PoliteMail Reviews & Product Details

PoliteMail is an internal communications measurement platform that integrates with Microsoft Outlook and Office365. PoliteMail adds measurement, responsive design, employee feedback, and list management tools into Microsoft Outlook to align communication efforts with better business outcomes. Over twenty percent of America’s largest business organizations trust PoliteMail to deliver the tools and metrics they need to accurately measure, effectively manage, and definitively improve employee email communications. Unlike email marketing tools or internal email tracking software, which often can't accurately count opens, PoliteMail works differently. Because PoliteMail is integrated into M365, it accurately measures email interactions, differentiates between an open, an ignore and a read, and even tells you how long people engaged your message. Communicators leverage our actionable analytics and insights to improve audience attention, readership and engagement over time. PoliteMail’s tight Microsoft 365 integration keeps your internal email inside Office, avoiding external flags, spam folders, and security warnings. PoliteMail is sent by Exchange, not by an external mail exchange (MX), so your recipients receive authentic internal Outlook email messages. Emails sent with PoliteMail are GDPR-compliant and keep employee personal identifiable information private.

Seller

Politemail Software

Discussions

PoliteMail Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Tom Stirling

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

Poppulo Employee Experience

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User Insights

Average based on 121 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

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Verified User in Chemicals

Enterprise (> 1000 emp.)

8/15/2019

"Great feature set, but some growing pains"

3/5

What do you like best about PoliteMail?

It is a great tool for internal communications with GDPR compliant tracking methods. They offer stylized, tracked emails and a way to create dynamic distribution lists based on employee attributes. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The upgrades, bugs and relevant communications can be hit or miss. With these, they can oftentimes feel like an organization with the growing pains of a startup. However, when doing benchmarking with some other companies they do still have the best feature set for internal communications.

The email template interface isn't the easiest to work with unless you're very familiar with formatting and adding rows. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

Do you have good, internal technical partners? Will there be someone more technical managing the day-to-day of the platform? Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

It allows large organizations to avoid the maximum daily send that Outlook imposes on users. It also allows us to create and send to more targeted groups of associates. Review collected by and hosted on G2.com.

Rick W.

Senior Director

Enterprise (> 1000 emp.)

8/28/2019

"Politemail's logo should be a flotation device...because it is a life saver."

5/5

What do you like best about PoliteMail?

Politemail helps manage mass email distribution for various audiences with great features to help manage content, links, and tracking. This includes my favorite functionality ever...the ability to update links, images, attachment and content AFTER an email has been sent. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The user interface takes some getting used to and the content templates list gets a bit cumbersome after awhile. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

I'm a big fan. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

Politemail allows us to send tens of thousands of emails without bogging down our email servers. The post-delivery content update features have also been a life saver at times when the wrong info was inadvertently sent out. Review collected by and hosted on G2.com.

Aurélien B.

Communication Officer

Enterprise (> 1000 emp.)

8/28/2019

"A good product with many bugs that impact our day-to-day activity."

1.5/5

What do you like best about PoliteMail?

Creation of templates. Reach many recipients at the same time. Host documents as smart attachments. Statistics review. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Issue when we upload smart attachments and mailing list because of a server connection loss certainly. We need to close and re-open Outlook, and sometimes we have to turn the computer off. We lose a lot of time. Sometimes, our sent emails go to the scheduled sent and are not sent while we wanted them to be sent directly. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

Politemail should ease our day-to-day activity. We are saving time when we have to send a global email (worldwide) thanks to the mailing list upload, the use of templates. Smart attachments allow us to be sure that our content is reachable by recipients. However, bugs mentioned above can cancel these benefits. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

8/15/2019

"Supports HTML emails, integrates with address lists"

4/5

What do you like best about PoliteMail?

PoliteMail integrates with Outlook so that we can easily send emails to our existing distribution lists. In addition, it supports HTML email templates, which is a huge benefit. Having a corporate account with 6 designated admins - using shared templates - has greatly improved our workflow. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

PoliteMail doesn't work on a Mac, nor does it work with Gmail. Customer service has been spotty the past couple years as we've gone through several different account reps. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

It won't work on a Mac, and it only works in Outlook. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

Having a corporate account with 6 designated admins - using shared templates - has greatly improved our workflow. The ability to send HTML emails allows for us to use attractive, branded templates. Previously, I had to build the HTML emails in Dreamweaver and import them into Outlook. Review collected by and hosted on G2.com.

Verified User in Chemicals

Enterprise (> 1000 emp.)

5/4/2020

"Intelligent tool with the ability to gain powerful insights!"

5/5

What do you like best about PoliteMail?

Great Insights, and campaigns follow up. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Sometimes the PoliteMail add-on crashes my Outlook and forces a restart of Outlook. This mostly happens while receiving a new mail in the outbox. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

8/14/2019

"I use PoliteMail for Open and Read metrics on all of our internal communications."

4/5

What do you like best about PoliteMail?

The data is super helpful! We use the open and read metrics to track the progress and areas that need improvement in our internal communications. We also use this data to present our success to our leadership team. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

There seems to be a decent amount of glitches that come up often. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

This tool is really great for multiple aspects of creating and sending effective and successful communications. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

We have been able to differentiate behavior patterns by audiences, see which recurring communications are worth it to continue to send and which ones aren't, and we have been able to realize progress and areas of improvement in our communication with these metrics. Also, other features such as Preflight Test Send and Scheduled Sends are very helpful, too. Review collected by and hosted on G2.com.

Megan F.

Communications manager

Enterprise (> 1000 emp.)

8/15/2019

"Amazing metrics, user experience could be improved"

4/5

What do you like best about PoliteMail?

The data insights are second to known in the internal email industry. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

The user experience in the tool can be a dissatisfying. Seems like user testing would benefit their technical/development team. Review collected by and hosted on G2.com.

Recommendations to others considering PoliteMail:

The product takes patience to learn but the data is worth it. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

The data insights have been huge. The ability to tell leadership the open and read rate percentages for emails we've previously been told that "nobody reads" is worth the tool. Review collected by and hosted on G2.com.

Priyam S.

Analyst

Enterprise (> 1000 emp.)

8/20/2019

"PoliteMail has helped us think strategically and better improve our campaign and communication plans"

4/5

What do you like best about PoliteMail?

PoliteMail has helped us think strategically and better improve our campaign and communication plans. We've made decisions on basis of what has worked. Parameters like attention rate, and split by devices read has helped definitely Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

We'd like a feature that helps us recall comms in case something goes wrong. Currently there are no features for that. As an advocate for the tool at a service line level, it becomes difficult to convince professionals to stick to the plan if something goes wrong. Review collected by and hosted on G2.com.

Suzanne S.

Vice President

Enterprise (> 1000 emp.)

8/15/2019

"Politemail for Internal Communications"

3.5/5

What do you like best about PoliteMail?

The metrics and ability to quickly upload distribution lists. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Templates can sometimes be difficult to work with. We also occasionally run into issues with lag in sending. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

Distribution list challenges - now we can upload an unlimited number of emails quickly and immediately send to them. Before we had to do batches of 500. The metrics also help us to give credible advice and recommendations on what type of internal communications are actually working and which are being ignored. Review collected by and hosted on G2.com.

Verified User in Construction

Enterprise (> 1000 emp.)

8/20/2019

"Effective Tool for Strategic Email Communications"

4.5/5

What do you like best about PoliteMail?

I love that I can track my email campaigns and see when the best time is to send out campaigns to our employees, determine who is opening content and who is not, and send follow up emails only to those individuals that did not open or interact with the email. It has been a great system that we use from the CEO level down to the department level. When we have to edit a link or have an error, we don't have to send out a new email, we can simply update the link in the PoliteMail system and not worry about it. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

PoliteMail tends to crash the Outlook email program and some users had to uninstall the program and cannot use it. Another downfall is that the email campaigns will default to a font that is not in the template. Review collected by and hosted on G2.com.

What problems is PoliteMail solving and how is that benefiting you?

We are getting more strategic with our internal email campaigns. When there is important information that needs to be sent out, using PoliteMail allows us to see who is opening the emails so when we get push back or are told they never received the email, we have the proof to show them they did. It has helped in keeping people accountable. Review collected by and hosted on G2.com.