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# Change Healthcare vs Relay Network Comparison - What are their main differences?

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Change HealthcareRelay Network[+ Add Product](#)

Reviews

**Change Healthcare** [

3.9/5(21)

](https://www.g2.com/products/change-healthcare-change-healthcare/reviews#reviews)

**Relay Network** [

4.3/5(12)

](https://www.g2.com/products/relay-network/reviews#reviews)

Pricing

**Change Healthcare**
No pricing available

**Relay Network**
 **Contact Us** · CX Builder Platform

**Pricing Insights**
from reviews

Time to Implement

**Change Healthcare**
Not enough reviews yet

**Relay Network**
Not enough reviews yet

Return on Investment

**Change Healthcare**
Not enough reviews yet

**Relay Network**
Not enough reviews yet

Perceived Cost

**Change Healthcare**
Not enough reviews yet

**Relay Network**
$$$$$

Average Discount

**Change Healthcare**
Not enough reviews yet

**Relay Network**
Not enough reviews yet

 ![Change Healthcare](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_afb146ffa5dd9e5bcc034038dce7c880/change-healthcare-change-healthcare.png "Change Healthcare")

 ![Relay Network](https://images.g2crowd.com/uploads/product/hd_favicon/b89279b59206e04f0104fc2c6c2d0aec/relay-network.svg "Relay Network")

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Pros & Cons

**Change Healthcare**
[
Billing Issues (1)
](https://www.g2.com/products/change-healthcare-change-healthcare/reviews?filters%5Bsentiment_snippet%5D=1541314&qs=pros-and-cons#reviews)[
Payment Issues (1)
](https://www.g2.com/products/change-healthcare-change-healthcare/reviews?filters%5Bsentiment_snippet%5D=1541360&qs=pros-and-cons#reviews)

**Relay Network**
[
Customer Support (6)
](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2268613&qs=pros-and-cons#reviews)[
Helpful (5)
](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310038&qs=pros-and-cons#reviews)[
Missing Features (4)
](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310015&qs=pros-and-cons#reviews)[
Incomplete Data (2)
](https://www.g2.com/products/relay-network/reviews?filters%5Bsentiment_snippet%5D=2310031&qs=pros-and-cons#reviews)

Integrations

**Change Healthcare**
Not enough data

**Relay Network**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-cloud.png "Product Avatar Image")

Adobe Experience Cloud

](https://www.g2.com/products/adobe-experience-cloud/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-journey-optimizer.png "Product Avatar Image")

Adobe Journey Optimizer

](https://www.g2.com/products/adobe-journey-optimizer/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_818d90027973233a6e6244ab315082ab/microsoft-dynamics-365-connector.png "Product Avatar Image")

Microsoft Dynamics 365...

](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ecffbcc525c61efc944dafcc553f01b8/agentforce-marketing-formerly-salesforce-marketing-cloud.jpg "Product Avatar Image")

Salesforce Marketing Cloud

](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[
View all
](https://www.g2.com/products/relay-network/integrations)

Ratings

Meets Requirements

**Change Healthcare**

8.4

8.416

**Relay Network**

8.8

8.810

Ease of Use

**Change Healthcare**

7.9

7.916

**Relay Network**

8.5

8.511

Ease of Setup

**Change Healthcare**

6.7

6.79

**Relay Network**

8.1

8.18

Ease of Admin

**Change Healthcare**

6.9

6.99

**Relay Network**

8.6

8.67

Quality of Support

**Change Healthcare**

6.5

6.516

**Relay Network**

9.4

9.411

Has the product been a good partner in doing business?

**Change Healthcare**

5.7

5.79

**Relay Network**

9.5

9.57

Product Direction (% positive)

**Change Healthcare**

6.7

6.714

**Relay Network**

10.0

10.011

Features

Personalization Engines[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

7.2

5

Segmentation

A/B Testing

Not enough data

6.7(won by default)

5

Customer Profiles

Not enough data

Feature Not Available

Targeting

Behavioral Targeting

Not enough data

6.7(won by default)

5

Contextual Targeting

Not enough data

7.0(won by default)

5

Triggered Content

Triggered Messages

Not enough data

7.7(won by default)

5

Geofencing

Not enough data

Feature Not Available

Triggered Emails

Not enough data

Feature Not Available

Personalized Content

Website Personalization

Not enough data

7.7(won by default)

5

Recommendation Engine

Not enough data

Feature Not Available

Personalized Discounts

Not enough data

Feature Not Available

Agentic AI - Personalization Engines

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Feature Not Available

Decision Making

Not enough data

Not enough data

Patient Engagement[Hide 99 FeaturesShow 99 Features](javascript:void(0);)

8.2

7

Not enough data

Patient-Centered Functions

Online Presence Management

Not enough data

Feature Not Available

Patient Feedback Management

Not enough data

Not enough data

Patient Portal

Not enough data

Feature Not Available

Patient Communications

Not enough data

Not enough data

Integration with Wearables

Not enough data

Feature Not Available

Third-Party Integrations

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Patient Records Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Intake Management

Not enough data

Not enough data

Records Management

Not enough data

Not enough data

Claims Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Operations

Workflow Management

8.0(won by default)

5

Not enough data

EHR Integration

8.3(won by default)

5

Feature Not Available

Interoperability

Not enough data

Not enough data

Digital Intake Forms

Not enough data

Not enough data

Engagement Measuring

Not enough data

Not enough data

Patient Satisfaction Management

Not enough data

Not enough data

IPC Systems Integration

Not enough data

Feature Not Available

Patient Intake

Not enough data

Not enough data

Patient Engagement

Not enough data

Not enough data

Care Plan Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Care Summaries

Not enough data

Not enough data

EHR-Agnostic

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Scheduling

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

For Healthcare

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Patient Education

Not enough data

Not enough data

Electronic Payments

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Patient Questionnaires

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Confirmations/Reminders

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Medication History

Not enough data

Not enough data

Online Refills

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Prescription Renewal

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Lab Results

Not enough data

Not enough data

Telemedicine

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Patient Monitoring

Not enough data

Not enough data

Health Record Access

Not enough data

Not enough data

Medical Billing

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Bill Payment

Not enough data

Not enough data

For Medical Purposes

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Video Consultations

Not enough data

Not enough data

Secure Messaging

Not enough data

Not enough data

Show 4 feature categories with incomplete data

HIPAA Compliant Messaging[Hide 41 FeaturesShow 41 Features](javascript:void(0);)

Not enough data

Not enough data

Platform

User Authorization - HIPAA Compliant Messaging

Not enough data

Not enough data

Compliant Texting - HIPAA Compliant Messaging

Not enough data

Not enough data

Compliant Emailing - HIPAA Compliant Messaging

Not enough data

Feature Not Available

Clinical Communication - HIPAA Compliance

Not enough data

Feature Not Available

HIPAA Compliance - HIPAA Compliant Messaging

Not enough data

Not enough data

Operating Systems - HIPAA Compliant Messaging

Not enough data

Feature Not Available

Message Lifespan - HIPAA Compliant Messaging

Not enough data

Not enough data

Workflow Enhancement - HIPAA Compliant Messaging

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

Additional Functionality

Customizable Templates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

For Healthcare

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

API

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Digital Customer Onboarding[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

Not enough data

Process Automation

Onboarding Flow Management

Not enough data

Not enough data

E-Signature

Not enough data

Not enough data

Data Capture

Not enough data

Not enough data

Auto-Capture

Not enough data

Feature Not Available

Identity Verification

ID Scanning

Not enough data

Not enough data

KYC

Not enough data

Feature Not Available

Credit Check

Not enough data

Feature Not Available

Agentic AI - Digital Customer Onboarding

Decision Making

Not enough data

Not enough data

Proactive Notification[Hide 8 FeaturesShow 8 Features](javascript:void(0);)

Not enough data

Not enough data

Messaging Channels

SMS Messaging

Not enough data

Not enough data

Email

Not enough data

Feature Not Available

Voice Messaging

Not enough data

Feature Not Available

Two way messaging

Not enough data

Not enough data

Administration

Scheduling

Not enough data

Not enough data

Triggered Notifications

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Mobile Marketing[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

Not enough data

Not enough data

Analysis

Application Attribution

Not enough data

Not enough data

Campaign Analysis

Not enough data

Not enough data

Uninstall Tracking

Not enough data

Feature Not Available

Activity Dashboard

Not enough data

Feature Not Available

Multi-Channel Attribution

Not enough data

Not enough data

ROI Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Campaigns

Proximity Marketing

Not enough data

Feature Not Available

Alerts/Notifications

Not enough data

Not enough data

Bulk SMS

Not enough data

Not enough data

Two-Way Text Messaging

Not enough data

Not enough data

Email Campaigns

Not enough data

Feature Not Available

Audience Segmentation

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Location-Based Marketing

Not enough data

Not enough data

SMS Marketing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Engagement

Coupons and Promotions

Not enough data

Feature Not Available

Social Promotion

Not enough data

Not enough data

Platform

Optimization

Not enough data

Not enough data

Integrations - Mobile Marketing

Not enough data

Feature Not Available

Internationalization

Not enough data

Feature Not Available

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Agentic AI - Mobile Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Feature Not Available

Proactive Assistance

Not enough data

Feature Not Available

Decision Making

Not enough data

Feature Not Available

Campaign Planning

Not enough data

Not enough data

Additional Functionality

Visual Analytics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Text-to-Win

Not enough data

Not enough data

CRM

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Contextual Targeting

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Coupons

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Change Healthcare](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_afb146ffa5dd9e5bcc034038dce7c880/change-healthcare-change-healthcare.png "Change Healthcare")](https://www.g2.com/products/change-healthcare-change-healthcare/reviews)

Change Healthcare

Small-Business(50 or fewer emp.)

52.4%

Mid-Market(51-1000 emp.)

42.9%

Enterprise(\> 1000 emp.)

4.8%

[![Relay Network](https://images.g2crowd.com/uploads/product/hd_favicon/b89279b59206e04f0104fc2c6c2d0aec/relay-network.svg "Relay Network")](https://www.g2.com/products/relay-network/reviews)

Relay Network

Small-Business(50 or fewer emp.)

27.3%

Mid-Market(51-1000 emp.)

36.4%

Enterprise(\> 1000 emp.)

36.4%

Small-Business

(50 or fewer emp.)

52.4%

27.3%

Mid-Market

(51-1000 emp.)

42.9%

36.4%

Enterprise

(\> 1000 emp.)

4.8%

36.4%

Reviewers' Industry

[![Change Healthcare](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_afb146ffa5dd9e5bcc034038dce7c880/change-healthcare-change-healthcare.png "Change Healthcare")](https://www.g2.com/products/change-healthcare-change-healthcare/reviews)
Change Healthcare

Hospital & Health Care

28.6%

Medical Practice

23.8%

Health, Wellness and Fitness

19.0%

Financial Services

9.5%

Consulting

4.8%

Other

14.3%

[![Relay Network](https://images.g2crowd.com/uploads/product/hd_favicon/b89279b59206e04f0104fc2c6c2d0aec/relay-network.svg "Relay Network")](https://www.g2.com/products/relay-network/reviews)
Relay Network

Pharmaceuticals

54.5%

Financial Services

18.2%

Information Technology and Services

9.1%

Hospital & Health Care

9.1%

Automotive

9.1%

Other

0.0%

FAQs

## Change Healthcare vs Relay Network FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between Relay Network vs Change Healthcare?

Relay Network stands out for its higher reviewer satisfaction, especially in support and ease of use, while Change Healthcare is noted for broader healthcare integrations but lower support ratings.

| [Relay Network](https://www.g2.com/products/relay-network/reviews) | [Change Healthcare](https://www.g2.com/products/change-healthcare-change-healthcare/reviews) |
| --- | --- |
| 4.3/5 (12 reviews) | 3.9/5 (21 reviews) |
| 8.1 | 6.7 |
| 9.4 | 6.5 |
| Customer Support (6 all-time mentions) | — |

### How do the pricing models of Relay Network and Change Healthcare compare?

Relay Network is rated as the stronger value, with higher satisfaction on price and cost-related dimensions.

- **Relay Network:** Reviewers highlight satisfaction with the platform's value, citing improved engagement and efficiency.
- **Change Healthcare:** Reviewers express frustration with billing and payment issues, and dissatisfaction with customer support.

### What are the best alternatives to Relay Network and Change Healthcare?

The top 3 alternatives to Relay Network and Change Healthcare are Zendesk for Customer Service, Braze, and ModMed.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Relay Network](https://www.g2.com/products/relay-network/reviews) | 4.3/5 (12 reviews) | — | Reviewers highlight satisfaction with engagement and efficiency | Customer Support (6 all-time mentions) |
| [Change Healthcare](https://www.g2.com/products/change-healthcare-change-healthcare/reviews) | 3.9/5 (21 reviews) | — | Reviewers cite frustration with billing and payment issues | — |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Customer service and support |
| [Braze](https://www.g2.com/products/braze/reviews) | 4.5/5 (1689 reviews) | Mid-Market | — | Personalization and campaign management |
| [ModMed](https://www.g2.com/products/modmed/reviews) | 4.5/5 (362 reviews) | Small-Business | — | Healthcare workflow optimization |

### Which Personalization Engines features should I prioritize when comparing Relay Network and Change Healthcare?

Buyers comparing Relay Network and Change Healthcare should prioritize Customer Support, Ease of Use, Personalization, Engagement, and Communication Efficiency.

- **Customer Support:** Relay Network 9.4, Change Healthcare 6.5; Relay Network has 6 all-time support mentions.
- **Ease of Use:** Relay Network 8.5, Change Healthcare 7.9.
- **Personalization:** Relay Network 2 all-time mentions; Change Healthcare —.
- **Engagement:** Relay Network 3 all-time mentions; Change Healthcare —.
- **Communication Efficiency:** Relay Network 3 all-time mentions; Change Healthcare —.

