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Compare Olark and Pure Chat 
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LiveChat
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At a Glance
Market Segments
Small-Business (49.8% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
$17 per month
100% Free
Olark
Star Rating
(223)4.3 out of 5
Market Segments
Small-Business (49.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per month
Learn more about OlarkPure Chat
Star Rating
(206)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Olark excels in its In-App Messaging feature, scoring 9.7, which allows for seamless communication within the application, while Pure Chat's score of 8.9 indicates it may not be as robust in this area.
- Reviewers mention that Olark's customization options, with a score of 7.7, are somewhat limited compared to Pure Chat's 8.2, which offers more flexibility in tailoring the chat experience to specific business needs.
- G2 users highlight that both platforms have similar scores for Quality of Support at 8.8, but users on G2 note that Olark's support is often praised for being more responsive and helpful in resolving issues quickly.
- Users say that Olark's Targeted Emails feature, scoring 8.2, is effective for engaging customers, but reviewers mention that Pure Chat's score of 7.4 suggests it may lack some advanced targeting capabilities.
- Reviewers mention that both products have strong Conversation Archiving features, with Olark at 8.9 and Pure Chat at 8.5, but users report that Olark's archiving is easier to navigate, making it simpler to retrieve past conversations.
- Users report that while both platforms have a solid rating for Ease of Setup, Olark's score of 9.0 is slightly lower than Pure Chat's 9.2, indicating that users find Pure Chat to be more straightforward to implement in their workflows.
Pricing
Entry-Level Pricing
Olark
Olark Live Chat
$17
per month
- Per Operator
- Customize Your Design
- Chat Ratings
Pure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
Olark
Free Trial is available
Pure Chat
Free Trial is available
Ratings
Meets Requirements
8.9
208
8.9
189
Ease of Use
9.3
210
9.2
190
Ease of Setup
9.0
112
9.2
76
Ease of Admin
9.0
114
9.1
74
Quality of Support
8.8
173
8.8
173
Has the product been a good partner in doing business?
9.1
107
9.2
71
Product Direction (% positive)
8.2
209
9.0
189
Features by Category
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.3
110
|
Verified
9.1
79
|
Verified
8.8
108
|
Verified
8.7
79
|
Verified
8.2
54
7.1
8
9.7
5
8.8
7
Not enough data
8.1
7
Internal Use
7.7
97
|
Verified
8.2
72
|
Verified
8.9
102
|
Verified
8.5
70
|
Verified
8.3
74
|
Verified
7.9
62
|
Verified
8.0
5
8.9
6
8.1
6
8.1
7
8.7
32
|
Verified
8.0
63
|
Verified
Categories
Categories
Shared Categories
Olark and Pure Chat are categorized as Live Chat
Unique Categories
Olark has no unique categories
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
Olark
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Internet
11.4%
Retail
6.4%
Education Management
4.6%
Marketing and Advertising
4.1%
Other
53.9%
Computer Software
5.9%
Higher Education
5.4%
Financial Services
5.4%
Information Technology and Services
4.9%
Retail
4.4%
Other
73.9%
Alternatives
Discussions
What is Olark chat?
1 Comment
LT
Olark Chat is an app that lives on your website and lets visitors connect with agents at your company for real-time support and feedback, and it can be...Read more
Olark has no more discussions with answers
Pure Chat has no discussions with answers
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