# PATLive Reviews **Vendor:** PATLive **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 2.0/5.0 **Total Reviews:** 1 ## About PATLive PATLive is a virtual receptionist and call answering service designed to help your business sound its best 24/7. Just like a front-office receptionist, PATLive virtual receptionists will greet callers with a fast answer and friendly service, patching calls through when you’re available and taking a message when you’re not. And if you need more than just the basics, our receptionists can also help with frequently asked questions, lead collection, appointment scheduling, order processing and more, so callers get the help they need without having to wait on a callback. You’ll be amazed how similar the PATLive experience is to the one you’d have with an in-office receptionist. Update your status anytime in our web and mobile apps to instantly change how receptionists are handling your calls, and get email, text and push notifications that keep you updated. PATLive team members are all located right here in the U.S. and you can get started completely risk-free with our 14-day free trial and plans starting at just $205 per month. To learn more or to start a free trial, visit patlive.com. ## PATLive Reviews ### 1. Do some QA if you Outsource to PATLive **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about PATLive?** They provided an easy solution to get our calls routed to a live agent. The process was easy to set up with our call routing and our calls were still recorded for use later. They provided detailed reports at the end of the billing month so you could review the work they completed. They were receptive to feedback and provided callbacks with Supervisors when requested. When errors were found, they coached the agent and provided a recap of their followup actions. **What do you dislike about PATLive?** Agents would sometimes spend an excessive amount of time on calls. Their role with us was to take a message and calls should have been under 2 minutes. However, some agents asked questions about the customer situation instead of just taking a message. Due to the nature of the calls, the customers thought they were our actual agents and went deep into their legal situation. We often found calls in excess of 45 minutes long. Because PATLive bills by the minute we had many disputes with our monthly bills to correct our invoice amounts. This was also a risk for us as the agent was hearing confidential information. **Recommendations to others considering PATLive:** Thoroughly review your call logs and/or audit your call recordings to ensure they are providing the service you need and you are not overpaying for service you don't want or need. They are receptive to feedback and willing to refund when calls were long, but you had to ask for it to be adjusted. **What problems is PATLive solving and how is that benefiting you?** We used PATLIve to handle overflow calls and calls outside of business hours. Rather than customers getting no answer or a machine, they would get to speak to a live agent. They were basically an answering service, with the intent of providing a kind voice on the phone and taking a message for our customers so our agents could call them back later. **Official Response from James Collier:** > Thanks so much for taking the time to share your feedback about PATLive. We're happy to hear you found our setup process easy and that we were receptive to your feedback. We always aim to provide the highest quality service, and it’s great to hear we hit the mark in most areas during your time with us. We're really sorry to hear about the issues with call durations -- this is not a common concern we've run into, and we'd love to research it more if you are open to providing us your account info via a direct message (this platform anonymizes reviews, so we can’t research this without additional info). Our receptionists are trained on how to control a conversation to try and achieve that balance between great service and efficiency, but if we didn't deliver that for you, we'd love to dive in and figure out how we could have improved in that regard. I am also hoping our CSA team clarified call duration reports when they spoke to you, but just in case, I’d like to note that we display call durations in different ways depending on the report you are looking at. Some reports will show our total call durations, while others will show the receptionist call duration. The main difference here is that if a call is transferred to someone (for example, an employee at your office), a total duration line item would show the entire call including talk time after our receptionist transferred it. So, it might show 45 minutes long, but the time our receptionist was speaking to the caller may have only been 3 minutes. That may not be the case here, but I just wanted to mention it because call durations of 45 minutes would be exceptionally unusual for us and would have triggered some management reviews. Thank you again for your feedback. We're all about transparency and wish we could have earned a five-star review from you, but we will definitely make this a learning opportunity. Please don’t hesitate to reach out to us at your earliest convenience if you’d like to discuss the specifics of your account further. - [View PATLive pricing details and edition comparison](https://www.g2.com/products/patlive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A24%3A17+-0500&secure%5Bsession_id%5D=33d449e6-f6a3-45cc-bb1d-a0715cf37851&secure%5Btoken%5D=6046403b68279198f9d5d203a580d9f6bcac3c7ecb8b0a7b970dde2c5f5f45a4&format=llm_user) ## PATLive Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top PATLive Alternatives - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (73 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews)