--- title: Pure Chat Reviews meta_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how Pure Chat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 207 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Pure Chat Reviews **Vendor:** Pure Chat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 207 ## About Pure Chat Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! ## Pure Chat Pros & Cons **What users like:** - Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. (1 reviews) - Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. (1 reviews) - Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. (1 reviews) - Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. (1 reviews) **What users dislike:** - Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. (1 reviews) - Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. (1 reviews) - Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. (1 reviews) ## Pure Chat Reviews ### 1. Msgs so fast! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Pure Chat?** I can type the msg with additional characters or stickers. **What do you dislike about Pure Chat?** I dont like The autocorrect that fills the word when I notice. **What problems is Pure Chat solving and how is that benefiting you?** It's a good way for communication and not bothering others ### 2. Easy to use and sign up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about Pure Chat?** Easy to download and sign up. Easy to use. **What do you dislike about Pure Chat?** Can be a little confusing. Lots of options. **What problems is Pure Chat solving and how is that benefiting you?** Contacting large groups of people at once. ### 3. Pure Chat smoothes the workflow of my day. **Rating:** 4.0/5.0 stars **Reviewed by:** Sierra M. | Customer Service Representative, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** The Live Chat feature has been an amazing feature to our website. Being available instantly has cut down on email inquiries and phone calls during the day. I love that I'm able to easily select a canned response, and tailor it as needed for that customer before hitting send. Plus, emojis have made the customer experience more fun and personal! Knowing a person's location makes it easy to give them accurate information on store locations, shipping information, etc. **What do you dislike about Pure Chat?** There are some glitches with the platform. Sometimes chats will not open upon claiming them. Replies to a customer often will not populate upon sending them. Occasionally, the "Reconnecting" screen will force me off. I feel as if more than once a week, I am forced to set myself to unavailable because its features are not operating up to speed or at all. **Recommendations to others considering Pure Chat:** The interface is simple and easy to pick up. **What problems is Pure Chat solving and how is that benefiting you?** Emails and phone calls throughout the day have cut down. This allows more to focus on other fronts of customer service. When I'm able to solve a customers problem within a quick PureChat conversation, I'm able to evenly spread out my other tasks for the day, and better cover all bases. ### 4. Pure Chat is Good **Rating:** 5.0/5.0 stars **Reviewed by:** Alex P. | Account Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I like the layout and look of the page. It makes everything look neat and organized which makes it easier to work with this app. **What do you dislike about Pure Chat?** I dislike the innacuraccy of the map showing their current location, most of the time it is not precise. **Recommendations to others considering Pure Chat:** To any other individuals that are considering using Pure Chat as their primary company chat service, I would highly recommend Pure Chat for your and your team. The app is beautifully designed and easy to use. It allows you to connect with your customers in real time, all over the world and get answers to them quickly and catch sales while they are fresh to the site. If you and your team is unavailable to take any chats, then the customer also has the opportunity to leave an e-mail for your team to get back to first thing the next morning. I have never been so pleased or organized in customer service than before we started using Pure Chat. My team and I are very happy that we have found this service and will continue to use it for years and years to come. I hope you make the right decision in choosing your next CS app and Pure Chat, thank you for your service and all that you have done. Goodday. **What problems is Pure Chat solving and how is that benefiting you?** We're solving customer service issues. Being able to answer customers right away increases our sales and improves our customer service ratings. ### 5. Pretty pleased with Pure Chat during this first year. However, there are a few things we dislike. **Rating:** 3.5/5.0 stars **Reviewed by:** Scott C. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** -Team functions. Ability to add another operator to a chat if one is unable to continue with the conversation. -Customer information. Ability to see where they are located and what page they are currently on so we can help assist. -Automatic conversation emails. I like receiving an email notification after each conversation. This helps me keep track of questions being asked and the information we're giving out to our customers. **What do you dislike about Pure Chat?** I don't like how we are unable to attach a photo or a document to a chat conversation. We have run into this problem multiple times. I would also like the ability to "tag" a conversation for future reference. For example, if they are interested in leasing a certain property from us, we can place the property code tag on the conversation then run a report for all of those tagged conversations. These two issues are pretty important to us. If Pure Chat is unable to offer these options in the future, we will have to look at other live chat systems. We've really enjoyed Pure Chat but being able to attach documents and tag conversations is extremely important to us. **Recommendations to others considering Pure Chat:** Think of your needs before considering Pure Chat and look at other options. Pure Chat is extremely easy to use and great for teams but is missing a few functions that would allow us to better communicate with our customers. **What problems is Pure Chat solving and how is that benefiting you?** Ability to chat with people in real-time. Majority of our customers are between the ages of 18-26. We've found they much rather chat with us through our website than pick-up the phone. This has allowed us to chat with more customers while clearing up the phone lines. Plus, we're able to keep records of all conversations (I just wish we had the ability to sort through these better with conversation tags). ### 6. One of the best resources offered to cummunicate with your customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Giovanni B. | Client Support Specialist/ Sales, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I really enjoy the fast and customized personal chats. They have created an easy way to get in touch with loyal customers and receive feed back on our customer service. One of the best things that this system offers would be that the client can print, email, or download the transcript after the conversation is over. We really like the ability to view past transcripts and to view the reports on how many chats each user as taken etc. **What do you dislike about Pure Chat?** I dislike the inability to edit sent items. It would also be great to send out questionnaires to the clients to get better feedback on how our employees can improve. The thing I dislike the most would be not being able to send a picture or screenshot to the client via a chat. This causes also of issue when trying to explain or assist a client. I also dislike not being able to edit the font or color of the text when typing. You should be able to edit the font to emphases a statement or instructions. **Recommendations to others considering Pure Chat:** Its an excellent way to stay in commute with your customers **What problems is Pure Chat solving and how is that benefiting you?** Some of the business problems we have solved would be providing the client different ways to be able to reach our support team. We currently have phone and email support and with chat its easy to answer questions that clients have instead of having them to contact us by phone and wasting valuable time. ### 7. Customer Service and Pure Chat integration **Rating:** 4.0/5.0 stars **Reviewed by:** Caiden T. | Customer Service Specialist, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I like that we can see where these chats are coming from in terms of location. It's an interesting statistic and helps us in Customer Service to gauge our customers needs much more efficiently. Also, the option for canned responses is great! **What do you dislike about Pure Chat?** The Pure Chat app has glitches pretty often, it will disconnect and reconnect during chat sessions, causing some chats to be lost. The app will freeze and chats will come in but are not clickable, also results in a frustrated customer. **Recommendations to others considering Pure Chat:** Have a solid idea for what your most commonly asked questions are before building "Canned Responses". It will help significantly in ensuring you do not have repeat answers, and is easier to browse through. I recommend uploading a user profile image to give the customer a sense that they are in fact speaking to a human and not a robot. Speak realistically, not with an automated tone. **What problems is Pure Chat solving and how is that benefiting you?** We are able to solve issues and answer complicated questions on the fly. When we send an email out to 30K people, the questions and inquiries flood in, it's much easier on the CS team to be able to tend to these inquiries quickly in a chat conversation vs. mountains of emails. The benefit to this is we are able to maximize on efficiency and time management. ### 8. Pure Chat Is The Perfect Product **Rating:** 5.0/5.0 stars **Reviewed by:** Alaina G. | Marketing & Implementation Specialist, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I love how easy Pure Chat is to understand and use to its fullest potential. It makes connecting with our customers and potential clients simple and easy. We have been able to speak with many more clients than we ever have before due to the ease of use with this product. It provides all of the information we need to see based on our Pure Chat conversations. We can easily view who is active on our website and reach out to them within seconds. Pure Chat has been an incredible addition to our company's mission. **What do you dislike about Pure Chat?** There are very few things that I dislike about Pure Chat. The only things I would be able to suggest are minor changes to the overall performance. It would be interesting to have the ability to create full profiles for our Team Members so that potential clients could get a better idea of who they are speaking with. It would also be great to easily access the history of our poorly rated conversations so that we can go back and review them to find out what we could have done better. It may also be beneficial to customize the fonts and colors available in our Pure Chat text responses. **Recommendations to others considering Pure Chat:** Pure Chat will do everything you need when it comes to connecting with current and potential clients. It is more than worth the cost, and will revolutionize your sales process and customer service reputation! **What problems is Pure Chat solving and how is that benefiting you?** We have been able to reach potential customers the moment they arrive at our website. We are able to easily answer any questions they may have and promote our product without ever having to pick up the phone. Most of our potential clients will check out our website several times before they decide to call our office directly. With the use of Pure Chat, we're able to persuade customers to commit to a purchase sometimes within minutes. It's also a wonderful tool for answering quick questions from current customers that they otherwise would never have called us about. ### 9. Good chat room **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Pure Chat?** Like the interface lots of emojis and ways to present ideas in an organized way **What do you dislike about Pure Chat?** Doesn’t have an app. Sometimes gets slow **What problems is Pure Chat solving and how is that benefiting you?** Many, user friendly ### 10. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Pure Chat?** Pure chat lets me juggle multiple customers at one time without having to switch between phone lines. **What do you dislike about Pure Chat?** The sounds alerts do not always work, so sometimes I forget I have a chat going and will leave the customer hanging **Recommendations to others considering Pure Chat:** It super easy to use, I've run across other companies also using it **What problems is Pure Chat solving and how is that benefiting you?** none ### 11. Pure Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Independent Field Human Resources, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** Ease of use. Simple installation html. mobile and web. **What do you dislike about Pure Chat?** doesn't work with wix.com one of the largest hosting companies. When they do maintenance, they do it on a saturday, our busiest day. most likely losing us as a customer. **Recommendations to others considering Pure Chat:** easy, simple, and it works like it should. But if something happens, and they are down, you'll likely not hear from them until they are back up. Other vendors immediately tell customers via twitter or facebook of any issues. PureChat ignores until they have fixed the issue. This is rare, and purechat is nearly always up. its just when they aren't is at the wrong time. **What problems is Pure Chat solving and how is that benefiting you?** able to communicate with customers, close the deal. We use it to chat with our customers who are using our product. ### 12. Easy to implement and to use **Rating:** 5.0/5.0 stars **Reviewed by:** Al W. | Co-Founder and CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Pure Chat?** Pure Chat was easy to implement, customizable, well-priced and seems scaleable enough for growing teams. **What do you dislike about Pure Chat?** Haven't found anything to dislike really. One thing perhaps I would like to see, but this part of the platform remains in Beta. in the website visitors/active visitors an actual way to see who the visitors were instead of just a number of visitors at a certain time. Also, when using the mobile app, it appears to be working the app needs to be open and active on the screen of the mobile device. We will not receive a notification of an incoming chat if the phone is not active. **Recommendations to others considering Pure Chat:** Use the customization tools to make the experience personal for your clients or site visitors. **What problems is Pure Chat solving and how is that benefiting you?** Provide immediate support to our customers rather than submitting a ticket, or via email or phone. ### 13. Pure Chat another fusion of slack and asana **Rating:** 2.5/5.0 stars **Reviewed by:** Jean S. | Registed Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2017 **What do you like best about Pure Chat?** I like the fact that Pure Chat keeps track of visitor count to the website and provides a clean overview of that **What do you dislike about Pure Chat?** Overcrowded space, pure chat is a fusion of Asana and Slack. We've used both, pure is of the same category. **What problems is Pure Chat solving and how is that benefiting you?** Keep tabs of website visitors and a chat app. ### 14. Good product, but could use additional features. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2016 **What do you like best about Pure Chat?** The interface is clean and easy to use. I like that it is very simple to create a new widget, so if we want to offer live chat in another area of the website we can get it going pretty quickly. Purechat is also very low cost compared to other chat tools - we were early adopters so that may have something to do with the cost of our plan. **What do you dislike about Pure Chat?** The metrics that come out of Purechat are not very robust. They show you what's going on at a high level (volume) but I would be interested in more performance metrics to measure the support work my staff is doing on chat versus our other support channels (email, phone, Twitter). I'd love a more granular report, maybe one that shows a whole month and gives the daily breakdown of chats handled per operator. There is also no accounting for hand-offs from one staff to another in the reports so that presents some minor inaccuracies in the data. I would also love more data related to the transcripts. Currently, we use them when filing big reports to give our dev staff some context for the problem we're reporting. It'd be nice to extract additional meaningful information from them - like having the ability to tag them with a high level topic, or have them be searchable. We'd love to do more with the information in the transcripts in terms of getting the information to our dev team for site/feature feedback and enhancement requests. **Recommendations to others considering Pure Chat:** If you're looking for a chat tool that has robust data reports, Purechat may not be right for you. They seem to be spending their energy developing the visitors/leads features of the tool. If this is something you need, then it may be a good tool. We do not use these features so I can't speak to how good they are. **What problems is Pure Chat solving and how is that benefiting you?** Chat has been a great support channel for us in that we can better assist our users in real time. My staff love using chat to talk to users, and our users appreciate that they can get a hold of someone to help them very quickly. We've also been able experiment a little with the placement of a chat box on our website and have found additional key pages where chat volume goes up, demonstrating a real need for help there. It's also helped us advocate with our dev teams to make some improvements on that page - then we can measure if our chat volume goes down after the improvements are released. ### 15. Pure Chat is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Pure Chat?** It's so user friendly and easy to customize. **What do you dislike about Pure Chat?** Honestly...there isn't anything I dislike. **What problems is Pure Chat solving and how is that benefiting you?** We are able to instantly help our customers and potential customers. We've found that we have increased retention rate with existing customers because we're available to answer questions when they're online and need the assistance. ### 16. Taking customer service and revenue to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** PureChat gives my company the opportunity to stay in contact with people who are interested in my business, its products and offerings. There are a great many people who like to shop online and chat makes it easy for them to get the quick answers they need to make an informed decision. It can make the difference between gaining a new customer or missing an opportunity. **What do you dislike about Pure Chat?** There isn't a downside of PureChat that I see personally. I just wish I had the ability to be on it all the time. **Recommendations to others considering Pure Chat:** This will change the way you interact with customers and increase your sales. Period. **What problems is Pure Chat solving and how is that benefiting you?** With PureChat we are able to actually see all the current active people on our website and reach out to engage them. By making first contact I find that we can answer questions for the customers that they may have never asked if not given the opportunity. In almost all cases this creates a huge positive for the shopper's experience. ### 17. Web developer review of purechat. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface. **What do you dislike about Pure Chat?** 3 things I don't like 1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please! 2. Email receipts don't work for me. I've tried multiple emails. Nothing. 3. Sometimes the scripts that purechat serves are uncompressed. **What problems is Pure Chat solving and how is that benefiting you?** We wanted a simple solution to talk to our customers without increasing load times. Purechat allowed us to do that in a matter of minutes. ### 18. Excellent chat service **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica D. | Self Employed, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** How easy it is to view multiple operators and switch between chats. I also like that integrates so easily with our WordPress website. The Purechat support has also been very helpful. **What do you dislike about Pure Chat?** Can't select multiple auto in/out times. It would be very helpful if you could select more than one time slot for it to automatically log you ain and out. Additionally, it can be difficult to locate previous chats sometimes. **What problems is Pure Chat solving and how is that benefiting you?** Our customers needing responses right away. It has been very beneficial for site feedback and requests for features from our customers. In our business people need responses right away and pure chat has cut down on the phone calls and emails we receive. ### 19. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** That you get to interact with people visiting your site as well as see information on where they are visiting the site from and that it saves their name in the system once you put it in. I also like that the interface is user friendly and you can easily toggle yourself as being available and unavailable as well as invite someone to a chat when you need to leave so you don't have to leave a conversation unfinished. **What do you dislike about Pure Chat?** I would really like to see the platform have the ability to upload documents. It would make it even easier to send files or documents and make conversations even easier. **What problems is Pure Chat solving and how is that benefiting you?** It has really helped closed the gap in residents having to wait for an email response. They can get answers quickly to simple questions and have what feels like a more intimate interactions with someone because they are talking to someone real time. ### 20. Pure Chat is a great tool to better help your clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** We really like the ability to chat in real time with our clients and help them with designs. It's also so helpful to be able to see what pages they're on to better serve them. We like that we are able to see daily what our chat statistics are, and it's a great way to keep our team members engaged and competitive. **What do you dislike about Pure Chat?** Sometimes the website crashes (understandable) but it's usually up quickly. Also, in the reports section, the search doesn't always work properly -- i.e. it doesn't find the email or name you're searching for, even though they did chat with you. **Recommendations to others considering Pure Chat:** It's so easy to integrate the Pure Chat system with your website and it's a great way to communicate with clients quickly! They have a variety of options so that you can customize your clients' experience. The interface is also beautiful! **What problems is Pure Chat solving and how is that benefiting you?** It's another great tool for us to communicate with our clients. It gives us another channel, besides phone calls or emails, that is fast and easy to use. We like being able to offer clients as many ways to contact us as possible and Pure Chat has allowed us to seamlessly talk to our clients. We are able to talk to over 100 clients per day through the Pure Chat system! ### 21. Pure Chat Review - RAMM Horse Fencing & Stalls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers. *Customizing the pop-up is an awesome feature as well. **What do you dislike about Pure Chat?** There's not much to hate on, love this program. It may be how our chat is set-up, but the chat box does disappear when you change windows. It would be nice for the customer to be able to keep the same chat box going while still being able to look through the website and check out our other products. **Recommendations to others considering Pure Chat:** Excellent way to improve customer service and sales. **What problems is Pure Chat solving and how is that benefiting you?** This program helps our customer service value exponentially. We have gained great leads and have closed on sales derived from Pure Chat. There have been multiple sales that have derived from PureChat that were over $10,000.00. I honestly cannot say enough about how this program has improved our company as a whole, for really such a low cost. The ease of the set-up was so simple and fast. We were up and running in less than an hour - not to mention the trial gives a great idea of how the program will work for your business. A+ program that I have already told others about... ### 22. It's so much better than other products like it. **Rating:** 5.0/5.0 stars **Reviewed by:** Libby J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Pure Chat?** I like the fact that its so fast and easy to communicate with people. It really makes getting help a lot easier. Its an absolutely amazing product. **What do you dislike about Pure Chat?** I dont dislike anything about it. Its incredible i would recommend this to anyone looking for a chat service for their website. **Recommendations to others considering Pure Chat:** Its a really good product **What problems is Pure Chat solving and how is that benefiting you?** It makes fixing problems faster and easier. You can tell the person your problem and they can immediately start fixing it. Its super quick UI helps as well because it doesn't leave you frustrated by lagging or anything like other products do. ### 23. Purechat review - good service! **Rating:** 4.0/5.0 stars **Reviewed by:** Lex F. | Adventure Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I appreciate the ease of handling multiple chats at once and joining/leaving chats that my colleagues are also using. The actual service is great! Very easy to use. **What do you dislike about Pure Chat?** It would be better if we could have two or more chats open in the same window just so that is it more visible. **Recommendations to others considering Pure Chat:** Very simple service to use and good support! The team answer questions quickly when I have concerns **What problems is Pure Chat solving and how is that benefiting you?** Being able to offer our chat service to our customers provides more options and a comfortable means of contacting us for passenger who want an instant response but are anxious to call for whatever reason. ### 24. Customer Relations/Account Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2016 **What do you like best about Pure Chat?** I like that I can help more than 1 customer at a time. I also like that customers can take their time in answering me. If they are busy and at work they can ask a question I can answer it and they can respond at their connivence. I work mostly with teachers so I can help them while they are in the classroom teaching were they would not be able to call while they are teaching. **What do you dislike about Pure Chat?** I have not had any problems with Chat, because of this I do not have anything that I do not dislike. **What problems is Pure Chat solving and how is that benefiting you?** I am able to help people log in and add publications to their accounts. I am able to answer tech support questions and direct customers to the correct person that they need to contact. ### 25. Very good except a few bad things. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I love the easy to use intergrations that come with Pure-chat such as with slack the visitors tab is very nice but has a slight bug issue as it stands overall its a great product with some great stuff built into it. I would like to see more intergrations work with it in the future. **What do you dislike about Pure Chat?** There is non stop crashing and the visitors page is totally broken that needs a major fix. When you drop connection the pure-chat page will stay on reconnecting even though you've reconnected to the internet sometimes a browser restart does not fix this issue. **Recommendations to others considering Pure Chat:** This is a overall excellent product just make sure you disable the visitors tab it causes major issues when using this service. **What problems is Pure Chat solving and how is that benefiting you?** Helping customers solve there issues with our current service. ### 26. Awesome experience **Rating:** 3.5/5.0 stars **Reviewed by:** Shanika B. | Customer Service Support Specialist Supervisor, Package/Freight Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** The best thing that I like is that you can see where in the world the customer is located. I think that is a awesome feature. **What do you dislike about Pure Chat?** I dislike that the customer can not comment when they give us a smile face or a frown face. It would be nice to hear what they liked or disliked about the person they were chatting with. **What problems is Pure Chat solving and how is that benefiting you?