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PoliteMail

By Politemail Software

4.0 out of 5 stars

How would you rate your experience with PoliteMail?

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PoliteMail Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

PoliteMail Media

PoliteMail Demo - PoliteMail Integrates Directly Into Outlook
PoliteMail adds the email tools you need right inside the Outlook desktop or M365 Outlook online. Simply click the blue flag icon to turn measurement on. Employees receive the email without security warnings, external sender warnings, or going into the spam folder. PoliteMail also overcomes Ou...
PoliteMail Demo - PoliteMail's Robust Analytics
Gain the comms analytics Viva doesn’t provide and improve your communications strategy with data. Measure email reach, email readership, and email engagement using PoliteMail’s advanced reporting options. Drill down on a single message, or view campaign and sender level reporting for groups of m...
PoliteMail Demo - Create Professional, Mobile-responsive Templates
Our drag-and-drop email page builder makes it easy to create impressive, mobile responsive email templates and pages. Easily combine and share branded components with your communications team, no coding required! Both Outlook and Word compatible.
PoliteMail Demo - Send to your existing distribution lists - no importing required!
Manage your mailing lists without having to rely on IT or HR updates with our real-time AD/AAD distribution list access. Create lists by Management Hierarchies and use PoliteMail’s self-service targeting and segmentation tools to deliver relevant targeted communications and increase employee enga...
PoliteMail Demo - Add video thats plays directly in Outlook, surveys, personalization, and more
Get valuable feedback from your employee audience using simple surveys, likes and other social interactions inside your Outlook email distributions. The Add Video feature adds embedded, playable video right in Outlook. Automatically add a play button to an image and create video thumbnails. Turn ...
PoliteMail Demo - Outlook Analytics for Internal Email Communications
Communication teams that have used PoliteMail for over 2 years improved in all key email metrics including attention, readership, and engagement.
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PoliteMail Reviews (117)

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Reviews

PoliteMail Reviews (117)

View 1 Video Reviews
4.0
117 reviews

Pros & Cons

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Verified User in Chemicals
UC
Enterprise (> 1000 emp.)
"Intelligent tool with the ability to gain powerful insights!"
What do you like best about PoliteMail?

Great Insights, and campaigns follow up. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Sometimes the PoliteMail add-on crashes my Outlook and forces a restart of Outlook. This mostly happens while receiving a new mail in the outbox. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
UP
Enterprise (> 1000 emp.)
"I use PoliteMail for Open and Read metrics on all of our internal communications."
What do you like best about PoliteMail?

The data is super helpful! We use the open and read metrics to track the progress and areas that need improvement in our internal communications. We also use this data to present our success to our leadership team. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

There seems to be a decent amount of glitches that come up often. Review collected by and hosted on G2.com.

MF
Communications manager
Enterprise (> 1000 emp.)
"Amazing metrics, user experience could be improved"
What do you like best about PoliteMail?

The data insights are second to known in the internal email industry. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The user experience in the tool can be a dissatisfying. Seems like user testing would benefit their technical/development team. Review collected by and hosted on G2.com.

PS
Analyst
Enterprise (> 1000 emp.)
"PoliteMail has helped us think strategically and better improve our campaign and communication plans"
What do you like best about PoliteMail?

PoliteMail has helped us think strategically and better improve our campaign and communication plans. We've made decisions on basis of what has worked. Parameters like attention rate, and split by devices read has helped definitely Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

We'd like a feature that helps us recall comms in case somethign goes wrong. Currently there are no features for that. As an advocate for the tool at a service line level, it becomes difficult to convince professionals to stick to the plan if something goes wrong. Review collected by and hosted on G2.com.

SS
Vice President
Enterprise (> 1000 emp.)
"Politemail for Internal Communications"
What do you like best about PoliteMail?

The metrics and ability to quickly upload distribution lists. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Templates can sometimes be difficult to work with. We also occasionally run into issues with lag in sending. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Enterprise (> 1000 emp.)
"Effective Tool for Strategic Email Communications"
What do you like best about PoliteMail?

I love that I can track my email campaigns and see when the best time is to send out campaigns to our employees, determine who is opening content and who is not, and send follow up emails only to those individuals that did not open or interact with the email. It has been a great system that we use from the CEO level down to the department level. When we have to edit a link or have an error, we don't have to send out a new email, we can simply update the link in the PoliteMail system and not worry about it. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

PoliteMail tends to crash the Outlook email program and some users had to uninstall the program and cannot use it. Another downfall is that the email campaigns will default to a font that is not in the template. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Enterprise (> 1000 emp.)
"Great application when it's working"
What do you like best about PoliteMail?

Email tracking is easy to implement and activate and the resulting metrics are very easy to digest. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Unfortunately, our team struggles on a regular basis with PoliteMail tech issues. We continue to have issues building and updating templates, refreshing metrics, and even getting emails to send from the server on a weekly basis. The PoliteMail service team is usually quick to respond, but many of the workarounds they provide do not actually work and our team spends lots of time trying to troubleshoot the issues. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Enterprise (> 1000 emp.)
"Great features with some challenging issues"
What do you like best about PoliteMail?

The three features I like best are the templates, the scheduling and the metrics. We've already set up several customized e-newsletter templates with the tool and it was quite easy. As for scheduling, other tools we've tried require my computer to be on and on the network for an email to be distributed at its prescheduled time -- which completely defeats the purpose of scheduling. Don't have to worry about it with Politemail. And the metrics are really helpful to track what days/times are best for sending emails. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The only thing I really dislike are the ongoing issues I've had since the last Politemail update. My Outlook crashes frequently when I receive meeting invitations or when an email is being distributed. It's very disruptive. Review collected by and hosted on G2.com.

Desireé C.
DC
Communications Consultant II
Insurance
Enterprise (> 1000 emp.)
"Communications Consultant II"
What do you like best about PoliteMail?

The variety of templates are nice and for the most part easy to use/personalize, customer service reps were very helpful in working with us to find solutions. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Opt-in form did not work well, security issues with our internal systems, inconsistency in ability to use the tracking features. Review collected by and hosted on G2.com.

Leonie T.
LT
Senior Advisor - Marketing & Communications
Marketing and Advertising
Enterprise (> 1000 emp.)
"Not convinced"
What do you like best about PoliteMail?

The support team are responsive which is always a relief when/if something goes wrong or you need advice. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

I feel like the platform can be a bit clunky to use and sometimes for us - perhaps due to our ICT systems - we have issues with the analytics being inaccurate. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$
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PoliteMail Features
Open Rates
Link Activity
Attachment Activity
Email Platform Integration
Email Scheduling
Email Categorization