---
title: JustCall Reviews
meta_title: 'JustCall Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 2395 reviews by the users' company size, role or industry
  to find out how JustCall works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2395
  scale: '5'
date_modified: '2026-09-30'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---


# JustCall Reviews
**Vendor:** Saas Labs  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2,395  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace



## JustCall Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users commend the **ease of use** of JustCall, noting its simple setup and user-friendly interface. (853 reviews)
- Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communications and improving sales conversions significantly. (528 reviews)
- Users highly value the **comprehensive capabilities** of JustCall, enhancing customer communications and boosting sales efficiency. (453 reviews)
- Users value the **seamless call experience** of JustCall, enhancing productivity and enabling efficient call management. (415 reviews)
- Users highly value the **comprehensive calling features** of JustCall, enhancing customer communications and boosting sales efficiency. (389 reviews)
- Users appreciate the **call recording feature** of JustCall, enhancing efficiency and providing valuable insights for their teams. (365 reviews)
- Simple (365 reviews)
- Users appreciate the **easy integration** of JustCall, praising its helpfulness and user-friendly navigation for inquiries. (356 reviews)
- Reliability (348 reviews)
- Intuitive (337 reviews)

**What users dislike:**

- Users experience **call issues** with JustCall, including missed calls and delays that disrupt communication effectiveness. (466 reviews)
- Users report issues with **call visibility** , often hearing calls that don't appear on their JustCall interface. (324 reviews)
- Users experience **connection issues** with JustCall, often unable to see incoming calls despite hearing them. (271 reviews)
- Users experience **poor call quality** , with issues like call drops and missed calls affecting communication significantly. (234 reviews)
- Users often face **slow loading** issues with JustCall, experiencing significant lag during calls and app performance. (223 reviews)
- Call Limitations (215 reviews)
- Users experience issues with **call management** , including dropped calls and difficulties in transferring calls internally. (199 reviews)
- Technical Issues (186 reviews)
- Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. (177 reviews)
- Dialer Issues (173 reviews)

## JustCall Reviews
  ### 1. Efficient and Reliable Communication Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Clint T. | Chief Digital Officer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 16, 2024

**What do you like best about JustCall?**

JustCall provides a seamless integration with our CRM, making it easy to manage all our customer communications in one place. The call quality is excellent, and the automation features save us a lot of time. The user interface is intuitive, and setting up the system was a breeze. Their customer support is also responsive and helpful.

**What do you dislike about JustCall?**

While JustCall offers a lot of features, the mobile app could use some improvements in terms of stability and user experience. Occasionally, there are minor bugs that cause the app to crash or freeze, which can be frustrating. Additionally, the reporting features, while useful, could be more comprehensive to offer deeper insights into team performance and call analytics.

**What problems is JustCall solving and how is that benefiting you?**

JustCall is helping us manage all our customer interactions seamlessly, integrating with our CRM to log calls and messages automatically. This saves us a lot of time and ensures that all communications are tracked accurately. Additionally, the ability to schedule calls and messages helps us stay organized and proactive in our outreach. By streamlining our communication processes, JustCall has improved our overall efficiency and customer satisfaction.

  ### 2. Best platform for all your communication needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shraddha T. | Team Lead , Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 30, 2024

**What do you like best about JustCall?**

So the best thing would be the fact that it is an all-in-one platform which makes it easier for us to use one platform instead of separate platforms. The interface is smooth and so is the connection. They have done a really great job with integration as well. It is an absolute must have. Other things which I really loved are the real time assist feature, AI insights and the shared email inbox.

**What do you dislike about JustCall?**

I don't dislike anything per say but if they integrate a couple of more things, it would be the best. Been using it for quite a time now, no issues so far.

**What problems is JustCall solving and how is that benefiting you?**

One problem they solved for us is now we only use one platform for all our needs, which is so much better. It saves a lot of time and effort.

  ### 3. Enhancing Remote Work Efficiency for Physical Therapy Clinics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Desserie D. | Admin Assistant, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 17, 2024

**What do you like best about JustCall?**

What I like best about JustCall is its seamless integration with a wide range of CRMs and other tools. The ability to manage voice and SMS communications all within a single platform is incredibly convenient and makes my job as a remote admin assistant much easier and more efficient.

**What do you dislike about JustCall?**

What I dislike about JustCall is that the microphone sometimes can't be detected when I have the app open on both my mobile and laptop devices simultaneously. This issue can be quite inconvenient, especially when I need to switch between devices quickly. It disrupts the flow of communication and requires me to troubleshoot or restart the app to get the microphone working properly again.

**What problems is JustCall solving and how is that benefiting you?**

JustCall consolidates multiple communication channels into one platform, streamlining and simplifying communication management. Additionally, JustCall's robust remote accessibility allows me to maintain clear and reliable communication, enhancing my productivity and efficiency as a remote admin assistant.

  ### 4. Simple, Easy to Setup and Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Akshat  J. | EIR, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 06, 2024

**What do you like best about JustCall?**

We wanted a dialer that would help us call anywhere in the world without any restriction as we are receiving leads from multiple geographies - and with JustCall, we were able to achieve the same from JustCall

**What do you dislike about JustCall?**

The UI can be made more intuitive, and the visibility on pending invoice might be helpful. Currently we can only see the amount; but not the detailed invoice until we make the payment.

**What problems is JustCall solving and how is that benefiting you?**

Calling leads received across geographies - making call borderless

  ### 5. JustCall is easy to use and reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 11, 2025

**What do you like best about JustCall?**

The call quality so far has been consistent and was integrated to our CRM seamlessly.

**What do you dislike about JustCall?**

Sometime the AI tool for summarising the call is not perfect yet - trusting it will improve through time.

**What problems is JustCall solving and how is that benefiting you?**

Streamlining all client communication and integration to our CRM. It's improved our response time, team collaboration and overall customer experience.

  ### 6. Just Call is great for working from home

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jane W. | Executive Administrator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 14, 2024

**What do you like best about JustCall?**

I love the app. It is easy to use and tells you who is calling (integration with EngageBay). As a group in different locations around the world, we can all view the activity and SMS, access voicemails from anywhere and see calls that have been missed.

**What do you dislike about JustCall?**

The only real problem I have is the lag on the phone call. It can be a second or two and makes the conversation quite halting - the natural flow is not there which isn't great when you are making sales calls or trying to resolve a problem.

**What problems is JustCall solving and how is that benefiting you?**

I can be contacted anywhere that I am. I work from home 2 days per week and the calls seamlessly arrive on my phone regardless of my location. I love that I can see who is calling too. Our shared SMS inbox/outbox is helpful so that we don't have to send from our personal numbers.

**Official Response from JustCall Team:**

> Hey Jane, Thank you for your kind words! We're delighted to know that JustCall is meeting your expectations. Your satisfaction is super important to us, and we can't wait to keep supporting you.

  ### 7. Justcall GenAI Calling Agent

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kunal S. | Enterprise Sales, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 03, 2024

**What do you like best about JustCall?**

Ease of integration, ease of use, ease of implementation, best network connectivity, calls never drop. The customer support is amazing, with numerous features including the ability to have multiple numbers. I cannot describe how frequently I use Justcall.

**What do you dislike about JustCall?**

Network hops while switching call. Sometimes the app crashes.

**What problems is JustCall solving and how is that benefiting you?**

It connects me with people I don't usually connect with using other software, and how it is helping me, it makes me money when people answer my calls.

  ### 8. Convenience of Justcall

**Rating:** 4.5/5.0 stars

**Reviewed by:** John Lerry A. | Customer Service Manager, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 06, 2025

**What do you like best about JustCall?**

What I like the most is being able to view the data easily

**What do you dislike about JustCall?**

Probably the feature of transferring calls should be available on the browser widget

**What problems is JustCall solving and how is that benefiting you?**

The most common problem that Justcall has given us ease is about doing call review and reviewing it through speech analytics

  ### 9. Efficient and Reliable Call Management Solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tyler B. | Customer Support Specialist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 11, 2024

**What do you like best about JustCall?**

What I appreciate most about JustCall is its intuitive and user-friendly interface, which makes it easy to manage calls and texts without a steep learning curve. The integration capabilities with various CRM systems are seamless, allowing for a streamlined workflow and improved productivity. Additionally, the quality of customer support is exceptional, with prompt responses and effective solutions to any issues that arise.

**What do you dislike about JustCall?**

While JustCall is generally a robust solution, there are a few areas that could use improvement. The mobile app, although functional, tends to be less reliable than the desktop version, with occasional connectivity issues and lag. Additionally, the reporting features, while useful, could be more comprehensive, offering deeper insights and more customizable options for data analysis. Finally, there have been instances where call quality was inconsistent, especially during peak hours, which can be disruptive for customer communications.

**What problems is JustCall solving and how is that benefiting you?**

JustCall is solving several critical communication challenges for our business. Firstly, it provides a centralized platform for managing all our inbound and outbound calls and texts, eliminating the need for multiple tools and reducing complexity. This integration ensures that all customer interactions are logged and easily accessible, which improves our response times and overall customer service quality.

  ### 10. Good so far... only 3 weeks in though?!?

**Rating:** 3.0/5.0 stars

**Reviewed by:** Roger P. | Vice President of Sales and Customer Experience, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 25, 2024

**What do you like best about JustCall?**

Great integration to Hubspot. We used dialpad before and their integration and support was really bad. The calls would not log properly at all. The dispositions on each call would not flow over. They came out with a V2 integration that pretty much pushed you to use their interface over hubspot which is NOT where we want our reps working. We needed a dialer, recording, transcription etc not a new CRM. <br><br>Just call has solved that piece for us. Their support has been great and the integration is very good so far.

**What do you dislike about JustCall?**

Most of our team operates on a windows but several of us use mac's. For some reason the Mac App has an issue where it automatically tries to open facetime when someone calls. It also doesn't pop up properly which is a pretty big problem. Since I'm in leadership, it's not a huge deal to me but when I do take calls a few times a week to stay fresh, it's frustrating to have to open the chrome app to use Just call and not be able to use the app on the PC. <br><br>Also, there is an issue on the data side where we don't get data from them frequently enough throughout the day. My understanding and i'm not a tech guy is that throughout the day you can get a feed of calls BUT everytime it refreshes, it's pushing the entire days calls back through instead of just pushing the new calls since last refresh. This causes issues with the speed of the refresh which needs to be fixed.

**What problems is JustCall solving and how is that benefiting you?**

Logging of calls, texts, call summaries (this did not happen at all in dialpad) to Hubspot. <br><br>Real Time monitoring and live listening of calls.

  ### 11. Amazing tool!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2024

**What do you like best about JustCall?**

What I love about JustCall is that, all of the interactions are being recorded and being created as a report wherein you can check everything from the analytics.

**What do you dislike about JustCall?**

I can't see any downside as of now, it's a great tool

**What problems is JustCall solving and how is that benefiting you?**

JustCall is a cloud-based phone system that solves several problems for businesses:

Geographic Limitations: It allows businesses to operate from anywhere in the world, without being tied to a physical location.
Cost Savings: JustCall offers cost-effective calling plans compared to traditional phone systems.
Scalability: It can easily scale up or down to meet the changing needs of a business.
Advanced Features: JustCall provides features like call recording, call forwarding, and IVR, which can improve customer service and operational efficiency.
Integration: It integrates with popular business tools like CRM and helpdesk software, streamlining workflows and providing valuable insights.
By addressing these problems, JustCall benefits businesses in several ways:

Improved Customer Experience: Enhanced features like call recording and IVR can lead to better customer interactions and satisfaction.
Increased Productivity: Automated tasks and integrations can streamline workflows and improve agent productivity.
Cost Reduction: The cost-effective pricing of JustCall can help businesses save money on phone expenses.
Scalability: Businesses can easily adapt their communication infrastructure to meet changing needs.
Global Reach: JustCall enables businesses to expand their reach and serve customers worldwide.

  ### 12. JustCall Feedback Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Riel M. | Chief Marketing Officer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 10, 2024

**What do you like best about JustCall?**

The best thing about JustCall is its easy to navigate interface. Teaching and sharing its function with my team members is always easy. Along with multiple options like a web dialer, plugin, and app that can be downloaded on your mobile device, it also makes remote work easy. We use JustCall on a daily basis, including weekends if needed, and it makes the integration with our HRIS system easy as well. Overall, the easy-to-use features of JustCall really make the implementation of actions very easy for our team.

**What do you dislike about JustCall?**

One downside of JustCall for our team is the response of the support team that usually takes an hour or so. Our business model is built and relies on quick responses that can help us solve issues that arise on a daily operational day.

**What problems is JustCall solving and how is that benefiting you?**

It helps our team reach out to our potential and existing clients, which makes communication easy for our team. Following up with clients and them being able to call us back on our assigned numbers really helps the team a lot.

  ### 13. AMAZING CALL SERVICES FOR ALL AROUND THE WORLD

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica g. | sales, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2024

**What do you like best about JustCall?**

I loveee that JustCall has a clean and intuitive interface that makes it easy to navigate and manage calls. Whether you’re making calls or accessing your contacts, everything is straightforward,I also love how well JustCall integrates with other tools I use, such as CRM systems. This feature streamlines my workflow and saves me time, as I can manage everything from one platform, the call quality is impressive. I haven’t experienced many dropped calls or poor audio, which is crucial for my business communications and their customer support team is responsive and helpful. Whenever I have a question or issue, they’re quick to assist.

**What do you dislike about JustCall?**

Maybe I've noticed that their international calling options are somewhat limited compared to other providers. Expanding this would be a great improvement.

**What problems is JustCall solving and how is that benefiting you?**

The ability to make and receive calls from anywhere, using just an internet connection, is incredibly beneficial. This flexibility is essential for remote work and ensures I’m always connected, With features like call recording, analytics, and call routing, I can monitor performance, improve my sales techniques, and ensure calls are directed to the right team members, enhancing overall efficiency.

