---
title: Pure Chat Reviews
meta_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 207 reviews by the users' company size, role or industry
  to find out how Pure Chat works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 207
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Pure Chat Reviews
**Vendor:** Pure Chat  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 207
## About Pure Chat
Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today!



## Pure Chat Pros & Cons
**What users like:**

- Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. (1 reviews)
- Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. (1 reviews)
- Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. (1 reviews)
- Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. (1 reviews)

**What users dislike:**

- Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. (1 reviews)
- Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. (1 reviews)
- Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. (1 reviews)


## Pure Chat Discussions
  - [Does Pure Chat work on mobile?](https://www.g2.com/discussions/does-pure-chat-work-on-mobile) - 1 upvote
  - [Do I need to stay logged in to be available for chats?](https://www.g2.com/discussions/do-i-need-to-stay-logged-in-to-be-available-for-chats) - 1 upvote
  - [Does Pure Chat support other languages?](https://www.g2.com/discussions/does-pure-chat-support-other-languages) - 1 upvote
  - [What counts toward the 15 chat limit?](https://www.g2.com/discussions/what-counts-toward-the-15-chat-limit) - 1 upvote
  - [How do I get Pure Chat on my website?](https://www.g2.com/discussions/how-do-i-get-pure-chat-on-my-website) - 1 upvote

- [View Pure Chat pricing details and edition comparison](https://www.g2.com/products/pure-chat/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A25%3A02+-0500&secure%5Bsession_id%5D=5cf6c349-fc6a-42d4-bb0f-40e083027176&secure%5Btoken%5D=df62f0ae4d8927570993b8dfc0f53fe1bc19e10894ebd874a5f170848fc3f327&format=llm_user)
## Pure Chat Integrations
  - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)

## Pure Chat Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top Pure Chat Alternatives
  - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)
  - [Olark](https://www.g2.com/products/olark/reviews) - 4.3/5.0 (220 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews)