Customer Experience Solutions Reviews & Product Details

Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM). By incorporating predictive analytics, machine learning, and artificial intelligence, the platform helps organisations stay proactive, predictive, and productive, unlocking powerful capabilities that enhance customer experiences while reducing operational costs. Each module enables organisations to deliver a wide range of services through a single intuitive interface, helping maximise the value of every customer interaction across industries such as healthcare, financial services, education, retail, telecommunications, government, and more.

Seller

ACF Technologies

Discussions

Customer Experience Solutions Community

Languages Supported

Danish, German, Greek, English, French, Hebrew, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish

Solution Type

All-in-One

Overview by

ACF Technologies

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

Salesforce Service Cloud

4.4/5(8,461)

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User Insights

Average based on 33 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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MOHIT M.

Intelligent Automation Consultant

Enterprise (> 1000 emp.)

5/11/2023

"Q-Flow - Boon for healthcare organizations"

4.5/5

What do you like best about Customer Experience Solutions?

Some benefits of Q-flow are:

- Agent assisted appointment scheduling

- calendar capacity analysis and planning

- allocation of resources required for appointment Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Cost might be an issue and because of that it might not attract small healthcare organizations. Customer support seems to be great if the customers are facing issues. Review collected by and hosted on G2.com.

Nabinsha J.

Small-Business (50 or fewer emp.)

5/10/2023

"Q-Flow Platform: In an IT Perspective"

2.5/5

What do you like best about Customer Experience Solutions?

The best things I like about Q-Flow are its user-friendly interface and customisation. It's so user-friendly and intuitive that anyone with basic computer knowledge can become an expert in hours. Customizability makes it super convenient for users to cater it to their preference, thereby increasing value. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

The only major disadvantage is cost. For smaller businesses, it can be costly and many companies might not be able to afford it. The second problem is the limitation in integration with third-party tools. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/11/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good Platform for automating Medical processes"

4.5/5

What do you like best about Customer Experience Solutions?

The Q-Flow Platform GUI is pretty simple & easy to use. After a small session of training, one case quickly uses the tool. The process flows can easily be created. Patient flow, checkin & Queue management are key features of this tool. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Customer support needs to be more responsive & sometimes the application does not respond on time. The licensing cost needs to be more competitive. Review collected by and hosted on G2.com.

Ashwini K.

Network Administrator

Mid-Market (51-1000 emp.)

6/15/2023

"Nice platform to use and communicate"

5/5

What do you like best about Customer Experience Solutions?

We can manage our time efficiently and the ability to control the system is fantastic. Q-Flow have provided more than previously offered us. The Q-Flow work really very fast and smooth. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Like dislike is two part of thinking and no one is perfect and I don't think anything for dislike if you face some issue then Q-Flow have a support team for resolution Review collected by and hosted on G2.com.

Sanjay K.

Business Process Analyst 3

Mid-Market (51-1000 emp.)

5/9/2023

"One point solution for Medical process automation"

4.5/5

What do you like best about Customer Experience Solutions?

* Various options to manage the medical process

* Automatic appointment assistance

* Easy integration to CRM & ERP solutions

* Easy to use Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

I didn't find any cons about the Q-Flow platform. Review collected by and hosted on G2.com.

Z D.

Consultant

Mid-Market (51-1000 emp.)

5/10/2023

"Orchestrating end to end flow"

4/5

What do you like best about Customer Experience Solutions?

Most intuitive gui with flow builder helps to prepare the end to end journey for given use case Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Licensing issues on the platform helps to reduce customer friction Review collected by and hosted on G2.com.

Dilip S.

Business Data Analyst

Enterprise (> 1000 emp.)

5/12/2023

"Good"

5/5

What do you like best about Customer Experience Solutions?

Good to create Flows as I'm exploring the tool at the moment Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

None as of date I had good experience so far Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

5/9/2023

"Review Q-Flow"

4/5

What do you like best about Customer Experience Solutions?

Digitize documents and perform OCR, It can help me to save time to capture all the incoming vendor invoices for ERP process Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Most of the functions are good. No special modules or functions I don't like Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

6/12/2023

"wonderful and easy to use"

5/5

What do you like best about Customer Experience Solutions?

convenience to get in touch with the customer, the best tool Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

Nothing, as it is so simple to use & very helpful Review collected by and hosted on G2.com.

Faye H.

change and implementation co-ordinator

Mid-Market (51-1000 emp.)

2/28/2022

"Great communication and easy to use"

5/5

What do you like best about Customer Experience Solutions?

I like that we can manage our calendars efficiently, the speed for the next available appointment is phenomenal, and the ability to control the system ourselves as administrators is fantastic. Other companies we have previously used haven't offered us half as much as what Q-Flow can. We would wait up to 10 minutes to view the next available appointment, whereas Q-Flow, displays it within seconds. Review collected by and hosted on G2.com.

What do you dislike about Customer Experience Solutions?

I cannot think of anything I dislike. If we have any issues, they are raised directly to the support team and actioned immediately. Q-Flow is suitable for our companies needs. Review collected by and hosted on G2.com.

Recommendations to others considering Customer Experience Solutions:

We have looked at the current market, and there aren't any other suppliers that can compete with ACF. We receive excellent service from the customer support team and our relationship managers. I would recommend ACF to any company that is looking to have an effective appointment booking system Review collected by and hosted on G2.com.

What problems is Customer Experience Solutions solving and how is that benefiting you?

We have been able to offer our customers more appointments while using Q-Flow. The ability to restrict certain appointment types to specific days and to certain mortgage advisors has helped us produce record numbers of appointments within our business area. Review collected by and hosted on G2.com.