  ### 14. Great phone software

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2024

**What do you like best about JustCall?**

The number one thing I like about JustCall is that it integrates with HubSpot. This allows our team to easily track which customers have been texting or calling us through JustCall. I also love that our customers can call and leave a voicemail and that I will get that notification in my email through my HubSpot email notifications. JustCall will transcribe the voicemail and show a callback phone number. I use JustCall daily in the work that I do for our company so having a good phone application is important to my daily work. 

Having this application has been essential for our business model. It is very important that we can track who is reaching out to us, as well as which team members have been interacting with our customers via phone call and text.

Our customer service representative at JustCall has been helpful with answering our questions as they have come up over time.

I'd highly recommend JustCall. It is very easy to use and makes it easy to track calls and texts with customers.

**What do you dislike about JustCall?**

The one downside to using JustCall with HubSpot is that I have to sign back into JustCall every day or every few days. I wish it would keep me signed in.

**What problems is JustCall solving and how is that benefiting you?**

This application allows us to call and text our customers from one centralized platform.

  ### 15. Justcall.io for Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ross R. | Director of Call Center Operations, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2024

**What do you like best about JustCall?**

JustCall.io has been a game-changer for our team's communication needs. We use it primarily for our contact center and outbound call tracking, and the platform has streamlined our entire process. The setup was incredibly easy, and their cloud-based PBX system integrates seamlessly with our CRM, which has significantly improved our workflow.

The VOIP call quality is consistently excellent, and we’ve had no issues with call drops or delays. What really stands out is their customer support—they're always responsive and helpful whenever we have questions. Their range of features, including call recording, scheduling, and analytics, has enabled our team to stay on top of every customer interaction.

For any business looking to enhance their call center infrastructure and improve overall efficiency, JustCall.io is a solid choice!

**What do you dislike about JustCall?**

The user interface, while functional, could be a bit more intuitive, especially for new users. It took some time for our team to fully navigate all the features without a learning curve. Additionally, the mobile app, though convenient, occasionally lags when accessing certain features.

That said, these are relatively minor issues, and they don't overshadow the overall benefits the platform provides.

**What problems is JustCall solving and how is that benefiting you?**

Allowing us to become a better call center company

  ### 16. Nicee

**Rating:** 3.5/5.0 stars

**Reviewed by:** Christeen J. | Engineer, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 28, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about JustCall?**

What I like best about JustCall is its comprehensive and user-friendly platform for managing customer communications. It offers seamless integration with various CRM tools, making it easy to track and manage calls, texts, and other interactions from a single interface. The ability to automate workflows and set up call routing is also a huge plus, improving efficiency and ensuring that no customer inquiry falls through the cracks. Additionally, the call quality is consistently reliable, and the analytics features provide valuable insights to optimize performance.

**What do you dislike about JustCall?**

One thing I dislike about JustCall is that its user interface can sometimes feel a bit cluttered and overwhelming, especially for new users. Navigating through the different features and settings can be confusing at first. Additionally, the mobile app, while functional, can be less reliable compared to the desktop version, with occasional issues like delayed notifications or dropped calls. Also, the pricing structure can be a bit high for smaller businesses, especially when adding advanced features. Improvements in these areas could make the platform even better.

**What problems is JustCall solving and how is that benefiting you?**

JustCall solves several key problems related to customer communication and team collaboration. It streamlines the process of managing phone calls, texts, and other interactions by integrating them into a single platform that works seamlessly with various CRM systems. This integration eliminates the need to switch between multiple tools, saving time and reducing the chance of missing important customer communications.

For businesses, JustCall's automation features help in setting up workflows like call routing, automated responses, and follow-ups, which improves efficiency and ensures prompt customer service. The analytics and reporting tools provide insights into call performance, allowing teams to optimize their communication strategies.

Overall, JustCall benefits businesses by enhancing communication efficiency, improving customer service quality, and offering valuable data for continuous improvement. This leads to better customer satisfaction and increased productivity within the team.

  ### 17. Great service...eventually

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 08, 2024

**What do you like best about JustCall?**

I like the ease of use, the call logs, the easy integration into my workflow

**What do you dislike about JustCall?**

The times I've had questions about the product I have had a loooooooooong wait. I just finished what ended up being a less than five minute conversation, but I had to wait for nearly 90 minutes before someone got on the chat to have it. The rep was polite, friendly, and did what I asked for very quickly and efficiently. Which makes it even more maddening that I had to wait for so long.

**What problems is JustCall solving and how is that benefiting you?**

Due to the fact that we have an international client base I like the ease of creating, and integrating, multiple phone numbers depending on which country I need to call. I do wish the dropdown menu for selecting which country I was calling from had a type to search function, instead of just scrolling.

  ### 18. It works for what you need it to

**Rating:** 3.0/5.0 stars

**Reviewed by:** Ellison L. | Commercial Strategist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 09, 2024

**What do you like best about JustCall?**

In built recording features are great, UI is generally quite good - The web app has great integrations, it's a good overall user experience when it's working well. Support is quite good when there is a major issue and to its credit, it doesn't go down for long periods of time and I've used it for over a year.

**What do you dislike about JustCall?**

The constant bugs hold this back from getting a higher score for me. Integration isn't seamless for my CRM, however, my CRM isn't the best so it could be that. It's the mobile app that is the worst, it has a delay on ringing, crashes, won't send texts. I think if this was improved it would be a great help. The dashboard on the website when you log in doesn't sync with the extension and also doesn't reflect all calls made sometimes.

**What problems is JustCall solving and how is that benefiting you?**

Allows me to make calls anywhere in the world, great benefit when out and about and means you don't need 2 phones for work and regular life.

  ### 19. JustCall is the best!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Johanna L. | Client success manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

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**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 02, 2024

**What do you like best about JustCall?**

I like Justcall since it can create a team and you are able to monitor call logs of your team members. This made my task easy to access their dial activities. The CSM and members of JustCall are very helpful and accommodating when you have concerns. Very easy to book for appointments for a quick call.

**What do you dislike about JustCall?**

None so far. Justcall has been very helpful and easy to use.

**What problems is JustCall solving and how is that benefiting you?**

Justcall helped us to reach leads in an easy way. We are able to easily dial it and place a disposition. What is good about it is that it has recording that automatically saves regardless if someone answers the call or just a voicemail.

  ### 20. Amazing Software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

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**Reviewed Date:** March 10, 2025

**What do you like best about JustCall?**

The support team is great and fast. They always help sort out my issues in a timely fashion.

**What do you dislike about JustCall?**

So far I have not had any issues with JustCall. It is just what we need for our use case.

**What problems is JustCall solving and how is that benefiting you?**

JustCall solved an integration issue. The integration was not set up correctly so it was not redirecting us to the CRM whenever we clicked on the CRM icon.

