--- title: PoliteMail Reviews meta_title: 'PoliteMail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how PoliteMail works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 121 scale: '5' date_modified: '2026-10-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

PoliteMail Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

User Insights

Average based on 121 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

PoliteMail Reviews (121)

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Reviews

PoliteMail Reviews (121)

View 1 Video Reviews
4.1
121 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and responsive customer support, which significantly enhances their email communication efforts. The integration with Outlook allows for seamless email tracking and analytics, helping organizations improve their messaging strategies. However, some users note that it can occasionally slow down Outlook, impacting overall performance.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
RK
Raymond K.
Head of Communications
Mid-Market (51-1000 emp.)
"Easy to use and very good service"
4.5/5
What do you like best about PoliteMail?

The integration in Outlook is very easy. Also, the helpdesk is super friendly and provides real solutions. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

I want to use it also on a MacBook. Sad that it is only for Windows. Review collected by and hosted on G2.com.

BG
Betsy G.
Corporate Communications Manager
Enterprise (> 1000 emp.)
"A user friendly, comprehensive way to develop your internal communications"
5/5
What do you like best about PoliteMail?

The email builder is extremely easy to use, yet has a host of design options to make each email blast look unique. Someone like me lacks in the graphic design category, and PoliteMail makes me look like an expert. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

It sometimes slows Outlook depending on if you are up to date or not. The pros far outweigh the cons. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"It offers a lot in the way of creation"
5/5
What do you like best about PoliteMail?

I appreciate that it shows a preview of how the message will look on both computer and laptop. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

When I have a template and save it and then go back to revise it, I often have to erase the name of the template and put in what I titled it before. When I use a SharePoint link in my story and send a preview, it changes the color and font of the link. I'm forced to schedule my send from the preview window. There is a workaround for it, but I think there should be a solution so a workaround isn't necessary. I wish we could access any communication sent by anyone to work on metrics. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Enterprise (> 1000 emp.)
"I enjoy it."
5/5
What do you like best about PoliteMail?

I find it very easy to use. The metrics are really helpful and far beyond what you can get through a standard email application. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

It can be a little clunky sometimes with images, but once you know what you're doing, it's super easy. Review collected by and hosted on G2.com.

Luiz Fernando R.
LR
Luiz Fernando R.
Analista de comunicação
Enterprise (> 1000 emp.)
"PoliteMail is a reliable, easy to use tool for all corporate email needs"
5/5
What do you like best about PoliteMail?

It is a very reliable tool, offering many possibilities for your corporate emails. Support is extremely helpful and very quick to respond. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Nothing. In my experience, every time there's been a problem, PoliteMail support has responded quickly and solved the issue Review collected by and hosted on G2.com.

CD
Christian D.
Communication Design Specialist
Enterprise (> 1000 emp.)
"Amazing and easy to use tool"
4.5/5
What do you like best about PoliteMail?

I always used an HTML editor to build newsletters and email templates, but with this tool, it's more intuitive and easy to share with non-technical colleagues! Very happy! Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

I would say the liberty to create new templates can be frustrating. It's not an HTML complex editor, so you have a limited model accessible. But it still does a fantastic job! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Simply Amazing"
5/5
What do you like best about PoliteMail?

I love that PoliteMail is easy to use and understand. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

There is nothing I dislike. Once you understand how to use it it's simple. Review collected by and hosted on G2.com.

Verified User in Semiconductors
US
Verified User in Semiconductors
Enterprise (> 1000 emp.)
"PoliteMail review"
3/5
What do you like best about PoliteMail?

Can check number of people who opened the mail & other stats Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Limit of 1 MB for email sent, otherwise got problem sending through. Can't send to recipients of another executive that I support Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"What an amazing experience"
5/5
What do you like best about PoliteMail?

How simple and kind the whole process was really cool. Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Well the set up and back and forth in communication Review collected by and hosted on G2.com.

QP
Quiana P.
VP, Strategic Communications
Enterprise (> 1000 emp.)
"Great cost effective email distribution tool"
5/5
What do you like best about PoliteMail?

The ease of usage, analytics, and the ability to customize communications Review collected by and hosted on G2.com.

What do you dislike about PoliteMail?

Nothing at the current moment. Thank you Review collected by and hosted on G2.com.

Questions about PoliteMail? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What are the benefits and drawbacks of using PoliteMail for employee communication?

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JR
Jeffrey Ramos
•
Last activity over 6 years ago

How do you make PoliteMail in Outlook display correctly on high resolution 4k monitors?

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$
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