--- title: PoliteMail Reviews meta\_title: 'PoliteMail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how PoliteMail works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # PoliteMail Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by PoliteMail but has limited features. Are you part of the PoliteMail team? [Upgrade your plan](https://my.g2.com/politemail/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! PoliteMail is an internal communications measurement platform that integrates with Microsoft Outlook and Office365. PoliteMail adds measurement, responsive design, employee feedback, and list management tools into Microsoft Outlook to align communication efforts with better business outcomes. Over twenty percent of America’s largest business organizations trust PoliteMail to deliver the tools and metrics they need to accurately measure, effectively manage, and definitively improve employee email communications. Unlike email marketing tools or internal email tracking software, which often can't accurately count opens, PoliteMail works differently. Because PoliteMail is integrated into M365, it accurately measures email interactions, differentiates between an open, an ignore and a read, and even tells you how long people engaged your message. Communicators leverage our actionable analytics and insights to improve audience attention, readership and engagement over time. PoliteMail’s tight Microsoft 365 integration keeps your internal email inside Office, avoiding external flags, spam folders, and security warnings. PoliteMail is sent by Exchange, not by an external mail exchange (MX), so your recipients receive authentic internal Outlook email messages. Emails sent with PoliteMail are GDPR-compliant and keep employee personal identifiable information private. * * * Seller [Politemail Software](https://www.g2.com/sellers/politemail-software) Discussions [PoliteMail Community](https://www.g2.com/products/politemail/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Tom Stirling Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/politemail/pricing) ## Top-Rated Alternatives [ ![Poppulo Employee Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Poppulo Employee Experience") Poppulo Employee Experience 4.4/5(224) ](https://www.g2.com/products/poppulo-employee-experience/reviews) [ ![ContactMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ContactMonkey") ContactMonkey 4.4/5(212) ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews) [ ![Staffbase](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Staffbase") Staffbase 4.6/5(248) ](https://www.g2.com/products/staffbase/reviews) [ View All Alternatives ](https://www.g2.com/products/politemail/competitors/alternatives) ## User Insights Average based on 120 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/14/2019 "Great analytics to gauge results" 4.5/5 What do you like best about PoliteMail? I love being able to delve into the analytics on my emails to determine what's working and what doesn't. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? I've had some minor problems with technical glitches from time to time that can be annoying. Emails not sending right away mostly. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: My favorite features are looking at analytics by segmentation and being able to track how my campaigns are doing over time and seeing what's improving. It's a great way to show the results of your work so you can illustrate the return on investment when it comes to email marketing or newsletters. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? We're finding better and better ways to reach our employees. We can actually track our efforts and compare different tactics to determine what works best. We've been able to build our readership. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/14/2019 "Good Product for Internal Comms" 3.5/5 What do you like best about PoliteMail? We have tried using third party solutions to have tracking for internal communications, but our IS security configurations made it difficult to ensure reliable delivery of important employee communications originating from outside IPs. The fact that PoliteMail works directly through Outlook and provides in-depth stats has been invaluable. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? When we spoke with other clients we heard similar suggestions - make sure IS is totally on-board with supporting the product and we understand why. Our experience would have been smoother had we had everyone together (comms and IS) for the installation and ongoing maintenance. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Having stats helps us make informed decisions about the nature of our internal communications. When we make recommendations to leadership, we know we can back it up with data. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 8/15/2019 "It works (sometimes)" 3/5 What do you like best about PoliteMail? I like that I can schedule messages, and track engagement. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Will it actually send? It depends on the day. I've had to send a message up to four times to get it to actually go. I've spent a lot of time with their tech help and no one can seem t figure out why that happens for me. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? When is the best day of the week and time of day to send a message? Seeing results are helping us find that sweet spot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 8/15/2019 "More Than Adequate Platform" 4.5/5 What do you like best about PoliteMail? It's pretty easy to use and makes nice looking emails so I don't have to rely on the design team. And it's nice to be able to lift the HTML code and use it on our intranet. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? I'd like to be able to mask my mail as that of different company leaders. This is a feature that can be done in other platforms (Poppulo). The Open Visibility feature doesn't always work, which is a bug that needs to be fixed. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: Compare products and select the one that best meets your needs. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? It's nice to be able to track metrics. We're not necessarily using that to our advantage, but we should. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 8/27/2019 "Metrics" 4/5 What do you like best about PoliteMail? The indepth metrics that PoliteMail provides is very insightful and helps us really evaluate what is working and what iisn't. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? The interface. Because it is Outlook based, everything takes a while to load. If there were some type of URL users could travel to things would go much better. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Engagement. Are people understanding what we're sending out? Are they really reading? PoliteMail helps use address this and allows for us to make informed decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/20/2019 "Great Analytics, Clunky Templates" 3.5/5 What do you like best about PoliteMail? Politemail gives you very useful analytics. Who opens an email, how long people spend reading it, how many ignored, etd. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? The templates really aren't that great, and can be quite glitchy. It's not really politemail's fault, as they are all built in outlook and have to use tables and such, but can still be frustrating. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? We needed a solution we could house on an internal server because security is very strict here. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Enterprise (\> 1000 emp.) 8/15/2019 "A huge improvement for our Internal Comms team!" 4/5 What do you like best about PoliteMail? It's a simple plug in that's really easy to set up and use. The stats are also easy to access and interpret. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? It's not mobile friendly with Blackberry for Work app, which we use for security reasons. You cannot send restricted content via Politemail, which again can be an issue for certain types of communications. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Insight into internal communications. We had NONE before and now we can get extremely granular data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AC Alexandria C. Corporate Business Communications Specialist Enterprise (\> 1000 emp.) 8/14/2019 "Intuitive and easy to use" 4/5 What do you like best about PoliteMail? I like how you can input lists to send out emails and create templates. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? I don't like how it shuts down my outlook from time to time. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Sending out massive emails to our company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 8/15/2019 "Great product, had some technical difficulties" 4/5 What do you like best about PoliteMail? Ability to track statistics on email messages Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Originally, we faced a lot of freezing and emails unable to send, but that seems fixed now. Difficulty sending to distribution lists because it breaks it down into individual emails, while we like that people see which distribution list it was sent to. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Knowing how many people are reading emails and for how long, ability to compare stats on different email types Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 8/15/2019 "Metrics that Help You Measure Your Impact" 5/5 What do you like best about PoliteMail? PoliteMail helps us measure the effectiveness of our communications and provides detailed metrics that help us shape our approach. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? There is nothing that I dislike about PoliteMail. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: Give it a shot! You will like it Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Before using PoliteMailm we had no idea who was reading our emails and if we were being effective. Now, we can see what locations are reading the most and identify opportunities for improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about PoliteMail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about PoliteMail ](https://www.g2.com/products/politemail/discussions/new) GU Guest User What are the benefits and drawbacks of using PoliteMail for employee communication? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-politemail-for-employee-communication) JR Jeffrey Ramos • Last activity over 6 years ago How do you make PoliteMail in Outlook display correctly on high resolution 4k monitors? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/14457-how-do-you-make-politemail-in-outlook-display-correctly-on-high-resolution-4k-monitors) [ View all Discussions ](https://www.g2.com/products/politemail/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/politemail/pricing) PoliteMail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_30ae13d417b359fa1b5e4d4738c281b5/poppulo-employee-experience.png "Product Avatar Image") Poppulo Employee Experience 4.4/5(224) [ Compare Now ](https://www.g2.com/compare/politemail-vs-poppulo-employee-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3609c3d55990e3930e668f06e6fe2299/workshop.jpg "Product Avatar Image") Workshop 4.7/5(189) [ Compare Now ](https://www.g2.com/compare/politemail-vs-workshop) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cff85563ae537651f18f742f45c4ecae/staffbase.png "Product Avatar Image") Staffbase 4.6/5(248) [ Compare Now ](https://www.g2.com/compare/politemail-vs-staffbase) ##### ##### PoliteMail Features Analytics Open Rates Link Activity Attachment Activity Customizations Email Platform Integration Email Scheduling Email Categorization [ View More Features ](https://www.g2.com/products/politemail/features) ##### Categories on G2 [Email Tracking](https://www.g2.com/categories/email-tracking)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) ##### Explore More [Best software for collaborative app development teams](https://www.g2.com/discussions/best-software-for-collaborative-app-development-teams)[Which cloud security monitoring platforms do security engineers and CISOs actually keep using long term after the initial complexity of learning the platform?](https://www.g2.com/discussions/which-cloud-security-monitoring-platforms-do-security-engineers-and-cisos-actually-keep-using-long-term-after-the-initial-complexity-of-learning-the-platform)[Top analytics tools for marketing strategy](https://www.g2.com/discussions/top-analytics-tools-for-marketing-strategy) [What are the most trustworthy encryption platforms based on comprehensive user reviews for strong incident response?](https://www.g2.com/discussions/what-are-the-most-trustworthy-encryption-platforms-based-on-comprehensive-user-reviews-for-strong-incident-response)[Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[Pros and Cons Details](https://www.g2.com/products/politemail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)