JustCall Reviews & Product Details

JustCall is easy to use. It is a clean and intuitive experience that makes calling, texting, and managing conversations straightforward. The HubSpot integration works well and helps keep activities automatically logged, saving time on admin work. Performance has been reliable, with good call quality and minimal issues. The onboarding process was smooth, and support has been responsive whenever I've needed assistance. I also like the AI-powered features, such as call summaries and insights, which help me stay organized and focus more on conversations with prospects. Overall, it's a practical platform that fits well into my daily workflow. Review collected by and hosted on G2.com.

I've only been using JustCall for a little over a month, so I haven't encountered any major issues so far. The platform has performed well, the features have worked as expected, and the overall experience has been positive. If I had to point to an area for improvement, it would simply be continuing to expand AI capabilities and reporting features as the product evolves. At this stage, though, I don't have any significant complaints or drawbacks to highlight based on my experience. Review collected by and hosted on G2.com.

I like that JustCall allows our global sales representatives and customer service team to work asynchronously within a single digital ecosystem. The one-time dashboard is incredibly useful as it consolidates all the information we need, making it easy to understand performance over calls. The AI-generated transcripts are fantastic for streamlining processes and understanding client objections or customer satisfaction levels. JustCall's support team is awesome, they go above and beyond to help solve any issues. The initial setup was pretty easy, which was a big plus. Review collected by and hosted on G2.com.

I think the pricing approach for JustCall could be improved. It's not necessarily about having a better price, but maybe streamlining it better across different stages of the companies that are working with them. Review collected by and hosted on G2.com.

I started with the most basic subscription and clearly stated that I did not want anything more than that. Few months later, they upgraded my plan to a higher tier subscription simply because they "discontinued" my basic plan. No consent on my end. I started paying twice simply because they got greedy. Moved to another service and had 0 regrets since then. Review collected by and hosted on G2.com.

Don't be greedy. Small business who don't need your higher tier plans also deserve access to the tool. In fact, they need support more than the larger companies who don't care about an extra $50 per month. Review collected by and hosted on G2.com.

I like their customer support, which has always been helpful. Whether it's sending documentation or going through my account to solve issues, they test things for me, which is great. I also appreciate JustCall's UI and its flexibility in integrating with various software. The API feature and integration allow my CRM management to be really easy. Their customer support is also really good. The initial setup of JustCall was pretty easy with assistance from customer support, and the tutorial is very easy to understand as well. Review collected by and hosted on G2.com.

Maybe if they could be better integrated with Ontraport to be very specific. If they could just have native messaging in Ontraport instead of going through a dialer or a webhook. I want it to be inside Ontraport's inbox. Review collected by and hosted on G2.com.

I think the best thing about JustCall is its integration with HubSpot, allowing me to make calls directly within the HubSpot platform and have them automatically recorded in the HubSpot CRM contact records. I also like that I can use the app on my phone to make calls, so I don't need a second phone just for work. Using the app is by far the best way to receive incoming calls because I don't have to be sitting at my desk, making it really convenient. Review collected by and hosted on G2.com.

The SMS process is a little bit clunky. If I'm starting an SMS and it doesn't keep a draft of who I was texting, it's quite frustrating. If I click out of the part of the app that's integrated with HubSpot, and I get distracted and move to a different webpage, sometimes the draft SMS is lost, and I have to start again. That can be quite annoying. Also, it would be great if JustCall and HubSpot spoke to each other so that any contacts in HubSpot are automatically contacts in JustCall. This way, I could type a name into JustCall, and it would look up that contact in HubSpot and automatically fill in the person's phone number, which would be very useful. Additionally, during setup, we faced an issue with incoming calls being routed directly to voicemail because the administrator didn't assign the phone number correctly, and it was unclear that it needed assigning to the user as the owner. This led to some lost productivity. Review collected by and hosted on G2.com.

The best part about JustCall is its seamless integration with CRMs like HubSpot and Salesforce. It automatically logs every call and text, which saves our team a lot of manual data entry. The interface is very intuitive, and setting up international local numbers for our global outreach was incredibly fast and easy Review collected by and hosted on G2.com.

Sometimes the mobile application experiences a slight delay in syncing notifications compared to the desktop version, which can be a bit distracting during busy hours. Additionally, I would like to see more advanced filtering options in the analytics dashboard to help us break down team performance metrics even further. Review collected by and hosted on G2.com.

The software itself generally worked as expected, and the interface was easy enough to navigate. The available features were sufficient for our team's needs once we got everything set up. Review collected by and hosted on G2.com.

The sales process was misleading. I specifically asked about all potential fees and was told our calls would be unlimited except for international calling. The sales rep failed to disclose that toll-free inbound calls, external call forwarding, and other common business scenarios would incur additional credit charges, despite knowing our exact setup before we signed. There was a big lack of transparency. Review collected by and hosted on G2.com.

I use JustCall primarily for texting, and it works well for us. I find it easy to keep track of conversations and assign them to the correct coworker. The platform helps me stay connected to clients easily on a platform that our whole company can use on a computer instead of our phones. I'm happy with how it integrates with Pipedrive, and the initial setup was pretty easy. I'm pretty happy with it overall. Review collected by and hosted on G2.com.

There used to be a glitch when the "&" symbol was used across our integration with pipedrive, not sure if its still happening. Review collected by and hosted on G2.com.

I LOVE the speed of the calls and that it integrates with our CRM really easily. I also LOVE the power dialer as it makes it much easier to reach more people promptly when I am prospecting. Review collected by and hosted on G2.com.

I don't have any issues or dislikes at this time. Review collected by and hosted on G2.com.

Much easier to navigate than other calling systems I've used. The support team NEVER gives up on you even when you're frustrated, the chat also never goes away so you don't lose your spot. Review collected by and hosted on G2.com.

It can be difficult to navigate at first but once you understand the different parts of the website and the sub categories, it starts to make sense. I had a hard time finding my analytics but managed to make it work. Review collected by and hosted on G2.com.