# Pondurance Reviews **Vendor:** Pondurance **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About Pondurance Pondurance is the only provider of risk-based MDR services specifically engineered to eliminate breach risks. As a full-service provider of DFIR, MDR, and cybersecurity advisory and compliance services, Pondurance protects midmarket organizations from data breach risks before, during, and after its occurrence. Organizations entrusted with consumer protected health information (PHI) and personally identifiable information (PII) rely on Pondurance to provide a unified platform and trusted U.S.-based SOC service. ## Pondurance Pros & Cons **What users like:** - Users value the **swift response times** of Pondurance, enhancing their cybersecurity experience and support efficiency. (3 reviews) - Users commend Pondurance for its **proactive cybersecurity approach** , ensuring reliable support and improved overall security posture. (2 reviews) - Users value the **continuous monitoring** of Pondurance, ensuring robust cybersecurity with dedicated and reliable support. (1 reviews) - Users value Pondurance's **proactive customer support** , praising prompt responses and effective security issue management. (1 reviews) - Users value the **real-time monitoring** of Pondurance, appreciating the quick follow-ups on emerging issues. (1 reviews) - Reliability (1 reviews) - Setup Ease (1 reviews) - Users value Pondurance's **proactive security approach** , enhancing their overall security posture through regular reviews and responsive support. (1 reviews) - Staff Expertise (1 reviews) - Support (1 reviews) **What users dislike:** - Users report **occasional deployment issues** , though they are infrequent and generally minor, not affecting overall satisfaction. (1 reviews) ## Pondurance Reviews ### 1. Pondurance has been an invaluable partner in enhancing our university’s cybersecurity posture **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Isaura L. | Chief Information Security Office, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Pondurance?** Their managed detection and response (MDR) services have provided us with continuous monitoring, timely threat detection, and expert guidance that has significantly reduced our incident response time. The team is knowledgeable, responsive, and proactive, often identifying and addressing risks before they escalate. Their collaborative approach has made them feel like an extension of our internal security team. We appreciate their commitment to transparency, regular communication, and continuous improvement. **What do you dislike about Pondurance?** Pondurance has been an outstanding partner in strengthening our university’s cybersecurity operations. Their managed detection and response (MDR) service has delivered reliable threat monitoring, rapid response, and expert insight that we’ve come to trust. The team is responsive, collaborative, and highly professional—consistently acting as an extension of our internal security function. If there’s one area for growth, it would be more proactive training or guidance on how to leverage their SIEM platform for advanced search and analysis. While their analysts are always available and helpful, additional resources or workshops would empower our internal team to make the most of the tool. Overall, our experience with Pondurance has been excellent, and we look forward to continuing this strong partnership. **What problems is Pondurance solving and how is that benefiting you?** Pondurance is helping us address several critical challenges, including 24/7 threat monitoring, incident detection and response, and advanced threat intelligence. As a small security team, we benefit tremendously from their extended coverage, particularly after hours and during high-risk periods. Their analysts help us triage and investigate alerts quickly, which reduces our response time and limits potential exposure. Additionally, their insights help us stay ahead of evolving threats and prioritize vulnerabilities more effectively. This partnership has improved our overall cyber resilience and allowed us to focus on strategic initiatives while knowing our environment is being continuously monitored. **Official Response from Laura Le:** > Thank you for your valuable feedback! We appreciate your suggestion for more proactive training on our SIEM platform. We currently offer cyber training as a service and are continuously looking to enhance our resources. If you would like to learn more about our cyber training program and how it can benefit your team, please feel free to reach out. We would be happy to provide more details! ### 2. RW Pondurance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Pondurance?** I'm really impressed with Pondurance's cybersecurity services—they've exceeded my expectations. Their initial setup was thorough and well-guided, ensuring everything integrated smoothly. Their team helped with seamless workarounds that worked. I appreciate how they prioritize scheduled engineering support, which gives me dedicated, high-quality assistance without any rush. Plus, their modern approach and strong internal team mean reliable, top-notch response times. Overall, these strengths make them a standout choice—no complaints here! And McKynzie Staples is a ROCK STAR!! **What do you dislike about Pondurance?