# Top 10 Shopify Inbox Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 18 If you are considering Shopify Inbox, you may also want to investigate similar alternatives or competitors to find the best solution. Live Chat Software is a widely used technology, and many people are seeking top rated, popular software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Shopify Inbox include features and communication. The best overall Shopify Inbox alternative is Gorgias. Other similar apps like Shopify Inbox are Zendesk for Customer Service, Tidio, Podium, and Freshdesk. Shopify Inbox alternatives can be found in [Live Chat Software](https://www.g2.com/categories/live-chat) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms). ## Best Paid & Free Alternatives to Shopify Inbox - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) ## Top 10 Alternatives to Shopify Inbox Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Shopify Inbox stacks up to the competition, check reviews from current & previous users in industries like Accounting, Computer Networking, and Health, Wellness and Fitness, and find the best product for your business. ### 1. [Gorgias](https://www.g2.com/products/gorgias/reviews) By Gorgias **Average Rating:** 4.6/5 **Total Reviews:** 563 Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY. Reviewers say compared to Shopify Inbox, Gorgias is: - Slower to reach roi - Better at meeting requirements - Easier to do business with Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs Gorgias](https://www.g2.com/compare/gorgias-vs-shopify-inbox) **Compare Gorgias with other alternatives:** - [Gorgias vs Zendesk for Customer Service](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service) - [Gorgias vs Tidio](https://www.g2.com/compare/gorgias-vs-tidio) - [Gorgias vs Podium](https://www.g2.com/compare/gorgias-vs-podium) - [Gorgias vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-gorgias) - [Gorgias vs HubSpot Service Hub](https://www.g2.com/compare/gorgias-vs-hubspot-service-hub) - [Gorgias vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-gorgias) - [Gorgias vs 3CX](https://www.g2.com/compare/3cx-vs-gorgias) - [Gorgias vs Help Scout](https://www.g2.com/compare/gorgias-vs-help-scout) - [Gorgias vs LiveChat](https://www.g2.com/compare/gorgias-vs-livechat) ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 6,994 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to Shopify Inbox, Zendesk for Customer Service is: - Slower to reach roi Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs Zendesk for Customer Service](https://www.g2.com/compare/shopify-inbox-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Gorgias](https://www.g2.com/compare/gorgias-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Tidio](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Podium](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs 3CX](https://www.g2.com/compare/3cx-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Help Scout](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs LiveChat](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service) ### 3. [Tidio](https://www.g2.com/products/tidio/reviews) By Tidio **Average Rating:** 4.6/5 **Total Reviews:** 1,907 Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. Reviewers say compared to Shopify Inbox, Tidio is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs Tidio](https://www.g2.com/compare/shopify-inbox-vs-tidio) **Compare Tidio with other alternatives:** - [Tidio vs Gorgias](https://www.g2.com/compare/gorgias-vs-tidio) - [Tidio vs Zendesk for Customer Service](https://www.g2.com/compare/tidio-vs-zendesk-for-customer-service) - [Tidio vs Podium](https://www.g2.com/compare/podium-vs-tidio) - [Tidio vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-tidio) - [Tidio vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [Tidio vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) - [Tidio vs 3CX](https://www.g2.com/compare/3cx-vs-tidio) - [Tidio vs Help Scout](https://www.g2.com/compare/help-scout-vs-tidio) - [Tidio vs LiveChat](https://www.g2.com/compare/livechat-vs-tidio) ### 4. [Podium](https://www.g2.com/products/podium/reviews) By Podium **Average Rating:** 4.5/5 **Total