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Compare Olark and Pure Chat 
At a Glance
Market Segments
Small-Business (49.5% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
$17 per month
100% Free
Olark
Star Rating
(224)4.3 out of 5
Market Segments
Small-Business (49.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansOlark vs Pure Chat
When assessing the two solutions, reviewers found Olark easier to use. However, Pure Chat is easier to set up and administer. Reviewers also preferred doing business with Pure Chat overall.
- Olark and Pure Chat both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, Olark and Pure Chat provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Pure Chat over Olark.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
Olark
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
8.9
209
8.9
189
Ease of Use
9.3
211
9.2
190
Ease of Setup
9.0
113
9.2
76
Ease of Admin
9.0
115
9.1
74
Quality of Support
8.8
174
8.8
173
Has the product been a good partner in doing business?
9.1
108
9.2
71
Product Direction (% positive)
8.2
210
9.0
189
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.3
111
|
Verified
9.1
79
|
Verified
8.8
108
|
Verified
8.7
79
|
Verified
8.2
54
7.1
8
9.7
5
8.8
7
Not enough data
8.1
7
Internal Use
7.7
97
|
Verified
8.2
72
|
Verified
8.8
103
|
Verified
8.5
70
|
Verified
8.3
74
|
Verified
7.9
62
|
Verified
8.0
5
8.9
6
8.1
6
8.1
7
8.7
32
|
Verified
8.0
63
|
Verified
Categories
Categories
Shared Categories
Olark and Pure Chat are categorized as Live Chat
Unique Categories
Olark has no unique categories
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Internet
11.4%
Retail
6.4%
Education Management
4.5%
Marketing and Advertising
4.1%
Other
54.1%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
Pure Chat has no discussions with answers
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