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Preferred Patron Loyalty Reviews & Product Details

Preferred Patron Loyalty™ is the customer retention and marketing automation system for small business, mid-market, franchise, and enterprise businesses, geared to increase visit frequency, raise average order value, and grow lifetime value with loyalty + messaging + AI automation. Our Preferred Patron™ loyalty program helps businesses succeed across many diverse industries, including automotive, retail, restaurant, gaming, hospitality, health care, dentistry, orthodontics, cosmetics & aesthetics, plastic surgeons, veterinarian/DVM, salon & spa, gas station & convenience store, college & university, health & fitness, entertainment, golf resort & country club, and cafe & pub. Our mission is to be unsurpassed, in terms of quality of service and solutions we offer. This is exemplified by our track record of positive customer feedback.

Seller

Preferred Patron Loyalty, LLC

Discussions

Preferred Patron Loyalty Community

Languages Supported

English

Overview by

Christopher Sylvestri (Co-Founder, Managing Partner at Preferred Market Solutions, LLC (Loyalty Program Specialists))

Pricing

Pricing provided by Preferred Patron Loyalty.

Small Business

Starting at $29.00

1 License Per Month

Growth

Starting at $199.00

1 License Per Month

View More Pricing Information

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MM

Miranda M.

Owner

Food Production

Small-Business (50 or fewer emp.)

11/18/2016

"Great rewards system"

5/5

What do you like best about Preferred Patron Loyalty?

User friendly, does everything we need and more. Loyalty program, gift cards, reports, etc. Review collected by and hosted on G2.com.

What do you dislike about Preferred Patron Loyalty?

Nothing so far. We recently started using it and I'm a fan of everything so far. Review collected by and hosted on G2.com.

BM

Becky M.

Operations Manager

Retail

Small-Business (50 or fewer emp.)

3/12/2016

"Preferred Patron offers flexibility and affordability in rewards solutions."

5/5

What do you like best about Preferred Patron Loyalty?

Preferred Patron offers flexibility to adapt to each retailer's preferred rewards solution. The program offers a very complete set of tools and reports so that the rewards program may be adapted and updated as needed. Support assistance is available for any question or problem, and solutions are provided quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Preferred Patron Loyalty?

We do not have any dislike of the program. When we have needed to change or adapt our program to some new need, we have had ready help available to accomplish the changes we want to make. Review collected by and hosted on G2.com.

What problems is Preferred Patron Loyalty solving and how is that benefiting you?

We have used this program over a decade, initially utilizing the Gift Card program. Based on our immediate positive experience, we began implementing all that Preferred Patron had to offer. Among the most beneficial product features is the loyalty program which allows direct email campaigns with segmentation. Preferred Patron is by far the most comprehensive and affordable loyalty program for small businesses. We have realized an increase of 400% in our loyalty membership as well as very positive feedback from our customers who participate in this program. Review collected by and hosted on G2.com.

BS

Bryan S.

Owner

Food & Beverages

Small-Business (50 or fewer emp.)

2/29/2016

"A Great Loyalty Program for Yogurt Shops!"

5/5

What do you like best about Preferred Patron Loyalty?

Gift Card tracking is included with the loyalty program (FREE) and it's simple to sell a block of cards by simply scanning the barcode on the first and last card. We do this a lot around the holidays. Before this, we were tracking paper gift certificates in notebook and it was not very efficient.

I also appreciate how we can simply hand new customers a rewards card, give them credit for their first sale immediately and even award them a sign-up bonus right on the spot, without having to take any time to enter their information into the system. Each rewards card has instructions for them to activate online, at home. They must eventually activate their card to claim their rewards but they can (and many do) use their card to build up points until that time comes.

It's also a great tool for me to communicate to our customers all year round, both through SMS Text messaging and e-mail. So we have weekly emails that go out plus I can send out periodical newsletters. I like that all the e-mails are completely custom branded for my shop. Their support staff took care of all this. All i had to do was give my approval! It's pretty interesting how we can spur up extra business on a slow night by sending out a "Tonight Only - Buy One Get One FREE" member only promotion using SMS, (as an example).

Overall we are very pleased with this system.

Review collected by and hosted on G2.com.

What do you dislike about Preferred Patron Loyalty?

I don't dislike anything. If I had to point to aspect that sometimes (rarely) becomes an issue, its when a customer forgets to activate their card and wants to claim their points. Without an activated card, we can't look them up. If they had activated their card and just forgot it, that's no problem because we can always look them up by phone# or email or name search. If they never activate it, then they never put their name or phone# against their account and there is nothing we can do. To help alleviate this, we just recently added a customer accessible tablet in the store, where customers can activate their cards while they are still in the store. Review collected by and hosted on G2.com.

Recommendations to others considering Preferred Patron Loyalty:

Give it a try. Review collected by and hosted on G2.com.

What problems is Preferred Patron Loyalty solving and how is that benefiting you?

No longer have to track paper gift certificates and hand write balances in a note book. For us, this is a huge improvement. It also helps us keep in touch during the Winter season with our customers, as business naturally slows down in the Winter. I definitely feel this has helped us sustain business through the off season. The ability to run on-the-fly promotions is also very helpful to drive business at times we feel we need a boost! Review collected by and hosted on G2.com.

AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/29/2016

"Just ok"

1/5

What do you like best about Preferred Patron Loyalty?

That it sends out notifications and keeps tracks of points Review collected by and hosted on G2.com.

What do you dislike about Preferred Patron Loyalty?

It is very cumbersome to use. Way too many clicks to get something accomplished. Uploading points is so finicky. Review collected by and hosted on G2.com.

Recommendations to others considering Preferred Patron Loyalty:

Just making getting things done much simpler for example looking up a client just type first, last, etc and it pulls and filters verses having to go into the correct box click and enter. Then to search another time you have to go all the way back out again and search instead of just having a search feature available on any screen. Review collected by and hosted on G2.com.

What problems is Preferred Patron Loyalty solving and how is that benefiting you?

Rewarding customers with points Review collected by and hosted on G2.com.

Response from Christopher Sylvestri of Preferred Patron Loyalty

edit

Hello, We are sorry to hear you are not overly pleased with your loyalty system.

Based on the issues you described in your review, we are wondering if perhaps you are confusing our loyalty system with that from a different loyalty vendor?

If you are indeed a client of Preferred Market Solutions, using the Preferred Patron Loyalty program, we would be more than happy to discuss the system with you, provide any additional training (complimentary) you might need, as well as explore possibilities to increase the benefit of the system for you. If there are indeed areas in need of improvement, we would welcome specifics so that we can take steps to correct.

Unfortunately, your review came through anonymously. If you could provide your identity or contact us at 1-800-531-1108, we would welcome the opportunity assist you.

We hope to hear from you.

Regards

Christopher Sylvestri

co-founder/Managing Partner

Preferred Market Solutions, LLC

1-800-531-1108

www.preferredpatron.com