** We are mostly solving tracking on our customers packages. That it is another option for our customer's to contact us directly instead of them having to wait on hold on the phone. ### 27. We've had a great experience so far with PureChat **Rating:** 5.0/5.0 stars **Reviewed by:** Caren O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2016 **What do you like best about Pure Chat?** PureChat is very easy to use and it helps us provide our customers with better service. It also makes it easy for us to track our conversations with customers. We love it. **What do you dislike about Pure Chat?** I don't have anything negative to say about PureChat. We really like it so far. **Recommendations to others considering Pure Chat:** none **What problems is Pure Chat solving and how is that benefiting you?** We're using PureChat to live chat with our customers. We're finding that it cuts down on phone calls and it allows us to provide our customers with immediate assistance when they're on our website. ### 28. PURECHAT is a Great Addition for the company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** I enjoy being able to assist the customers while continuing to work on other work. It's nice that customers can send messages that we can respond to during business hours. I like that I do not actually have to speak to the customers on the phone. Chat reduces the amount of calls that we take. It's nice to be able to see how many active visitors are on the chat at any given time. **What do you dislike about Pure Chat?** Sometimes the chat has issues but it isn't that often. **What problems is Pure Chat solving and how is that benefiting you?** It's nice that customers can send messages that we can respond to during business hours. We are able to take orders via PURECHAT and assist customers with any problems, concerns or questions that they may have. ### 29. Pure Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2017 **What do you like best about Pure Chat?** It is quick and customers and talk to you live while they are still doing other work **What do you dislike about Pure Chat?** It is hard when the site is not working correctly because we depend on it to hear from our customers. **What problems is Pure Chat solving and how is that benefiting you?** We can help customers with IT problems as well as maneuvering through our online products. We can also help them with ordering questions. ### 30. Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Arlene R. | Litigation Paralegal, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2017 **What do you like best about Pure Chat?** Nothing beats speaking to a live person in the other end without having to go through a myriad of phone prompts. I previously used this application and highly recommend it. **What do you dislike about Pure Chat?** You may experience a slight delay in communication. **What problems is Pure Chat solving and how is that benefiting you?** You can address issues with software programs you may be experiencing in real time when the provider subscribes to Pure Chat. Also, you can copy and paste any instructions you may receive. ### 31. Just ok.. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Pure Chat?** It's easy to use but there a lot of errors in the program. **What do you dislike about Pure Chat?** Notification & support issues. Logs off a lot. **What problems is Pure Chat solving and how is that benefiting you?** Quick & convenient support to our online customers. ### 32. This product has helped our website tremendously. **Rating:** 5.0/5.0 stars **Reviewed by:** McKenzie B. | Recruiter, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** As a user, you have a variety of different options when communicating with people. You also get to see your feedback, which is great. **What do you dislike about Pure Chat?** If you personally close the conversation out, then it will not count as a conversation on the reports. **Recommendations to others considering Pure Chat:** It's a great way to see the traffic on your website and to help with any questions your customers or employees may have. **What problems is Pure Chat solving and how is that benefiting you?** We are able to answer the questions that people have while on our website. ### 33. Customer of a company using pure chat **Rating:** 5.0/5.0 stars **Reviewed by:** Casey L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2016 **What do you like best about Pure Chat?** I think it makes it a lot easier to communicate with the employees to get my questions answered. It makes it help full for them so they can assist customers quickly. **What do you dislike about Pure Chat?** I don't really dislike anything about it. But sometimes I will get disconnected from the chat but I think that has to do with my internet. **Recommendations to others considering Pure Chat:** It's really amazing!!! **What problems is Pure Chat solving and how is that benefiting you?** It's makes things easier ### 34. Pure Chat -- Cool & Connected **Rating:** 4.0/5.0 stars **Reviewed by:** destiny c. | News, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** We are able to assist our customers quickly and efficiently. We are linked direct to the page they are looking at for us to provide swift service. **What do you dislike about Pure Chat?** You cannot search through transcripts by keywords or names. **What problems is Pure Chat solving and how is that benefiting you?** Some users do not like to call in for information. If they can't figure out the info, they don't like to buy. We are able to answer their questions promptly for them to head directly to the checkout page. ### 35. Great products with a few issues. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Design and experience of Pure Chat is amazing. It is very use to use and looks very satisfying. Easy to customise and allow it to nicely fit in with your website. Quick replys too for quick replies to commonly asked questions. **What do you dislike about Pure Chat?** We have a rather large team with a lot of chats daily. This means we have a lot of stats. Purechat does not seem to be able to keep up. WIth lots of chats it struggles to go to past transcripts and get agent stats past the same day. **Recommendations to others considering Pure Chat:** Purechat is not friendly for large teams if you need to keep reliable statistics. **What problems is Pure Chat solving and how is that benefiting you?** Would rather not share. ### 36. Great tool for sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Salvatore M. | Digital Marketing and Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Pure chat give you invaluable insights about your visitors such us: source page (social network, direct, Google, etc.) pages visited and time spent on each page. **What do you dislike about Pure Chat?** Sometimes does not work properly and it is difficult to edit contact information. **What problems is Pure Chat solving and how is that benefiting you?** We are now able to capture lead without setting up any lead magnet/ contact form; we get their contact details providing them with useful information in real time. ### 37. great service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Pure Chat?** GREATLY increased my closing percentage. **What do you dislike about Pure Chat?** nothing! i love it CUSTOMER service, user interface. **What problems is Pure Chat solving and how is that benefiting you?** HIgher closing percentage ### 38. Best Chat Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Pure Chat?** It's simple to install and use. The chat box is not intrusive to your visitors and they can initial a conversation at their own convenience. I also like that this client has an app so when you're not able to stay behind a desk, you aren't worried about missing a conversation from a prospect or client. **What do you dislike about Pure Chat?** The badging can't be removed unless you purchase the subscription. **Recommendations to others considering Pure Chat:** It's the most cost efficient product in its market. It's easy to set up and they have added a page visitor view and it's easy to stay connected with anyone who visits your website. **What problems is Pure Chat solving and how is that benefiting you?** Connecting to clients through our website. It's convenient and easy for our clients to connect with us. ### 39. Quirky at times, but definitely a great tool overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2016 **What do you like best about Pure Chat?** When everything works, it's everything you need it to be and bloat-free. **What do you dislike about Pure Chat?** This is mostly regarding the Android app- when it doesn't work, it likes to toggle availability for reasons unknown and not notify of incoming messages at all or only once it's too late. This happens even if the device is on with the screen unlocked. **What problems is Pure Chat solving and how is that benefiting you?** It's allowed us to help any customers that've overlooked or simply been unable to find the answers to their questions via our website. I'm assuming a decent chunk of those we've assisted with the help of PureChat might not have been assisted otherwise. ### 40. Being able to engage and communicate better with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Peter A. C. | Vice President Business Development Smart Touch Energy, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** I love the engagement that we have with our customers **What do you dislike about Pure Chat?** Not being able to see coworkers canned responses **Recommendations to others considering Pure Chat:** If you are looking for feedback and wanting to make changes, this is the best way to go. **What problems is Pure Chat solving and how is that benefiting you?** Making simple changes to the ease of using our website. We are listening to our customers now and understanding their needs as opposed to guessing what we think they want ### 41. Pure Chat Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna C. | Sales Representative, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2016 **What do you like best about Pure Chat?** Great and fast communication. Chat has yet to go down and has brought some promising leads, do to the ability to talk with the clients. **What do you dislike about Pure Chat?** Only Dislike i would say is the system does not pick up all the traffic, but does get about 90% **What problems is Pure Chat solving and how is that benefiting you?** The ability to see who is on the Site and the ability to start a conversation ### 42. Nice and simple but at times buggy. **Rating:** 4.5/5.0 stars **Reviewed by:** Amir K. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** Easy to use. simple and has mobile application. it has a preset answers that you can use for the frequently asked questions in the chats. **What do you dislike about Pure Chat?** Buggy sometimes the page needs to be refreshed. It used to be worse they really done a good job fixing bugs but a few more bugs still remain. **What problems is Pure Chat solving and how is that benefiting you?** Easy communicating with customers and fixing small problems. ### 43. pure chat review **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi R. | Yoga Teacher, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2017 **What do you like best about Pure Chat?** It automatically notifies me when I have an incoming chat visitor, I can respond right away **What do you dislike about Pure Chat?** If I don't respond right away I am not given an option to reach the person I missed by them leaving a message so I can respond to them if I missed the chat during business hours. **What problems is Pure Chat solving and how is that benefiting you?** I am able to reach more clients and answer questions to potential clients easier ### 44. Great way to communicate with clients and very accesible **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron W. | Mortgage and Protection Consultant , Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** That it is accessible on multiple devices I have used the device on my I phone I pad and PC **What do you dislike about Pure Chat?** That if it is installed on a mobile device the schedule automatically logs you in **Recommendations to others considering Pure Chat:** I have had a good personal experience with the software using it to talk to potential clients **What problems is Pure Chat solving and how is that benefiting you?** Easier to communicate with clients especially those overseas. ### 45. So much easier then before. **Rating:** 5.0/5.0 stars **Reviewed by:** Kim W. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2016 **What do you like best about Pure Chat?** Used to when apex used a different chat company it was very difficult to get questions answered but now it super easy. **What do you dislike about Pure Chat?** Nothing this thing is amazing more people should be using it. **Recommendations to others considering Pure Chat:** Switch its really that amazing **What problems is Pure Chat solving and how is that benefiting you?** They are solving a ton of problems ### 46. Purechat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2016 **What do you like best about Pure Chat?** The ability to look at transcripts, statistics on feedback, the price, ease of the widgets. It's all great! **What do you dislike about Pure Chat?** I really don't think I have anything I dislike at the moment. Note that I haven't really delved into the Reports section very much but if there is anything usually lacking from an app, it's good reporting. From what I've seen so far though, your reporting is great. **Recommendations to others considering Pure Chat:** None at the moment. **What problems is Pure Chat solving and how is that benefiting you?** Live feedback from end-customers is great for stopping what would be long email chains back and forth just to resolve a problem. ### 47. PureChat leads to conversions. **Rating:** 5.0/5.0 stars **Reviewed by:** Lawson L. | Sales/Marketing, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2016 **What do you like best about Pure Chat?** The fact I can see location of visitor. **What do you dislike about Pure Chat?** It would be nice if I could tie my follow-up emails to Infusionsoft. **Recommendations to others considering Pure Chat:** Touch as many visitors as you can. Be personable to ease the speculation of robot generated. **What problems is Pure Chat solving and how is that benefiting you?** I am able to focus on hot leads by chatting AT someone. ### 48. Pure chats is extremely effective with interacting with current and potential reps for Driveline. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2016 **What do you like best about Pure Chat?** What I like best about Pure Chats is being able to quickly respond to website browsers. **What do you dislike about Pure Chat?** I have no dislikes when it comes to Pure Chats. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chats enables us recruiters to communicate effectively in a timely manner. The websites browsers receive immediate answers to questions and responses to solving any issues. It has also allowed us recruiters to quickly gather information from potential hires. I believe that we have extended offers to job seekers from over half of overall Pure Chat conversations. ### 49. PureChat Is Growing Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick D. | End to End Coordination, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** PureChat is a very easy way to quickly interact with leads on our website. **What do you dislike about Pure Chat?** I haven't found anything I dislike. The whole system is very user friendly. **What problems is Pure Chat solving and how is that benefiting you?** It's very easy to talk with new leads, solve problems for current customers and make it possible to connect with people from our website. ### 50. PureChat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2016 **What do you like best about Pure Chat?** It is simple to use. I love being able to run reports on my instructional team by day, week, or over a long period of time. **What do you dislike about Pure Chat?** It seems to run slow at times. Also, when I am running a report for each person on the team, I get the number of chats they took each day as well as the overall average of these chats, but not just a total for each chat. **What problems is Pure Chat solving and how is that benefiting you?** We are an educational institute and use PureChat for live support of our students. ## Pure Chat Discussions - [Does Pure Chat work on mobile?](https://www.g2.com/discussions/does-pure-chat-work-on-mobile) - 1 upvote - [Do I need to stay logged in to be available for chats?](https://www.g2.com/discussions/do-i-need-to-stay-logged-in-to-be-available-for-chats) - 1 upvote - [Does Pure Chat support other languages?](https://www.g2.com/discussions/does-pure-chat-support-other-languages) - 1 upvote - [What counts toward the 15 chat limit?](https://www.g2.com/discussions/what-counts-toward-the-15-chat-limit) - 1 upvote - [How do I get Pure Chat on my website?](https://www.g2.com/discussions/how-do-i-get-pure-chat-on-my-website) - 1 upvote - [View Pure Chat pricing details and edition comparison](https://www.g2.com/products/pure-chat/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A30%3A39+-0500&secure%5Bsession_id%5D=9f7a7e02-f598-43a4-a628-caf98f6e9359&secure%5Btoken%5D=4789f56707723895602f71661b4ea745ef8fe84efa8c3398cae56377c787b998&format=llm_user) ## Pure Chat Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Pure Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Pure Chat Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Olark](https://www.g2.com/products/olark/reviews) - 4.3/5.0 (220 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,729 reviews)