# Abby Connect Reviews **Vendor:** Abby Connect **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About Abby Connect With everything we do, we have one mission: to revolutionize the small business customer experience and convert more callers into customers. With a proprietary development program, our #1 rated virtual receptionists are trained to provide professional and personable customer service so you can impress callers and grow your business. We are well-known for a full feature set tailored to your business that saves you and your staff several hours a week from mundane office tasks. Our dedicated virtual receptionists serve businesses in law, accounting, real estate, home services, and more. Abby now also offers our AI Receptionist as an additional option for businesses that need to be more efficient. Spend less time answering the same questions on the phone while your custom AI Receptionist handles them for you, letting you get back to the tasks (and calls) that matter most. Never miss another call. Start converting more callers into customers today with Abby Connect! ## Abby Connect Reviews ### 1. Superior AI Receptionist That Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about Abby Connect?** They have superior Technology with the AI receptionist and it sounds and speaks fast without long delays **What do you dislike about Abby Connect?** Maybe pricing for the upgraded plans could be less costly. **Recommendations to others considering Abby Connect:** Take the time to get it right. Think about your company and all the issues that you’ve had with your other human related answering products and refine them now. **What problems is Abby Connect solving and how is that benefiting you?** I wanted to state my appreciation for the hard work that Aaron has put into creating the workflow for our new AI answering receptionist. I wanted a robust call flow and Aaron and his team were able to accomplish this with a lot of hard work and complicated code. They were easy to get a hold of, and they are solution oriented folks. I have to recommend Abby Connect over the other 2 companies we previously worked with because of the effort of their team and the ability to schedule our Roofing appointments using a Google calendar right there on the phone call. I’m excited about the time that this is going to save me. I know it is going to be the highest ROI of all of our Software solutions. If you are a service company, you need a ai receptionist. Abby connect is definitely the best. In fact you can even ask Grok. That is how I found them to begin with! ### 2. Abby Is Like Having a Front Office Team, Priscilla Loza ROCKS! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Abby Connect?** Call info is shared by email/text/portal, they answer calls like they are our company employees, they answer questions about services, availability, and can collect info, and schedule appointments for multiple members of our team. Our customer service manager, Priscilla Loza, checks in regularly to see if we need anything, and responds FAST anytime I email her an update or questions. **What do you dislike about Abby Connect?** It is a little pricy when you add additional team members that may need their calendar added for scheduling appointments. The customer service is great though so we pay it. They are using AI for transcriptions and there are a lot of errors in client names, but we know our clients well and I believe they are working to improve it. **Recommendations to others considering Abby Connect:** Consider the Calandly app they recommend! I was reluctant but now I love it and it allows them to schedule appointments, just as any front desk employee would do for their professional staff. **What problems is Abby Connect solving and how is that benefiting you?** I no longer get interrupted with so many calls and I can complete more tasks for my clients. If clients call and I am unavailable, I receive an email, which I can often respond back to the client immediately while on other calls and meetings. My time is much more productive and efficient. I do not have 20 calls to return at the end of a hectic day, maybe only 1 or 2 now. Billing is way higher, and clients are a lot happier because I am getting it all done now. ### 3. Easy Setup and Quick to Get Started **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Abby Connect?** I thought it was easy to set up and get going. **What do you dislike about Abby Connect?** I didn't like the pricing once you go through all the benefits of the product. **Recommendations to others considering Abby Connect:** If you need extra help with marketing through phone calls, Abby seems to be a pretty effective too. Just be ready to spend some money. **What problems is Abby Connect solving and how is that benefiting you?** Telemarketing is the reason we signed up for the trial with Abby Connection. ### 4. Huge value add - very responsive and helpful service team **Rating:** 5.0/5.0 stars **Reviewed by:** Paige N. | Office Manager, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Abby Connect?** They are prompt with sending us detailed call notes from a wide variety of incoming call types (current clients, adjusters, subrogation adjusters, potential clients, other attorneys, etc.) **What do you dislike about Abby Connect?** Honestly nothing. They have been excellent to work with. **Recommendations to others considering Abby Connect:** Don't wait. Give them a call and see how they can help your team. **What problems is Abby Connect solving and how is that benefiting you?** Abby Connect has been incredible to assist with during-hours spillover calls at the law firm I manage, as well as assisting us with after hours and weekend calls. Their team is friendly, responsive, and very helpful. They really work with you to ensure they are answering calls, routing calls, and routing phone messages appropriately with correct and detailed information. They have been invaluable to us since we started using their services. The portal they provide is also really helpful in terms of viewing their call logs, notes, and providing feedback or follow up information. We really have loved having Karla Alvarado-Vargas as our account manager - she is proactive in checking in with us and providing support as our firm has grown and developed our standard operating procedures. ### 5. Talk about phenomenal customer services through and through. Priscilla is a rockstar! **Rating:** 5.0/5.0 stars **Reviewed by:** Trevan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Abby Connect?** The ability to work directly with the Abby Connect team and their responsiveness. **What do you dislike about Abby Connect?** Sometimes reps put callers on hold for too long. I would prefer if callers never got put on hold. **Recommendations to others considering Abby Connect:** Don't hesitate to try it. They are super easy to work with, super easy to set up, and they have some great people answering the phone for you. **What problems is Abby Connect solving and how is that benefiting you?** 24/7 customer service and refining scripting ### 6. What a horrific experience **Rating:** 0.0/5.0 stars **Reviewed by:** William I. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Abby Connect?** They are really great at recording calls. **What do you dislike about Abby Connect?** 1. They billed us for spam calls 2. They billed us for time where the phone is ringing 3. They tried to charge us $300/month to use Google Calendar instead of Calendly 4. They were scheduling appointments with customers in different timezones. 5. They were scheduling appointments with customers for roof estimates without even getting the customers' home address 6. They would put customers on hold for minutes at a time to "talk to the team" but never contact anyone from the team. Super weird 7. The initial sales representative from Abby quoted us something, but during onboarding kept trying to upsell us. 8. They charged us for overage charges when 70% of the minutes were spent on spam calls and the phone ringing. **Recommendations to others considering Abby Connect:** Avoid this company like the plague. They're terribly educated on the industries they're supposed to represent and they're very unprofessional on the phone. **What problems is Abby Connect solving and how is that benefiting you?** They were supposed to answer phone calls and schedule appointments so we can convert more leads for a roofing company. ### 7. Great Service! Glad we made the switch. **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Abby Connect?** Great service, ease of use, and we've realized cost savings. **What do you dislike about Abby Connect?** We haven't had any issues. It's been great. **What problems is Abby Connect solving and how is that benefiting you?** We were having a lot of calls with our after hours answering service - poor customer service, missed calls, etc. Since we've switched to Abby we've had great results and any programming changes we needed were quickly and easily done by our account rep Angelica. ### 8. Abby has been a great service for our firm. Easy to work with, very responsive and communicative. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Abby Connect?** I appreciate the relationship that I have with our Client Service Manager Angelica Monterrosa. She's been fabulous and always available. Keeping me updated and informed. **What do you dislike about Abby Connect?** We've not experienced a downside. Even if we've had small issues, they are addressed and resolved. **Recommendations to others considering Abby Connect:** I highly recommend to other businesses in need of an after hours phone services. **What problems is Abby Connect solving and how is that benefiting you?** We do not have any current problems. ### 9. PRISCILLA LOZA IS THE BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Abby Connect?** Staying in contact with me about any concerns **What do you dislike about Abby Connect?** Nothing. I love everything about this company. **Recommendations to others considering Abby Connect:** Buy into their services **What problems is Abby Connect solving and how is that benefiting you?** Front desk answering service. I will refer anyone to this company. It has worked wonders for my business. Priscilla does check ins to make sure I am a satisfied customer. Love love love this company. ### 10. Abby Connect has been professional and responsive to all of our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Abby Connect?** The convenience of having all the information we need tracked in a single email. **What do you dislike about Abby Connect?** Abby Connect used to include the property name in the email subject, making it easier to identify how to forward the notice. **Recommendations to others considering Abby Connect:** Highly consider them. It will make you workload that much easier. **What problems is Abby Connect solving and how is that benefiting you?** Tracking customer service calls on behalf of the site teams. ### 11. Excellent service and fast notifications of messages. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Abby Connect?** Reliable answering service, not messages are missed. **What do you dislike about Abby Connect?** No downside for me. They take their job seriously. **What problems is Abby Connect solving and how is that benefiting you?** Priscilla Loza is always on top of any account needs and schedule changes, very efficient in helping with client messages and fast responses! ### 12. Absolutely Wonderful, Polished and Professional Services **Rating:** 5.0/5.0 stars **Reviewed by:** Alethe D. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **Describe the project or task Abby Connect helped with:** Abby has enabled my self and my partner to support our customers 24/7/366 without having to be "on-call" ourselves. They have not only relieved us of the anxiety of remaining alert and 'available' at all times, but we trust they will act as an extension of us, and treat our customers just the same as if we or our in-house staff were taking the call ourselves. We have had wonderful Success with Abby Connect after trying a couple of their competitors first. We couldn't be more satisfied with their attention to details, how they present themselves to our clients, their call handling and customer service abilities and their ability to handle some tricky customer situations without passing blame to our team or giving the client the impression that they are sitting in a call center and not inside our office. We have been impressed with their professionalism and trust them to operate with integrity and in alignment with our company ethics and values. We sincerely appreciate the support and service provided by Abby and would recommend them to anyone looking to augment their team or outsource answering services for their business. **What do you like best about Abby Connect?** Their polish, positivity and professional service to our clients as well as us. **What do you dislike about Abby Connect?** No issues to report. Abby is quality service and we have yet to be disappointed. **Recommendations to others considering Abby Connect:** Look no further. You get quality customer service for you and your clients for a competitive rate. **What problems is Abby Connect solving and how is that benefiting you?** Abby Connect makes sure that our clients get a human to talk to and that they feel heard no matter what time or what day it is. This relieves anxiety for our team and enables us to cut headcount on FTEs as well as give our team nights and weekend off. ## Abby Connect Discussions - [What is Abby Connect used for?](https://www.g2.com/discussions/what-is-abby-connect-used-for) - [View Abby Connect pricing details and edition comparison](https://www.g2.com/products/abby-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+16%3A56%3A10+-0500&secure%5Bsession_id%5D=1d67aff2-671b-4f5a-973f-08f9ce87f97e&secure%5Btoken%5D=016257a797b6f40502cb4a7811efdc19b2a00280a74f9487806c8d50beedde9c&format=llm_user) ## Abby Connect Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Abby Connect Alternatives - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (73 reviews) - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews)