--- title: Answering Service Care Reviews meta_title: 'Answering Service Care Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Answering Service Care works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 3 scale: '5' date_modified: '2026-09-29' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Answering Service Care Reviews **Vendor:** Answering Service Care **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Answering Service Care Answering Service Care (ASC) is a 24/7 live and AI answering service for 4,000+ businesses nationwide, including law firms, medical practices, contractors, accounting firms, insurance agencies, and franchises. Founded in 1974 and still family-run, ASC pairs industry-trained, US-based receptionists with AI receptionists, and lets you decide who answers first. How it works: AI answers first. Picks up on the first ring, 24/7. Handles new-client intake, appointment booking, and common questions in 80+ languages, and hands off to a live agent the moment a caller needs one. Live agents answer first. US-based receptionists greet callers, screen and qualify leads, schedule appointments, transfer calls, and relay messages. Callers waiting can press 1 for a callback or 2 for the AI assistant. Or both. Change the routing anytime, per line or per hour of day. What's included: - 24/7 live and AI call answering - Appointment scheduling into your calendar - Live chat for your website and two-way SMS - Web and mobile app with live message and call history - 7,000+ application integrations - Call recording and spam blocking - HIPAA-compliant secure messaging - No long-term contracts, same-day setup Hear the AI answer a call: (866) 651-1489 ## Answering Service Care Reviews ### 1. Answering Calls service is a time saver **Rating:** 3.5/5.0 stars **Reviewed by:** Irit E. | Chief Customer Officer & CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 02, 2022 **What do you like best about Answering Service Care?** Using an answering service helps our company filter calls from vendors while marking sure customers get a better experience **What do you dislike about Answering Service Care?** We get so many reps answering our calls from us that sometimes they mispronounced our company name or pass on calls that should have been filtered **What problems is Answering Service Care solving and how is that benefiting you?** Saved us time ### 2. Fabulous Customer Attention **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia V. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 24, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **Describe the project or task Answering Service Care helped with:** Answering Service Cares provides personal attention to each of our clients who call us for assistance. They have handled our client emergencies with immediacy, respect, professionalism and kindness, often going “above and beyond.” **What do you like best about Answering Service Care?** The personal attention and consistent immediate availability **What do you dislike about Answering Service Care?** I have experienced nothing I “dislike.” Xxx **Recommendations to others considering Answering Service Care:** I recommend Answer Service Cares without reservation. **What problems is Answering Service Care solving and how is that benefiting you?** We are able to provide 24/7 assistance with immediate availability to our clients in need of behavioral health or crisis and trauma assistance. ### 3. Great management for customer service centers and organizations needing 24/7 accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 11, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **Describe the project or task Answering Service Care helped with:** We are a healthcare company, therefore it is critical for members/clients to be able to reach a person 24/7 at our organization. This minimizes the risk for HIPPA violation and ensures messages are being answered/managed effectively the next business day. **What do you like best about Answering Service Care?** The ability to see and manage missed calls and messages amongst our team to ensure all calls are being returned/answered effectively and efficiently. **What do you dislike about Answering Service Care?** We occasionally experience a lag in updates in the portal; If one colleague updates the status of a call or assigns it to them it can take some time for the portal to update, allowing time for another person to go in & edit the same message/call without any error/messaging stating this was already handled. This may be more of a server issue given our entire team is working remotely. **Recommendations to others considering Answering Service Care:** This is a great application that can assist in both managing calls outside of business hours as well as managed those messages/calls amongst your team when returning to the 'office'. **What problems is Answering Service Care solving and how is that benefiting you?** Ability to provide our members and clients with a human interaction every time they call us; This also works as a way for us to manage missed calls efficiently amongst our Client Services team. - [View Answering Service Care pricing details and edition comparison](https://www.g2.com/products/answering-service-care/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+05%3A29%3A17+-0500&secure%5Bsession_id%5D=025b698f-a718-4b20-b395-95b80f86ffba&secure%5Btoken%5D=3a676c8ff078d9a22ab426b7f237f07bc7225e10dbd8660f6dbe79897b0e8406&format=llm_user) ## Answering Service Care Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Answering Service Care Alternatives - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews) - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (82 reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews)