PoliteMail Reviews & Product Details

The biggest use, of course, is understanding the efficacy of your comms, but its various features help in so many other ways. I love the smart attachments, they let you send image-heavy, high-res emails without hitting the maximum email size set by the IT team. You can even edit links in the email after it’s been sent, which is a total lifesaver! The deeper analytics go beyond just open rates and CTR, they help you understand what’s actually working. You can see things like the best time to send, who forwarded the email, and even who was OOO when it was sent. It really helps you refine your strategy over time instead of just guessing. Review collected by and hosted on G2.com.

The tech stack is a little finicky. Especially when you’re using multiple IDs or sending from different shared mailboxes. But their support team is amazinggg, so it all works out :) I really wish you could edit the email text after sending, would be great for fixing those last-minute typos haha. Review collected by and hosted on G2.com.

I reached out to the support team via the PoliteMail tab in Outlook and received a prompt response the same day. Their initial solution included a detailed guide that was practical and easy to follow.

Although that first approach didn’t resolve the issue, the team remained engaged and continued working with me until they identified the root cause. Ultimately, they provided the necessary files and instructions to correctly install and resolve the problem. Review collected by and hosted on G2.com.

The current version of the Online version doesn't currently allow for sending as a shared mailbox or different user.

However, they are in the works of updating and adding this feature. Review collected by and hosted on G2.com.

Our company has been using Politemail since about 2018 and since then, it has been an absolute dream. This tool allows us to track emails, create campaigns, update send lists, and review metrics all seamlessly through Outlook.

Their customer support is fantastic. Whenever there is a hiccup they are on the ball and have it up and running as a fast as possible.

I cannot recommend this product and company enough. Review collected by and hosted on G2.com.

I have experience minimal downsides. As this company has grown, they have worked out the kinks and gotten better and better. Review collected by and hosted on G2.com.

Easy messaging with dynamic links, making it easy for my mass communications for events! I love using unique data tags to import employee info. Review collected by and hosted on G2.com.

Sometimes it glitches and it slows my outlook down. Review collected by and hosted on G2.com.

Easy-to-use email tracking tool with template design tool, great technical support, regular product updates, and easy integration. My team started using PoliteMail a few years ago and it's so easy to use no matter your skill level. Review collected by and hosted on G2.com.

Sometimes there are bugs, but they are quickly resolved. I would like to see the heat map improve to get a better view of the user's journey through the content. Review collected by and hosted on G2.com.

I like being able to track email metircs and organize my emails. It's a great tool to see how each email is viewed and engaged across our lines of businesses. Review collected by and hosted on G2.com.

Integration updates have caused for the transition to not be as smooth. Review collected by and hosted on G2.com.

It's easy to access templates you've created and generate metrics for the emails distributed, and the ability to upload distribution lists. When I had an issue after converting to O365, I received quick response to address the problem as well as throrough support and the issue was quickly identified with a recommend course of action to resolve the problem. Review collected by and hosted on G2.com.

the limitation on template visibility to 1000 and email sent cannot be recalled Review collected by and hosted on G2.com.

I had a question about logging into Polite mail and the customer service rep emailed me back immediately allowing me to waste no downtime. They also checked in on me a few days later to make sure i was able to log in. Review collected by and hosted on G2.com.

I havent seen any downsides yet. However i believe i may have a better annswer once ive created a template and published my first politemail letter. Review collected by and hosted on G2.com.

I found the onboarding process used by Politemail to be beneficial to a better production experience for the team. The tool is also clean and simple, and connecting directly into Outlook is a bonus. Review collected by and hosted on G2.com.

I think moving sections in the templates could be easy to manage if you want to move something from the top to bottom it takes some time to do it Review collected by and hosted on G2.com.

It is convenient to have all templates saved in one place and also be able to assign them to campaigns and analyze them when necessary. I haven't used other similar platforms so can't compare but I think PoliteMail is very useful when you are trained well on how to use it. Review collected by and hosted on G2.com.

I have not had the proper training with PoliteMail so I had to figure out most of the things on my own. There are a lot of functions - which is not a downside, you just need to learn them and make good use! I also need to constantly make sure I'm connected to the PoliteMail server - I wish it would be enough to connect once when you open Outlook. Review collected by and hosted on G2.com.