# Change Healthcare vs Relay Network Comparison

| | Change Healthcare | Relay Network | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 21 | 12 | 
| **Largest Market Segment** | Small-Business (52.4% of reviews) | Mid-Market (36.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Change Healthcare


Cons:
- Billing Issues (1 reviews)
- Payment Issues (1 reviews)

### Relay Network

Pros:
- Customer Support (6 reviews)
- Helpful (5 reviews)

Cons:
- Missing Features (4 reviews)
- Incomplete Data (2 reviews)

---
## Ratings Comparison
| Rating | Change Healthcare | Relay Network | 
|---|---|---|
  | **Meets Requirements** | 8.4 (16 reviews) | 8.8 (10 reviews) | 
  | **Ease of Use** | 7.9 (16 reviews) | 8.5 (11 reviews) | 
  | **Ease of Setup** | 6.7 (9 reviews) | 8.1 (8 reviews) | 
  | **Ease of Admin** | 6.9 (9 reviews) | 8.6 (7 reviews) | 
  | **Quality of Support** | 6.5 (16 reviews) | 9.4 (11 reviews) | 
  | **Has the product been a good partner in doing business?** | 5.7 (9 reviews) | 9.5 (7 reviews) | 
  | **Product Direction (% positive)** | 6.7 (14 reviews) | 10.0 (11 reviews) | 

---
## Pricing

### Change Healthcare

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Relay Network

#### Entry-Level Pricing

Plan: CX Builder Platform

Price: Contact Us

Description: Our contract is tailored to meet the unique needs of each client. Contact us to meet with a specialist.

Key Features:
- Implementation and technical support services included
- Dedicated Customer Success Manager (CSM)
- Out-of-box reporting

[Learn more about Relay Network](https://www.g2.com/products/relay-network/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Change Healthcare** | N/A | N/A |
| **Relay Network** | N/A | N/A |

#### Platform

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | Feature Not Available | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | Not enough data | 
| **PCI Compliance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Risk Alerts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

### Personalization Engines

| Product | Score | Reviews |
|---|---|---|
| **Change Healthcare** | N/A | N/A |
| **Relay Network** | 7.2/10 | 5 |

#### Segmentation

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **A/B Testing** | Not enough data | 6.7 (5 reviews) | 
| **Customer Profiles** | Not enough data | Feature Not Available | 

#### Targeting

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Behavioral Targeting** | Not enough data | 6.7 (5 reviews) | 
| **Contextual Targeting** | Not enough data | 7.0 (5 reviews) | 

#### Triggered Content

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Geofencing** | Not enough data | Feature Not Available | 
| **Triggered Emails** | Not enough data | Feature Not Available | 
| **Triggered Messages** | Not enough data | 7.7 (5 reviews) | 

#### Personalized Content

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Recommendation Engine** | Not enough data | Feature Not Available | 
| **Personalized Discounts** | Not enough data | Feature Not Available | 
| **Website Personalization** | Not enough data | 7.7 (5 reviews) | 

#### Agentic AI - Personalization Engines

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Change Healthcare** | N/A | N/A |
| **Relay Network** | N/A | N/A |

#### Process Automation

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Onboarding Flow Management** | Not enough data | Not enough data | 
| **E-Signature** | Not enough data | Not enough data | 
| **Data Capture** | Not enough data | Not enough data | 
| **Auto-Capture** | Not enough data | Feature Not Available | 

#### Identity Verification

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **ID Scanning** | Not enough data | Not enough data | 
| **KYC** | Not enough data | Feature Not Available | 
| **Credit Check** | Not enough data | Feature Not Available | 

#### Agentic AI -  Digital Customer Onboarding

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Change Healthcare** | 8.2/10 | 7 |
| **Relay Network** | N/A | N/A |

#### Patient-Centered Functions

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Online Presence Management** | Not enough data | Feature Not Available | 
| **Patient Feedback Management** | Not enough data | Not enough data | 
| **Patient Portal** | Not enough data | Feature Not Available | 
| **Patient Communications** | Not enough data | Not enough data | 
| **Integration with Wearables** | Not enough data | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Patient Records Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Appointment Management** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Intake Management** | Not enough data | Not enough data | 
| **Records Management** | Not enough data | Not enough data | 
| **Claims Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 

