SellerCloud Reviews & Product Details

It has a fairly simple and easy-to-use interface that allows me to do everything in a fairly quick and uncomplicated way, it also has metrics and statistics that are of great help to me when I want to make decisions that can impact the flow of income from My business, the fact that it has an inventory system is quite useful for me so as not to neglect the stock of my products, their customer service team is quite fast when answering any questions or problems that may arise during use of this application. Review collected by and hosted on G2.com.

Very little information is obtained online, so if there is a problem, no matter how minimal, you have to resort to customer service. Review collected by and hosted on G2.com.

the platform, the idea, when IT IS SETUP PROPERLY can be amazing and exceptionally helpful for whatever needs your company may need, which is why we signed up. The potential is definitely here to be a great company offering a fantastic service. Review collected by and hosted on G2.com.

It is all hype. We have been using SellerCloud for 2 years now and i have to say that this has not been a good experience. The product is good and promising (when it is setup correctly) and i feel that they have a terrible team or are incredibly short handed for the implementations. The implementation process, support teams and customer service teams are terrible. I now have a case a month old for implementing our new Lowes channel that is STILL not setup after their "technician" confirmed its completion with CommerceHUB. The headaches are continuous with almost every response to the support tickets. It seems like their team really does not understand or care to fully answer or respond to your questions. Review collected by and hosted on G2.com.

Seller cloud is a very versatile tool that allows all kinds of modifications to give an appearance or a different distribution, as needed by each user that accesses this platform, it is compatible with different API'S that is on the market, which allows a link with many of them, in a simple way with only a few clicks, which creates a work environment quite friendly with the user, versatility and compatibility is something that I love in this type of applications, since they allow me to work with greater freedom, this tool also has many features to create all kinds of inventories, bills and similar forms online, which makes it even more versatile, and without installation complications. Review collected by and hosted on G2.com.

The support is not the best for a tool like this, many times it can take a few hours to respond and that really is not something I like very much, because in my work I do not have the time available to respond to my clients, and if I have any problem with SellerCLoud, I need an answer immediately.

For new users it will be quite difficult to understand some of the features of this application, since it is very robust and can have too many functions, which can make your work a bit more difficult, when you start using it, later with some practice , you can use it in a more free way, since you know what you really need to work, and the rest simply do not use it. Review collected by and hosted on G2.com.

It works well in aggregating orders and integrating with our ERP system. Review collected by and hosted on G2.com.

Their customer service is improving progressively. Review collected by and hosted on G2.com.

It has a good interface which makes it simple to use. I also like the ease of use when it comes to orders. Review collected by and hosted on G2.com.

Its inventory manager is terrible. It is constantly making mistakes and is really disturbing my business Review collected by and hosted on G2.com.

I love how they are really trying to understand the challenges of a multi platform marketing team. Review collected by and hosted on G2.com.

There a lot of bugs in the system! It's getting there but still needs work Review collected by and hosted on G2.com.

Integration with our ERP system, automated order processing Review collected by and hosted on G2.com.

poor support, poor customer service, failure to respond to emails, calls, pleas for help Review collected by and hosted on G2.com.

Sellerlcoud is rich in features and provides a huge range of channel connectivity options. They have a great wiki (recently revamped), video training and responsive support. With so many options/features, most scenarios can be implemented. I know of no other system that connects to almost every marketplace, shopping cart and even flash sale site out there. Furthermore, their pricing makes it affordable and the best cost/benefit of any of the many systems I looked into. Rather than spending tens of thousands of $$$ on NetSuite or ChannelAdvisor, Sellercloud will do nearly everything you want and at a fraction of the price. Review collected by and hosted on G2.com.

The user interface has a long learning curve and is not intuitive at all. Navigating the menus and options takes patience and regular questions to support, which fortunately is very good. Accounting is a problem since the external integration with Quickbooks etc is based on flat file exchange. Finally, with so many features and such breadth and depth of functionality, I have come across things that don't work as expected only to find out that I'm the first person to implement them! Review collected by and hosted on G2.com.

The flexibility of the system. Chances are they have every channel you want to be on. Review collected by and hosted on G2.com.

Lack of documentation. With new channels being added, its hard to keep up, but more written guidance would be helpful. Review collected by and hosted on G2.com.

have all available marketplace and they add new once within a short time after it launches Review collected by and hosted on G2.com.

Nothing to dislike, they have you need.

Review collected by and hosted on G2.com.

The SellerCloud team has created an all inclusive suite of solutions that will take any online retailer and help them become a competitive online presence. The software itself runs efficiently and has little to no down time. The support staff is extremely knowledgeable. Review collected by and hosted on G2.com.

Learning curve can be quite daunting and support doesn't always explain what they have done to fix issues that arise. This problem is mostly attributed to the fact that there is so much that this software can do that educating people on it's capabilities is a huge undertaking. They are working on training modules that have been extremely helpful, though! Review collected by and hosted on G2.com.

It definitely is quite comprehensive in that I feel I can do most any task that comes to mind when dealing with our online marketplaces Review collected by and hosted on G2.com.

I dislike how it can be difficult to put together simple pairing of information. For example I want to cross reference X with Y and seemingly there would be a way to do that but I wouldn't be sure how to get there without giving a phone call to the user supports.

I guess to be more practical, I would love a monthly phone call from a representative where I could come with a list of questions and say hey, how can I do this or hey, can you explain to me what this does? Or hey, this is how I run my business and what I use, can you teach me a new tool I haven't used that might be helpful?

This way I can learn how to do things I'm looking to do, I can answer some of my curiosity questions that arise when I browse the system, and I could discover brand new things I had no idea I needed. Also I always love the idea of growing relationships Review collected by and hosted on G2.com.

Seller Cloud integrates with all of the marketplaces we work with. Their support system is actually pretty good compared to experiences we've had with other software. Review collected by and hosted on G2.com.

When setting up for multiple ecommerce sites you need to create shadow SKU's for each product and assign them to them to the site. This creates an extra step that seems unnecessary. Review collected by and hosted on G2.com.

Anything you can image that you would ever need or ever want in a software is available with Seller Cloud. Shipping, receiving, inventory management, multichannel, multi-store, FBA to any channel automation. Proper kit integration. Review collected by and hosted on G2.com.

With so many features it can be overwhelming, also because of this, you will most likely discover features down the line that you wish you had known about in the beginning. I would review the entire wiki help center on a bi-weekly basis for at least 2 months as you will begin to understand better how the different parts work with each other. My biggest complaint is the User interface is not very practical. Some things take way to many steps to complete, also with so many options, it takes longer to find what you are looking for. I wish there was a way to customize option menus so you do not have to always view all the options. Review collected by and hosted on G2.com.

It does what it is supposed to do. We were not looking for anything fancy, just needed to manage listings from one place and this does that well. Review collected by and hosted on G2.com.

It is not very intuitive.

I don't know if the problem is solvable but the interface took a lot of getting used to. Seems like there are redundant elements and stuff put in weird places. Review collected by and hosted on G2.com.

SellerCloud is a super robust product content management system and provides a huge plethora of integrations. Review collected by and hosted on G2.com.

The platform is extremely touchy and hard to navigate. It takes a long time to learn the platform, and developing SOPs is essential. Review collected by and hosted on G2.com.

This is hands down one of the most sophisticated programs I've ever seen! We've gone through many other like it, but all are inferior in comparison to SellerCloud. I love the Shipping/Receive/Image Bridges. The customer support is great and they are usually pretty prompt with their responses. I will be a dedicated SellerCloud user for a long time and can't wait to see how they improve from here. Review collected by and hosted on G2.com.

The Interface isn't very user friendly. Review collected by and hosted on G2.com.

Features, Options, They cover a large variety of channels, offer many plug-ins, and add-ons. Kits, Shadows, too much to list! Review collected by and hosted on G2.com.

Some loose ends. Lack of proper data mappings. Support (but there is noticeable improvement lately). reporting, Review collected by and hosted on G2.com.

Pushes everything I need to my various marketplaces. Review collected by and hosted on G2.com.

A bit cumbersome from time to time. It should be a bit easier to add things manually. Review collected by and hosted on G2.com.

You have access to many different channels out of the box. Review collected by and hosted on G2.com.

there are some limitations on publishing products using sellercloud. The returns is really cumbersome. Review collected by and hosted on G2.com.

What I really like the most is its features. It truly makes things easier for sellers. It provides convenience and round the clock support when needed Review collected by and hosted on G2.com.

It is kinda overwhelming at first but once you get used to it, you'll find it very easy to use and navigate. Review collected by and hosted on G2.com.

Inventory

Able to have multiple shops

Data feeds get sent easily and fast to other channels Review collected by and hosted on G2.com.

Answering of questions can take a while.

Not being able to remove skus you longer need if an order is attached to it. Review collected by and hosted on G2.com.

The fact that Purchasing and Inventory management is in one system with all eCommerce marketplaces integration, it simplifies multiple tasks.

The fact that I have to list an item once, and then with a click on a button list it on all marketplaces. Review collected by and hosted on G2.com.

The layout is not so fancy and looks raw to the first impression, but they say that they'll work on it. But I'm definitely Okay with it, as it's multiple advantages. Review collected by and hosted on G2.com.

The ability to combine listings from many market places and run 1 inventory and order management Review collected by and hosted on G2.com.

a lot of information required to setup listings. Needs a lot of time and can become quite annoying at some time depending on what channel Review collected by and hosted on G2.com.

The shipping part of the program. All orders from all channels come in to one shipping program. Review collected by and hosted on G2.com.

Graphic interface can use a facelift. It works, but can look better. You do get used to use it anyway. Review collected by and hosted on G2.com.