--- title: PoliteMail Reviews meta\_title: 'PoliteMail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how PoliteMail works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # PoliteMail Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by PoliteMail but has limited features. Are you part of the PoliteMail team? [Upgrade your plan](https://my.g2.com/politemail/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! PoliteMail is an internal communications measurement platform that integrates with Microsoft Outlook and Office365. PoliteMail adds measurement, responsive design, employee feedback, and list management tools into Microsoft Outlook to align communication efforts with better business outcomes. Over twenty percent of America’s largest business organizations trust PoliteMail to deliver the tools and metrics they need to accurately measure, effectively manage, and definitively improve employee email communications. Unlike email marketing tools or internal email tracking software, which often can't accurately count opens, PoliteMail works differently. Because PoliteMail is integrated into M365, it accurately measures email interactions, differentiates between an open, an ignore and a read, and even tells you how long people engaged your message. Communicators leverage our actionable analytics and insights to improve audience attention, readership and engagement over time. PoliteMail’s tight Microsoft 365 integration keeps your internal email inside Office, avoiding external flags, spam folders, and security warnings. PoliteMail is sent by Exchange, not by an external mail exchange (MX), so your recipients receive authentic internal Outlook email messages. Emails sent with PoliteMail are GDPR-compliant and keep employee personal identifiable information private. * * * Seller [Politemail Software](https://www.g2.com/sellers/politemail-software) Discussions [PoliteMail Community](https://www.g2.com/products/politemail/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Tom Stirling Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/politemail/pricing) ## Top-Rated Alternatives [ ![Poppulo Employee Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Poppulo Employee Experience") Poppulo Employee Experience 4.4/5(224) ](https://www.g2.com/products/poppulo-employee-experience/reviews) [ ![ContactMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ContactMonkey") ContactMonkey 4.4/5(212) ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews) [ ![Staffbase](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Staffbase") Staffbase 4.6/5(248) ](https://www.g2.com/products/staffbase/reviews) [ View All Alternatives ](https://www.g2.com/products/politemail/competitors/alternatives) ## User Insights Average based on 120 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 9/13/2020 "Efficient" 5/5 What do you like best about PoliteMail? Working in the Communications department, PoliteMail allows us to reach a large audience and also set templates of regular communications that we send. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Customer service is not immediate. Would be helpful to be able to talk to a live rep when problem occurs. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: It is an effective way to communicate and send mass emails that can be branded. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? This has allowed us to track activity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ken F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken F.") KF Ken F. Supervisor Business Systems Enterprise (\> 1000 emp.) 9/12/2019 "Decent product, deplorable support" 2.5/5 What do you like best about PoliteMail? Ultimately it's all about the email analytics, and this is done well. Some really interesting information is collected and easily accessible. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Working with the team. They make "Customer Success Managers" an oxymoron. At the point of project kick-off, they cut-n-paste a long, ugly table of things that need to get done in order for the product to work. Different fonts, weird colors and strange emphasis make it entirely confusing - but they want to brush you off with a pile of information (to do on your own), and move onto the next customer. You then won't hear from anyone unless you ask (and can figure out WHO to ask). Responses are then late and absent of any empathy of deadlines. We were also not made aware in advance of many environmental system requirements (global, enterprise-wide) until the last days of implementation. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: Strongly consider on-prem instead of cloud. Fully understand end-user licensing (especially Syncronym) FIRST. Plan on following up with the vendor several times a week, and largely going it alone. Have a firm understanding of ALL the system changes you'll have to make in order to integrate properly (it won't be as quick as easy as originally depicted). Understand who to call for what. Instead of a single point of contact, there's a list of names all doing different things for different products, that make acquiring help daunting. Know that they don't provide project management resources. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Email response rates. Getting a dashboard of metrics. However we were promised a Mac version, but now it's nowhere on the timeline. We had hoped for tighter AD integration, but now it's an afterthought. Not getting an Amazon gift card for a less than stellar review. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Enterprise (\> 1000 emp.) 8/15/2019 "Decent Product that will evolve to be great" 4/5 What do you like best about PoliteMail? Easy metrics and user-friendly formatting Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Frequent technical glitches that prevent you from sending tracked messages... Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Gaining comms benchmarks and better-designed emails Review collected by and hosted on G2.com. Show More 7/24/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brendan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendan W.") BW Brendan W. IT Technical Solutions Architect Real Estate Enterprise (\> 1000 emp.) 8/15/2019 "PoliteMail Tracking software" 4/5 What do you like best about PoliteMail? So far for us, the ability to save resources in PoliteMail for multiple users to take advantage of. To allow one user to create Templates that are easily stored in PoliteMail for everyone to use is very helpful. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? The PoliteMail server itself seems to have issues. Some days we have no problems and everything seems speedy, then other days, getting data out of PoliteMail is slow slow task. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: This is a very useful product, even with some of the issues we have experienced, I don't think there is anything like it on the market. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? We are solving some new problems we have with accountability and tracking for our Legal department. Making sure users are reading and clicking a link that proves to legal users have read things has been great. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/21/2019 "Not as helpful as it should be." 1.5/5 What do you like best about PoliteMail? Smart attachments by far is the best feature. Because of the need to upload and/link to multiple documents in messaging it has helped to let our employees access the information they need without being inside our firewall. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? It may be a problem on our side. I have never ben able to send to the expanded distribution lists. This has limited the whole purpose of getting Polite mail in the first place, tracking analytics. I also have to hit cancel/cancel to get emails to send. If they are being sent to multiple lists I have to hit cancel/cancel for each list. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: Hopefully your Information Systems team is a little less stringent than ours. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Reaching employees who may not be in the network. None really, out of four of us it has only worked for me. We have not met the goal of analyzing our reach to our employee audiences because of this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SV Sam V. Marketing Coordinator Mid-Market (51-1000 emp.) 8/15/2019 "Impressed With Customer Service Team" 4/5 What do you like best about PoliteMail? The PoliteMail team always made time to meet with our team for urgent matters. This was great, especially considering we are on the west coast and they are on the east coast. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? We had a lot of issues with the PoliteMail server in the beginning. We almost cancelled the service. Our IT department does not allow us to utilize many of the tracking features for employee privacy concerns. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: Involve your IT team with the set up. There may be unexpected run ins with iPhones/Apple products receiving emails. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? We are able to consistently format mass emails before distributing them internally. These emails are well structured and they have been received well by the various internal teams. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sandi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandi S.") SS Sandi S. WWFO-Named Accounts Communications (Independent Contractor) Marketing and Advertising Enterprise (\> 1000 emp.) 8/19/2019 "Great internal stats but can be slow" 4/5 What do you like best about PoliteMail? It is pretty intuitive and easy to use. I like the internal tracking and metrics reporting. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Pulling metrics is very slow. I don't know if it's just our company, or if this is normal. I feel like I often have issues with metrics, but have been told some of the problems are due to company settings. I recently watched a seminar to see what was new, and was pretty excited, only to find out that my company doesnt' have access to any of the new stuff. I don't like that I can't drill down on individual people (for instance, see who exactly didn't open so I can make a list of those people for a resend), but this may be a company setting for privacy reasons. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? We mostly track Open Rate, Read Rate, Click Thru and Attention Rate. We use this with Annonymous tracking to work out when to send emails, and how to present our content. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AA amit a. BA IT manager Mid-Market (51-1000 emp.) 8/14/2019 "good solution for internal campigns" 5/5 What do you like best about PoliteMail? before polite email, we didn't have any way to know matrics regarding important IT E-mails. now we start working with polite mail to send a newsletter and Important info E-mails from IT and HR Review collected by and hosted on G2.com. What do you dislike about PoliteMail? missing some editing feature such as clean HTML, and non-table templates the design issue is not that good, I'm actually writing an HTML template and just paste it to the e-mail. I really like more design features for end-users, now for any multi-image / column design, the users need me. such as background image to E-mail. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: find partner in ther org. for buildind content Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? following matrics, regarding information E-mails. send internal newsletters Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/15/2019 "Great concept, spotty execution" 3/5 What do you like best about PoliteMail? The theory of PoliteMail - the ability to upload custom lists (rather than copy/pasting), customize emails (name, title etc.), track results and format with HTML within Outlook. All pain points from an internal communication POV that PM tries to solve. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? The actual execution of PM is spotty - lists freeze during upload, results are hard to sort and filter, the HTML view crashes when trying to make edits. If the product worked like it should, it would be awesome ... but every day I encounter issues that just make it a frustrating experience. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: It meets the basics, but go in with eyes open. It isn't the most sleek product - but it gets the job done, and for internal communications there isn't really a good alternative product out there (for external marketing, there definitely are better programs but those tend to be too many bells & whistles for just Internal needs) Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? From an internal communication POV, PM offers quick customization of lists that a normal Outlook DL can't address ... especially when custom lists are provided by HR. The ability to have shared templates between a team is great too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") IC Verified User in Chemicals Enterprise (\> 1000 emp.) 8/15/2019 "Great feature set, but some growing pains" 3/5 What do you like best about PoliteMail? It is a great tool for internal communications with GDPR compliant tracking methods. They offer stylized, tracked emails and a way to create dynamic distribution lists based on employee attributes. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? The upgrades, bugs and relevant communications can be hit or miss. With these, they can oftentimes feel like an organization with the growing pains of a startup. However, when doing benchmarking with some other companies they do still have the best feature set for internal communications. The email template interface isn't the easiest to work with unless you're very familiar with formatting and adding rows. Review collected by and hosted on G2.com. Recommendations to others considering PoliteMail: Do you have good, internal technical partners? Will there be someone more technical managing the day-to-day of the platform? Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? It allows large organizations to avoid the maximum daily send that Outlook imposes on users. It also allows us to create and send to more targeted groups of associates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about PoliteMail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about PoliteMail ](https://www.g2.com/products/politemail/discussions/new) GU Guest User What are the benefits and drawbacks of using PoliteMail for employee communication? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-politemail-for-employee-communication) JR Jeffrey Ramos • Last activity over 6 years ago How do you make PoliteMail in Outlook display correctly on high resolution 4k monitors? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/14457-how-do-you-make-politemail-in-outlook-display-correctly-on-high-resolution-4k-monitors) [ View all Discussions ](https://www.g2.com/products/politemail/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/politemail/pricing) PoliteMail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_30ae13d417b359fa1b5e4d4738c281b5/poppulo-employee-experience.png "Product Avatar Image") Poppulo Employee Experience 4.4/5(224) [ Compare Now ](https://www.g2.com/compare/politemail-vs-poppulo-employee-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3609c3d55990e3930e668f06e6fe2299/workshop.jpg "Product Avatar Image") Workshop 4.7/5(189) [ Compare Now ](https://www.g2.com/compare/politemail-vs-workshop) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cff85563ae537651f18f742f45c4ecae/staffbase.png "Product Avatar Image") Staffbase 4.6/5(248) [ Compare Now ](https://www.g2.com/compare/politemail-vs-staffbase) ##### ##### PoliteMail Features Analytics Open Rates Link Activity Attachment Activity Customizations Email Platform Integration Email Scheduling Email Categorization [ View More Features ](https://www.g2.com/products/politemail/features) ##### Categories on G2 [Email Tracking](https://www.g2.com/categories/email-tracking)[Email Template Builder](https://www.g2.com/categories/email-template-builder)[Internal Newsletter Software](https://www.g2.com/categories/internal-newsletter-software) ##### Explore More [Best software for collaborative app development teams](https://www.g2.com/discussions/best-software-for-collaborative-app-development-teams)[Which cloud security monitoring platforms do security engineers and CISOs actually keep using long term after the initial complexity of learning the platform?](https://www.g2.com/discussions/which-cloud-security-monitoring-platforms-do-security-engineers-and-cisos-actually-keep-using-long-term-after-the-initial-complexity-of-learning-the-platform)[Top analytics tools for marketing strategy](https://www.g2.com/discussions/top-analytics-tools-for-marketing-strategy) [What are the most trustworthy encryption platforms based on comprehensive user reviews for strong incident response?](https://www.g2.com/discussions/what-are-the-most-trustworthy-encryption-platforms-based-on-comprehensive-user-reviews-for-strong-incident-response)[Which accounts receivable system is best for startups](https://www.g2.com/discussions/which-accounts-receivable-system-is-best-for-startups)[Pros and Cons Details](https://www.g2.com/products/politemail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)