PoliteMail Reviews & Product Details

Email tracking is easy to implement and activate and the resulting metrics are very easy to digest. Review collected by and hosted on G2.com.

Unfortunately, our team struggles on a regular basis with PoliteMail tech issues. We continue to have issues building and updating templates, refreshing metrics, and even getting emails to send from the server on a weekly basis. The PoliteMail service team is usually quick to respond, but many of the workarounds they provide do not actually work and our team spends lots of time trying to troubleshoot the issues. Review collected by and hosted on G2.com.

The three features I like best are the templates, the scheduling and the metrics. We've already set up several customized e-newsletter templates with the tool and it was quite easy. As for scheduling, other tools we've tried require my computer to be on and on the network for an email to be distributed at its prescheduled time -- which completely defeats the purpose of scheduling. Don't have to worry about it with Politemail. And the metrics are really helpful to track what days/times are best for sending emails. Review collected by and hosted on G2.com.

The only thing I really dislike are the ongoing issues I've had since the last Politemail update. My Outlook crashes frequently when I receive meeting invitations or when an email is being distributed. It's very disruptive. Review collected by and hosted on G2.com.

The variety of templates are nice and for the most part easy to use/personalize, customer service reps were very helpful in working with us to find solutions. Review collected by and hosted on G2.com.

Opt-in form did not work well, security issues with our internal systems, inconsistency in ability to use the tracking features. Review collected by and hosted on G2.com.

The support team are responsive which is always a relief when/if something goes wrong or you need advice. Review collected by and hosted on G2.com.

I feel like the platform can be a bit clunky to use and sometimes for us - perhaps due to our ICT systems - we have issues with the analytics being inaccurate. Review collected by and hosted on G2.com.

Easy to use add-on for Outlook to track email behaviors with our employees. Helps us understand what types of messages, length of message and click-thru rates. Review collected by and hosted on G2.com.

If you don't use it all the time it can be difficult to remember some of the tricks to ensure a good end-user experience through the designs and layouts of messages. Review collected by and hosted on G2.com.

Allows us to track metrics down to individual level and create templates to share with other teams. Review collected by and hosted on G2.com.

The inability to share drafts with colleagues. Because it uses Outlooks formatting tools some users find it challenging to use as the Outlook formatting tools are not the most intuitive. Inability to purchase a user licence without having to connect directly with a salesperson. Syncronym is a great function but the cost is really high, with no discount even if you have the basic platform. Review collected by and hosted on G2.com.

PoliteMail allows us to schedule email sends, gives us the ability to use our own templates, and gives us great analytics. Review collected by and hosted on G2.com.

The analytics can take several seconds to display when we toggle between different email sends. Review collected by and hosted on G2.com.

PoliteMail's integration with Outlook as a plug-in creates a seamless way to distribute email, while providing a robust analytics that tracks user interactions and more. Review collected by and hosted on G2.com.

PoliteMail's templates could be a little more user-friendly, and allow for different sections to be moved within the email itself. Review collected by and hosted on G2.com.

The best part of using PoliteMail has been the ease of sending communications from another mailbox address. The templates, once we got used to them, have been convenient and efficient for our team. The metrics have been valuable to gauge readership and relevance in our communications. Review collected by and hosted on G2.com.

There were countless technical issues with PoliteMail. One of the most recent being a miscommunication with our IT Team which led to two weeks + of downtime using PoliteMail. Review collected by and hosted on G2.com.

I appreciate the metrics PoliteMail offers and it's convenient to be able to use existing distribution lists in Outlook. The templates are okay. Review collected by and hosted on G2.com.

Having to break down mailing lists into 100 or fewer names, for tracking purposes, wasn't something I was aware I would need to do prior to purchasing. (I can't say for certain that this wasn't shared with me, but if it was it failed to register during the initial conversations and demos.) Review collected by and hosted on G2.com.