Descartes Sellercloud Reviews & Product Details

It has a good interface which makes it simple to use. I also like the ease of use when it comes to orders. Review collected by and hosted on G2.com.

Its inventory manager is terrible. It is constantly making mistakes and is really disturbing my business Review collected by and hosted on G2.com.

I love how they are really trying to understand the challenges of a multi platform marketing team. Review collected by and hosted on G2.com.

There a lot of bugs in the system! It's getting there but still needs work Review collected by and hosted on G2.com.

Integration with our ERP system, automated order processing Review collected by and hosted on G2.com.

poor support, poor customer service, failure to respond to emails, calls, pleas for help Review collected by and hosted on G2.com.

Sellerlcoud is rich in features and provides a huge range of channel connectivity options. They have a great wiki (recently revamped), video training and responsive support. With so many options/features, most scenarios can be implemented. I know of no other system that connects to almost every marketplace, shopping cart and even flash sale site out there. Furthermore, their pricing makes it affordable and the best cost/benefit of any of the many systems I looked into. Rather than spending tens of thousands of $$$ on NetSuite or ChannelAdvisor, Sellercloud will do nearly everything you want and at a fraction of the price. Review collected by and hosted on G2.com.

The user interface has a long learning curve and is not intuitive at all. Navigating the menus and options takes patience and regular questions to support, which fortunately is very good. Accounting is a problem since the external integration with Quickbooks etc is based on flat file exchange. Finally, with so many features and such breadth and depth of functionality, I have come across things that don't work as expected only to find out that I'm the first person to implement them! Review collected by and hosted on G2.com.

The flexibility of the system. Chances are they have every channel you want to be on. Review collected by and hosted on G2.com.

Lack of documentation. With new channels being added, its hard to keep up, but more written guidance would be helpful. Review collected by and hosted on G2.com.

have all available marketplace and they add new once within a short time after it launches Review collected by and hosted on G2.com.

Nothing to dislike, they have you need. Review collected by and hosted on G2.com.

The SellerCloud team has created an all inclusive suite of solutions that will take any online retailer and help them become a competitive online presence. The software itself runs efficiently and has little to no down time. The support staff is extremely knowledgeable. Review collected by and hosted on G2.com.

Learning curve can be quite daunting and support doesn't always explain what they have done to fix issues that arise. This problem is mostly attributed to the fact that there is so much that this software can do that educating people on it's capabilities is a huge undertaking. They are working on training modules that have been extremely helpful, though! Review collected by and hosted on G2.com.

It definitely is quite comprehensive in that I feel I can do most any task that comes to mind when dealing with our online marketplaces Review collected by and hosted on G2.com.

I dislike how it can be difficult to put together simple pairing of information. For example I want to cross reference X with Y and seemingly there would be a way to do that but I wouldn't be sure how to get there without giving a phone call to the user supports.

I guess to be more practical, I would love a monthly phone call from a representative where I could come with a list of questions and say hey, how can I do this or hey, can you explain to me what this does? Or hey, this is how I run my business and what I use, can you teach me a new tool I haven't used that might be helpful?

This way I can learn how to do things I'm looking to do, I can answer some of my curiosity questions that arise when I browse the system, and I could discover brand new things I had no idea I needed. Also I always love the idea of growing relationships Review collected by and hosted on G2.com.

Seller Cloud integrates with all of the marketplaces we work with. Their support system is actually pretty good compared to experiences we've had with other software. Review collected by and hosted on G2.com.

When setting up for multiple ecommerce sites you need to create shadow SKU's for each product and assign them to them to the site. This creates an extra step that seems unnecessary. Review collected by and hosted on G2.com.

Anything you can image that you would ever need or ever want in a software is available with Seller Cloud. Shipping, receiving, inventory management, multichannel, multi-store, FBA to any channel automation. Proper kit integration. Review collected by and hosted on G2.com.

With so many features it can be overwhelming, also because of this, you will most likely discover features down the line that you wish you had known about in the beginning. I would review the entire wiki help center on a bi-weekly basis for at least 2 months as you will begin to understand better how the different parts work with each other. My biggest complaint is the User interface is not very practical. Some things take way to many steps to complete, also with so many options, it takes longer to find what you are looking for. I wish there was a way to customize option menus so you do not have to always view all the options. Review collected by and hosted on G2.com.