Relay Network Reviews & Product Details

Relay is a powerful platform that has helped us engage with our audience in a more meaningful and efficient way. I really appreciate the team behind Relay—they’re responsive, professional, and genuinely care about our success. The platform itself is solid and continues to evolve in ways that benefit our business. Review collected by and hosted on G2.com.

While I’m generally very satisfied with Relay, I do think there’s room for improvement in usability. The reporting functionality can be a bit slow and sometimes difficult to navigate, and creating reports from scratch isn’t as intuitive as it could be. I also wish there were more support resources—like a dedicated service to help build messages—especially for teams without the bandwidth to do it all internally. Review collected by and hosted on G2.com.

What I like best about Relay Network, is the hands-on support we receive from our Client Success Director. Even after using the platform for 3 years, there are still questions that arise and it's to know who to go to for help. Review collected by and hosted on G2.com.

What I dislike about Relay Network is that it was positioned as having PDF conversion capabilities to help support the Pharma Industry's Medical/Legal/Regulatory Review process, but they don't work as expected. Due to the rules and restrictions different pharma orgs have the PDFs available in Cx builder are not configurable in a way that can be adjusted to fit the clients needs. Review collected by and hosted on G2.com.

The ability to send customized bite-sized messages to our patients! Also, our client success manager, Tom is nothing short of amazing. He is always willing to help us when we have questions! The platform is extremely user-friendly. Review collected by and hosted on G2.com.

Certain platform limitations (i.e. font types) Review collected by and hosted on G2.com.

My account executive, Elizabeth, has been an exceptional partner. She is always quick to respond and consistently provides thoughtful, strategic advice on how to make the most of the platform to boost customer engagement. Relay has greatly improved our customers' experience by allowing us to deliver timely, access-related communications at important points in their journey. Additionally, I find Relay’s survey feature particularly valuable, as it delivers real-time insights that enable us to continually refine and personalize the customer experience. Review collected by and hosted on G2.com.

Some of the Relay features still need further refinement. For example, the client does not have the ability to create their own power-up surveys and so I need to rely on a customer service rep to create them. This can cause a lot of back and forth when even the most minor adjustments need to be made. Additionally, we've also had some issues with the way that data is coming into our database from Relay. For example, we are not receiving engagement data if it lives on a second card. This skews our engagement data. Review collected by and hosted on G2.com.

I collaborate with numerous external partners, and Relay stands out as one of the best. Their team-oriented approach and responsiveness make them quick to help solve problems and support every initiative we have underway. Review collected by and hosted on G2.com.

Every team member I have had the pleasure of working with has been exceptional. They consistently demonstrate both support and professionalism. Review collected by and hosted on G2.com.

I appreciate the great reporting platform from Relay Network, which helps us measure the success of our campaigns effectively. The feed application is highly useful for engaging contacts on multiple use cases simultaneously. I also value the exceptional support we receive from the Relay team. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Flexibility and problem solving together Review collected by and hosted on G2.com.

We cannot collect credit card information Review collected by and hosted on G2.com.

I love everything about it. Gets the job done wonderfully Review collected by and hosted on G2.com.

There is nothing I don't like. The whole program is great. Review collected by and hosted on G2.com.

Relay is a unique way for businesses to reach frequent customers through the commutation channel they use most. It is also very easy to use for both the user and the customer. Review collected by and hosted on G2.com.

When it comes to downloading another app or creating an online profile to make payments, most customers don’t want to take the extra step. As technology consultants we are always looking for new ways to streamline these processes. Review collected by and hosted on G2.com.

Simple and easy to use. Prompts make it easy to use. Review collected by and hosted on G2.com.

Almost most too many options as some duplicate the same taskings. Review collected by and hosted on G2.com.