buggy, a screen wouldn't load or list counts were off. We were able to get quick help from support to resolve our issues. **Recommendations to others considering SimpleTexting:** Be conservative on the number of text messages you expect to send per month and plan to send more than expected. **What problems is SimpleTexting solving and how is that benefiting you?** We were able to use SimpleTexting's API to integrate text messages into our onboarding process for one of our process. Using the API allowed us to save time and send a text message to our members right away. ### 48. SimpleTexting is a Great Text Marketing Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Jamison B. | Coaching Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2019 **What do you like best about SimpleTexting?** It allows you to create both standard campaigns and drip campaigns. It also is somewhat easy to use and the opt-in form creator is easy to use and embed. **What do you dislike about SimpleTexting?** The UI is not the best looking thing and is not as intuitive as I would hope but it works. **Recommendations to others considering SimpleTexting:** I compared several text marketing options and SimpleTexting makes drip campaigns the easiest to create and manage. **What problems is SimpleTexting solving and how is that benefiting you?** I am able to send drip campaigns to subscribing users and then monthly campaigns via text messaging. This has increased our engagement significantly over email campaigns. ### 49. Awesome Communication Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2020 **What do you like best about SimpleTexting?** Ability to include all employees with one click **What do you dislike about SimpleTexting?** If lengthy message, having to re-enter message due to change from SMS to MMS **Recommendations to others considering SimpleTexting:** Great communication tool **What problems is SimpleTexting solving and how is that benefiting you?** Fast delivery of mass communication with all employees; field employees feel connected and informed ### 50. Efficient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2020 **What do you like best about SimpleTexting?** The fact that it tells you how many of the designees were actually reached is a plus. I love that it allows the ability to add a clients date of birth. A simple text on someone's birthday has an everlasting effect. **What do you dislike about SimpleTexting?** At this point its to premature to say i dont like anything it particular. **What problems is SimpleTexting solving and how is that benefiting you?** Prior to simple text i relied on the software i used for mass communication. However software had periods of contract negotiation with phone carriers and made it difficult to communicate with some clients. ## SimpleTexting Discussions - [Skins - Light / Dark / Background](https://www.g2.com/discussions/33381-skins-light-dark-background) - 1 comment, 2 upvotes - [What is SMS?](https://www.g2.com/discussions/what-is-sms) - 1 comment, 2 upvotes - [How do I automate](https://www.g2.com/discussions/how-do-i-automate) - 1 comment, 1 upvote - [We would like a simple to use "secure portal site".](https://www.g2.com/discussions/we-would-like-a-simple-to-use-secure-portal-site) - 1 comment, 1 upvote - [Is there a way to group different messages under the same campaign?](https://www.g2.com/discussions/is-there-a-way-to-group-different-messages-under-the-same-campaign) - 1 comment, 1 upvote - [View SimpleTexting pricing details and edition comparison](https://www.g2.com/products/simpletexting/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+03%3A03%3A44+-0500&secure%5Bsession_id%5D=fe512759-a686-47bc-a946-59579af1f79a&secure%5Btoken%5D=13b89b2c7e496f51ff2e943563525eb11f9f57ad8976f4b5c2d41b5203433968&format=llm_user) ## SimpleTexting Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## SimpleTexting Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Messaging Channels** - SMS Messaging - Two way messaging **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Integrated App - SMS ## Top SimpleTexting Alternatives - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (815 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,330 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,440 reviews)