Everyone on the PoliteMail implementation team is incredibly friendly, professional, and good at their jobs. Review collected by and hosted on G2.com.
Nothing - no complaints! I wouldn't change anything. Review collected by and hosted on G2.com.
Working in the Communications department, PoliteMail allows us to reach a large audience and also set templates of regular communications that we send. Review collected by and hosted on G2.com.
Customer service is not immediate. Would be helpful to be able to talk to a live rep when problem occurs. Review collected by and hosted on G2.com.
Ultimately it's all about the email analytics, and this is done well. Some really interesting information is collected and easily accessible. Review collected by and hosted on G2.com.
Working with the team. They make "Customer Success Managers" an oxymoron. At the point of project kick-off, they cut-n-paste a long, ugly table of things that need to get done in order for the product to work. Different fonts, weird colors and strange emphasis make it entirely confusing - but they want to brush you off with a pile of information (to do on your own), and move onto the next customer. You then won't hear from anyone unless you ask (and can figure out WHO to ask). Responses are then late and absent of any empathy of deadlines. We were also not made aware in advance of many environmental system requirements (global, enterprise-wide) until the last days of implementation. Review collected by and hosted on G2.com.
Easy metrics and user-friendly formatting Review collected by and hosted on G2.com.
Frequent technical glitches that prevent you from sending tracked messages... Review collected by and hosted on G2.com.
So far for us, the ability to save resources in PoliteMail for multiple users to take advantage of. To allow one user to create Templates that are easily stored in PoliteMail for everyone to use is very helpful. Review collected by and hosted on G2.com.
The PoliteMail server itself seems to have issues. Some days we have no problems and everything seems speedy, then other days, getting data out of PoliteMail is slow slow task. Review collected by and hosted on G2.com.
Smart attachments by far is the best feature. Because of the need to upload and/link to multiple documents in messaging it has helped to let our employees access the information they need without being inside our firewall. Review collected by and hosted on G2.com.
It may be a problem on our side. I have never been able to send to the expanded distribution lists. This has limited the whole purpose of getting Polite mail in the first place, tracking analytics. I also have to hit cancel/cancel to get emails to send. If they are being sent to multiple lists I have to hit cancel/cancel for each list. Review collected by and hosted on G2.com.
The PoliteMail team always made time to meet with our team for urgent matters. This was great, especially considering we are on the west coast and they are on the east coast. Review collected by and hosted on G2.com.
We had a lot of issues with the PoliteMail server in the beginning. We almost cancelled the service.
Our IT department does not allow us to utilize many of the tracking features for employee privacy concerns. Review collected by and hosted on G2.com.
It is pretty intuitive and easy to use. I like the internal tracking and metrics reporting. Review collected by and hosted on G2.com.
Pulling metrics is very slow. I don't know if it's just our company, or if this is normal. I feel like I often have issues with metrics, but have been told some of the problems are due to company settings. I recently watched a seminar to see what was new, and was pretty excited, only to find out that my company doesnt' have access to any of the new stuff. I don't like that I can't drill down on individual people (for instance, see who exactly didn't open so I can make a list of those people for a resend), but this may be a company setting for privacy reasons. Review collected by and hosted on G2.com.
before polite email, we didn't have any way to know metrics regarding important IT E-mails. now we start working with polite mail to send a newsletter and Important info E-mails from IT and HR Review collected by and hosted on G2.com.
missing some editing feature such as clean HTML, and non-table templates the design issue is not that good, I'm actually writing an HTML template and just paste it to the e-mail. I really like more design features for end-users, now for any multi-image / column design, the users need me. such as background image to E-mail. Review collected by and hosted on G2.com.
The theory of PoliteMail - the ability to upload custom lists (rather than copy/pasting), customize emails (name, title etc.), track results and format with HTML within Outlook. All pain points from an internal communication POV that PM tries to solve. Review collected by and hosted on G2.com.
The actual execution of PM is spotty - lists freeze during upload, results are hard to sort and filter, the HTML view crashes when trying to make edits. If the product worked like it should, it would be awesome ... but every day I encounter issues that just make it a frustrating experience. Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
What are the benefits and drawbacks of using PoliteMail for employee communication?
How do you make PoliteMail in Outlook display correctly on high resolution 4k monitors?
Averages based on real user reviews.
3 months
