--- title: Pure Chat Reviews meta_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how Pure Chat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 207 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Pure Chat Reviews **Vendor:** Pure Chat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 207 ## About Pure Chat Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! ## Pure Chat Pros & Cons **What users like:** - Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. (1 reviews) - Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. (1 reviews) - Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. (1 reviews) - Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. (1 reviews) **What users dislike:** - Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. (1 reviews) - Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. (1 reviews) - Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. (1 reviews) ## Pure Chat Reviews ### 1. Cost-Effective Live Chat with Quick Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Pure Chat?** I like Pure Chat because it is an inexpensive solution that works across many websites that we have, all for one low cost. It allows us to respond in real time with live chats to customers visiting our website through an in-website chat box. Setting up Pure Chat was super easy, as we only had to set up our account, add the snippet code to our website, make a couple of customizations to the look and feel of the chat box, and we were up and running. **What do you dislike about Pure Chat?** Pure Chat doesn't have any automations or flows. We can't have any sort of automated assistance that is able to answer common questions. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat lets us respond in real time to customers on our websites with live chats, providing an inexpensive solution that works across many websites. ### 2. Reliable and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Pure Chat?** Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support **What do you dislike about Pure Chat?** Notifications doesn't work all the times and need background connection. Needs an ability to pull out customized reports **What problems is Pure Chat solving and how is that benefiting you?** Website chat support ### 3. Great way to assist customers! **Rating:** 5.0/5.0 stars **Reviewed by:** SUSAN H. | Customer Service Representative / Catalog Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Pure Chat?** I love that it is so easy to use and offers ways to customize. We use it at my workplace every day. **What do you dislike about Pure Chat?** There really isn't anything I dislike about PureChat! **What problems is Pure Chat solving and how is that benefiting you?** Staying in contact with customers and being able to assist them immediately. Pure Chat really benefits our customers because it gives them immediate access to any issues. ### 4. : Live communication with customers to improve the attention and web experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam C. | Web Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Pure Chat?** The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices. **What do you dislike about Pure Chat?** The only thing that goes through my mind that could be improved is definitely their customer service and support. **Recommendations to others considering Pure Chat:** Live interaction with our customers is a key factor in generating trust and sales opportunities and growth of the organization, and is something that a live chat tool like Pure Chat can easily provide, effectively recommending. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat has undoubtedly solved problems of interaction with our customers and visitors, improving the attention and providing live support through our website, we have been able not only to retain our potential customers, but also generate new customers and sales opportunities. Generating confidence to our customers and maintaining quality business relationships with them is of utmost importance to our company and Pure Chat has been a support to achieve this. ### 5. Great tool for online chatting **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina P. | Online Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Pure Chat?** It's a great tool to embed in the website for online chat.You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue. **What do you dislike about Pure Chat?** Signs you out if you are inactive for a certain amount of time. **Recommendations to others considering Pure Chat:** No recommendations. **What problems is Pure Chat solving and how is that benefiting you?** Easy way to assign chats to customer service reps so that you know it is being taken care of. Quick notification and pop ups so that you can respond promptly. You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue. ### 6. Communicate effectively with Pure chat **Rating:** 5.0/5.0 stars **Reviewed by:** Noemi R. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2019 **What do you like best about Pure Chat?** What I like about Pure Chat is the simplicity of using it for both the representatives of support as for our customers. It is intuitive and genuine can be customized and make communication more accurate and efficient. I like its interface and its speed **What do you dislike about Pure Chat?** I would like you to have a solid free version so that it would be much better than talking on the phone, it would be very helpful, they could also create an app for the computer desk so we would avoid keeping the browser open and it would be even more fast **Recommendations to others considering Pure Chat:** If you are looking for prices and efficiency, I recommend Pure chat since she has what she needs needs, is the best tool to interact with others **What problems is Pure Chat solving and how is that benefiting you?** The saving of time and communication has improved by 35% of how we handled it before to use pure chat, we are taking full advantage of them since it is an innovative product and efficient ### 7. Purechat is a good application to chat with you potential customers **Rating:** 4.5/5.0 stars **Reviewed by:** MUKUL R. | Digital Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2019 **What do you like best about Pure Chat?** Pure Chat is simple to use and handle, enables individual discussions together with your clients, creating a long-term connection, offers stunning visuals and pictures to find out the analytics of chat eventually, you are able to keep track of the fulfillment of the customer to help make choices regarding their employees or discover what customers might be paying. **What do you dislike about Pure Chat?** Occasionally the patiently waiting time might take time, and purechat has a tendency to detach, is usually a little aspect that I have to resolve. **Recommendations to others considering Pure Chat:** Pure Chat is most effective for doing the communication with your clients, I must recommend this application, try this once and I am certain that you will not be dissatisfied. **What problems is Pure Chat solving and how is that benefiting you?** Great services, assistance is vital to keep the relationship with clients and that is really simple to use, an individual who doesn't know a lot regarding the subject can completely utilize it with little know-how. ### 8. Fair Priced, Clean UI and Excellent Settings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Pure Chat?** Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile. **What do you dislike about Pure Chat?** Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix. **What problems is Pure Chat solving and how is that benefiting you?** We are an online retailer who sells highly technical products, so Pure Chat allows our visitors to contact a representative while on our store site to help answer any and all inquires without leaving the store. ### 9. Must have tool for your Arsenal **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan S. | Retail Product Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Pure Chat?** Easy integration into Hubspot, Location, date, Transcript retrieval, Ability to view site traffic with historic comparison **What do you dislike about Pure Chat?** The Smile and frown feature, 9/10 a frown was due to the end-user losing connection or they did not like an answer to a question. Either develop this feature to a measurable KPI or lose it because as of now it is trivial. **What problems is Pure Chat solving and how is that benefiting you?** A growing population of people hate human interaction, This allows me to still capitalize on this business. ### 10. Pure Chat as a means of personal communication with your customers **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Chief Security Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2019 **What do you like best about Pure Chat?** Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time **What do you dislike about Pure Chat?** Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally **Recommendations to others considering Pure Chat:** Customize the appearance of the chat to fit your company, add a personal photo so that your customers see that behind your website there are real people, follow up on the satisfaction of your customers, watch your volume and the response time of your agents, provide a chat box in the control panel among other very good things you will find using Pure Chat. Simply what you need for the best communication and customer service you want for your website **What problems is Pure Chat solving and how is that benefiting you?** It helps me to be able to see which users browse my website in real time, therefore, if someone is looking at a pair of shoes that they sell on their site, they will know exactly what to start talking about, and you will even have the tools to perform predetermined answers for certain parts of the website ### 11. Best Chat Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Pure Chat?** What I like best about Pure Chat is how easy it is to use for both customer service representatives as well as our patients. It is intuitive and able to be customized to each branch of the company's needs to make communication more effective and helpful. Our patient's have had absolutely no difficulty using the feature on our websites and we have even gotten frequent positive feedback regarding how convenient it is for them. **What do you dislike about Pure Chat?** What I dislike about Pure Chat is more of a routine issue than an issue with the program; The customer service representatives have to actually sign in to the website in order to use it and they don't always remember to do that, but we have had this as a company for a very short amount of time and already it is getting to be more of a habit for all of the representatives. **Recommendations to others considering Pure Chat:** I highly recommend Pure Chat to anyone thinking about using it. It is easy, less expensive than at least 1 competitor on the market that I know of for sure and it looks good on our websites. **What problems is Pure Chat solving and how is that benefiting you?** The business problems that Pure Chat is solving is our phones being tied up all of the time. If a patient is looking at our website and has a question, they just ask right then without having to be put on hold to get in touch with a live person. The benefits that we are seeing is an overall increase in customer / patient satisfaction with our company and our services. ### 12. Purechat the best option for small and large companies **Rating:** 4.5/5.0 stars **Reviewed by:** Marisol M P. | Customer Support Specialist, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Pure Chat?** I love the free option for people who are just starting with their business, then you can purchase one of the 2 existing plans as you grow. The notifications work great, it has a version for iOS and Android which is also appreciated. **What do you dislike about Pure Chat?** It only allows up to 3 agents for support with the free version, but we bought the one for 10, so we are more than satisfied. **Recommendations to others considering Pure Chat:** Integration is easy, it has many additional options if you purchase a better plan, and also the prices are very good, very happy with Purechat. **What problems is Pure Chat solving and how is that benefiting you?** It allows us to easily connect remote chat support on the website, and with this, we are attending to our visitors day by day. That users can share files is very useful. ### 13. Awesome Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Nikos P. | C#/C++ CT/CTI Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Pure Chat?** Mostly i like the integration features which allows you to combine things. Especially, you can have Pure Chat messages as notifications in Slack and you can integrate it with WHMCS same time. **What do you dislike about Pure Chat?** I believe the growth plan could have more than one website.The embedded report could have more statistics than it has. **Recommendations to others considering Pure Chat:** Use the amazing integration features and mostly the Google Analytics Integration where you can have a completely report about your business in some minutes. Also i recommend to enable the WHMCS integration **What problems is Pure Chat solving and how is that benefiting you?** PureChat provides an excellent environment to design the webchat before you embed it, that helps many customers to design their own layout. Except that, with zapier integrations, you can have integrated solutions with zero coding. ### 14. Reasonably priced, efficient chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie T. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2019 **What do you like best about Pure Chat?** I really like the ring options because I can always tell which ring is Pure Chat , also the function that allows you to invite other team members into the chat, even from different departments, others can join in on the chat and you can stay in the chat or leave it , it's really great been able immediately to bring others into the chat. **What do you dislike about Pure Chat?** While there is a free plan but of course without all the extras, but as far as the paid plan, I really don't like how you are limited to a certain number of SMS notifications. Really would be great if there were a way to share pictures/documents/ via chat. There also has been quiet a bit of lagging/freezing but that may have been on my end. **Recommendations to others considering Pure Chat:** If pricing and efficient is what you're looking for then I very much recommend Pure Chat and with the free plan Pure Chat offers...you have nothing to lose , only to gain since Pure Chat is an excellent chat software with so many great feautures, a great tool to interact with others! **What problems is Pure Chat solving and how is that benefiting you?** Very beneficial to be able to see when a client is logged in and being able to to make sure they have received all the correct information and being able to save and send a copy of a conversation is also very helpful. ### 15. CHAT ROOM **Rating:** 5.0/5.0 stars **Reviewed by:** MUHAMMAD SALMAN S. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Pure Chat?** i like the concept of the app. Pure chat themes the use of this app **What do you dislike about Pure Chat?** I dislike the unusual pop ups and some disturbing ads **Recommendations to others considering Pure Chat:** Give it a try **What problems is Pure Chat solving and how is that benefiting you?** Official chats ### 16. Purechat One of the best to start **Rating:** 4.5/5.0 stars **Reviewed by:** Cristyn C. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Pure Chat?** It has a very good user interface, I also think that they have updated this and for the customers, this is appreciated. **What do you dislike about Pure Chat?** Sometimes if an agent takes a little time to answer a chat, you can disconnect, I think it's a point to pay more attention. **Recommendations to others considering Pure Chat:** I think it's the first option that a person or company should use if you like you can update the plan. **What problems is Pure Chat solving and how is that benefiting you?** We have been using Purechat a few months ago and the experience has been very good, there is a team of agents who can be attentive to all questions from visitors, you can also exchange files, this is great so far. ### 17. A good chat and with good integration options **Rating:** 4.5/5.0 stars **Reviewed by:** Martha C. | Customer Service Representative, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Pure Chat?** I like the integration options with a single click, it is easy to use the panel, the client's chat is registered in case you have to answer after the client left the chat **What do you dislike about Pure Chat?** PureChat It does not give much time to respond to customers in real time **Recommendations to others considering Pure Chat:** The best thing is that you have a free trial version for people who have a small business or want to try the service first. It is good to think of all consumers. **What problems is Pure Chat solving and how is that benefiting you?** PureChat gave are business an easy way for our clients to ask us a question and respond to them when we get back. ### 18. The best free chat software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly L. | Freelance employee, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Pure Chat?** I just love PureChat! First of all, I love that it's free (I mean, who wouldn't like that). The free version has just enough features for our use. It lets you customize a lot of things like the chat box appearance, the option to have questions emailed, mobile vs desktop appearance, etc. You can have as many staff members as you need and easily invite them via email so they can login on their own page. You can set up canned responses so you're always ready. Transcripts of each chat are available so you can review and follow up as needed. You can easily put the chat on any website with a simple code they provide and you manage it all on their platform. So easy! Their support is also really helpful. **What do you dislike about Pure Chat?** I haven't run into much I dislike about PureChat. One thing that would be nice is the ability to be able to email users back through the platform with your own email. As it stands now, you have to copy their email address and question and email them back through your own email platform. **Recommendations to others considering Pure Chat:** I would say - GO FOR IT. Use the free version and check it out. There is absolutely nothing to lose. In my opinion, there is nothing you really need in the paid-for versions. The free version is where it's at! **What problems is Pure Chat solving and how is that benefiting you?** We are able to provide virtual reference to our patrons on our website. This is an innovation for us and a step in the right direction. ### 19. Pure Chat is Purely Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Patient Success Team Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Pure Chat?** What I like best about Pure Chat is how we can interact with patients who prefer not to come in to our local branch offices or call. We live in a digital world and this is just one other way to help people who have problems with either our goods or our services and make a difference. Pure Chat is both easy to use as a patient and as a customer service representative. **What do you dislike about Pure Chat?** What I dislike about Pure Chat is simply the fact that there is an option not to be in the Pure Chat answer queue. It makes it easier for breaks, but it's not automatic when you log into the computers here at work. This can sometimes lead to missed chat opportunities if we have fewer people or if the customer service representatives forget to log in when they first log in. **Recommendations to others considering Pure Chat:** I highly recommend Pure Chat to anyone who wants to add virtual interaction to their websites for customer service. **What problems is Pure Chat solving and how is that benefiting you?** The business problems that we are solving with Pure Chat are that we can talk to people who perhaps would not have had a voice otherwise. It enables our customers who have autitory or verbalization issues to communicate easily and effectively with us without having to go through the hassle of email or interpreters. The benefit of Pure Chat is that we get to assist our patients of all types and abilities with minimal extra effort ### 20. Pure chat is an awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy R. | Routine Replacement, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Pure Chat?** Pure Chat is easy to use and convenient. I use Pure Chat on a daily basis. I like that we can connect with our more tech savvy patients more easily by using Pure Chat. Pure Chat also notifies us when we have missed a chat and it records all of conversations, which is very convenient. **What do you dislike about Pure Chat?** I have not had any reason to dislike Pure Chat as of yet. Using Pure Chat is actually more convenient than talking on the phone. **Recommendations to others considering Pure Chat:** With today's growth in technology, I highly recommend using Pure Chat. Most people do not want to talk on the phone, they want to type and get a quick response. **What problems is Pure Chat solving and how is that benefiting you?** Since we have added Pure Chat to our company, it has helped us communicate with our patients so much easier. Using Pure Chat seems to be a better alternative than talking on the phone for our patients that prefer texting or using instant messenger. Using Pure Chat seems to be very popular with our younger patients who do not like talking phone, or for patients that do not like being on hold waiting to talk to a representative. ### 21. Intuitive Design **Rating:** 4.5/5.0 stars **Reviewed by:** Derek L. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Pure Chat?** I hate spending time learning how to use new technology given how quickly it is always changing. Pure chat provides a truly out-of-the-box solution with an intuitive dashboard. **What do you dislike about Pure Chat?** It would be great to carry a particular conversation through from session to session and from email back to chat again. Not a huge issue as many customers don't reconnect, but for those that do - having "conversational marketing" [like Drift does] would be a nice feature **What problems is Pure Chat solving and how is that benefiting you?** Another (and increasingly popular) way of answering questions that did not involve a phone conversation which many customers try to avoid. ### 22. Pure Chat is on the rise **Rating:** 5.0/5.0 stars **Reviewed by:** Lenarda K. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Pure Chat?** Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money. **What do you dislike about Pure Chat?** I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself. **Recommendations to others considering Pure Chat:** Continue to keep the free version. **What problems is Pure Chat solving and how is that benefiting you?** Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page. ### 23. Great way to chat **Rating:** 5.0/5.0 stars **Reviewed by:** Eliza B. | Account Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2019 **What do you like best about Pure Chat?** Here at the sugar shack I use it to communicate to my current customers and future customers. I love how easy it is to use. **What do you dislike about Pure Chat?** I can not think of anything negative to say About this chat. **What problems is Pure Chat solving and how is that benefiting you?** I use it to communicate with my customers. And also future customers to let them know what deals and sales we are having or going to be having. It brings in more business to my small business. ### 24. Available for our clients at all times. **Rating:** 5.0/5.0 stars **Reviewed by:** Lenarda R. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Pure Chat?** I like that we can be available to assist clients 24 hours a day. We can set up quick responses and quick answers for common question. **What do you dislike about Pure Chat?** I don't have any dislikes about this program. **Recommendations to others considering Pure Chat:** I would recommend Pure chat to an online company that is looking to offer the function of chatting with their customers. **What problems is Pure Chat solving and how is that benefiting you?** If our clients need any type of assistance, we are available to help them from any device that we are sign in on. We use Pure Chat to assist our company on our sister company site when ordering supplies online and paying cash instead of going though insurance. We also was able to solve problem all types of question with just one click. ### 25. customer service with pure chat **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto C. | Campaign Consultant, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Pure Chat?** real time action when talking to clients ,simple esay to use ,pop up chat **What do you dislike about Pure Chat?** slow reaction time when answering but Im not sure if that has to do with internet speed or a tech issue ...otherwise it really doesnt have to many defects **Recommendations to others considering Pure Chat:** Its simple easy to set up and will give you a unique way to interact with clients b + software in my eyes **What problems is Pure Chat solving and how is that benefiting you?** live interaction with clients to resolve issues in timely manner ,easy to respond to your clients giving you the ability to resolve issues or concerns or just questions ### 26. A good and rewarding experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Pure Chat?** Purechat is very very easy to use and requires very minimum training when learning how to use. It does not have a huge learning curve so it is very easy and fast to learn. I also love how simple it looks not too confusing and not too busy. **What do you dislike about Pure Chat?** Sometimes it does lag a little bit so it makes it a little hard to move on with the chat. **What problems is Pure Chat solving and how is that benefiting you?** We are solving day to day customer problems and concerns. There has been various amounts of benefits realized like solving customer problems and being fast about the problems. ### 27. Simple to install **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Pure Chat?** Great for website chat support. Easy to install. **What do you dislike about Pure Chat?** More info being able to be sent to other SAAS apps **What problems is Pure Chat solving and how is that benefiting you?** Website chat ### 28. Great free chat software for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Aitor G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Pure Chat?** What I like most is that this software is completely free, so I was able to install it in my company and test it quickly. The result has been a happier staff being able to communicate by chatting, making the work more fun. **What do you dislike about Pure Chat?** I would like to see more customization options, but I am sure they will be included in future updates. I would also like this programme to have more audience, more publicity, so that it can reach more people and the company can grow faster. **Recommendations to others considering Pure Chat:** I recommend giving it a try because, although it seems simple, it is a program that does its job and is completely free. The software has a very good user interaction and is also a very stable program, so it is unlikely to get caught or error problems. **What problems is Pure Chat solving and how is that benefiting you?** With Pure Chat I solve the communication problem in my company, where employees had to get up to talk to another colleague. Now, in addition to having happier employees, they work more efficiently. ### 29. I live the service provided **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about Pure Chat?** It’s easy and simple no error messages and it has a fast loading process **What do you dislike about Pure Chat?** U honestly don’t dislike nothing about this program I like the program alot **Recommendations to others considering Pure Chat:** Awesome app **What problems is Pure Chat solving and how is that benefiting you?** I’m speaking to other member with our company and also use it within our company as well ### 30. Pure Chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Pure Chat?** I love that you can open unlimited chats with an unlimited number of people. I love that it stores the history of the conversations and how easy it was to transfer files and screen shots **What do you dislike about Pure Chat?** I absolutely love it. It's awesome! There is nothing to dislike about it. **What problems is Pure Chat solving and how is that benefiting you?** Transferring files and sharing data thru the chat window. Being able to have several conversations at once to answer any questions and easily solve problems. ### 31. Makes communications with clients easy, efficient, and time-sensitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Pure Chat?** Easy to use from a customer service standpoint. Great to be able to use responses to better serve clients, with immediate needs. **What do you dislike about Pure Chat?** Reporting features. would like to see enhances metrics on reports (time of chat session, key word algorithms **Recommendations to others considering Pure Chat:** Great integration tool. Just jump in and use it! **What problems is Pure Chat solving and how is that benefiting you?** Solving the immediate needs of our clients who want to get hold of us. Benefits have been availability for clients to chat verses having to call or e-mail us. ### 32. AWesome **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen S. | School Bus Driver, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Pure Chat?** VEry easy to use very great app I love it and miss using it I could keep up with anything. **What do you dislike about Pure Chat?** Nothing this is a great app more should know about. **What problems is Pure Chat solving and how is that benefiting you?** Never had a issue if I for got paperwork I used it to request for someone to bring . ### 33. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Simin M. | sales , Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Pure Chat?** It was easy to use and fun to play around with i would definitely recommend **What do you dislike about Pure Chat?** I wish it was more popular torwards a crowd of people **What problems is Pure Chat solving and how is that benefiting you?** contacting customers in order to find whats best for them ### 34. fast and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Pure Chat?** not hard to learn! Easy to use for communication **What do you dislike about Pure Chat?** Nothing that I dislike at this point in time **What problems is Pure Chat solving and how is that benefiting you?** Easily communicating which is key ### 35. Best Live Chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2018 **What do you like best about Pure Chat?** Pure chat is the best live chat software because even if we miss anyone or if we are not in online so that it will collect their email and phone number by using those details we can convert them into clients and it is also having to customize option even for free users also Used pure chat in https://www.officetimer.com/ **What do you dislike about Pure Chat?** There is nothing to dislike this product **Recommendations to others considering Pure Chat:** yes **What problems is Pure Chat solving and how is that benefiting you?** by using the pure chat i can track the visitors who came to site if am not in online so that by using those we can mail them our products so that it will be very useful for our business called OfficeTimer.com ### 36. Recommended by a friend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Pure Chat?** It was recommended by a friend and she told me this app is an excellent way to chat with others for free. I have a blog on WordPress and connecting with my visitors and providing customer service is crucial! I read some of the reviews online and heard that Pure Chat is absolutely amazing! I can't wait to try it. **What do you dislike about Pure Chat?** So far I don't dislike the app since I haven't used it yet. **Recommendations to others considering Pure Chat:** Right now I am going based on someone else's recommendation, but once I try to product I will then make recommend it to others. **What problems is Pure Chat solving and how is that benefiting you?** I will be trying it out and give more information about that. ### 37. The best free Livechat program. **Rating:** 5.0/5.0 stars **Reviewed by:** Esther P. | Senior Marketing Specialist, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2018 **What do you like best about Pure Chat?** We use the free Pure chat feature and still get to enjoy the basic features everyone expects to get from an helpdesk tool like mobile compatible chat widget ,unlimited chat,unlimited agents ,chat widget customization ,chat transcript and 24/7 user support. **What do you dislike about Pure Chat?** While using the Pure chat mobile app. There are times when new visitor chat message gets in almost half a minute ,after the chat was initiated.This rarely has an effect as our agents mainly access Pure chat from their PC. **What problems is Pure Chat solving and how is that benefiting you?** Pure chat provides our customers with an avenue to contact Econet customer service team ,at no cost to them and get realtime,immediate response to their problems. ### 38. Fantastic chat software, incredible company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Pure Chat?** The ability to chat with people, whether existing clients, accounts that owe us money, or new potential leads has been incredibly popular. Integrating Pure Chat onto our web page has been very simple and straight forward, and they even have a WordPress plug in. You can completely customize the chat box to match your page and request only what information you want to know. **What do you dislike about Pure Chat?** Nothing, if you think the product is missing something or can be improved, just contact them and most likely they are already working on a solution. **Recommendations to others considering Pure Chat:** Not only does Pure Chat offer all the features you need, but it is a very down to earth company. If you e-mail them they will actually respond, and better yet, they will even try to implement your ideas if they believe that they are good ones. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat has definitely gotten more people to spend time on our web page, and I love that I can see that they are navigating to different pages as I chat with them. In fact, we recently signed up a new client only through chatting and an e-mail or two, we never had to pick up the phone. Certainly for people who don't wan tot call, chat is extremely important to have. ### 39. Not GDPR compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2018 **What do you like best about Pure Chat?** We really didn't want to leave Pure chat because we loved the interface and everything about the system **What do you dislike about Pure Chat?** We had to leave due to the system and software not being GDPR compliant with the new data protection rules that are coming into force within the EU **Recommendations to others considering Pure Chat:** Purechat was one of the best chat facilities we have used, but we had to swap to SnapEngage, which we do not really like purely because they give us options to be GDPR compliant as a company. So regrettable we had to move and really didn't have a choice. I am sure we would move back if and when Purechat become more GDPR compliant. **What problems is Pure Chat solving and how is that benefiting you?** We where interacting with our customers through the Live chat facility provided by Purechat ### 40. Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** KAITLIN G. | Licensed Specialist in School Psychology, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Pure Chat?** I really enjoy how this product helps me be more efficient. It definitely saves me time, while not skimping on quality. **What do you dislike about Pure Chat?** An app would be a great use for me. I would be able to use the product much more and across different settings. I utilize a tablet, so that would help me out tremendously. I know that more people would also utilize it with different types of accessibility. **What problems is Pure Chat solving and how is that benefiting you?** There aren't any business problems that I am resolving with Pure Chat ### 41. Pure Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Pure Chat?** Easy way to chat globally like exactly as whatsapp **What do you dislike about Pure Chat?** The only thing I dislike the most is that it doesn't work like whatsapp I doing this was Starbucks lol **What problems is Pure Chat solving and how is that benefiting you?** Nothing ### 42. The best **Rating:** 4.5/5.0 stars **Reviewed by:** B W. | Customer Service Specialist, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2018 **What do you like best about Pure Chat?** Fun to work with and it’s easy to learn. **What do you dislike about Pure Chat?** The colors on the background I think it would be cool to customize it. **Recommendations to others considering Pure Chat:** Update the software more often. **What problems is Pure Chat solving and how is that benefiting you?** Tech support. ### 43. Pure Chat makes it Simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2018 **What do you like best about Pure Chat?** The feature that tell you the location of visitors to our website. **What do you dislike about Pure Chat?** Sometimes the server times out during a chat with a customer. **Recommendations to others considering Pure Chat:** Pure Chat makes connecting with people all over the world, very simple. The user location feature is amazing! Group chatting and the ability to invite others to a chat is a very important feature for our company. If it is for your company as well, you should definitely consider Pure Chat. **What problems is Pure Chat solving and how is that benefiting you?** We are not really having any issues with pure chat. Its great! The feature that allows us to see chat transcripts help with training. ### 44. Intern **Rating:** 5.0/5.0 stars **Reviewed by:** Ivy S. | LAA, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2018 **What do you like best about Pure Chat?** It’s so easy to use on both parties ends. **What do you dislike about Pure Chat?** Sometimes the software has a delayed processing which interferes with communication. **What problems is Pure Chat solving and how is that benefiting you?** Communication. ### 45. PureChat - User Friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Amy F. | Job Research Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Pure Chat?** I love the ease of use of PureChat. Managing multiple chats is simple. **What do you dislike about Pure Chat?** For some reason, PureChat slows down my computer at times. **What problems is Pure Chat solving and how is that benefiting you?** 1) Ability to flag chats for tracking purposes 2) Ability to email transcripts or download them as needed. ### 46. I enjoy using it because it is very convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Pure Chat?** I like to simplicity of the software and how it is made for easy access **What do you dislike about Pure Chat?** There can be alot of notifications and kind of messy **What problems is Pure Chat solving and how is that benefiting you?** Communication has become alot easier ### 47. A++ **Rating:** 5.0/5.0 stars **Reviewed by:** Max T. | CFO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Pure Chat?** PureChat has made it easy for us to connect with potential new clients as well as existing customers. **What do you dislike about Pure Chat?** I don't really dislike anything, however I would like them to heat maps. **What problems is Pure Chat solving and how is that benefiting you?** Another way for us to communicate in real time with potential new clients. We have also discovered a lot of our existing clients enjoy using it as well. ### 48. Great Program for Assisting Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Pure Chat?** I like the ability to live chat with clients and the ability to send links and documents as needed. **What do you dislike about Pure Chat?** There is nothing I have run into that I do not like. **What problems is Pure Chat solving and how is that benefiting you?** PureChat provides real time chatting with clients to help resolve the issues as quickly as possible. ### 49. Pure Chat review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Pure Chat?** It is an easy and fast way to connect with customers. **What do you dislike about Pure Chat?** Cannot add screenshots or photos to chat **What problems is Pure Chat solving and how is that benefiting you?** Real time chat is preferred by many customers who prefer to shop online ### 50. Pure Chat makes live chats super simple, intuitive and no-fuss **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel B. | Director, Customer Success, Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2016 **What do you like best about Pure Chat?** I like how easy it is to engage with our web visitors - Just a couple clicks and you're already engaging with your prospects. The tool is simple and straightforward to use. Intuitive design and user-friendliness means no confusion and very little training needed. It's helpful to be able to see the geographical locations of the prospects on your site, as well as where they entered your site (which page or link lead them to you) along with previous visit information. **What do you dislike about Pure Chat?** I do wish that Pure Chat was able to pull in more information about our site visitors, such as their email addresses/names. This would make it easier to engage with our prospects after they've left our site, and integrate with other marketing campaigns and offers. **Recommendations to others considering Pure Chat:** Pure Chat is incredibly simple and straightforward to use, once installed you'll be able to use it and feel comfortable in no time, with almost zero training. It's very budget friendly and allows us to engage with site visitors and turn them into product demos and sales. **What problems is Pure Chat solving and how is that benefiting you?** We use Pure Chat so that we can engage with our site visitors and answer questions in a live, no pressure setting. Once initial conversations occur on Pure Chat, we've been able to convert some of those visitors into product demos and sales. Pure Chat has also allowed us to monitor our site traffic after marketing campaign launches, so we can see in real-time how it's being affected. ## Pure Chat Discussions - [Does Pure Chat work on mobile?](https://www.g2.com/discussions/does-pure-chat-work-on-mobile) - 1 upvote - [Do I need to stay logged in to be available for chats?](https://www.g2.com/discussions/do-i-need-to-stay-logged-in-to-be-available-for-chats) - 1 upvote - [Does Pure Chat support other languages?](https://www.g2.com/discussions/does-pure-chat-support-other-languages) - 1 upvote - [What counts toward the 15 chat limit?](https://www.g2.com/discussions/what-counts-toward-the-15-chat-limit) - 1 upvote - [How do I get Pure Chat on my website?](https://www.g2.com/discussions/how-do-i-get-pure-chat-on-my-website) - 1 upvote - [View Pure Chat pricing details and edition comparison](https://www.g2.com/products/pure-chat/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A34%3A46+-0500&secure%5Bsession_id%5D=117c5f3f-e1d8-4034-a612-e12b7f637eae&secure%5Btoken%5D=a278c2f30bcecae618e144a86b6d68f63acad9bc9c59890398948ce8126373e4&format=llm_user) ## Pure Chat Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Pure Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Pure Chat Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Olark](https://www.g2.com/products/olark/reviews) - 4.3/5.0 (220 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)