--- title: Pure Chat Reviews meta_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how Pure Chat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 207 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Pure Chat Reviews **Vendor:** Pure Chat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 207 ## About Pure Chat Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! ## Pure Chat Pros & Cons **What users like:** - Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. (1 reviews) - Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. (1 reviews) - Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. (1 reviews) - Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. (1 reviews) **What users dislike:** - Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. (1 reviews) - Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. (1 reviews) - Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. (1 reviews) ## Pure Chat Reviews ### 1. Pure Chat = Pure Genius **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2015 **What do you like best about Pure Chat?** Pure Chat makes me accessible to customers even when I'm not in the office which is very handy with our international customers. Its always day time somewhere and Pur Chat gives us the opportunity to speak with those clients from the comfort of our own homes. I love that it keeps a record of all transcripts and that they are readily accessible. **What do you dislike about Pure Chat?** I dont like that all of the options that are available on the website aren't available in the app for mobile. Being able to export transcripts from pure chat to infusionsoft via mobile would be amazing. I would also like to see more scheduling options. **Recommendations to others considering Pure Chat:** GET IT NOW! **What problems is Pure Chat solving and how is that benefiting you?** Being available for contact when the office is closed with international customers. ### 2. Awesome product, very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley M. | Sales, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2015 **What do you like best about Pure Chat?** Pure Chat is incredibly user friendly and simple to customize. It makes communicating with customers so easy. The personal chat pages are also great - very easy to design. The mobile app has been very useful, especially for notifications. I also like the personality that comes through both in the product and on their newsletters and announcements! **What do you dislike about Pure Chat?** There is not much I would say I dislike about the product. It's still evolving so there are some features to be added and improved but they update often! **What problems is Pure Chat solving and how is that benefiting you?** We are using Pure Chat to increase engagement with customers and prospects. We use it daily and have definitely improved our level of communication and engagement during the sales process. ### 3. Small Business, scalable solution, fair and easy pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Farah B. | Founder, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2015 **What do you like best about Pure Chat?** -Easy sign up -Easy "install" on website -Simple user interface -Modern design with no tacky watermark -Has a mobile app for iOS and Android -Auto availability schedules **What do you dislike about Pure Chat?** Does not have "team" chat pages meaning, the ability to have departments handle specific questions, like technical support department, sales department etc.. Would like to have incoming chats assigned to teams and those within teams can pick up chats in their queue. **Recommendations to others considering Pure Chat:** Highly recommend because of the free option until you expand. The cost is significantly less than competitors and they have a very modern and clean design. **What problems is Pure Chat solving and how is that benefiting you?** Ability to instantly communicate with customers. ### 4. Simple, easy to use, great mobile experience, very inexpensive **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Manager Client Services, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2015 **What do you like best about Pure Chat?** The look and feel, I've used countless chat applications and this one simply looks good. I use daily and have it integrated with a few other products we use and it's great. Couldn't imagine using another tool. **What do you dislike about Pure Chat?** Relatively new to market, may not be as deep as other solutions for some customers. **What problems is Pure Chat solving and how is that benefiting you?** In-app client communication and general website communication with our clients and prospects. ### 5. I use this daily to help communicate with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Michael S. | Sales Representative, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2015 **What do you like best about Pure Chat?** The ease of use and how I can export the chats to create profiles for the sessions. **What do you dislike about Pure Chat?** They only problem I have is sometimes it can run slow but that be the connection. **What problems is Pure Chat solving and how is that benefiting you?** We are able to communicate easier with a larger demographic and remove time restraints from customers scheduling. ### 6. Simple, Useful... I Like It. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2015 **What do you like best about Pure Chat?** The interface is really nice and setup is easy. We have our whole team using it and it works quite well. **What do you dislike about Pure Chat?** Sometimes I forgot to set myself as "unavailable" when I am talking on the phone or get pulled into meetings... and I end up missing chats that way. It's my issue... I need to develop better habits. **What problems is Pure Chat solving and how is that benefiting you?** Being an inbound sales organization, we want to take care of as many customers as possible, so having PureChat as our web-chat service helps us to connect with more customers and drive better business results. ### 7. Good as a free software but lack relaibility **Rating:** 3.0/5.0 stars **Reviewed by:** Rohit K. | Director, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2015 **What do you like best about Pure Chat?** - Free - Android and IOS client - Any time chat - Chat hours/working hrs - Easy to setup **What do you dislike about Pure Chat?** - Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action **Recommendations to others considering Pure Chat:** Please make it more reliable and dependable software for chat support **What problems is Pure Chat solving and how is that benefiting you?** sales and support ## Pure Chat Discussions - [Does Pure Chat work on mobile?](https://www.g2.com/discussions/does-pure-chat-work-on-mobile) - 1 upvote - [Do I need to stay logged in to be available for chats?](https://www.g2.com/discussions/do-i-need-to-stay-logged-in-to-be-available-for-chats) - 1 upvote - [Does Pure Chat support other languages?](https://www.g2.com/discussions/does-pure-chat-support-other-languages) - 1 upvote - [What counts toward the 15 chat limit?](https://www.g2.com/discussions/what-counts-toward-the-15-chat-limit) - 1 upvote - [How do I get Pure Chat on my website?](https://www.g2.com/discussions/how-do-i-get-pure-chat-on-my-website) - 1 upvote - [View Pure Chat pricing details and edition comparison](https://www.g2.com/products/pure-chat/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+10%3A13%3A31+-0500&secure%5Bsession_id%5D=c5abc65f-9bea-4e42-913f-4497ed354c24&secure%5Btoken%5D=3d4bfb41e99e681ca83a0721802aa901c2e373ab66654fc1ec9d9bf49d30a1fb&format=llm_user) ## Pure Chat Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Pure Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Pure Chat Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Olark](https://www.g2.com/products/olark/reviews) - 4.3/5.0 (220 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews)