Abby Connect Reviews & Provider Details

With everything we do, we have one mission: to revolutionize the small business customer experience and convert more callers into customers. With a proprietary development program, our #1 rated virtual receptionists are trained to provide professional and personable customer service so you can impress callers and grow your business. We are well-known for a full feature set tailored to your business that saves you and your staff several hours a week from mundane office tasks. Our dedicated virtual receptionists serve businesses in law, accounting, real estate, home services, and more. Abby now also offers our AI Receptionist as an additional option for businesses that need to be more efficient. Spend less time answering the same questions on the phone while your custom AI Receptionist handles them for you, letting you get back to the tasks (and calls) that matter most. Never miss another call. Start converting more callers into customers today with Abby Connect!

Seller

Abby Connect

Languages Supported

English, Spanish

Services Offered

Virtual Receptionist, AI Receptionist, Live Chat

Locations Serviced

United States

Provider Description

A virtual receptionist helps you with much more, upholding your company image and branding on each call as if the receptionist was right in your office. Your virtual receptionist will answer, screen your calls, transfer your desired calls, take down messages, and interact with your caller as you specify. The real difference between a typical answering service and a virtual receptionist like Abby Connect is that you can trust that the frontline of your business is in well-trained hands.

Overview by

Sam Schwartz

Pricing

Pricing provided by Abby Connect.

Human Receptionist: Essential Plan

$329.00

Per Month

Human Receptionist: Professional Plan

$599.00

Per Month

View More Pricing Information

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Abby Connect Reviews (11)

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Ryan V.

Small-Business (50 or fewer emp.)

11/15/2025

"Superior AI Receptionist That Exceeds Expectations"

5/5

What do you like best about Abby Connect?

They have superior Technology with the AI receptionist and it sounds and speaks fast without long delays Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

Maybe pricing for the upgraded plans could be less costly. Review collected by and hosted on G2.com.

Recommendations to others considering Abby Connect:

Take the time to get it right. Think about your company and all the issues that you’ve had with your other human related answering products and refine them now. Review collected by and hosted on G2.com.

What problems is Abby Connect solving and how is that benefiting you?

I wanted to state my appreciation for the hard work that Aaron has put into creating the workflow for our new AI answering receptionist. I wanted a robust call flow and Aaron and his team were able to accomplish this with a lot of hard work and complicated code. They were easy to get a hold of, and they are solution oriented folks. I have to recommend Abby Connect over the other 2 companies we previously worked with because of the effort of their team and the ability to schedule our Roofing appointments using a Google calendar right there on the phone call. I’m excited about the time that this is going to save me. I know it is going to be the highest ROI of all of our Software solutions. If you are a service company, you need a ai receptionist. Abby connect is definitely the best. In fact you can even ask Grok. That is how I found them to begin with! Review collected by and hosted on G2.com.

Christina R.

Small-Business (50 or fewer emp.)

9/11/2025

"Abby Is Like Having a Front Office Team, Priscilla Loza ROCKS!"

5/5

What do you like best about Abby Connect?

Call info is shared by email/text/portal, they answer calls like they are our company employees, they answer questions about services, availability, and can collect info, and schedule appointments for multiple members of our team. Our customer service manager, Priscilla Loza, checks in regularly to see if we need anything, and responds FAST anytime I email her an update or questions. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

It is a little pricy when you add additional team members that may need their calendar added for scheduling appointments. The customer service is great though so we pay it. They are using AI for transcriptions and there are a lot of errors in client names, but we know our clients well and I believe they are working to improve it. Review collected by and hosted on G2.com.

Recommendations to others considering Abby Connect:

Consider the Calandly app they recommend! I was reluctant but now I love it and it allows them to schedule appointments, just as any front desk employee would do for their professional staff. Review collected by and hosted on G2.com.

What problems is Abby Connect solving and how is that benefiting you?

I no longer get interrupted with so many calls and I can complete more tasks for my clients. If clients call and I am unavailable, I receive an email, which I can often respond back to the client immediately while on other calls and meetings. My time is much more productive and efficient. I do not have 20 calls to return at the end of a hectic day, maybe only 1 or 2 now. Billing is way higher, and clients are a lot happier because I am getting it all done now. Review collected by and hosted on G2.com.

