Ringostat Features
Phone Number Management (3)
Local Phone Numbers
Generate phone numbers native to a target location This feature was mentioned in 38 Ringostat reviews.
Toll-Free Numbers
Create toll free numbers for tracking purposes This feature was mentioned in 26 Ringostat reviews.
Port Existing Numbers
As reported in 22 Ringostat reviews. Transfer existing numbers into the call tracking system
Tracking (3)
Visitor & Keyword Tracking
Record which campaigns and landing pages are converting into phone calls 41 reviewers of Ringostat have provided feedback on this feature.
Dynamic Number Insertion
Assign a unique tracking number to each visitor 39 reviewers of Ringostat have provided feedback on this feature.
Multi-Channel Call Attribution
As reported in 30 Ringostat reviews. Decipher which marketing channels are converting and most effective
Call Routing (3)
IVR
Based on 32 Ringostat reviews. Direct a phone call without the need for a human representative, but instead a voice responder
Call Scheduling
Route calls based on the time of the day to reach the proper representative 31 reviewers of Ringostat have provided feedback on this feature.
Geo-Routing
Based on 27 Ringostat reviews. Route calls based on location to reach the proper representative
Analytics (4)
Call Data
Provide the representative with caller data upon receiving a phone call This feature was mentioned in 39 Ringostat reviews.
Call Recording
Based on 39 Ringostat reviews. Offer the ability to capture and replay a conversation for further information
Advanced Reporting
Prepare detailed reports regarding call data by source, keyword, or landing page This feature was mentioned in 37 Ringostat reviews.
Conversation Intelligence
Uses machine learning to analyze conversations and optimize call performance
Basic Communication (3)
Phone Calls
Enables users to place phone calls over the internet.
Instant Messaging
Enables users to send instant messages over the internet.
Desk-to-Desk Calls
Enables users to contact one anothers through mobile phones and landlines.
Advanced Features (2)
Hold Music
Offers users the option to play music for contacts who are on hold.
Automated Attendants
Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.
Access (2)
Browser Extension
Allows users to download the tool along as an extension to their browser of choice.
Individual Download
Requires users download the software on its own.
Call Analytics (4)
Call Recording
Records sales calls and facilitates playback
Machine Learning
Utilizes machine learning technology to analyze recorded sales calls
Call Analysis
Analyzes or facilitates the analysis of recorded and stored sales calls for insight
Lead Qualification
Leverages analytics to qualify and score calls in real time
Agent Performance Management (3)
Customer Scoring
Leverages technology to rate or "read" recordings to determine the impact of sales calls
Speech-to-Text
Transcribes sales calls from speech to text
Artificial Intelligence
Utilizes artificial intelligence technology to discover insights within recorded sales calls
Administration (3)
Martech Integrations
Integrates with marketing software such as CRM, marketing automation, and digital advertising to measure and optimize the customer journey across channels
Privacy, Security, and Compliance
Based on 10 Ringostat reviews. Helps companies ensure they comply with industry-specific standards for data management and privacy, such as PII, PCI, HIPAA, and GDPR
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took
Voice (2)
Dictation
Provides dictation capabilities.
Accuracy
Gives the user a reliable and accurate transcription of the text.
Transcription (4)
Speaker Identification
Identifies and differentiates between different speakers.
Timecode Management
Provides timestamps for the transcription and gives the user the ability to alter them.
Closed Captioning
Allows for transcription to be displayed as closed captioning for a video.
Custom Dictionary
Ability to add words or phrases to a custom dictionary for transcription.
Editing (4)
Collaboration
Have the ability to share your project and grant collaborators access to comment or edit.
Spell Check and Punctuation
Provides spell checking and punctuation, such as commas, periods, and question marks.
Text Editing
Facilitates the editing of transcription via a text editor.
Translation
Allows for the translation of the transcribed text.
Integration (5)
Data Security
Gives the user a secure platform for transcription which does not scrape data or compromise user data.
API
Provides an API to port the transcription into external applications.
Voice Files
Supports uploading recorded voice data into the solution.
Live Captioning
Allows for the user to incorporate live transcription into video footage.
Integrates With Existing Applications
Integrates with existing applications to allow for seamless transcription of audio.
Platform (7)
Omnichannel
Allows inflow of requests through various digital channels such as email, social media, etc.
Mobile Access
Allows users to access the software using mobile devices.
Queue Management
Provides queue management in case of increase in case/call inflow.
Call Routing
Allows distribution of incoming calls to agents.
Call Back
Allows users to request a call back.
IVR
Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.
Automatic Call Distribution
Allows automatic distribution of incoming calls to the agents.
Workforce Management (2)
Call Monitoring
Allow managers/supervisors to monitor calls for quality assurance purposes.
Performance Evaluation
Allows managers/supervisors to evaluate the performance of agents.
Administrative (2)
Call Recording
Allows supervisors/managers to record and review telephone conversations of agents.
Reporting & Dashboards
Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.
Generative AI (3)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Summarization
Condenses long documents or text into a brief summary.
Platform Basics - VoIP Providers (6)
PBX systems, VoIP Softphone
Contains PBX & VoIP softphone that can be used within the VoIP business system.
Call Management
Manages incoming calls with features such as call forwarding, transferring, and routing.
Network monitoring
Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.
Integrations
Enables integrations with communication and CRM platforms.
Virtual PBX
Provides compatibility with both hosted and virtual PBX solutions.
SIP trunking services
Supports SIP trunking services for local and long-distance calls.
Agentic AI - Inbound Call Tracking (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Call Center Infrastructure (CCI) (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Conversation Intelligence (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - VoIP Providers (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Transcription (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Decision Making
Makes informed choices based on available data and objectives


