Customer Experience Solutions Features

Creates feedback forms that are consistent with the design of the site.

Supports the creation and deployment of different survey types on different channels or devices.

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Allows designs to adapt automatically to the device that users access the survey or software.

Aggregates feedback and transforms feedback into actionable insights.

Triggers creation of a new case after customer leaves feedback.

Analyze collected feedback near or in real-time.

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Provides a secure and compliant system.

Continually inspects, audits, and monitors system to keep it up to date.

Application is its own calendar, booking, and reminder system.

The software uses data from CRM, calendar, or another application to generate reminders.

Reminders are sent via text message to a mobile device.

Reminders are sent via email.

Reminders are sent via automated phone call.

Recipient is prompted to confirm, cancel, or reschedule the appointment

Ability to remotely control the content displayed across digital screens.

Ability to schedule digital signage content in advance.

Enables individuals with different roles within the operator’s organization to control the content that is being published on the digital signage network.

Provides users the ability to upload a variety of media formats, including photos, videos, and URL addresses for live web pages.

Provides users the built-in ability to edit parts of their designs, like images and text.

Integrates with existing hardware.

Allows users to organize multiple screens into a single unit.

Ability to connect and integrate with your asset management sources to feed your screen from where your assets are housed.

Provides detailed information about the content assets and playback, playbackmedia players, and user management.

Provides SMS text updates to customers in the queue.

Offers customized settings for VIP customers in the queue.

Supports multiple lanugages.

Provides clerks and representatives with customer data while they're being served.

Offer predictive analytics on customer concerns based on customer data.

Generates performance reports for individual clerks and representatives

Generates performance reports for individual locations.

Provides proprietary hardware like kiosks, tablets, and TVs.

Queue can be visualized for customers via digital signage.

Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time

Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media

Ability to send confirmation and reminder emails & texts

Ability to send automated follow-up emails/texts upon conclusion of appointment

Receive a notification whenever a customer schedules an appointment

Automatically detects the time zone of both parties to avoid booking mistakes

Ability to set preferred availability to ensure appointments are only booked during approved times

Ability to block off additional time between appointments for travel or preparation

Personalize booking page with custom logos and colors to match branding

Personalize a booking link to share with customers

Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc.

Provides the ability to be embedded into websites

Integrates with payment processing software to accept payment from customers

Integrates with video conferencing tools to allow for virtual appointments

Integrates with SMS providers or instant messaging platforms to communicate directly with customers

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Provides the ability to generate images from a text prompt.

Simulates human-like speech from text inputs.

Converts images into a textual description, identifying key elements.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Provides the ability to generate video from a text prompt.

Provides the ability to generate 3D renderings from a text prompt.

Works across multiple software systems or databases

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Engages in human-like conversation for task delegation