Paige N.

Office Manager

Legal Services

Small-Business (50 or fewer emp.)

6/9/2025

"Huge value add - very responsive and helpful service team"

5/5

What do you like best about Abby Connect?

They are prompt with sending us detailed call notes from a wide variety of incoming call types (current clients, adjusters, subrogation adjusters, potential clients, other attorneys, etc.) Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

Honestly nothing. They have been excellent to work with. Review collected by and hosted on G2.com.

Recommendations to others considering Abby Connect:

Don't wait. Give them a call and see how they can help your team. Review collected by and hosted on G2.com.

What problems is Abby Connect solving and how is that benefiting you?

Abby Connect has been incredible to assist with during-hours spillover calls at the law firm I manage, as well as assisting us with after hours and weekend calls. Their team is friendly, responsive, and very helpful. They really work with you to ensure they are answering calls, routing calls, and routing phone messages appropriately with correct and detailed information. They have been invaluable to us since we started using their services. The portal they provide is also really helpful in terms of viewing their call logs, notes, and providing feedback or follow up information. We really have loved having Karla Alvarado-Vargas as our account manager - she is proactive in checking in with us and providing support as our firm has grown and developed our standard operating procedures. Review collected by and hosted on G2.com.

Trevan F.

Small-Business (50 or fewer emp.)

9/12/2025

"Talk about phenomenal customer services through and through. Priscilla is a rockstar!"

5/5

What do you like best about Abby Connect?

The ability to work directly with the Abby Connect team and their responsiveness. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

Sometimes reps put callers on hold for too long. I would prefer if callers never got put on hold. Review collected by and hosted on G2.com.

William I.

Small-Business (50 or fewer emp.)

3/31/2025

"What a horrific experience"

0/5

What do you like best about Abby Connect?

They are really great at recording calls. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

1. They billed us for spam calls

2. They billed us for time where the phone is ringing

3. They tried to charge us $300/month to use Google Calendar instead of Calendly

4. They were scheduling appointments with customers in different timezones.

5. They were scheduling appointments with customers for roof estimates without even getting the customers' home address

6. They would put customers on hold for minutes at a time to "talk to the team" but never contact anyone from the team. Super weird

7. The initial sales representative from Abby quoted us something, but during onboarding kept trying to upsell us.

8. They charged us for overage charges when 70% of the minutes were spent on spam calls and the phone ringing. Review collected by and hosted on G2.com.

Recommendations to others considering Abby Connect:

Avoid this company like the plague. They're terribly educated on the industries they're supposed to represent and they're very unprofessional on the phone. Review collected by and hosted on G2.com.

What problems is Abby Connect solving and how is that benefiting you?

They were supposed to answer phone calls and schedule appointments so we can convert more leads for a roofing company. Review collected by and hosted on G2.com.

Jennifer H.

Mid-Market (51-1000 emp.)

9/17/2025

"Great Service! Glad we made the switch."

5/5

What do you like best about Abby Connect?

Great service, ease of use, and we've realized cost savings. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

We haven't had any issues. It's been great. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

9/18/2025

"Abby has been a great service for our firm. Easy to work with, very responsive and communicative."

5/5

What do you like best about Abby Connect?

I appreciate the relationship that I have with our Client Service Manager Angelica Monterrosa. She's been fabulous and always available. Keeping me updated and informed. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

We've not experienced a downside. Even if we've had small issues, they are addressed and resolved. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

9/12/2025

"PRISCILLA LOZA IS THE BEST"

5/5

What do you like best about Abby Connect?

Staying in contact with me about any concerns Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

Nothing. I love everything about this company. Review collected by and hosted on G2.com.

Recommendations to others considering Abby Connect:

Buy into their services Review collected by and hosted on G2.com.

What problems is Abby Connect solving and how is that benefiting you?

Front desk answering service. I will refer anyone to this company. It has worked wonders for my business. Priscilla does check ins to make sure I am a satisfied customer. Love love love this company. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

8/28/2025

"Abby Connect has been professional and responsive to all of our needs."

5/5

What do you like best about Abby Connect?

The convenience of having all the information we need tracked in a single email. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

Abby Connect used to include the property name in the email subject, making it easier to identify how to forward the notice. Review collected by and hosted on G2.com.