** I'm not particularly drawn to their virtual CISO services; I already have decent internal leadership for strategic security decisions, so adding that layer feels a bit unnecessary for my setup right now. Overall, they're a reliable partner for the essentials, but I'll stick to their monitoring and response strengths for the time being. **What problems is Pondurance solving and how is that benefiting you?** Pondurance is tackling some key challenges in my cybersecurity world, and it's making a real difference for my operations. First off, they're handling log management like pros—collecting, analyzing, and storing all those massive logs from my systems without me having to worry about the overhead or missing critical details. This has freed up my internal resources big time, letting me focus on growth instead of drowning in data. They're also super effective against nefarious actor threats, like hackers trying to sneak in through vulnerabilities or advanced persistent attacks. Their 24/7 monitoring spots these shady activities early, using threat intelligence to stay ahead, which has prevented potential breaches that could've cost me a fortune in downtime or data loss. When it comes to response and remediation, they're lightning-fast; if something slips through, their team jumps in with expert guidance to contain and fix it, minimizing any impact. It's like having an instant playbook that turns chaos into quick recovery. Best of all, they feel like an extension of my own team—collaborative, knowledgeable, and always available, without the hassle of hiring more staff. Overall, this setup has boosted my peace of mind, improved compliance in my regulated industry, and saved me money by avoiding major incidents. Couldn't be happier with how they're solving these pain points for me! ### 3. Proactive Security and Responsive Support Make a Real Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Pondurance?** I greatly appreciate Pondurance’s proactive approach to strengthening our overall security posture. The monthly account reviews, coupled with the SOC Team’s prompt responsiveness, play a vital role in enabling our Security Team to effectively address issues as they arise. **What do you dislike about Pondurance?** I don't have any immediate concerns. There may be occasional issues related to tool deployments, but these instances are infrequent and generally minor. **What problems is Pondurance solving and how is that benefiting you?** Pondurance serves as a strategic extension of our Security Team. Their expertise in implementing SIEM and SOAR technologies, coupled with the delivery of regular posture reports, enables our lean team to provide timely, accurate, and actionable insights to both our leadership and our customers. **Official Response from Laura Le:** > Thank you so much for taking the time to share your experience and for highlighting the value of our proactive approach. Our goal is always to act as a true extension of our clients’ teams—providing the expertise, visibility, and support needed to stay ahead of evolving threats. We also appreciate your feedback regarding occasional tool deployment issues. Continuous improvement is central to our mission, and insights like yours help us refine our processes to deliver an even smoother experience. ### 4. Trusted 24x7 SOC partner, Security Advisor that is always improving our sytems and solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | Vice President of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Pondurance?** Pondurance has become our trusted cybersecurity partner and is a true force multiplier for our security operations. Their 24x7 Security Operations Center (SOC) ensures continuous monitoring and rapid threat response, giving us peace of mind around the clock. What sets them apart is their solution-oriented approach—tailoring services to our specific needs, bridging any identified gaps in our defense with their commitment to constant improvement through regular strategic meetings. With Pondurance, we gain not just a service provider, but a partner who enhances our security posture and helps us stay ahead of evolving threats. **What do you dislike about Pondurance?** I currently don't have any dislikes or improvements. I have found that they have services that I wasn't aware of that will assist with third party vendor management that I'm looking forward to exploring. **What problems is Pondurance solving and how is that benefiting you?** Pondurance is solving several critical cybersecurity challenges that directly benefit our organization. By providing Managed Detection and Response (MDR) and Endpoint Detection and Response (EDR), they help us identify and contain threats before they escalate. Their 24x7 Security Operations Center (SOC) ensures that our environment is continuously monitored, giving us real-time visibility and peace of mind around the clock. The monthly external vulnerability assessments, quarterly authenticated assessments and ongoing threat analysis help us stay ahead of emerging risks and maintain a strong security posture. Their support with log collection and SIEM integration enhances our ability to correlate events and detect anomalies across our infrastructure. Beyond the technical capabilities, what truly sets Pondurance apart is their availability and collaborative spirit, they’re always ready for a discussion, whether it’s strategic planning or incident response. This partnership has not only strengthened our defenses but also streamlined our internal processes, allowing our team to focus on strategic initiatives with confidence that our security foundation is solid and responsive. **Official Response from Laura Le:** > Thank you for sharing your positive experience with Pondurance. We are glad to hear that our tailored services, continuous improvement, and collaborative approach have enhanced your security posture and helped you stay ahead of evolving threats. We look forward to continuing to support your organization and exploring how our services can assist with third party vendor management. ### 5. Real-Time Monitoring and Prompt Issue Resolution Impress **Rating:** 5.0/5.0 stars **Reviewed by:** sreeves@gvsnet.org R. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Pondurance?** I really like the real-time monitoring of our systems, and the prompt follow-ups on issues that appear. **What do you dislike about Pondurance?** Sometimes the calls can be excessive, but security is something where too much communication isn't necessarily a bad thing. **What problems is Pondurance solving and how is that benefiting you?** Cybersecurity ### 6. Top notch SEIM **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Pondurance?** Pondurance is on top of all the SEIM alerts and knowing which alerts to focus on. They have already caught items that would have compromised our environment. They stay on top of security trends and update customers about urgent items. And their pricing compared to other SEIMS is very affordable. They are also very open to customer input. Easy to setup and get rolling with little effort. **What do you dislike about Pondurance?** None, you cannot go wrong with them. Minor issues were resolved quickly. **What problems is Pondurance solving and how is that benefiting you?** They collect all our logs and analyze for problems/ security issues. Cost effective. They also include a few hours each month for incident support as needed. This is a huge bonus. **Official Response from Laura Le:** > Hi Jeff, I wanted to personally thank you for your insightful feedback regarding your experience with Pondurance on G2. Your thoughts are incredibly important to us. At Pondurance, we are committed to providing world-class cybersecurity services, and your input helps guide our continuous improvement efforts. We’ll make sure to closely review your specific comments moving forward. If you ever want to dive deeper into your experience or share more thoughts, we would love to chat. Your support means a lot to us! ### 7. Excellent service, knowledgeable and friendly staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Vice President of Information Technology Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Pondurance?** The experts who work there strive to understand your needs, develop a thoughtful approach, and deliver excellent service. Services are easily understood, and the documentation makes the implementation process more efficient. **What do you dislike about Pondurance?** They will sometimes limit their consultation to areas within the primary scope, rather than exploring alternative solutions or ideas that may expand the scope but would be more beneficial in the long term. **What problems is Pondurance solving and how is that benefiting you?** Pondurance solves our need to have 24/7 monitoring of our network for any adverse events. Their ability to bring a team of experts to help us manage our environment takes our defensive posture to improved levels. **Official Response from Laura Le:** > Thank you for your feedback! We're glad to hear that our team has met your needs and enhanced your implementation process. We appreciate your thoughts on expanding our consultation scope. We’d be happy to arrange a call with our consulting and service delivery leadership to discuss the areas you’d like to explore further. ### 8. Pondurance has been a trusted partner of mine for many years. **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron R. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Pondurance?** Pondurance has been a helpful and trusted partner who assists with larger projects and things as simple as industry related questions. They're very communicative and thorough in their processes and evaluations of situations. **What do you dislike about Pondurance?** Their scope of service offerings, while growing, still seems a bit narrow as a cybersecurity services provider. I wish they offered additional products and services including but not limited to email security, cyber training, and more. **What problems is Pondurance solving and how is that benefiting you?** Pondurance is a trusted partner of ours that helps keep our endpoints safe and is also a "safety net" in case a cyber incident would occur. **Official Response from Laura Le:** > Thank you for being a valued partner of Pondurance for many years! We’re thrilled to know that our support has made a positive impact on your organization. In response to your feedback regarding our service offerings, we want to inform you that we currently provide cyber training as a service and are continuously exploring opportunities to expand our portfolio. We would be more than happy to arrange a call with your account team to discuss our cyber training program in detail and find additional ways to meet your needs. ### 9. Technology Infrastructure and Support Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrick L. | Technology Infrastructure and Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Pondurance?** Pondurance does a great job of working in the background to identify threats, then springing into action when needed. We were alerted this past year to an emerging breach, and were immediately escalated and had a team guide us through remediation. We were able to block the exfiltration of data, immobilize the intrusion, and make policy changes to prevent future intrusions. **What do you dislike about Pondurance?** I have to negative feedback, other than to say no service is perfect. Pondurance does doesn't have a magic wand that can neutralize all bad actors. Clients will still have to follow best practices, be responsible with their data, and do their best to not leave the doors open for an attack. **What problems is Pondurance solving and how is that benefiting you?** Pondurance helps our organization maintain real-time security awareness without having the resources to staff our own SOC. **Official Response from Laura Le:** > Thank you for sharing your feedback! We're delighted to know that Pondurance provides you with proactive support in managing threats and ensuring your security. If there's anything else we can do to improve your experience, please feel free to reach out! ### 10. My experience with Pondurance has been very positive. **Rating:** 4.0/5.0 stars **Reviewed by:** Haley B. | Network & Systems Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Pondurance?** Pondurance is very quick to create tickets for events that occur on the network that need to be addressed and following up on open tickets. **What do you dislike about Pondurance?** One thing that is not ideal is that there is not unlimited ingestion. **What problems is Pondurance solving and how is that benefiting you?** We don't have enough manpower to have a dedicated SOC team so having Pondurance have 24/7 eyes on our environment really helps us out. **Official Response from Laura Le:** > Thank you for sharing your feedback about your experience with Pondurance! Regarding your concern about unlimited ingestion, we understand that this can be a limitation for some. While many of our customers see the benefit in our approach, which focuses on ingesting only what is necessary, we genuinely appreciate your feedback. We would be happy to review your log volume with you to explore options that could better suit your needs. Please let us know how we can assist you further. ### 11. Pondurance is part of our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Alessandro S. | It Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Pondurance?** Is like having a full time team member that work 365 days a year 24/7 with no lunch breaks!!! **What do you dislike about Pondurance?** Not much, maybe same time the log seems little complicated but they are great and explain them and brake them down “ Barney style” **What problems is Pondurance solving and how is that benefiting you?** Doing work that my team have no time to look and help us identify threats **Official Response from Laura Le:** > Thank you for such fantastic feedback! We're thrilled to be an integral part of your team and to provide round-the-clock support. We appreciate your kind words about our explanations and are glad to help simplify the complexities of logs. If you ever need further assistance or clarification, don’t hesitate to reach out! ### 12. A growing relationship that delivers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Pondurance?** Flexibility to add new services that aren't currently offered. Tailoring new services upon our request has been great for us and extremely helpful. **What do you dislike about Pondurance?** Additional customized high priority alerts; in particular, after hours many of the priority 2 items we would prefer SMS or a phone call. **What problems is Pondurance solving and how is that benefiting you?** We require less staffing, yet have 24/7/365 support. They bring specific expertise that would cost us several times more if we hired directly. They offer services that we cannot staff year-round for. **Official Response from Laura Le:** > Thank you for sharing your insights about your experience with Pondurance! We value your input on the high-priority alerts and will certainly take this into consideration as we work to enhance our services. To further discuss your suggestions and how we can continue to support your organization effectively, we are happy to arrange a call with your account team. ### 13. VP of Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Pondurance?** Easy to Implement, enhancing my organization`s security posture and the resources are proactive which is critical being in a cyber security world. **What do you dislike about Pondurance?** I honestly didn't notice any dislikes in our engagement or in the product so far. **What problems is Pondurance solving and how is that benefiting you?** installed protection and helped our company from cyber threat incident **Official Response from Laura Le:** > It's great to hear that Pondurance has helped protect your company from cyber threats. 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