#### Operations

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Workflow Management** | 8.0 (5 reviews) | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Digital Intake Forms** | Not enough data | Not enough data | 
| **Engagement Measuring** | Not enough data | Not enough data | 
| **Patient Satisfaction Management** | Not enough data | Not enough data | 
| **EHR Integration** | 8.3 (5 reviews) | Feature Not Available | 
| **IPC Systems Integration** | Not enough data | Feature Not Available | 
| **Patient Intake** | Not enough data | Not enough data | 
| **Patient Engagement** | Not enough data | Not enough data | 
| **Care Plan Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Care Summaries** | Not enough data | Not enough data | 
| **EHR-Agnostic** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Patient Education** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Patient Questionnaires** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Confirmations/Reminders** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Medication History** | Not enough data | Not enough data | 
| **Online Refills** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Prescription Renewal** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Lab Results** | Not enough data | Not enough data | 
| **Telemedicine** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Patient Monitoring** | Not enough data | Not enough data | 
| **Health Record Access** | Not enough data | Not enough data | 
| **Medical Billing** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Bill Payment** | Not enough data | Not enough data | 
| **For Medical Purposes** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Video Consultations** | Not enough data | Not enough data | 
| **Secure Messaging** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Change Healthcare** | N/A | N/A |
| **Relay Network** | N/A | N/A |

#### Messaging Channels

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | Feature Not Available | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Mobile Marketing

| Product | Score | Reviews |
|---|---|---|
| **Change Healthcare** | N/A | N/A |
| **Relay Network** | N/A | N/A |

#### Analysis

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Application Attribution** | Not enough data | Not enough data | 
| **Campaign Analysis** | Not enough data | Not enough data | 
| **Uninstall Tracking** | Not enough data | Feature Not Available | 
| **Activity Dashboard** | Not enough data | Feature Not Available | 
| **Multi-Channel Attribution** | Not enough data | Not enough data | 
| **ROI Tracking** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Behavior Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Conversion Tracking** | Not enough data | Not enough data | 

#### Campaigns

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Proximity Marketing** | Not enough data | Feature Not Available | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Bulk SMS** | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 
| **Email Campaigns** | Not enough data | Feature Not Available | 
| **Audience Segmentation** | Not enough data | Not enough data | 
| **Campaign Segmentation** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Multi-Campaign** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Multi-Channel Marketing** | Not enough data | Not enough data | 
| **Location-Based Marketing** | Not enough data | Not enough data | 
| **SMS Marketing** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Engagement

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Coupons and Promotions** | Not enough data | Feature Not Available | 
| **Social Promotion** | Not enough data | Not enough data | 

#### Platform

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Optimization** | Not enough data | Not enough data | 
| **Integrations - Mobile Marketing** | Not enough data | Feature Not Available | 
| **Internationalization** | Not enough data | Feature Not Available | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Mobile Marketing

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 
| **Campaign Planning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Change Healthcare | Relay Network | 
|---|---|---|
| **Visual Analytics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Campaign Analytics** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Campaign Scheduling** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Text-to-Win** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Contextual Targeting** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Coupons** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)


**Unique to Relay Network (5):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Digital Customer Onboarding Software](https://www.g2.com/categories/digital-customer-onboarding), [Personalization Engines](https://www.g2.com/categories/personalization-engines), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Change Healthcare | Relay Network | 
|---|---|---|
| **Small-Business** | 52.4% | 27.3% | 
| **Mid-Market** | 42.9% | 36.4% | 
| **Enterprise** | 4.8% | 36.4% | 

### By Industry

#### Change Healthcare

- **Hospital & Health Care:** 28.6%
- **Medical Practice:** 23.8%
- **Health, Wellness and Fitness:** 19.0%
- **Financial Services:** 9.5%
- **Consulting:** 4.8%
- **Consumer Goods:** 4.8%
- **Computer Software:** 4.8%
- **Chemicals:** 4.8%

#### Relay Network

- **Pharmaceuticals:** 54.5%
- **Financial Services:** 18.2%
- **Information Technology and Services:** 9.1%
- **Hospital & Health Care:** 9.1%
- **Automotive:** 9.1%

---
## Alternatives

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---
## Top Discussions

### Change Healthcare

- Title: [What are the 5 trends in Healthcare?](https://www.g2.com/discussions/what-are-the-5-trends-in-healthcare) — 2 comments, 1 upvote
  > **Top comment:** "True Healthy Facts - Many methods to improve your health are pretty straightforward: to lose weight, eat less and exercise more...."
- Title: [How do I change healthcare for the better?](https://www.g2.com/discussions/change-healthcare-how-do-i-change-healthcare-for-the-better) — 2 comments
  > **Top comment:** "Networking groups ,are essential for topics like healthy families and health care for all."
- Title: [What does the company change healthcare do?](https://www.g2.com/discussions/change-healthcare-what-does-the-company-change-healthcare-do) — 1 comment
  > **Top comment:** "The Technology Vision - How to create the best strategy that will help companies achieve their technology vision and ensure success...."
- Title: [What changes can be made in Healthcare?](https://www.g2.com/discussions/what-changes-can-be-made-in-healthcare) — 1 comment
  > **Top comment:** "Best Business Circle - One of the best ways to build close relationships with people is to get to know them on a personal level...."

### Relay Network

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/change-healthcare-change-healthcare-vs-relay-network)