Top 10 Shopify Inbox Alternatives & Competitors

(16)4.4 out of 5

Research alternative solutions to Shopify Inbox on G2, with real user reviews on competing tools. Live Chat Software is a widely used technology, and many people are seeking easy to use, user friendly software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Shopify Inbox include chat and features. The best overall Shopify Inbox alternative is Gorgias. Other similar apps like Shopify Inbox are Zendesk for Customer Service - AC, Tidio, Podium, and Freshdesk. Shopify Inbox alternatives can be found in Live Chat Software but may also be in Help Desk Software or Conversational Commerce Platforms.

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Best Paid & Free Alternatives to Shopify Inbox

Gorgias
Zendesk for Customer Service - AC
Tidio
Podium
Freshdesk
3CX
HubSpot Service Hub
Help Scout

Top 10 Alternatives to Shopify Inbox Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Shopify Inbox stacks up to the competition, check reviews from current & previous users in industries like Accounting, Computer Networking, and Import and Export, and find the best product for your business.

Gorgias

By Gorgias

4.6/5

(539)

Product Description

Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

Reviewers say compared to Shopify Inbox, Gorgias is:

Slower to reach roi

Better at meeting requirements

More usable

Categories in common with Shopify Inbox:

Live Chat

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,667)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Shopify Inbox, Zendesk for Customer Service - AC is:

Slower to reach roi

Categories in common with Shopify Inbox:

By Tidio

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to Shopify Inbox, Tidio is:

Slower to reach roi

Better at meeting requirements

More usable

Categories in common with Shopify Inbox:

Live Chat

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