--- title: Pure Chat Reviews meta_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how Pure Chat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 207 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Pure Chat Reviews **Vendor:** Pure Chat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 207 ## About Pure Chat Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! ## Pure Chat Pros & Cons **What users like:** - Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. (1 reviews) - Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. (1 reviews) - Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. (1 reviews) - Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. (1 reviews) **What users dislike:** - Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. (1 reviews) - Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. (1 reviews) - Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. (1 reviews) ## Pure Chat Reviews ### 1. Pure Chat Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2017 **What do you like best about Pure Chat?** It is a very simple product and I like that has an up to date look and feel.. **What do you dislike about Pure Chat?** It occasionally goes down & it's hard to get user support for the program. **What problems is Pure Chat solving and how is that benefiting you?** Answering all customer questions, complaints, problems. It is very convenient for our customers & they love it. ### 2. Works great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Pure chat gives you the ability to not only accept chats from your customers, it also allows you to reach out to customers on your website and engage in a discussion about their needs. Fantastic! **What do you dislike about Pure Chat?** I do not dislike anything about Pure Chat yet. **Recommendations to others considering Pure Chat:** I do not have any recommendations at this time, but thank you very much! **What problems is Pure Chat solving and how is that benefiting you?** We are getting great data such as errors in our shopping cart and finding out real reasons as to why customers are moving away from a particular webpage. ### 3. Excellent product **Rating:** 4.0/5.0 stars **Reviewed by:** Ross C. | Domain Relationship & UX Systems Manager, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Easy to configure Very good price Our CS team love using it - It's really easy **What do you dislike about Pure Chat?** Reporting could be far better - Being able to extract customer data **Recommendations to others considering Pure Chat:** For a fast and efficient product, Get this! Excellent value compared to other products used **What problems is Pure Chat solving and how is that benefiting you?** Conversion stats vs PureChat Users ### 4. Pure Chat review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I like that we can see when the other is typing as to avoid confusion. **What do you dislike about Pure Chat?** How often the site goes down. I will often try to get to a customer's chat, but then the site will crash and the questions go unanswered, potentially losing us a sale. **What problems is Pure Chat solving and how is that benefiting you?** It is so helpful being able to communicate with a potential customer immediately, as soon as they have a question. I think a lot of sales we have are due to the info they receive through pure chat. ### 5. Great chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2016 **What do you like best about Pure Chat?** I love the easy and intuitive way it works. You need a day (tops) to learn how to use it properly **What do you dislike about Pure Chat?** To be honest I find it hard to pinpoint what i dislike. Maybe only the fact that sometimes it's lagging(or maybe that's just my pc) **What problems is Pure Chat solving and how is that benefiting you?** I am able to address issues and questions from customers in a fast manner. I'm solving clients inquiries. ### 6. Pure Chat has allowed our recruiting team to engage talent in realtime **Rating:** 4.5/5.0 stars **Reviewed by:** David O. | VP of Employee Engagement, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** We are able to use this tool to guide and immediately engage interested candidates to better facilitate them joining the Driveline Team. **What do you dislike about Pure Chat?** The platform does require the administrator to hold one of the operator seats. **What problems is Pure Chat solving and how is that benefiting you?** We were experiencing application loose due to users having website navigation challenges. ### 7. Simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina S. | Account Support Representative, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I enjoy the simple design of the chat, it's very easy to use and navigate through. A great feature is being able to monitor chats. **What do you dislike about Pure Chat?** There's nothing I can think of as of now. **What problems is Pure Chat solving and how is that benefiting you?** I assist with any account issues that need fulfillment or technology resolutions. ### 8. It has been fantastic thus far. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** The ease of customization from the admin. The ease of installation. I also like the UX/UI. I think some good time was spent on that. **What do you dislike about Pure Chat?** Features I don't use like the personal page. I also wish there was a good API (not through Zapier) that allowed me to record all of this information into my own system. **Recommendations to others considering Pure Chat:** It's a great system. Easy to use. **What problems is Pure Chat solving and how is that benefiting you?** Communication with customers. We have a LOT of happy customers because we answer their questions so promptly. ### 9. Used to save a ton of time with support. **Rating:** 5.0/5.0 stars **Reviewed by:** Craig W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2016 **What do you like best about Pure Chat?** I like that its an easy to use. It helps with solving issues that people are having. It saves so much time. **What do you dislike about Pure Chat?** I dont dislike anything its absolutely amazing. **Recommendations to others considering Pure Chat:** It make things a breeze. Its so amazing for the price and you will not find another product that is better. It helps so much. **What problems is Pure Chat solving and how is that benefiting you?** It makes helping people easier and answering questions quick and easily ### 10. User friendly and flexible **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2016 **What do you like best about Pure Chat?** User friendly on both sides (for company and end user). Easy also to adapt the chat to your liking/preferences (look and feel). **What do you dislike about Pure Chat?** Would be great to also send documents via chat & images. Found of out IE compatibility issues, especially IE 1 does not show the compatibility issue icon any more, so we have some users who never see the live chat pop-up. :( **What problems is Pure Chat solving and how is that benefiting you?** Another way for us to give our customers a great customer service, where we are directly available. ### 11. Used to ask a few questions **Rating:** 5.0/5.0 stars **Reviewed by:** Chandler W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2016 **What do you like best about Pure Chat?** I like the easiness of it its a great experience **What do you dislike about Pure Chat?** I dont dislike anything about it its a really great service **Recommendations to others considering Pure Chat:** Its a really great product **What problems is Pure Chat solving and how is that benefiting you?** All business problems ### 12. Purchat has been good so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Kane G. | Advertising and Marketing, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I like the customization the best. You are able to completely customize the way it appears. **What do you dislike about Pure Chat?** Sometimes the servers go down so we can't use it 100 percent of the time. **What problems is Pure Chat solving and how is that benefiting you?** Real time communication between us and customers. ### 13. Useful Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** The ease at which you can start chatting to people. **What do you dislike about Pure Chat?** I do not think there is anything to dislike **Recommendations to others considering Pure Chat:** It is a useful platform that allows you to connect with people that you may not have come into contact with. **What problems is Pure Chat solving and how is that benefiting you?** I am a mortgage consultant and its easy to talk to new prospective clients. If the clients are taking a little while to respond you can still carry on working whilst you wait for them ### 14. Excellent tool to interact with job seekers without expensive phone calls and delayed emails. **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2016 **What do you like best about Pure Chat?** first the Price - this is the most affordable price in the market for excellent services second - we can see who is chatting with us and from which location this is really important third - we can see who is on our website and on what page. we can offer chat from our side too fourth - we can block any IP Address fifth - Admin area is easy to navigate and everything seems very simple sixth - we can monitor our colleague chat without letting customer know seventh - Personal chat widget - excellent tool if someone wants to talk in private like clients eight - Excellent customer service. all queries are sorted within an hour. Ninth - we have increased our interaction 50% more then before with pure chat Tenth - Personalized chat box its very easy to fancy tool to make it more happening for customers List goes on :-) truly very satisfied **What do you dislike about Pure Chat?** Could not find anything serious yet but if the location area is increased a bit we can see clearly from which city candidate is chatting with us, at the moment we can only see the country location **Recommendations to others considering Pure Chat:** Probably the best live chat product in Market low price with excellent functions **What problems is Pure Chat solving and how is that benefiting you?** In Recruitment business we need to find suitable candidate for the jobs we have. Traditionally we call people internationally and send them emails but this is a late process. people can reach us now instantly, Nobody has time these days to wait few days also we increased the traffic on our website this way we are saving money to pay form job portals candidate can find us directly on our website. ### 15. PureChat Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** The ability to collaborate on incoming chats with colleagues. **What do you dislike about Pure Chat?** The notification features could be improved. At times, we will miss incoming chats due to not receiving a more obvious notification. **What problems is Pure Chat solving and how is that benefiting you?** We deal in IT support for customers who purchase our products. PureChat offers us the benefit of being able to work to resolve issues customers are experiencing in a timely manner apart from a typical phone call. ### 16. Pure Chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** Pure Chat is very user friendly. I've never had to worry about the system going down. The customers enjoy the ease of use as well. **What do you dislike about Pure Chat?** I don't like the auto generated answers. Many times the program has automatically generate answers that are completely irrelevant to what I'm trying to convey to my customer. **What problems is Pure Chat solving and how is that benefiting you?** Pure chat has enabled me to get higher prospect numbers. ### 17. PureChat Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** The quickness to speak with people and that they can easily reach us. **What do you dislike about Pure Chat?** that sometimes if a visitor leaves the page, the chat can sometimes close down. **What problems is Pure Chat solving and how is that benefiting you?** this online chat can save a lot of time that telephone calls can take, being transferred between department etc. Customers can ask us questions relating to a specific course and we have their details in front of us. ### 18. Infusionsoft Live Chat option **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** It was very easy to get started and adding to our website was a simply copy/paste of code. Was also an affordable price and Infusionsoft integration allowing chat records to be funneled to our CRM. **What do you dislike about Pure Chat?** Doesn't allow you to see the chat message before accepting the chat. **What problems is Pure Chat solving and how is that benefiting you?** Quicker way to help sales make contact with leads and integrate that with our CRM ### 19. Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I love the ability to reach clients in the middle of their buying experience. **What do you dislike about Pure Chat?** I wish customers could select their issue as sub category before getting to operator. I wish they were directed to FAQ prior to connecting **Recommendations to others considering Pure Chat:** Thank you for great service! **What problems is Pure Chat solving and how is that benefiting you?** Making my site more user friendly. The site may not be so easy to navigate as I thought. ### 20. We use Pure Chat for PayTop to stay in touch with our customers and help them to use our website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I like the user experience and the simplicity to use Pure Chat. I like the email who is send every day to have a report of the activity of the day. **What do you dislike about Pure Chat?** I dislike the disconnection if I don't answer immediatily to customers requests. **What problems is Pure Chat solving and how is that benefiting you?** When some customers can't do a money transfer, our reload his prepaid card, our top-up his phone. ### 21. Pure chat is a great way to communicate with students at our school. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I like the prompt notice that a chat is coming in and how easy it is to navigate around the website. **What do you dislike about Pure Chat?** The chat does crash on me from time to time without me knowing, I have to refresh the page. I would like to see more emojis as well. **What problems is Pure Chat solving and how is that benefiting you?** Helping students with their problems, one day at a time :) ### 22. Pure Chat an easy to use and user friendly way to chat with potential customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** The canned responses make Pure Chat a fast way to communicate a lot of information quickly. Very user Friendly also. **What do you dislike about Pure Chat?** Pure Chat for the most part does not have anything I really dislike. **Recommendations to others considering Pure Chat:** It is a very simple to use software and also has tips provided to help you. **What problems is Pure Chat solving and how is that benefiting you?** TV, Internet and phone needs for residential service ### 23. PureChat is a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Love that PureChat is user friendly and makes our customer service with our online customers fast and easy. **What do you dislike about Pure Chat?** Dislike not being able to view FAQ's or canned responses in the same screen as the chat message. it takes time away form the customer having to maneuver through multiple windows **What problems is Pure Chat solving and how is that benefiting you?** we are able to reach customers internationally easier ### 24. Pure chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2017 **What do you like best about Pure Chat?** I love the easy set up and how functional it is for customers. They are please with the accessibility. **What do you dislike about Pure Chat?** Really nothing. It is easy to navigate and very easy for customers to use. **What problems is Pure Chat solving and how is that benefiting you?** chat is easier and the customers are very please that its not overly technical. ### 25. I use it for work everyday! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I am able to see what the customer is viewing on the website so I can help them more easily. **What do you dislike about Pure Chat?** On occasion it seems to be laggy. Also sometimes it shows another person typing in the chat when they are not. **What problems is Pure Chat solving and how is that benefiting you?** All types of customers use our chat. It's a great convenience. ### 26. Decent chat software for small business. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** The interface is easy to use and the alert sound is great! **What do you dislike about Pure Chat?** It seems to loose chats from customers once in a while and 30 seconds to respond is not long enough in my business. **What problems is Pure Chat solving and how is that benefiting you?** Some customers prefer to email or chat over call so it has increased our overall sales. ### 27. Must Have! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Website visitors and potential prospects have instant access to discuss any of our products and plans. **What do you dislike about Pure Chat?** There is not much to dislike. I wish you could customize chat initiations but this is non-critical. **What problems is Pure Chat solving and how is that benefiting you?** Customer user experience and response time is key to converting web visitors into customers. ### 28. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** ability to position it on different site pages **What do you dislike about Pure Chat?** this chat program seems quite good . **Recommendations to others considering Pure Chat:** very easy to use. **What problems is Pure Chat solving and how is that benefiting you?** building business answering customer questions ### 29. Pure Chat Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** The ability to oversee your teams chats and join in a conversation. **What do you dislike about Pure Chat?** Reporting is not the most user friendly and the ability to get more feedback on negative feedback. **What problems is Pure Chat solving and how is that benefiting you?** Ability to communicate with multiple customers at one time. ### 30. I love the opportunity purechat gives me to acquire new prospects and serve my customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2016 **What do you like best about Pure Chat?** It's very quick in response time. I love the transcript and report options as well. **What do you dislike about Pure Chat?** I don't like the auto fill element. Sometimes it puts information in my chat that is exactly the opposite of what I typed. **What problems is Pure Chat solving and how is that benefiting you?** It offers our customers another way to interact with our office staff and is a wonderful source of sales prospects. ### 31. Pure Chat User Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** being able to multi task and speak to clients **What do you dislike about Pure Chat?** No spell check on certain browsers - i.e. firefox or explorer **What problems is Pure Chat solving and how is that benefiting you?** Being able to communicate with multiple users, also on a wider geographical location. ### 32. Pure Chat is working well! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** That you can view other chats and view records of previous chats **What do you dislike about Pure Chat?** That you have to have the website open of the app open to use the automated log on function. **What problems is Pure Chat solving and how is that benefiting you?** Solving increased phone volume ### 33. Pure Chat Works! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2016 **What do you like best about Pure Chat?** I like that we're easily able to communicate with members or visitors to our website. **What do you dislike about Pure Chat?** Sometimes there is not live chat assistance. **What problems is Pure Chat solving and how is that benefiting you?** we're able to answer questions outside office hours. ### 34. We love Pure Chat. We are able to help our patients get their questions answered without calling. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** The ease of use! Pure chat is easy for our patients and us. **What do you dislike about Pure Chat?** Sometimes my screen doesn't show my conversation. **What problems is Pure Chat solving and how is that benefiting you?** We are reaching people at work that can't call. ### 35. Pure Chat is great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Pure Chat helps me instantly communicate with customers on all over the world **What do you dislike about Pure Chat?** It's hard to have 2 windows open at once. **What problems is Pure Chat solving and how is that benefiting you?** Internationals now have a free way to contact us. ### 36. PURECHAT is PURE bliss **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2016 **What do you like best about Pure Chat?