  ### 21. A Versatile, Affordable Call Solution with Constantly Improving and Innovating

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
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**Reviewed Date:** September 20, 2024

**What do you like best about JustCall?**

I’ve been using JustCall integrated with Zoho for a while now, and overall, it’s been a fantastic tool for managing my business communications. One of the standout features for me is the app itself—it’s incredibly intuitive and user-friendly, making it easy to keep up with calls on the go. The variety of integrations they offer for the price is really impressive compared to other platforms, which tend to nickel-and-dime you for similar functionalities. For a service that provides so many connection points, you really do get a lot of value without having to break the bank. I like that it connected with Zoho and the app works really well compared to other people

**What do you dislike about JustCall?**

That being said, I’ve noticed a trend where they are starting to charge extra for features that, in my opinion, should be included. For instance, you now have to pay an additional monthly fee just for group messaging, which feels like it should be part of the core package. It’s a bit frustrating as these incremental charges add up over time. Despite that, they have a solid support system, and my overall experience has been positive. Aside from occasional issues with calls not coming through, I really have no major complaints.

**What problems is JustCall solving and how is that benefiting you?**

JustCall solves several key problems for my business. First, it allows my sales team to work remotely and stay on the road without needing to give out their personal mobile numbers. Calls are automatically recorded and logged into our system, which makes tracking and following up with leads seamless. Additionally, it serves as the central hub for all our business communications, acting like a call center that works right out of the box. This setup makes it incredibly easy to manage calls, monitor performance, and ensure nothing falls through the cracks—all without needing any complex setup.

  ### 22. Launcher Issues

**Rating:** 3.5/5.0 stars

**Reviewed by:** Presley B. | Front Desk/ HR admin Assistant, Mid-Market (51-1000 emp.)

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**Reviewed Date:** September 26, 2024

**What do you like best about JustCall?**

the ability to transcribe i appreicate how i can go back and read through a convo for any info i may need. I really love the analytics to help show all my data in one area. Also a big fan of ther scheduler aspect of just call. Very easy for my coworkers to navigate as well.

**What do you dislike about JustCall?**

Sometimes i dont appreicate how if i dont have the launcher open and the dailer open i cant get my calls. Also randomly took my phone number away and then gave me a two new ones

**What problems is JustCall solving and how is that benefiting you?**

not having to use an actual old phone, can have acess when im not at my desk

  ### 23. I am super satisfied using JustCall.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Beverly  J. | Cold Caller, Small-Business (50 or fewer emp.)

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**Reviewed Date:** October 22, 2024

**What do you like best about JustCall?**

I like using JustCall because it has SMS blast texting and an auto-dialer. These features really help us get more potential clients and grow our business. I also like it because the cost of using JustCall is cheaper than other dialing tools.

**What do you dislike about JustCall?**

Sometimes it takes too long to load when I’m sending a message, but not always.

**What problems is JustCall solving and how is that benefiting you?**

JustCall helps me a lot in communicating with clients and getting things completed. For example, if I need to call clients because they sometimes send information through email, I use JustCall to call them and get the precise details.

  ### 24. A very reliable software, I always recommend it to.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karim z. | Sales Development Specialist, Small-Business (50 or fewer emp.)

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**Reviewed Date:** September 24, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about JustCall?**

It's very easy to use and easy to navigate as well, Having access to it made it easier for me to reach out to multiple contacts at the same time everything is there in front of you I've been using it for more than 2 years now and it never disappoints, always comes handy It's very easy to implement and integrate with other softwares and set up no need to complicated steps Their customer support is spot on as well.

**What do you dislike about JustCall?**

It doesn't work well with slow internet speed

**What problems is JustCall solving and how is that benefiting you?**

The interface was just easy to work with and we were always looking for something like this

  ### 25. Really convenient calling app with a good text function but needs improvement with the connection

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

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**Reviewed Date:** October 08, 2024

**What do you like best about JustCall?**

It has a simple interface and it integrates perfectly with HubSpot. There is a feature that allows to easily switch between audio inputs and it does really well when it comes to clarity of the call but only if the network is really good. The customer support although I've never used it is pretty well rounded. I can use it to get through a lot of dials in a short space of time without it having any issues on most days. It was easy to implement into my daily sales activity.

**What do you dislike about JustCall?**

I sometimes have trouble connecting and hearing people even when my network is ok. The automatic prompt for a new device can be a bit distracting.

**What problems is JustCall solving and how is that benefiting you?**

Helps me have a phone number to use for business purposes without having to get a whole new device or flood my personal line.

  ### 26. Great platform, user friendly and top-noch customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angelica C. | Marketing Copywriter and Languages Interpreter, Small-Business (50 or fewer emp.)

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**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 24, 2024

**What do you like best about JustCall?**

It's really user friendly and intuitive. The user can get rightaway where things are located. Clean view. Customer support is really helpful and they response times are great. It's easy to use and the graphics also help a lot in decision making.

**What do you dislike about JustCall?**

There has been instances in which after updates there are some funcionalities not working both in the desktop and mobile version. I don't think there is an extension to use in Firefox, which is the browser I prefer to use.

**What problems is JustCall solving and how is that benefiting you?**

We have all communications in one place. It's easy to use, and having access to SMS and MMS, contacts, teams in one place really makes communication easy.

  ### 27. Feature-Rich Solution with a Learning Curve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Toby T. | Operations manager, Consulting, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 24, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about JustCall?**

As a small business owner seeking an efficient and cost-effective communication solution, I was fortunate to stumble upon Justcall's Cloud Phone System. After using it for several months, I can confidently say that it has been a game-changer for my company's communication needs.

The setup process was remarkably straightforward, taking just a few minutes to get everything up and running. The user-friendly interface and intuitive design allowed our team to adapt quickly, saving valuable time that would have otherwise been spent on training. Additionally, the ability to select a local or toll-free number from a wide range of options was a big plus, as it lent our business a professional and credible image.

**What do you dislike about JustCall?**

The abundance of features can sometimes be overwhelming.

**What problems is JustCall solving and how is that benefiting you?**

Offers a cost-effective solution with transparent pricing, eliminating the need for expensive hardware and maintenance costs.

  ### 28. Excellent service + Keap integration works very well

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda R. | Marketing Manager, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 02, 2024

**What do you like best about JustCall?**

I've been moving the team in stages to JustCall, we use Keap, the integration works very well for what we need. We use sms for both marketing and communicating with our customers when their order is in production; the http post function in Keap works seamlessly with JustCall, the platform has a similar look to Whatsapp so all team members are easily able to adjust to the software. Other than the AI features on calls (AI summaries etc) there's handy features in the SMS inbox as well, including being able to sort the inbox by conversation, so you can easily see if a customer has replied instead of scrolling through our outgoing messages, archive function, can click straight through to Keap from within the message. Lots of features to make things smoother. We use the Chrome extension, again works very well. Transitioning to new software and systems can be painful, training staff, porting numbers, but we have found the effort is definitely worth it. JustCall is a really convenient platform, and really instead of thinking about it for so long I should have done it sooner.

