--- title: PoliteMail Reviews meta\_title: 'PoliteMail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 120 reviews by the users' company size, role or industry to find out how PoliteMail works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 120 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### PoliteMail Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **fantastic customer support** from PoliteMail, ensuring quick resolutions and ongoing engagement with issues. [(2 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1141700&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of PoliteMail, enhancing their communication with practical guides and dynamic links. [(2 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1142181&qs=pros-and-cons#reviews) Users love the **seamless integration and tracking features** of PoliteMail, enhancing their communication and campaign management. [(2 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1142019&qs=pros-and-cons#reviews) Users appreciate the **seamless Outlook integration** of PoliteMail, enabling efficient email tracking and campaign management. [(2 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1142048&qs=pros-and-cons#reviews) Users appreciate the **communication efficiency** of PoliteMail, simplifying mass communications for events with dynamic links and data tags. [(1 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2039139&qs=pros-and-cons#reviews) Users find the lack of **shared mailbox support** in the current version of PoliteMail limiting their functionality. [(1 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2226845&qs=pros-and-cons#reviews) Users report experiencing **slow loading** times with PoliteMail, which can hinder their overall productivity within Outlook. [(1 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2039114&qs=pros-and-cons#reviews) Users report **slow performance** with PoliteMail, causing glitches that hinder their Outlook experience. [(1 mentions)](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2039155&qs=pros-and-cons#reviews) ### Top Pros or Advantages of PoliteMail ##### 1. Customer Support Users commend the **fantastic customer support** from PoliteMail, ensuring quick resolutions and ongoing engagement with issues. [ See 2 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1141700&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Prompt Response and Resolution" What do you like about PoliteMail? I reached out to the support team via the PoliteMail tab in Outlook and received a prompt response the same day. Their initial solution included a det ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Politemail Has Been a Dream" What do you like about PoliteMail? Our company has been using Politemail since about 2018 and since then, it has been an absolute dream. This tool allows us to track emails, create camp ##### 2. Ease of Use Users appreciate the **ease of use** of PoliteMail, enhancing their communication with practical guides and dynamic links. [ See 2 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1142181&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Prompt Response and Resolution" What do you like about PoliteMail? I reached out to the support team via the PoliteMail tab in Outlook and received a prompt response the same day. Their initial solution included a det ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Dynamic Software" What do you like about PoliteMail? Easy messaging with dynamic links, making it easy for my mass communications for events! I love using unique data tags to import employee info. ##### 3. Features Users love the **seamless integration and tracking features** of PoliteMail, enhancing their communication and campaign management. [ See 2 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1142019&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Dynamic Software" What do you like about PoliteMail? Easy messaging with dynamic links, making it easy for my mass communications for events! I love using unique data tags to import employee info. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Politemail Has Been a Dream" What do you like about PoliteMail? Our company has been using Politemail since about 2018 and since then, it has been an absolute dream. This tool allows us to track emails, create camp ##### 4. Outlook Integration Users appreciate the **seamless Outlook integration** of PoliteMail, enabling efficient email tracking and campaign management. [ See 2 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=1142048&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Prompt Response and Resolution" What do you like about PoliteMail? I reached out to the support team via the PoliteMail tab in Outlook and received a prompt response the same day. Their initial solution included a det ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Politemail Has Been a Dream" What do you like about PoliteMail? Our company has been using Politemail since about 2018 and since then, it has been an absolute dream. This tool allows us to track emails, create camp ##### 5. Communication Efficiency Users appreciate the **communication efficiency** of PoliteMail, simplifying mass communications for events with dynamic links and data tags. [ See 1 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2039139&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Dynamic Software" What do you like about PoliteMail? Easy messaging with dynamic links, making it easy for my mass communications for events! I love using unique data tags to import employee info. ### Top Cons or Disadvantages of PoliteMail ##### 1. Missing Features Users find the lack of **shared mailbox support** in the current version of PoliteMail limiting their functionality. [ See 1 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2226845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Prompt Response and Resolution" What do you dislike about PoliteMail? The current version of the Online version doesn't currently allow for sending as a shared mailbox or different user. However, they are in the works ##### 2. Slow Loading Users report experiencing **slow loading** times with PoliteMail, which can hinder their overall productivity within Outlook. [ See 1 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2039114&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Dynamic Software" What do you dislike about PoliteMail? Sometimes it glitches and it slows my outlook down. ##### 3. Slow Performance Users report **slow performance** with PoliteMail, causing glitches that hinder their Outlook experience. [ See 1 mentions ](https://www.g2.com/products/politemail/reviews?filters%5Bsentiment_snippet%5D=2039155&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Dynamic Software" What do you dislike about PoliteMail? Sometimes it glitches and it slows my outlook down. ## Top-Rated Alternatives [ ![Poppulo Employee Experience](https://images.g2crowd.com/uploads/product/hd_favicon/53d4d123bafaa3a3654ed3cefa50bf41/poppulo-employee-experience.svg "Poppulo Employee Experience") Poppulo Employee Experience 4.4/5(224) ](https://www.g2.com/products/poppulo-employee-experience/reviews) [ ![ContactMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/9c82d0963acfaec06d5264d21298393d/contactmonkey-inc-contactmonkey.svg "ContactMonkey") ContactMonkey 4.4/5(212) ](https://www.g2.com/products/contactmonkey-inc-contactmonkey/reviews) [ ![Staffbase](https://images.g2crowd.com/uploads/product/hd_favicon/8011781f5fbd84f0b83f9695e934b076/staffbase.svg "Staffbase") Staffbase 4.6/5(248) ](https://www.g2.com/products/staffbase/reviews) [ View All Alternatives ](https://www.g2.com/products/politemail/competitors/alternatives) CJ Cliff J. Internal Communications Lead Enterprise (\> 1000 emp.) 4/8/2026 "Seamless Outlook Campaigns with Fast Analytics and Easy Reporting" 4.5/5 What do you like best about PoliteMail? Working natively within Outlook makes it easier to accomplish your campaigns fairly quickly and seamlessly. I can then run analytics within the platform, generate reports, and more with just a few clicks. The learning curve to get up to speed is fairly low, which is much appreciated when you just want to get going and create the campaigns you need. No one has the bandwidth to have to learn a ton of new instructions every time you integrate a new tool into your stack, so speed and efficiency is greatly appreciated. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? We currently use the on-premise server version and it does require a lot of team members to set it up on an ongoing basis. While not an issue on the Politemail side, it does take time and multiple people's bandwidth in order to set it up correctly. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? We use the platform to send out multiple emails to a few thousand addresses, so being able to use our pre-existing templates for different types of campaigns is great. They are easy to setup, send, and then track for analytics. We also appreciate that Politemail provides us with their own intelligence and reporting that we leverage for our own internal anlyatics. Having these benchmarks that are accurrate are extremely beneficial to show how we're working and tracking against our industry and beyond. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DR David R. Network Administrator Mid-Market (51-1000 emp.) 6/23/2026 "Friendly UI and Exceptionally Responsive Support" 5/5 What do you like best about PoliteMail? the friendly user interface. Support has been extremly responsive the few times we have had to engage Review collected by and hosted on G2.com. What do you dislike about PoliteMail? there is nothing I can say I dislike about the application Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Polite Mail solves the issue with metrics, and in a user friendly and well presented interface Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mayuri Subramani T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayuri Subramani T.") MT Mayuri Subramani T. Communications Lead Enterprise (\> 1000 emp.) 7/2/2025 "If your org uses Outlook and you have “comms” in your title, this tool is a must-have." 5/5 What do you like best about PoliteMail? The biggest use, of course, is understanding the efficacy of your comms, but its various features help in so many other ways. I love the smart attachments, they let you send image-heavy, high-res emails without hitting the maximum email size set by the IT team. You can even edit links in the email after it’s been sent, which is a total lifesaver! The deeper analytics go beyond just open rates and CTR, they help you understand what’s actually working. You can see things like the best time to send, who forwarded the email, and even who was OOO when it was sent. It really helps you refine your strategy over time instead of just guessing. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? The tech stack is a little finicky. Especially when you’re using multiple IDs or sending from different shared mailboxes. But their support team is amazinggg, so it all works out :) I really wish you could edit the email text after sending, would be great for fixing those last-minute typos haha. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? PoliteMail solves the problem of not knowing how internal emails are performing. Traditional Outlook gives no visibility into whether people are actually reading or engaging with your communications. It helps me time my sends better, improve content based on what’s working, and ultimately communicate more effectively with employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Meriam Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meriam Z.") MZ Meriam Z. Marketing Specialist Mid-Market (51-1000 emp.) 1/23/2026 "Efficient Email Sending That Makes Work Easier" 4.5/5 What do you like best about PoliteMail? I like that it is very efficient, makes my work easier and customer support is very responsive and quick Review collected by and hosted on G2.com. What do you dislike about PoliteMail? sometimes it can be slow but that is not so serious Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? sending emails to a huge amount of people it is efficient , time saving Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/22/2025 "Prompt Response and Resolution" 5/5 What do you like best about PoliteMail? I reached out to the support team via the PoliteMail tab in Outlook and received a prompt response the same day. Their initial solution included a detailed guide that was practical and easy to follow. Although that first approach didn’t resolve the issue, the team remained engaged and continued working with me until they identified the root cause. Ultimately, they provided the necessary files and instructions to correctly install and resolve the problem. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? The current version of the Online version doesn't currently allow for sending as a shared mailbox or different user. However, they are in the works of updating and adding this feature. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? PoliteMail enables our company to send email communications and campaigns directly through Outlook, reaching both Team Members and external Providers efficiently. For our team specifically, it offers a streamlined way to create and manage mailing lists, which we use to track project announcements and share weekly updates and changes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Enterprise (\> 1000 emp.) 3/10/2025 "Politemail Has Been a Dream" 5/5 What do you like best about PoliteMail? Our company has been using Politemail since about 2018 and since then, it has been an absolute dream. This tool allows us to track emails, create campaigns, update send lists, and review metrics all seamlessly through Outlook. Their customer support is fantastic. Whenever there is a hiccup they are on the ball and have it up and running as a fast as possible. I cannot recommend this product and company enough. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? I have experience minimal downsides. As this company has grown, they have worked out the kinks and gotten better and better. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? Politemail allows us to regularly update our send lists - instead of relying on outdated, manual distribution lists. It also allows for a user friendly way of tracking emails to ensure the right people are getting the right messages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 3/11/2025 "Dynamic Software" 5/5 What do you like best about PoliteMail? Easy messaging with dynamic links, making it easy for my mass communications for events! I love using unique data tags to import employee info. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Sometimes it glitches and it slows my outlook down. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? mass communication to attendees with a unique list. I like that we can just import and send as needed to a specific targeted list. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brooke C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brooke C.") BC Brooke C. Global Marketing Professional Information Technology and Services Enterprise (\> 1000 emp.) 11/9/2023 "Great tool for tracking internal communications" 4/5 What do you like best about PoliteMail? Easy-to-use email tracking tool with template design tool, great technical support, regular product updates, and easy integration. My team started using PoliteMail a few years ago and it's so easy to use no matter your skill level. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Sometimes there are bugs, but they are quickly resolved. I would like to see the heat map improve to get a better view of the user's journey through the content. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? PoliteMail allows my team to create engaging internal communications with built-in analytics. We're able to see how employees engage with our content and improve our strategy based on the reports we run. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MT Michal T. Enterprise (\> 1000 emp.) 12/15/2023 "A great communication tool" 5/5 What do you like best about PoliteMail? I like being able to track email metircs and organize my emails. It's a great tool to see how each email is viewed and engaged across our lines of businesses. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? Integration updates have caused for the transition to not be as smooth. Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? The ability to track each email to see its impact for the intended audience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 12/22/2023 "Thorough Support" 5/5 What do you like best about PoliteMail? It's easy to access templates you've created and generate metrics for the emails distributed, and the ability to upload distribution lists. When I had an issue after converting to O365, I received quick response to address the problem as well as throrough support and the issue was quickly identified with a recommend course of action to resolve the problem. Review collected by and hosted on G2.com. What do you dislike about PoliteMail? the limitation on template visibility to 1000 and email sent cannot be recalled Review collected by and hosted on G2.com. What problems is PoliteMail solving and how is that benefiting you? tracking and metrics Review collected by and hosted on G2.com. 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