Preferred Patron Reviews & Product Details

Preferred Patron Overview

What is Preferred Patron?

Preferred Patron™ Loyalty Programs currently serve businesses, small, medium and large, across many diverse industries. Preferred Patron™ incorporates over a decade of hands-on marketing experience, making it simply the best loyalty program available to any business of any size today! Whether you want a tablet solution, a web solution or installed SAAS software , our Preferred Patron™ program has you covered. Implement tiered rewards programs, tiered cash back programs and incentive promotions based on spend and visit behavior! A vast library of marketing capability is available to, for example, pre-emptively stop customer attribution with an automated miss you campaign, gather valuable intel using online interactive survey's or just show your appreciation through campaigns such as birthday, anniversary and best member. Offer rewards from your own inventory, for instant customer gratification and optionally choose to participate in our reward fulfillment service, for access to over a 100,000 lifestyle rewards, from sunglass to Gift Card to vacations! Other features include: mobile application for members, online web portal for members, REST API for integration, and omni-channel communications using email and SMS plus Direct Mail options,

Preferred Patron Details
Languages Supported
English, Portuguese, Spanish
Product Description

Loyalty Rewards Program Software

How do you position yourself against your competitors?

Best of Breed!


Seller Details
Seller
Preferred market Solutions, LLC
LinkedIn® Page
www.linkedin.com
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Preferred Patron Reviews

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Owner
Food Production
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

User friendly, does everything we need and more. Loyalty program, gift cards, reports, etc. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far. We recently started using it and I'm a fan of everything so far. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! They've been a pleasure to work with so far Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had to get away from our old loyalty program, this one beats it hands down Review collected by and hosted on G2.com.

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Operations Manager
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Preferred Patron offers flexibility to adapt to each retailer's preferred rewards solution. The program offers a very complete set of tools and reports so that the rewards program may be adapted and updated as needed. Support assistance is available for any question or problem, and solutions are provided quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike?

We do not have any dislike of the program. When we have needed to change or adapt our program to some new need, we have had ready help available to accomplish the changes we want to make. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have used this program over a decade, initially utilizing the Gift Card program. Based on our immediate positive experience, we began implementing all that Preferred Patron had to offer. Among the most beneficial product features is the loyalty program which allows direct email campaigns with segmentation. Preferred Patron is by far the most comprehensive and affordable loyalty program for small businesses. We have realized an increase of 400% in our loyalty membership as well as very positive feedback from our customers who participate in this program. Review collected by and hosted on G2.com.

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Owner
Food & Beverages
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Gift Card tracking is included with the loyalty program (FREE) and it's simple to sell a block of cards by simply scanning the barcode on the first and last card. We do this a lot around the holidays. Before this, we were tracking paper gift certificates in notebook and it was not very efficient.

I also appreciate how we can simply hand new customers a rewards card, give them credit for their first sale immediately and even award them a sign-up bonus right on the spot, without having to take any time to enter their information into the system. Each rewards card has instructions for them to activate online, at home. They must eventually activate their card to claim their rewards but they can (and many do) use their card to build up points until that time comes.

It's also a great tool for me to communicate to our customers all year round, both through SMS Text messaging and e-mail. So we have weekly emails that go out plus I can send out periodical newsletters. I like that all the e-mails are completely custom branded for my shop. Their support staff took care of all this. All i had to do was give my approval! It's pretty interesting how we can spur up extra business on a slow night by sending out a "Tonight Only - Buy One Get One FREE" member only promotion using SMS, (as an example).

Overall we are very pleased with this system.

Review collected by and hosted on G2.com.

What do you dislike?

I don't dislike anything. If I had to point to aspect that sometimes (rarely) becomes an issue, its when a customer forgets to activate their card and wants to claim their points. Without an activated card, we can't look them up. If they had activated their card and just forgot it, that's no problem because we can always look them up by phone# or email or name search. If they never activate it, then they never put their name or phone# against their account and there is nothing we can do. To help alleviate this, we just recently added a customer accessible tablet in the store, where customers can activate their cards while they are still in the store. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No longer have to track paper gift certificates and hand write balances in a note book. For us, this is a huge improvement. It also helps us keep in touch during the Winter season with our customers, as business naturally slows down in the Winter. I definitely feel this has helped us sustain business through the off season. The ability to run on-the-fly promotions is also very helpful to drive business at times we feel we need a boost! Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

That it sends out notifications and keeps tracks of points Review collected by and hosted on G2.com.

What do you dislike?

It is very cumbersome to use. Way too many clicks to get something accomplished. Uploading points is so finicky. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just making getting things done much simpler for example looking up a client just type first, last, etc and it pulls and filters verses having to go into the correct box click and enter. Then to search another time you have to go all the way back out again and search instead of just having a search feature available on any screen. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rewarding customers with points Review collected by and hosted on G2.com.

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Response from Christopher Sylvestri of Preferred Patron

Hello, We are sorry to hear you are not overly pleased with your loyalty system.

Based on the issues you described in your review, we are wondering if perhaps you are confusing our loyalty system with that from a different loyalty vendor?

If you are indeed a client of Preferred Market Solutions, using the Preferred Patron Loyalty program, we would be more than happy to discuss the system with you, provide any additional training (complimentary) you might need, as well as explore possibilities to increase the benefit of the system for you. If there are indeed areas in need of improvement, we would welcome specifics so that we can take steps to correct.

Unfortunately, your review came through anonymously. If you could provide your identity or contact us at 1-800-531-1108, we would welcome the opportunity assist you.

We hope to hear from you.

Regards

Christopher Sylvestri

co-founder/Managing Partner

Preferred Market Solutions, LLC

1-800-531-1108

www.preferredpatron.com

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