**What do you dislike about JustCall?**

We have had one hiccup only, and that is the limit on the outgoing sms. We have multiple businesses all running out of the same account, initially there were daily limits on the SMS which stopped some of our automated sms going out. This was quickly fixed by the team. The customer service is excellent, they are able to quickly fix issues and answer any questions. Simply a teething problem, quickly resolved. I would recommend to anyone looking to set up Just Call that has heavy usage for calls and sms, to discuss this initially so the appropriate limits can be set on your account upon opening and do not interrupt your automation. The support staff will do this, so long as they know. I didnt realise there was a cap, and they were not to know we market so heavily using sms. All sorted within a matter of hours so not really a dislike, but I cant post the review without putting something here!

**What problems is JustCall solving and how is that benefiting you?**

The integration is a big thing for us, having JustCall integrated with Keap makes things so much easier for the staff. The chrome extension allows you to call out + message direct from Keap, the JustCall sms inbox is integrated. It just makes everything work better, flow better. The automated sms sending via Keap is excellent, the platform is very easy to use and although most staff members use desktop, there is a mobile app as well which displays much like a phone, so that is great for those using devices.

**Official Response from JustCall Team:**

> Hey Amanda, thanks very much for the fantastic review! We're thrilled to hear that the Keap integration and our platform features are working well for you. 

Thanks again for choosing JustCall and for your recommendation!

  ### 29. Find the platform to be clumsy and unrefined

**Rating:** 1.5/5.0 stars

**Reviewed by:** Paul V. | Franchise Owner, Small-Business (50 or fewer emp.)

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**Reviewed Date:** October 01, 2024

**What do you like best about JustCall?**

The call recording is okay for integration with Hubspot.

**What do you dislike about JustCall?**

The dialer application is terrible on the web and the local application. The lack of full integration with SIP phones is also a problem. The call screen does not refresh automatically, even after a new call is received. Calls are frequently garbled. Bad Call quality The transcription and summary quality are terrible.

**What problems is JustCall solving and how is that benefiting you?**

It has not solved any problems for me. The franchise chose this platform to integrate with HubSpot. So far, it's working okay, but could use some improvements in a few areas. More expensive than other platforms, with bad call quality and an unrefined interface.

  ### 30. Easy to use feature rich calling software

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joseph M. | Smart tech specialist, Mid-Market (51-1000 emp.)

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**Reviewed Date:** September 24, 2024

**What do you like best about JustCall?**

The ability to automatically generate transcripts of your calls is fantastic and everything I need is easy to find. It integrates well with a lot of other apps I use in work too. I havent tried the customer support but my colleagues have said that it's quick and efficient.

**What do you dislike about JustCall?**

There is a lot there that either isn't useful for me, or may be useful but is a bit intimdating to go into blind!

**What problems is JustCall solving and how is that benefiting you?**

it has let me get a better overview of my customer contacts and mt preformance when compared against others in my department. It also allows me to see whn I'm required on our inbound lines

  ### 31. Fantastic Dialer

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristina angela C. | Virtual Assitant/ Broker Support, Mid-Market (51-1000 emp.)

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**Reviewed Date:** October 15, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about JustCall?**

I really enjoy using JustCall because it’s easy and convenient to use, making my daily tasks much more efficient. The platform is user-friendly, and the features are exactly what I need. I’d also like to give a special thanks to Basil from the support team for resolving my issue quickly and professionally. It’s great to know there’s such responsive help available when needed.

More power to JustCall, and I’m excited to keep using it!

**What do you dislike about JustCall?**

I dont have any problems with just call at all. :)

**What problems is JustCall solving and how is that benefiting you?**

It helps me contact my clients more easily.

  ### 32. Effortlessly connect and communicate with our seamless texting platform.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Desirae G. | customer service representative, Small-Business (50 or fewer emp.)

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**Reviewed Date:** July 22, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about JustCall?**

What I like best about JustCall is how easily it goes with different CRM systems. It makes managing customer interactions a breeze. The call quality is always great, and the interface is super user friendly, so it's easy to navigate. Plus, the automation features like call scheduling and follow-up reminders save so much time and really streamline my workflow, boosting my productivity.

**What do you dislike about JustCall?**

What I don't like about JustCall is that the app could be better. It's not as user friendly or reliable as I'd like. I often miss important notifications because they don't come directly to my phone. Enhancing the mobile notifications would greatly enhance the overall experience, leading to more timely responses and improved communication.

**What problems is JustCall solving and how is that benefiting you?**

JustCall makes it really easy to manage and send mass texts to our members, especially for sales notifications and targeted messages.

  ### 33. Most User Friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maegan . | Virtual Assistant, Mid-Market (51-1000 emp.)

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**Reviewed Date:** October 15, 2024

**What do you like best about JustCall?**

JustCall is user-friendly and simplifies communication with its intuitive interface.

**What do you dislike about JustCall?**

Call quality can occasionally be inconsistent, especially with lower internet connectivity, and some users report that its interface could be more customizable for specific needs.

**What problems is JustCall solving and how is that benefiting you?**

Solves the problem of managing customer communication across multiple channels (calls, SMS, and VoIP) by providing a centralized platform for businesses. It benefits users by improving efficiency, allowing for seamless team collaboration, tracking communication history, and automating workflows, which ultimately enhances customer service and saves time. For teams like AEC, it likely streamlines client interactions and supports remote work operations efficiently.

  ### 34. Very easy to use, easy to setup and cost effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sean H. | Director, Small-Business (50 or fewer emp.)

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**Reviewed Date:** October 07, 2024

**What do you like best about JustCall?**

JustCall was very easy to setup including selecting a local number, add voicemail message along with business hours, cost effective and very accessible via the mobile app to operate my business at any location.

**What do you dislike about JustCall?**

I do sometimes I need to close the app to refresh the voicemail messages or it can struggle a little to retrieve them but not a major issue.

**What problems is JustCall solving and how is that benefiting you?**

It provides the freedom of a professional business number with mobile flexibility and can be configured to suit our business requirements. It allows control for our business hours and allow easy expansion when we needed without the complexity.

  ### 35. Does what it should

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

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**Reviewed Date:** April 07, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about JustCall?**

Easy to figure out, not overly complicated

**What do you dislike about JustCall?**

Lack of support - not a ton of help for real time issues.

**What problems is JustCall solving and how is that benefiting you?**

It's a caller app - it integrates with Pipedrive & tracks calls & sms activity to leads - integration is good, caller is fine.

  ### 36. Love the Customer Service!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shark M. | Sales Manager, Small-Business (50 or fewer emp.)

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**Reviewed Date:** November 29, 2024

**What do you like best about JustCall?**

fast customer service, no matter what wild request you have they are usually able to accommodate you! their whole thing just suits our moving business quite perfectly, there's no "one" thing really.

**What do you dislike about JustCall?**

the only downside is we weren't able to have "call from google" warning when google leads come in, as we did with other apps, but they were able to provide a way around it too!

**What problems is JustCall solving and how is that benefiting you?**

having clients reach us from wherever!

  ### 37. So easy to use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

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name, job title, or picture.


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**Reviewed Date:** September 24, 2024

**What do you like best about JustCall?**

JustCall is super easy to operate as everything you need is right there on the main screen. You have call logs to see who has missed you and any inbound calls come straight through on the screen. You also are informed of any voicemails via email so if you miss a call and somebody leaves you a message you can still listen and get back to them. Was super easy to set up and integrate into our other systems and I use it all day every day easily.

**What do you dislike about JustCall?**

The only downside I have is that sometimes it disconnects and takes some time to reconnect, but this is rare and probably the only negative thing I have to say about JustCall.

**What problems is JustCall solving and how is that benefiting you?**

It solves the problem of having to use my personal number to contact people as I can have a separate number for work.

  ### 38. FAST AND LAG FREE CALLING

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sachin . | Product Specialist, Mid-Market (51-1000 emp.)

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**Reviewed Date:** July 26, 2024

**What do you like best about JustCall?**

Its user interface is so easy to use and the dashboard of the team helps me know how my peers are doing in the department. Also the time of the call receiver is available which is a nice feature and very informative.

**What do you dislike about JustCall?**

I haven't found anything to dislike about just call as of now but one thing can be improved that if the just call window is closed and someone gives a call on the number we should get a notification that we received a call back even if the application is offline.

**What problems is JustCall solving and how is that benefiting you?**

Just call solves the problem of the phone availability and help us know the time zone of the receiver which is a very relevant feature for me and i personally like using the time to address the client with greeting accordingly.

  ### 39. Call transcripts are a life saver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

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**Reviewed Date:** October 24, 2024

**What do you like best about JustCall?**

I think JustCall is a great customer communication tool and I use it every day.

The AI transcripts and call recording features are the most useful features. Having accurate transcripts of conversations makes it easy to refer back to key details without needing to take extensive notes during calls.

One of the biggest advantages is how easily it integrates with Hubspot. This integration makes managing customer relationships so much smoother, as all our calls and text interactions automatically sync with Hubspot.

**What do you dislike about JustCall?**

JustCall frequently logs me out, causing me to receive multiple text messages with verification codes on my personal phone throughout the day just to log back in.

**What problems is JustCall solving and how is that benefiting you?**

Making it easier to log calls with customers - and having transcripts and call recordings to refer back to.

  ### 40. Great way to communicate with your clients

**Rating:** 4.0/5.0 stars

**Reviewed by:** Claudia L. | CEO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 23, 2024

**What do you like best about JustCall?**

I love the fact that they have an app where you can communicate by text and call with your clients.

I also love the text message templates I'm able to add in the message fields.

Also the API connection is essential to send automated messages

**What do you dislike about JustCall?**

I find that the platform is misinformed whenever you add a service it automatically adds the service without informing me the cost associated with this extra.

It's misleading and should notify us about the extra cost and how much it will be before activating the extra.

It happened multiple times that I've added extras I didn't know was an extra until I saw it in my bill which I'm billed yearly.

So this mistake cost me 1 year of addons without knowing.

**What problems is JustCall solving and how is that benefiting you?**

Communication effectively and using the API to automate

  ### 41. JustCall is a great all in one solution for VOIP and SMS with a capable HubSpot integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chad H. | HubSpot Technologist, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 18, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about JustCall?**

Working with it to provide integrated voip services to our clients using HubSpot. They are happy to help us out and always get back to us quickly.

**What do you dislike about JustCall?**

I don't love that you can't send MMS messages with HubSpot Workflows natively but it's still possible using their API or Zapier so at least there's an easy workaround. Integration on behalf of multiple users is a bit hard since each user has to manually initialize their HubSpot integration for calls to log.. Having said that, after they've integrated it they never need to touch it again..

**What problems is JustCall solving and how is that benefiting you?**

Integrated call tracking in HubSpot. Recording and transcription as well

  ### 42. Promising but buggy

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 21, 2024

**What do you like best about JustCall?**

There do seem to be regular updates and new features added. The service has definitely got better since we started using it, but it feels like the service should have been like this when it first launched.

**What do you dislike about JustCall?**

We've had to go through a lot of pain setting up with JustCall. It was difficult to launch with, and generally quite confusing.
There are a lot of bugs, with strange things happening on the system. Customer service and technical support are friendly, but quite often they don't seem to know what the problem is.
In the end, we can't be bothered to report a lot of the issues.

**What problems is JustCall solving and how is that benefiting you?**

None that other providers could solve. There does seem to be potential but we don't use a lot of the features available.

  ### 43. I am happy and satisfied using Just Call

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eliel C. | Virtual Assistant and Cold Caller, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 22, 2024

**What do you like best about JustCall?**

I really like JustCall because it helps me send blast SMS and use auto-dialling to get more clients, and the tool is user-friendly.

**What do you dislike about JustCall?**

The only downside is that when I send messages, they don’t always go through right away. It doesn’t happen all the time, just occasionally.

**What problems is JustCall solving and how is that benefiting you?**

Before using JustCall, we tried various dialing tools, but they weren't user-friendly. Compared to those, JustCall is much easier to use and has been a great help, especially in generating potential leads through SMS blasts and auto-dialing, which significantly benefits the business.

  ### 44. Truly Exceptional Dialer

**Rating:** 4.5/5.0 stars

**Reviewed by:** Spencer B. | Vice President, Commercial Card, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 19, 2024

**What do you like best about JustCall?**

I like how easy it is to stay in contact with my prospects and clients. From calling to texting JustCall handles it all. Also really love the ability to set up templates to text prospects as that has saved me loads of time.

**What do you dislike about JustCall?**

This is super small but when the dialer is open within PipeDrive (our CRM) the bottom buttons are often cut off. I have figured out a work-around but it would be nice to not have to deal with.

**What problems is JustCall solving and how is that benefiting you?**

Being able to keep track of everyone's dials for the week and month. And most importantly being able to text our clients and prospects.

  ### 45. JustCall just sign up.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taylor R. | Business Development Representative, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** October 01, 2024

**What do you like best about JustCall?**

Very easy to use, integrate with Outreach and extremely intuitive, you don't need hours of expert training. Just sync and dial. The customer support is Top class and readily available.

**What do you dislike about JustCall?**

What's to dislike it is everything one needs for my position as a salesperson. if anything I can't customise the fields as I am using a trial

**What problems is JustCall solving and how is that benefiting you?**

Having an automated dialler allows me to call block my time and work through my lists without distractions and having to waste time, also having a built in AI notetaker and and analytics helpe me to analyse my calls and get better.

  ### 46. Solid Phone System with Excellent API... Meh Dialer... Tolerable Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jonathan D. | CTO/CIO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 18, 2024

**What do you like best about JustCall?**

The best thing about JustCall is their integrations and robust API... this makes up for a lot of small annoying things. The phone system features are very robust and flexible. They integrate with everything... have a very comprehensive zapier integration... excellent HubSpot Integration... and the the fact that I can do everything on the mobile app (which is excellent), the desktop application, or the chrome extension, or the HubSpot integration... makes it VERY flexible.