** Reaching as many customers as possible in the least amount of time. **What do you dislike about Pure Chat?** There are a few issues with Polls but other than that all seems great. **What problems is Pure Chat solving and how is that benefiting you?** Reaching customers ### 37. Good chat app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I like that I can automatically schedule my chat times. **What do you dislike about Pure Chat?** I don't really have anything in particular I dislike. **What problems is Pure Chat solving and how is that benefiting you?** It keeps us in touch with our customers. ### 38. Pure Chat has been an invaluable resource in connecting with our customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2016 **What do you like best about Pure Chat?** The instant connectivity that the chat allows between the customer and ourselves in order to customize the customer's experience with our products, asking specific questions, etc. **What do you dislike about Pure Chat?** The style of the chat boxes isn't customizable. I would like to be able to change the look of the chat box as it appears on our website in order to flow into the design of the website better. **Recommendations to others considering Pure Chat:** Use this to improve reaching out to your customers! In this age of technology, I've found that a lot of people are more comfortable typing to ask a question than they are to speak to a person on the phone. Customers also like the instant connectivity of chat, rather than sending an email. **What problems is Pure Chat solving and how is that benefiting you?** People are more likely to want to chat with us than they are to call to ask questions, which has improved the website traffic. ### 39. Pure Chat is simple and well equipped for the simple user **Rating:** 4.0/5.0 stars **Reviewed by:** Nikhil H. | MTS, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2016 **What do you like best about Pure Chat?** Pure Chat is surprisingly easy to set up. I was part of the core team when we were organizing our college cultural fest. We were a small team of about 20 people and the software was up and running within a hour. The ease of use is commendable as well; it's tougher to dial a number I would say. We were using the mobile app and it is absolutely wonderful. **What do you dislike about Pure Chat?** We found Pure Chat very simplistic but it was enough for us as we did not need any high-end features. But that being said, people who are in need of such features may not find Pure Chat as useful as Zopim or other chat softwares. Sometimes double notifications occur which can be irritating. **Recommendations to others considering Pure Chat:** Use Pure Chat only if you are a small team where you don't need high end features and integrations with popular business tools like Salesforce or Zendesk. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat has helped me in organizing and communicating at a fast pace with other team members. The core team could work efficiently because communicating was simple. For any team communication is first check-box to be ticked. ### 40. A great engagement tool for small businesses...and not much else. **Rating:** 3.5/5.0 stars **Reviewed by:** Zachary S. | Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2015 **What do you like best about Pure Chat?** Pure Chat is *very* simple to set up and use. Crazily simple. The out-of-the-box feature set is great for anyone operating a small business or entrepreneurial endeavor, whether you have 1 employee or 40. You can easily drive engagement just by having the simple "pop-up" style box in the bottom-right corner. Support of the product is also top-notch. **What do you dislike about Pure Chat?** All of that being said, Pure Chat can be too simple for its own good. With solutions like HappyFox and Zopim offering multitudes more functionality, uptime, and access to integrations, the slightly higher cost of those (and other programs) is more justified than Pure Chat's inexpensive -- and less flushed-out -- software. The web app breaks somewhat consistently, the mobile app is nearly unusable, and there are no integrations with popular business tools like Salesforce, Zendesk, and the like. **Recommendations to others considering Pure Chat:** If you are able to purchase a combo meal at Chipotle, you can afford to engage with your customers using Pure Chat for a month. Chat engagement is a necessary tool for any small business, even if you won't be live that often. It's worth the price if for nothing other than to see if chat solutions are right for you and your business. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat has definitely helped me engage and convert leads that we otherwise may not have interacted with our organization. Even with the acquisition cost of those leads, the low cost of Pure Chat has helped us get returns that have justified the use of the system. ### 41. Talk to your Customers and Prospects on Their Terms, Easily! **Rating:** 4.5/5.0 stars **Reviewed by:** G C. | Sales Manger, Sports, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2015 **What do you like best about Pure Chat?