### What are the pros and cons of Relay Network vs Change Healthcare?

Relay Network's headline strength is customer support, while Change Healthcare's is healthcare workflow integration.

- **Relay Network strengths:** Customer Support (6 all-time mentions), Helpful (5), Customer Satisfaction (4), Communication (3), Engagement (3), Experience (3), Response Speed (3), Personalization (2).
- **Relay Network trade-offs:** Missing Features (4), Incomplete Data (2), Insufficient Features (2), Not User-Friendly (2).
- **Change Healthcare strengths:** Reviewers highlight healthcare workflow optimization and broad integration with healthcare systems.
- **Change Healthcare trade-offs:** Billing Issues (1), Payment Issues (1), Poor Customer Support (1), Poor Responsiveness (1).

### Is Relay Network or Change Healthcare better for small businesses?

Relay Network is the better fit for small businesses, with higher satisfaction among small-business reviewers.

- **Relay Network:** Small-business reviewers consistently cite ease of use, strong support, and improved engagement.
- **Change Healthcare:** Small-business reviewers report challenges with support and communication, and frustration with billing processes.

### Which Personalization Engines platform has better integrations?

Relay Network and Change Healthcare are at parity for integrations, with no recent reviewer-cited integration themes for either product.

- **Relay Network:** No recent reviewer-cited integrations.
- **Change Healthcare:** No recent reviewer-cited integrations.

### How do Relay Network and Change Healthcare compare on customer support?

Relay Network outperforms Change Healthcare on Quality of Support by a margin of 2.9 points (9.4 vs 6.5).

- **Relay Network:** Reviewers consistently praise responsive, hands-on support and strategic guidance, with 6 all-time support mentions.
- **Change Healthcare:** Reviewers frequently cite difficulty reaching support, poor responsiveness, and communication barriers.

### Which is easier to implement, Relay Network or Change Healthcare?

Relay Network is easier to implement, with a 1.4-point advantage in Ease of Setup (8.1 vs 6.7).

- **Relay Network:** Reviewers describe a user-friendly setup process and accessible support during onboarding.
- **Change Healthcare:** Reviewers report setup challenges, confusing instructions, and difficulty navigating support during implementation.

### Which product has better Optimization?

Relay Network is favored for Optimization, with higher reviewer satisfaction and more frequent mentions of engagement and efficiency improvements.

- **Relay Network:** Engagement (3 all-time mentions), Efficiency (2), and higher Meets Requirements score (8.8).
- **Change Healthcare:** Meets Requirements score of 8.4, with reviewers noting workflow optimization in healthcare settings.

Alternatives

**Change Healthcare Alternatives**

 ![ModMed](https://images.g2crowd.com/uploads/product/hd_favicon/dc69ae8cef0b850897f4e5b584bbcc3e/modmed.svg "ModMed")

[
ModMed
](/products/modmed/reviews)

 ![Spruce Health](https://images.g2crowd.com/uploads/product/hd_favicon/93e8f434dc843131d58a3a10e481d2c5/spruce-health.svg "Spruce Health")

[
Spruce Health
](/products/spruce-health/reviews)

 ![Weave](https://images.g2crowd.com/uploads/product/hd_favicon/b409b22ce786b9a3b9e9aaef1169cea0/weave-weave.svg "Weave")

[
Weave
](/products/weave-weave/reviews)

 ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye")

[
Birdeye
](/products/birdeye/reviews)

**Relay Network Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Braze](https://images.g2crowd.com/uploads/product/hd_favicon/048489136cfe3c3bae96cb6be5abaa04/braze.svg "Braze")

[
Braze
](/products/braze/reviews)

 ![Iterable](https://images.g2crowd.com/uploads/product/hd_favicon/1bf77060f8ae9c8d49864d81c92f41d9/iterable.svg "Iterable")

[
Iterable
](/products/iterable/reviews)

 ![Customer.io](https://images.g2crowd.com/uploads/product/hd_favicon/796a98b0661c81fd4f6aa01f2c7b5c2a/customer-io.svg "Customer.io")

[
Customer.io
](/products/customer-io/reviews)

## Change Healthcare vs Relay Network

When assessing the two solutions, reviewers found Relay Network easier to use, set up, and administer. Reviewers also preferred doing business with Relay Network overall.

- Reviewers felt that Relay Network meets the needs of their business better than Change Healthcare.
- When comparing quality of ongoing product support, reviewers felt that Relay Network is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Relay Network over Change Healthcare.