**What do you dislike about JustCall?**

The Sales Dialer is a totally separate system that basically only has the users in common. The HubSpot list sync is spotty and somewhat unreliable. The mobile app seems to have some intermittent problems with receiving SMS on time. When sending SMS with the API on the A2P 10DLC approved numbers... sometimes there is a significant delay (hours some times) between when you send the webhook and when the SMS actually gets sent. Reporting is not fantastic... but all the data you need is there

**What problems is JustCall solving and how is that benefiting you?**

Making and receiving calls and SMS by individual sales people and automated marketing campaigns from the same phone number. Consolidating phone systems. Reaching new leads and routing calls to correct people.

**Official Response from JustCall Team:**

> Wow, thank you Jonathan for a detailed review. Appreciate it.
We will definitely work on the issues you mentioned.
Cheers!

  ### 47. Overall, a platform with great potential

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sanchita S. | Research Analyst, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 23, 2024

**What do you like best about JustCall?**

I especially love the basic thought behind the UI of JustCall since it makes a lot of my functions easier like transcription which I usually needed to do manually for a lot of my calls using word. Secondly, it makes keeping track of my contacts easier. The set up was easy and to the point.

**What do you dislike about JustCall?**

The connectivity during calls can be better as I am just unable to make a call about 15% of the times. Additionally, the cost incurred is a bit high and can be better priced for a fairly new software.

**What problems is JustCall solving and how is that benefiting you?**

JustCall provides a seamless integration with other softwares and it offers scalability, which is a major Plus. Call management has been made easier and call recording is also quite efficient.

  ### 48. No fuss, gets you calling in minutes!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul B. | Sales Development Representative, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 15, 2025

**What do you like best about JustCall?**

Fast implementation, no complicated configuration. Cheap but reliable solution!

**What do you dislike about JustCall?**

There are some countries that are not included in free mobile minutes but totally understandable. A lot of provider does the same.

**What problems is JustCall solving and how is that benefiting you?**

Able to call countries using local number. It helps us increase conversation to prospects.

  ### 49. JustCall Your Prospects across the world

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shubham K. | BDR, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 01, 2024

**What do you like best about JustCall?**

The best thing about using JustCall is that we can download a mobile app on our phones which minimize the chances to miss any important prospect's call.

**What do you dislike about JustCall?**

There is nothing as such but Integration with SalesForce is not as good as with Zoho.. I am saying because I have used JustCall with both platforms.

**What problems is JustCall solving and how is that benefiting you?**

JustCall is a great tool for outbound calling and it also shows you the time of the region you're dialing.. apart from that it also has the functionality to send SMS that helps a lot to kick start a conversation with prospect.

  ### 50. Reliable & Easy to use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kerry K. | Executive Sales Agent, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 23, 2024

**What do you like best about JustCall?**

JustCall allows me to easily work from my personal cell phone, always reliable and easy to integrate. The AI function giving suggestions for a

**What do you dislike about JustCall?**

Its hard to say, whenever I am seemingly having an issue it ends up being an issue with the platform that I have it integrated with. The only down side would be you need a good wifi signal for best results and when mobile this can be an issue.

**What problems is JustCall solving and how is that benefiting you?**

Fully integrated with mobile service app makes it functional for inside/outside sales.


## JustCall Discussions
  - [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) - 2 comments, 1 upvote
  - [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) - 3 comments, 1 upvote
  - [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) - 2 comments, 1 upvote
  - [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) - 1 comment, 1 upvote
  - [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) - 1 comment, 1 upvote

- [View JustCall pricing details and edition comparison](https://www.g2.com/products/saas-labs-justcall/reviews?page=9&section=pricing&secure%5Bexpires_at%5D=2026-09-30+02%3A56%3A40+-0500&secure%5Bsession_id%5D=75a3d780-128b-4391-8056-dd8e0d9be35f&secure%5Btoken%5D=4833d13d81e38e2a744f036a89f7454e0ab37aa1e1c95c199b931c065e11c3ff&format=llm_user)

## JustCall Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Dashboard**
- Dashboard

**Speech Recognition**
- Speech Recognition

**Compliance Management**
- Compliance Management

**Autonomous Task Execution**
- Autonomous Task Execution

**Sentiment Analysis**
- Sentiment Analysis

**Data Security**
- Data Security

**Third-Party Integration**
- Third-Party Integration

**Human-in-the-loop (HITL)**
- Human-in-the-loop (HITL)

**Agentic Task Execution**
- Agentic Task Execution

**Natural Language Processing**
- Natural Language Processing

**Conversational AI**
- Conversational AI

**Performance Metrics**
- Performance Metrics

**Interaction Tracking**
- Interaction Tracking

**Knowledge Base Management**
- Knowledge Base Management

**CRM Integration**
- CRM Integration

**Inquiry Routing**
- Inquiry Routing

**Contextual Guidance**
- Contextual Guidance

**Communications Management**
- Communications Management

**Proactive Chat**
- Proactive Chat

**Ticket Management**
- Ticket Management

**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Lead Facilitation**
- Lead Follow-up
- Meeting Scheduling 

**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- Automatic URL Shortening
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)
- Multi-Language

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Generative AI**
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility
- Contact Management
- Queue Management
- Computer Telephony Integration
- Call List Management
- Fax Management

**Automation - AI Agents**
- Customer Interaction Automation
- Lead Generation
- Feedback Collection
- Natural Language Processing
- Simulation and Scenario Generation

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Agentic AI - Audio Conferencing**
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Live Chat
- Call Transfer
- Archiving & Retention
- Call Center Management
- Call Tagging
- Call List Management
- Real-Time Analytics
- Queue Management
- Real-Time Data
- API
- Real-Time Monitoring
- CRM
- Performance Metrics
- Automatic Call Distribution
- Activity Tracking
- IVR
- Event Triggered Actions
- Third-Party Integrations
- Scheduled Recording
- Alerts/Notifications
- Call Monitoring
- File Transfer
- Activity Dashboard
- Call Reporting
- Call Transcription
- Campaign Management
- Call Disposition
- Computer Telephony Integration
- Contact Management
- Predictive Dialer
- Voice Mail
- Caller ID
- Reporting & Statistics
- Call Routing
- Call Tracking
- Recording
- Auto-Dialer
- Chat/Messaging
- On-Demand Recording
- Customizable Reports
- Multi-Channel Communication
- Conferencing
- AI Copilot
- Interaction Tracking
- Predictive Analytics
- Visual Analytics
- Sales Trend Analysis
- Audio Capture
- Email Alerts
- Tagging
- Self-Service Search
- Natural Language Processing
- Surveys & Feedback
- Automatic Transcription
- Multi-Channel Management
- Request Assignment
- Speech-to-Text Analysis
- Self Service Portal
- Performance Management
- Call Recording
- Search/Filter
- Sentiment Analysis
- Compliance Management
- Multi-Language
- HIPAA Compliant
- Data Security
- Call Scripting
- Customer Service Analytics
- Quality Assurance
- Customer Experience Management
- Communication Management
- Categorization/Grouping
- Language Detection

**Additional Functionality**
- Screen Sharing
- Generative AI
- Custom Greetings/Messages
- Mobile Access
- International Calling
- Virtual Voicemail
- Call Scheduling
- AI Copilot
- Call Conferencing
- Reporting/Analytics
- File Sharing
- Two Way Audio & Video
- Audio/Video Recording
- Real-Time Chat
- Audio Calls

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Monitoring**
- Interactions
- Web & Application Usage
- Screenshots
- Web Blocking

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Organization**
- Third-Party Integrations
- Meeting Management
- Calendar Management
- Call Management
- Document Management
- Contact Management
- Task Management
- Lead Management
- Content Management
- Notes Management
- Sales Activity Management
- Email Management

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 
- Real-Time Data
- Live Chat
- Call Scheduling

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop
- Drag & Drop Editor
- Human-in-the-loop (HITL)

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Real-Time Analytics

**Autonomy -  AI Agents**
- Independent Decision Making
- Task Execution
- Problem Solving

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

**Additional Functionality**
- Virtual Extensions
- Call Disposition
- Customizable Caller ID
- Alerts/Notifications
- Generative AI
- Call Tracking
- SMS Messaging
- Call Routing
- Call Recording
- Conferencing
- Call Transfer
- Callback Scheduling
- Role-Based Permissions
- Automatic Call Distribution
- Interaction Tracking
- Collaboration Tools
- Real-Time Updates
- On-Demand Recording
- Mobile Access
- AI Copilot
- IVR
- Customizable Reports
- Activity Dashboard
- Call Monitoring
- Voice Mail
- Video Conferencing
- Caller ID
- SIP Trunking
- For Cloud Phone Systems
- Ring Groups

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Activity Monitoring - Employee Monitoring**
- Calls
- Email Activity Tracking
- Social Media Activity Tracking
- Live Chat
- Task/Project Tracking
- Attendance Tracking
- Task Progress Tracking
- Location Tracking
- Behavior Tracking
- Time Tracking

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data
- Contact Management

**Performance Analysis**
- Coaching 
- Peformance Tracking
- Email Tracking
- Call Tracking

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Performance**
- Third-Party Integrations
- Compliance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Generative AI**
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- Generative AI

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Agent Collaboration
- Data Governance
- Prompt Engineering
- Feedback Management
- For No-Code Development
- Version Control
- Role-Based Permissions
- Dynamic Modeling
- API
- Memory Management
- Monitoring
- Scalability
- Cost Management
- Scheduling
- Natural Language Interface
- Access Controls/Permissions
- Multiple LLM Models
- Integration Management
- Customizable Frameworks
- Pre-built Templates
- Analytics
- Intent Recognition
- Contextual Guidance
- Rules-Based Workflow
- Attended Automation
- Drag & Drop
- For Sales/Marketing
- Generative AI
- Business Process Automation
- AI Copilot
- Third-Party Integrations
- Multi-Channel Communication
- Sentiment Analysis
- Deep Learning
- Code-free Development
- Compliance Management
- Automated Responses
- Knowledge Management
- Transfers/Routing
- Personalization
- Activity Dashboard
- Customer Experience Management
- Virtual Personal Assistant (VPA)
- Chatbot
- Speech Recognition
- Reporting/Analytics
- Task Management
- Customer Engagement
- AI/Machine Learning
- Configurable Workflow
- Unattended Automation
- Conversation Intelligence
- Workflow Automation
- Proactive Error Detection

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Feedback**
- Archives

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking
- AI/Machine Learning

**SMS Platform**
- Reporting
- Marketing Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration
- QR Codes

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Call Routing
- Generative AI

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration
- Third-Party Integrations
- Computer Telephony Integration

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**Additional Functionality**
- Meeting Management
- AI Copilot
- Reminders
- Recommendations
- Lead Distribution
- Workflow Management
- Performance Management
- Dashboard
- Email Management
- Lead Management
- Activity Tracking
- Email Templates
- Third-Party Integrations
- Customizable Fields
- Sales Pipeline Management
- Generative AI
- Automatic Call Distribution
- Call Monitoring
- Lead Capture
- Deal Management
- Call List Management
- Multi-Channel Communication
- Call Recording
- For Contact Centers
- CRM
- Data Management
- Calendar Management
- Chat/Messaging
- Lead Qualification
- API
- Task Management
- Interaction Tracking
- Reporting & Statistics

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Generative AI**
- AI Text Generation
- Generative AI

**Productivity Analytics - Employee Monitoring**
- Project
- Hours
- Intelligence
- Burnout Indicators

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis
- Call Monitoring
- Real-Time Monitoring
- Reporting/Analytics
- Text to Speech

**Additional Functionality**
- AI Copilot
- Activity Tracking
- Call Routing
- Call Scripting
- Contact Management
- Power Dialer
- Preview Dialer
- Auto-Dialer
- Call Tracking
- Real-Time Reporting
- Customer Database
- Lead Management
- Predictive Dialer
- Call Center Management
- Integrations Management
- Activity Dashboard
- Automatic Call Distribution
- Campaign Management
- Generative AI
- Interaction Tracking
- Caller ID
- Call Transfer
- Call Disposition
- Voice Mail
- Chat/Messaging
- Automatic Outbound Dialer
- Call Reporting
- API
- Contact Database
- Lead Capture
- CRM
- Call List Management
- Progressive Dialer
- Campaign Specific Caller ID
- List Management
- Customizable Fields
- AI/Machine Learning
- Reporting & Statistics
- Multi-Channel Communication
- Alerts/Notifications
- Multi-Campaign
- Workflow Management
- Call Logging
- Lead Distribution
- Queue Management
- Inbound Call Center
- For Sales Teams/Organizations
- Data Security
- Outbound Call Center
- Performance Management
- Compliance Management
- Mobile Access
- Email Management

**Agentic AI - AI Sales Assistant**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- AI/Machine Learning

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Email Response Control
- Speech Recognition
- Customer Engagement
- Dashboard
- Chat/Messaging
- AI Writing Assistant
- For Sales Teams/Organizations
- Sales Automation
- Alerts/Notifications
- CRM
- Predictive Analytics
- Lead Scoring
- Templates
- Reminders
- Email Templates
- SMS Messaging
- Personalization
- Reporting/Analytics
- Conversation Intelligence
- Lead Engagement
- Customer Database
- AI Copilot
- Omnichannel Outreach
- Workflow Automation

**Additional Functionality**
- Browsing History
- API
- Timesheet Management
- Reporting & Statistics
- Screen Activity Recording
- Task Management
- Employee Email Monitoring
- Employee Activity Monitoring
- Access Controls/Permissions
- Employee Database
- Activity Dashboard
- Remote Monitoring & Management
- Idle Time Monitoring
- Third-Party Integrations
- Remote Access/Control
- Time Clock
- Real-Time Data
- Email Alerts
- Historical Reporting
- Real-Time Notifications
- Alerts/Notifications
- Employee Management
- Real-Time Reporting
- AI Copilot
- Keystroke Recording
- Productivity Analysis

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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