Reviews:** 2,107 Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more. Reviewers say compared to Shopify Inbox, Podium is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs Podium](https://www.g2.com/compare/podium-vs-shopify-inbox) **Compare Podium with other alternatives:** - [Podium vs Gorgias](https://www.g2.com/compare/gorgias-vs-podium) - [Podium vs Zendesk for Customer Service](https://www.g2.com/compare/podium-vs-zendesk-for-customer-service) - [Podium vs Tidio](https://www.g2.com/compare/podium-vs-tidio) - [Podium vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-podium) - [Podium vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-podium) - [Podium vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-podium) - [Podium vs 3CX](https://www.g2.com/compare/3cx-vs-podium) - [Podium vs Help Scout](https://www.g2.com/compare/help-scout-vs-podium) - [Podium vs LiveChat](https://www.g2.com/compare/livechat-vs-podium) ### 5. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,752 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to Shopify Inbox, Freshdesk is: - Slower to reach roi Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-shopify-inbox) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Gorgias](https://www.g2.com/compare/freshdesk-vs-gorgias) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Tidio](https://www.g2.com/compare/freshdesk-vs-tidio) - [Freshdesk vs Podium](https://www.g2.com/compare/freshdesk-vs-podium) - [Freshdesk vs HubSpot Service Hub](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [Freshdesk vs Genesys Cloud CX](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Freshdesk vs 3CX](https://www.g2.com/compare/3cx-vs-freshdesk) - [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Freshdesk vs LiveChat](https://www.g2.com/compare/freshdesk-vs-livechat) ### 6. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 2,916 Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. Reviewers say compared to Shopify Inbox, HubSpot Service Hub is: - Slower to reach roi Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-shopify-inbox) **Compare HubSpot Service Hub with other alternatives:** - [HubSpot Service Hub vs Gorgias](https://www.g2.com/compare/gorgias-vs-hubspot-service-hub) - [HubSpot Service Hub vs Zendesk for Customer Service](https://www.g2.com/compare/hubspot-service-hub-vs-zendesk-for-customer-service) - [HubSpot Service Hub vs Tidio](https://www.g2.com/compare/hubspot-service-hub-vs-tidio) - [HubSpot Service Hub vs Podium](https://www.g2.com/compare/hubspot-service-hub-vs-podium) - [HubSpot Service Hub vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-hubspot-service-hub) - [HubSpot Service Hub vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-hubspot-service-hub) - [HubSpot Service Hub vs 3CX](https://www.g2.com/compare/3cx-vs-hubspot-service-hub) - [HubSpot Service Hub vs Help Scout](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [HubSpot Service Hub vs LiveChat](https://www.g2.com/compare/hubspot-service-hub-vs-livechat) ### 7. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Shopify Inbox, Genesys Cloud CX is: - Slower to reach roi Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-shopify-inbox) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Gorgias](https://www.g2.com/compare/genesys-cloud-cx-vs-gorgias) - [Genesys Cloud CX vs Zendesk for Customer Service](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-for-customer-service) - [Genesys Cloud CX vs Tidio](https://www.g2.com/compare/genesys-cloud-cx-vs-tidio) - [Genesys Cloud CX vs Podium](https://www.g2.com/compare/genesys-cloud-cx-vs-podium) - [Genesys Cloud CX vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs HubSpot Service Hub](https://www.g2.com/compare/genesys-cloud-cx-vs-hubspot-service-hub) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Help Scout](https://www.g2.com/compare/genesys-cloud-cx-vs-help-scout) - [Genesys Cloud CX vs LiveChat](https://www.g2.com/compare/genesys-cloud-cx-vs-livechat) ### 8. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Shopify Inbox, 3CX is: - Slower to reach roi - Better at meeting requirements Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs 3CX](https://www.g2.com/compare/3cx-vs-shopify-inbox) **Compare 3CX with other alternatives:** - [3CX vs Gorgias](https://www.g2.com/compare/3cx-vs-gorgias) - [3CX vs Zendesk for Customer Service](https://www.g2.com/compare/3cx-vs-zendesk-for-customer-service) - [3CX vs Tidio](https://www.g2.com/compare/3cx-vs-tidio) - [3CX vs Podium](https://www.g2.com/compare/3cx-vs-podium) - [3CX vs Freshdesk](https://www.g2.com/compare/3cx-vs-freshdesk) - [3CX vs HubSpot Service Hub](https://www.g2.com/compare/3cx-vs-hubspot-service-hub) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Help Scout](https://www.g2.com/compare/3cx-vs-help-scout) - [3CX vs LiveChat](https://www.g2.com/compare/3cx-vs-livechat) ### 9. [Help Scout](https://www.g2.com/products/help-scout/reviews) By Help Scout **Average Rating:** 4.4/5 **Total Reviews:** 428 Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place. Reviewers say compared to Shopify Inbox, Help Scout is: - Slower to reach roi - More usable Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs Help Scout](https://www.g2.com/compare/help-scout-vs-shopify-inbox) **Compare Help Scout with other alternatives:** - [Help Scout vs Gorgias](https://www.g2.com/compare/gorgias-vs-help-scout) - [Help Scout vs Zendesk for Customer Service](https://www.g2.com/compare/help-scout-vs-zendesk-for-customer-service) - [Help Scout vs Tidio](https://www.g2.com/compare/help-scout-vs-tidio) - [Help Scout vs Podium](https://www.g2.com/compare/help-scout-vs-podium) - [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Help Scout vs HubSpot Service Hub](https://www.g2.com/compare/help-scout-vs-hubspot-service-hub) - [Help Scout vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-help-scout) - [Help Scout vs 3CX](https://www.g2.com/compare/3cx-vs-help-scout) - [Help Scout vs LiveChat](https://www.g2.com/compare/help-scout-vs-livechat) ### 10. [LiveChat](https://www.g2.com/products/livechat/reviews) By Text **Average Rating:** 4.5/5 **Total Reviews:** 810 Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system. Reviewers say compared to Shopify Inbox, LiveChat is: - Slower to reach roi - Better at meeting requirements - More usable Categories in common with Shopify Inbox: [Live Chat](https://www.g2.com/categories/live-chat) **Compare:** [Shopify Inbox vs LiveChat](https://www.g2.com/compare/livechat-vs-shopify-inbox) **Compare LiveChat with other alternatives:** - [LiveChat vs Gorgias](https://www.g2.com/compare/gorgias-vs-livechat) - [LiveChat vs Zendesk for Customer Service](https://www.g2.com/compare/livechat-vs-zendesk-for-customer-service) - [LiveChat vs Tidio](https://www.g2.com/compare/livechat-vs-tidio) - [LiveChat vs Podium](https://www.g2.com/compare/livechat-vs-podium) - [LiveChat vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-livechat) - [LiveChat vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-livechat) - [LiveChat vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-livechat) - [LiveChat vs 3CX](https://www.g2.com/compare/3cx-vs-livechat) - [LiveChat vs Help Scout](https://www.g2.com/compare/help-scout-vs-livechat) ## Explore Articles - [Best platform for account-based strategies in service sector](https://www.g2.com/discussions/best-platforms-for-account-based-strategies-in-the-service-sector) - [What platform integrates video creation with social media publishing?](https://www.g2.com/discussions/what-platform-integrates-video-creation-with-social-media-publishing) - [What are the best DataOps tools for reducing data delivery times?](https://www.g2.com/discussions/what-are-the-best-dataops-tools-for-reducing-data-delivery-times) - [customer service quality assurance software](https://www.g2.com/discussions/any-advice-for-finding-a-quality-customer-service-quality-assurance-software-help-needed) - [What is the top media and influencer targeting software for agencies?](https://www.g2.com/discussions/what-is-the-top-media-and-influencer-targeting-software-for-agencies) - [Best cloud-based DXP options for service providers](https://www.g2.com/discussions/best-cloud-based-dxp-options-for-service-providers) ## Spotlight Categories - [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Session Replay Software](https://www.g2.com/categories/session-replay)