PoliteMail Reviews & Product Details

The layout of the Microsoft Word reports is great for viewing and sending individual metrics. The level of detail that the metrics provide is great. The ability to track clicks is great. Review collected by and hosted on G2.com.

There's no way to export a large number of reports at once. When you export using different methods some metrics may be omitted. No access for a mac. Review collected by and hosted on G2.com.

I love being able to delve into the analytics on my emails to determine what's working and what doesn't. Review collected by and hosted on G2.com.

I've had some minor problems with technical glitches from time to time that can be annoying. Emails not sending right away mostly. Review collected by and hosted on G2.com.

We have tried using third party solutions to have tracking for internal communications, but our IS security configurations made it difficult to ensure reliable delivery of important employee communications originating from outside IPs. The fact that PoliteMail works directly through Outlook and provides in-depth stats has been invaluable. Review collected by and hosted on G2.com.

When we spoke with other clients we heard similar suggestions - make sure IS is totally on-board with supporting the product and we understand why. Our experience would have been smoother had we had everyone together (comms and IS) for the installation and ongoing maintenance. Review collected by and hosted on G2.com.

I like that I can schedule messages, and track engagement. Review collected by and hosted on G2.com.

Will it actually send? It depends on the day. I've had to send a message up to four times to get it to actually go. I've spent a lot of time with their tech help and no one can seem to figure out why that happens for me. Review collected by and hosted on G2.com.

It's pretty easy to use and makes nice looking emails so I don't have to rely on the design team. And it's nice to be able to lift the HTML code and use it on our intranet. Review collected by and hosted on G2.com.

I'd like to be able to mask my mail as that of different company leaders. This is a feature that can be done in other platforms (Poppulo). The Open Visibility feature doesn't always work, which is a bug that needs to be fixed. Review collected by and hosted on G2.com.

The indepth metrics that PoliteMail provides is very insightful and helps us really evaluate what is working and what isn't. Review collected by and hosted on G2.com.

The interface. Because it is Outlook based, everything takes a while to load. If there were some type of URL users could travel to things would go much better. Review collected by and hosted on G2.com.

Politemail gives you very useful analytics. Who opens an email, how long people spend reading it, how many ignored, etd. Review collected by and hosted on G2.com.

The templates really aren't that great, and can be quite glitchy. It's not really politemail's fault, as they are all built in outlook and have to use tables and such, but can still be frustrating. Review collected by and hosted on G2.com.

It's a simple plug in that's really easy to set up and use. The stats are also easy to access and interpret. Review collected by and hosted on G2.com.

It's not mobile friendly with Blackberry for Work app, which we use for security reasons. You cannot send restricted content via Politemail, which again can be an issue for certain types of communications. Review collected by and hosted on G2.com.

I like how you can input lists to send out emails and create templates. Review collected by and hosted on G2.com.

I don't like how it shuts down my outlook from time to time. Review collected by and hosted on G2.com.

Ability to track statistics on email messages Review collected by and hosted on G2.com.

Originally, we faced a lot of freezing and emails unable to send, but that seems fixed now. Difficulty sending to distribution lists because it breaks it down into individual emails, while we like that people see which distribution list it was sent to. Review collected by and hosted on G2.com.