SimpleTexting Reviews & Product Details

The customer service is remarkable! They are friendly, helpful, you don't sit on hold for very long and knowledgeable. Review collected by and hosted on G2.com.

There are several things which I noticed could improve as I am a newcomer to this site and some things jump out at me. It's not correct to say "Dislike" but more like needs improvement.

1. I am stuck inputting my contacts one at a time. My CSV list just wouldn't work so as I am inputting one contact at a time, I realize the ADD CONTACT blue button has a drop down menu to "MANUALLY ADD CONTACT". This is tedious as all hell and should have it's now separate button to make inputting thousands of names/text numbers quicker.

2. On the iPhone app, the font is too small. I can read font on other apps but there is no way to increase the font on Simple Texting's iPhone app. You can increase the size of the iPhone app but definitely no way to increase Simple Texting's own font. That makes it frustrating having to dig for glasses when the issue could be improved if the font was double the size.

3. When you have a contact list, it would be a nice feature to be able to have a default list as I am using only 1 list but when inputting a new name/text number, I have to click on the drop down menut for Connect to list. There is a Select All which is kind of a default in a way but being able to set an automatic default would be nice, something you can turn on and turn off.

Tim Review collected by and hosted on G2.com.

Lists and keywords make it easy to send campaigns to the right contacts, and the inbox design makes real conversations natural and fast. And don't forget the away message for when you're not going to be able to respond quickly! I haven't messed with the API yet, but I'm confident that will really make integration with our website even better than the already-easy web forms. Review collected by and hosted on G2.com.

1. I'm not sure "segments" are more useful than lists. I may need to do a bit more learning there.

2. It was a little difficult to change the html on a web form to grab parameters from a page url. I should learn to use an API i guess. Review collected by and hosted on G2.com.

We like how quick and easy it is to text parents of our students from the inbox. Review collected by and hosted on G2.com.

Creating lists is tedious. It would be nice not to have to go through a series of 5 clicks to add an individual to a list. Review collected by and hosted on G2.com.

It is in the name. It is simple and easy to work with. SimpleTexting has very rigorous rules and regulations so you know your subscribers are safe and can trust their personal data with SimpleTexting Review collected by and hosted on G2.com.

I would love to see more automation/campaign features as we do with email (eg. drip campaigns) or more in-depth data to collect from our subscribers. sharing data between platforms is a must for us. Review collected by and hosted on G2.com.

The best thing about SimpleTexting is the customer support that we recieve. With other providers we have used in the past, we are often left waiting for support/help for days. SimpleTexting has great chat support that allows us to keep our marketing campaigns running smoothly. Thanks to the whole support team, especially Rob! Review collected by and hosted on G2.com.

How often our toll-free number gets blocked. Sometimes, people unsubscribe from our lists when they have already purchased our product and do not need another one. In most cases, this is a good thing because we have helped them make a purchase, but this is seen as a bad thing and we are often blocked for it. Review collected by and hosted on G2.com.

The website is very user-friendly and good-looking. What's more, it provides many functions like web sign-up forms, subscriber management and analytics. It benefits our company a lot. And the customer support team responds quickly and professionally. Review collected by and hosted on G2.com.

It would be better if it could automatically connect with Dropbox or AWS to save all the messages we send and receive. Also, we are looking forward to more kinds of analytic reports. Review collected by and hosted on G2.com.

The platform is really simple to use and we've been able to build a comprehensive SMS marketing list. There are a lot of capabilities, from surveys to polls to individual texting that has enhanced our customer experience. Review collected by and hosted on G2.com.

There used to be more capabilities, like a more personalized SMS marketing experience, but with the new laws impacting this space, things have changed a bit. So i wish there were more ways to engage. Review collected by and hosted on G2.com.

It's a way we can reach our employees quick and all at one time! Review collected by and hosted on G2.com.

Probably not being able to add team members and keywords without having to contact ST. Review collected by and hosted on G2.com.

SimpleTexting is extremely easy to use. I have used several other texting services and we have been extremely happy with SimpleTexting. We can customize our messaging in every way we could need to. Really helpful Customer Service as well. Review collected by and hosted on G2.com.

I really can't think of much, I have not explored everything the platform can do yet, but maybe automated workflows would be nice if that is not already available. Review collected by and hosted on G2.com.

It was easy to set up and get started and it didn't have features I didn't need or want. We didn't want to overpay for features we weren't going to use and the competitors software seemed a better fit for IT people than marketing. Review collected by and hosted on G2.com.

All the compliance stuff, but all the companies have it. Verifying our account was fairly easy and quick and the team did respond quickly when I had questions about satisfying the compliance portion. Review collected by and hosted on G2.com.