** The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a chat, even easier than dialing a phone number, or sending an email, and we get real time communication. Customer support is great! **What do you dislike about Pure Chat?** Anything that I would put here, is simply because the company is still on the newer side. We have brought a few wishlist items to Pure Chat and they have listened. I would like a higher level integration with Infusionsoft, but they are certainly moving in the right direction! **Recommendations to others considering Pure Chat:** if you don't use it, you are leaving money on the table, plain and simple. **What problems is Pure Chat solving and how is that benefiting you?** Getting a prospect to talk is the biggest challenge we face. Once we make contact, we have a very high conversion rate. Pure Chat helps us bridge that gap! ### 42. Easy to setup and the best mobile implementation I have tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Don B. | Leader of the Spiffy® Web Team, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2015 **What do you like best about Pure Chat?** I found pure chat really easy to install on the web. We were able to get started right away with the default graphics and then added some customization in a few days. The absolute best thing is the mobile app. We do not have dedicated people waiting for chats because we are a pretty small team. One person on our team uses the desktop app and is really happy with it. I use the iPhone app. First of all it is great because it sends me a text when there is a chat request. Second of all the app loads fast enough that I can then load it in case it was not already loaded. Finally the quality of the chats with the iPhone have been great for me. I did not have the same luck with my previous chat software. **What do you dislike about Pure Chat?** I would like some flexibility with the billing that does not appear to be available to me right now. I run 2 separate brands which makes our situation a bit more complex than most people. **Recommendations to others considering Pure Chat:** Try it free. **What problems is Pure Chat solving and how is that benefiting you?** We want to be responsive when people get to our site. The live chat function makes us available to certain prospects immediately. More and more people hesitate to make a phone call. Chat fixes that. Putting chat transcripts into Infusionsoft contact records with the press of a button is cool too. ### 43. PureChat for real time in-app support **Rating:** 5.0/5.0 stars **Reviewed by:** John H. | Senior Software Engineer and Team Lead, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2015 **What do you like best about Pure Chat?** We've been using PureChat inside of our app GitKraken which is built on Electron. So far we've had some of our best user support via in-app chatting with out customers. My team monitors the widget which we've embedded in our app for new requests and the experience is pretty seamless for both us and our users. I'm also able to answer questions when I'm out of the office with the Android app which is really nice as well. **What do you dislike about Pure Chat?** Currently I get double notifications on my phone and my desktop app. And sometimes I don't get auto-awayed on schedule. **What problems is Pure Chat solving and how is that benefiting you?** Talking to my users about their experiences and problems that they're having in realtime as they're using the app is amazing. It's nice to be able to walk a user through something they might not know or gather feedback as the user has requests. ### 44. Happy low user review of purechat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Pure Chat?** Easy to use, pricing is good. Modern interface. **What do you dislike about Pure Chat?** Some of the buttons are a little bit faint and hard to find at first. Also, it took me a while to work out what my personal chat was - it would help if this was explained more. **Recommendations to others considering Pure Chat:** consider the amount of users on your website. We don't have a huge number of users so it may not give us ROI, but it is a low cost option so worth trying. **What problems is Pure Chat solving and how is that benefiting you?** We hare helping customers who are on our website who need help. It has helped us to pick up a few enquiries that we may not already have got. ### 45. Welcome to the chat! How can I assist you today? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2016 **What do you like best about Pure Chat?** LOVE that you can review the transcripts and add more people to a current chat. **What do you dislike about Pure Chat?** I'm not sure about the Personal chat feature versus Chat boxes. It's somewhat confusing. **Recommendations to others considering Pure Chat:** Implement it immediately!!! Start with a few users. **What problems is Pure Chat solving and how is that benefiting you?** Quick answers for anyone that comes to our website. We have already got one sale from using the chat feature! Also super cool to use it on a mobile device. ### 46. Great Customer service, great tool for your website **Rating:** 5.0/5.0 stars **Reviewed by:** AMY J. | Technical Support, Arts and Crafts, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2015 **What do you like best about Pure Chat?** It's always working. It's always there to give our customers a way to reach us, even when we aren't there. Anytime I have any questions or concerns, Robert has always been quick to respond. **What do you dislike about Pure Chat?** The app isn't perfect. I often have connectivity issues with it and sometimes logs me out for no reason. I'm sure the kinks will get worked out eventually. **Recommendations to others considering Pure Chat:** Price is fair, and you don't have to sign a contract. You can always just try it. **What problems is Pure Chat solving and how is that benefiting you?** Overflow of customer phone calls was the original issue that provoked us to sign up. While we still have some stubborn customers who don't want to go to the website, we have been able to answer customer's questions quickly while they stay right on our website. ### 47. Pure Chat, oh how I love/hate you. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2016 **What do you like best about Pure Chat?** I like how I am building a strong relationship with my customers. **What do you dislike about Pure Chat?** I dislike the fact that I cannot insert photos into the chat. **Recommendations to others considering Pure Chat:** Use this product only if you find yourself slacking on customer service. **What problems is Pure Chat solving and how is that benefiting you?** We are strengthening our customer services by being available to our customers through a dedicated window of time. ### 48. It doesn't get any easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew G. | Agency Principal, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Pure Chat?** Super easy to implement and overall a great chat feature for our website. What I like best is the ability to customize and time the chat box to pop-up on specified pages. **What do you dislike about Pure Chat?** What's not to like, Pure Chat is doing an awesome job and I look forward to a lasting relationship. **Recommendations to others considering Pure Chat:** Keep doing what you're doing, it's working. **What problems is Pure Chat solving and how is that benefiting you?** By adding the chat function to our website and social media pages we've become more efficient in answering prospects questions quickly without them having to fill out forms or pick-up the phone. In fact what we see a lot of are prospects browsing at work or on a lunch break and they don't have the ability to pick up the phone so why leave there questions and concerns unaddressed with Pure Chat. ### 49. Using pure chat as we speak! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura H. | Partner Manager and Sales, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2015 **What do you like best about Pure Chat?** I use this in my daily sales environment, so I love that I can see the country the person is in, where on my company website they've chatted from as well as the fact that you can easily set your availability schedule. It is also nice to have the transcript exported to our CRM with the click of a button. **What do you dislike about Pure Chat?** The ONLY thing I would change is that if a person chatting leaves the chat first, the transcript shows that I left first. **What problems is Pure Chat solving and how is that benefiting you?** WE GIVE OUR CUSTOMERS BETTER CUSTOMER SERVICE! We have Pure Chat installed in our customer's trials, so when they have a question, they can quickly and easily be there for them while the question is top of mind. This leads to more engaged customers and ultimately, more closed deals! ### 50. Easy Interface, great to share among team memebrs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2016 **What do you like best about Pure Chat?** Easy to implement and use across one team. **What do you dislike about Pure Chat?** Currently it is used in one area of our product only as we had an issue (most likely on our end) implementing it site-wide. **What problems is Pure Chat solving and how is that benefiting you?** Instant communication with customers and prospective custoemrs. ## Pure Chat Discussions - [Does Pure Chat work on mobile?](https://www.g2.com/discussions/does-pure-chat-work-on-mobile) - 1 upvote - [Do I need to stay logged in to be available for chats?](https://www.g2.com/discussions/do-i-need-to-stay-logged-in-to-be-available-for-chats) - 1 upvote - [Does Pure Chat support other languages?](https://www.g2.com/discussions/does-pure-chat-support-other-languages) - 1 upvote - [What counts toward the 15 chat limit?](https://www.g2.com/discussions/what-counts-toward-the-15-chat-limit) - 1 upvote - [How do I get Pure Chat on my website?](https://www.g2.com/discussions/how-do-i-get-pure-chat-on-my-website) - 1 upvote - [View Pure Chat pricing details and edition comparison](https://www.g2.com/products/pure-chat/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A00%3A48+-0500&secure%5Bsession_id%5D=3bca164c-1f0e-474b-8d4c-c9e79e70dc54&secure%5Btoken%5D=ab9d0a32173c1ae0184168a08a515ec0433e4790634a309abf0b880297e2c5e9&format=llm_user) ## Pure Chat Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Pure Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Pure Chat Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Olark](https://www.g2.com/products/olark/reviews) - 4.3/5.0 (220 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews)