--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 970 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 970 scale: '5' date_modified: '2026-07-31' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 970 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Tried and true, tested and proven. Looking for the best in immediate alerting? Look no further! **Rating:** 5.0/5.0 stars **Reviewed by:** Drew J. C. | Senior Manager, Infrastructure Operations and Cloud Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about PagerDuty?** It's a solid, comprehensive, and reliable tool. From the configuration and setup, down to the mobile application (if you choose to use it), you can immediately see that it's a tool that does what's it's supposed to do. **What do you dislike about PagerDuty?** There are some scheduling limitations (i.e., there's no ideal of groups or teams, it's based on individuals) and I have found that as they continue to grow, they move features (i.e., API integration for something like ServiceNow) from one tier to the next forcing you to graduate to the next tier, which is an added expense for each user. **What problems is PagerDuty solving and how is that benefiting you?** I use PD for immediate response and alerting as an extension for my enterprise's monitoring. ### 2. Easy to setup, use and get going **Rating:** 5.0/5.0 stars **Reviewed by:** Vedarth K. | Principal Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about PagerDuty?** The UX of the application is effortless to set up on-call schedules and integrate with various other products/services. Once can signup and get going within minutes. **What do you dislike about PagerDuty?** There is nothing to dislike about PagerDuty, and it does what it says. PagerDuty team takes feedback from users to consistently improve their product. **Recommendations to others considering PagerDuty:** Go for it. There is no other product with the number of products/services PagerDuty integrates with **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to alert our engineers about any failures in our production infrastructure. PagerDuty allows use to effortlessly integrate with AWS and a couple of other services like CloudAMQP, Atlas, etc. ### 3. Best Tool Run and Schedule your Scripts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about PagerDuty?** Being able to schedule your scripts along with Ansible Scripts and adding multiple types of scripts as different steps is a massive thing for IT automation **What do you dislike about PagerDuty?** Lack of Multiple domain login and encryption process of domain login password is a hectic process to go through **Recommendations to others considering PagerDuty:** If you are in IT and want to perform automation for your infrastructure, this is the best thing you can have. Also, having a GUI instead of a command line is a big plus point as well. **What problems is PagerDuty solving and how is that benefiting you?** Using this to automate your IR infrastructure is a massive time saving for the operations team. With Ansible connecting to AWS, vcenter and performing automation without any manual intervention is the best thing to save time and money in IT infrastructure automation. ### 4. Get notified even when you are asleep **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel J. | Lead System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about PagerDuty?** I truely appreciate the immediate notifications through push notifications and phone calls and escalation options and the amount of plugins and notification options. **What do you dislike about PagerDuty?** PagerDuty does not exactly the most competative when it comes to pricing and support options. Other competitors offer better solutions with more competitive pricing options **Recommendations to others considering PagerDuty:** If you need 24/7 alerting with numerous integrations available and fully customizable escalation policies, then you need PagerDuty **What problems is PagerDuty solving and how is that benefiting you?** The primary reason for using PagerDuty is to alert and reach out to the responsible parties, primarily when alerts are raised after regular work shifts have ended. System admins depend on being alerted after hours and not having to monitor email alerts constantly. PagerDuty fits the bill precisely as we need it filled. ### 5. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud F. | Team operation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2021 **What do you like best about PagerDuty?** Fantastic software that allows you to track and manage your call center with easy way easy to integrate with any tools to manage real-time managment best soft that have self-learning from the past incident. **What do you dislike about PagerDuty?** it not about dislike, but there some way is difficult to install this software but also they have help desk they are always there for you to save your time and solve any issue you faced **What problems is PagerDuty solving and how is that benefiting you?** call center mangment IT issues that impact our business easy to create group integrations easy way for escalation and monitor the ticket SLA also you can receive all your notification on your mobile. ### 6. No much room for analysis attachments **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about PagerDuty?** UI is good, and light-weighted. Response time of website was good. **What do you dislike about PagerDuty?** No much room for analysis attachments. I am unable to add much analysis **What problems is PagerDuty solving and how is that benefiting you?** I am getting server related alerts on time. That helps in keeping servers healthy always. ### 7. PagerDuty for alert if service has downtime **Rating:** 2.5/5.0 stars **Reviewed by:** Avanish T. | Senior Software Developer Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about PagerDuty?** Things that I like about PagerDuty are as follows: - They way we can connect our applications and services. - Easily integrate other applications in PagerDuty to raise alerts. - Easily to create an account. - Admin can easily switch members based on need and availability. - The way they send alerts by email as well as by call, which can quickly help you to react. - Multiple levels for support handling of the level 1 member don't acknowledge the alert will be sent to another level and so on. - Easily configure alerts to members based on the time and region. Like if we have team members splitted in US and India, I can configure alerts based on the time the teams can look into it and solve them. **What do you dislike about PagerDuty?** There are very few things that I don't like about PagerDuty, which are as follows: - It is not easy to acknowledge the alert. - Sometimes, call messages are not so evident in the call. - The system voice in the call is not so easy to understand. **Recommendations to others considering PagerDuty:** Yes, I will like to recommend PagerDuty to my past organization that I had worked in also to my friends who can use it in their organization. **What problems is PagerDuty solving and how is that benefiting you?** We primarily use PageDuty to raise alerts for our projects and microservices. We use various other applications that tracklogs for us, and then those applications are integrated into PagerDuty to raise alerts with calls or emails. ### 8. Rundeck for the Win **Rating:** 4.0/5.0 stars **Reviewed by:** Juwuan S. | Web Platform Engineer 2, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about PagerDuty?** Allowing users to schedule and run jobs later. The APIs and integration with apps such as Jenkins and pagerduty work nicely. **What do you dislike about PagerDuty?** Sometimes when bugs happen that break the general abilities of Rundeck not being communicated about it. **What problems is PagerDuty solving and how is that benefiting you?** Having a central place to do deployments and benefits are logging, having error messages, and an audit trail for everything. ### 9. PagerDuty review **Rating:** 4.5/5.0 stars **Reviewed by:** nagendra k. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2021 **What do you like best about PagerDuty?** We can enable alerts based on our requirements, like via message, call, etc. Users can define an Escalation matrix based on the severity of the incidents. The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty. Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc. It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm. **What do you dislike about PagerDuty?** Creating an On-call schedule is a complex process. It is a bit expensive. **Recommendations to others considering PagerDuty:** Pagerduty is a beneficial tool for incident management. I recommend using it in the DevOps model. **What problems is PagerDuty solving and how is that benefiting you?** We can engage different teams during high severity issues, acknowledging incidents via phone. We can check, update, and resolved the incidents via Mobile Apps. We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc. Pagerduty generates postmortem document automatically. We can create Dashboards which will show the real time alerts based on severity. We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids. Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents. The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue. BUG fixes are provided in timenally manner and can be applied quickly. ### 10. Always wake up to your outage! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about PagerDuty?** It is the only tool out there that has the ability to email, call, and text. It is very customizable on escalation for alerts as well. **What do you dislike about PagerDuty?** Nothing really, the only thing that would be an added bonus is the ability to have two active schedules and a quick easy way to swap the active one. **What problems is PagerDuty solving and how is that benefiting you?** We use it for outages and call tree escalation. ### 11. Pagerduty use for on call DBAs **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Group Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** Pagerduty allows my team to manage on-call schedules across time zones and makes it easy to manage the on-call schedule on the fly as needed. Pagerduty offers competitive pricing, which makes it easy to manage in your budget. The connectivity to other messaging or event providers means you will get the alert in a way that suits your business operations. **What do you dislike about PagerDuty?** Unless you configure your alerts in a lean way, you can suffer from alert fatigue. Pagerduty could do better at how alerts are grouped smarter during a flood of alerts on the same server or service. **Recommendations to others considering PagerDuty:** There are a few alternatives in the market however the engagement from PagerDuty's team has been very good. **What problems is PagerDuty solving and how is that benefiting you?** On call schedules are managed well across time zones and the service has good availability meaning we have confidence alerts will be sent to the appropriate engineer or developer. It also allows managers a better view of incidents and is useful when conducting postmortem reviews when incidents occur. ### 12. My PD use **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel K. | Senior Service Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about PagerDuty?** Native SRE and DevOps framework embedded in the tool to support incdent management function. **What do you dislike about PagerDuty?** Only available as SaaS solution, sometime have to work through firewall and other security requirements causing delay. **What problems is PagerDuty solving and how is that benefiting you?** Proactive Incident response, progressing to self heal incident response. ### 13. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jatin P. | senior devops engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about PagerDuty?** the way it scales and manages remote machines. **What do you dislike about PagerDuty?** some time the support , knowledge is not so clear **What problems is PagerDuty solving and how is that benefiting you?** a lot like upgrade. ### 14. Pagerduty is the glue that connects all of the moving parts in our after-hours operation. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about PagerDuty?** Pagerduty can be configured to meet every requirement we have, and the few times I couldn't intuitively discover the options needed, support was able to resolve the issue. **What do you dislike about PagerDuty?** Setting up our schedules for the first time took a little effort, but the time invested has payed dividends. **Recommendations to others considering PagerDuty:** Go for it! **What problems is PagerDuty solving and how is that benefiting you?** We're able to handle a variety of incoming channels, including live call routing, and get callers into the right hands quickly. ### 15. Best Alert Management Tool if there are any Issues. **Rating:** 5.0/5.0 stars **Reviewed by:** Debnita G. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about PagerDuty?** It provide many options to communicate if there is any alerts. The PagerDuty App is also very helpfull to view and resolve the alerts from any place and any where. Moreover we can itegrate it with slack for our team to view and manage the alert. **What do you dislike about PagerDuty?** I didn't find any downside of ager Duty yet. **Recommendations to others considering PagerDuty:** Its an excellent Incident Management Tool. The alerting system is very user-friendly. We can even use its application on our mobile to manage any alerts. **What problems is PagerDuty solving and how is that benefiting you?** We manage alerts in our production systems. As well as it's easy to escalate any production issues to other teams. ### 16. Rundeck Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about PagerDuty?** Running Build Jobs and Deploy New Release Easy to Access Show Logs and show analysis of Build Status **What do you dislike about PagerDuty?** Nothing Right Now as I am just a user of it, not the one who installed it but from user side, it is good software **What problems is PagerDuty solving and how is that benefiting you?** Running Build Jobs and Deploy New Release ### 17. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about PagerDuty?** That is very useful for a DevOps team, it is easy to manage and has a lot of integration. **What do you dislike about PagerDuty?** I do not have anything to dislike about it. **Recommendations to others considering PagerDuty:** Don't have now any recommendations **What problems is PagerDuty solving and how is that benefiting you?** We are solving the following problems: the schedule of the on-call. ### 18. Amazing onboarding experience with rundeck **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about PagerDuty?** 1. Helped to understand the business need and accordingly shared the enterprise plan. 2. Onboarding was super smooth as we had dedicated support from rundeck and slack channel to mitigate all blockers instantly 3. Timely followups with the progress **What do you dislike about PagerDuty?** Nothing to dislike about rundeck and team. **What problems is PagerDuty solving and how is that benefiting you?** All schedulers and cron across company wide is taken care off by rundeck cluster. Access management is resolved, HA is available. ### 19. Gotta love PagerDuty! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. | Owner/Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about PagerDuty?** The pagerduty software is great, and the community, which is just as greater as the software. **What do you dislike about PagerDuty?** There's not really much that I dislike, they're doing great with what they're going. **What problems is PagerDuty solving and how is that benefiting you?** They're helping to solve a lot of problems! The benefits outweigh the problem, and I wish I'd have found them sooner. ### 20. Pagerduty integrates easily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about PagerDuty?** The large number of out-of-the-box integrations, the licensing model is also pretty good for small shops. **What do you dislike about PagerDuty?** The incident workflow could be easier to customize. **What problems is PagerDuty solving and how is that benefiting you?** Allowing multiple people to respond to incidents and auto document the resolution. ### 21. 24x7 Critical Alert and System Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Asitha F. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about PagerDuty?** Timely alerting and flexible scheduling. We used to maintain Alerts, On-Call Schedules which are business-critical in different products. This application critically helps our products to improve proactive actions over the failures. We have integrated our Monza alerting system with a pager duty to trigger alerts when it received a warning and critical alerts from Monza. PG is able to give us live feedback on any failures as quickly as posible. However, we have maintained our on-call schedules in pager duty. It is giving extra flexibility to alter schedules with an overwrite function over existing schedules. **What do you dislike about PagerDuty?** Sometimes voice alerts (calls) cannot be acknowledged through mobile and it's not responding by clicking on keypad number 4 key. **Recommendations to others considering PagerDuty:** I'm recommending Pager Duty. Compared to the tools available in the market Pager Duty application is in the top 5 rankings. It is user-friendly, customizable, supports multi-users without any system issues, and it has an attractive user interface. I recommend this tool for Technology companies to implement and that cost will not waste. The main plus point in pager duty is zero downtime. **What problems is PagerDuty solving and how is that benefiting you?** This is a time-critical application and very useful during off business hours and when we are on-call to get alerted on critical failures. As Product Technical Operations we are working on a shift basis. In addition, we are providing 24 x 7 customer support on our inquiries and do the monitoring as two teams. Especially during the night shift on-call resource is fully dependent on the pager duty. ### 22. Great place to keep all of your alarms - organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandar B. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about PagerDuty?** Shifts, ability to easily manage various alarms priorities, and again - shifts rotation. Also, you can include PagerDuty in any major service available out there! Also, you can provide information-like notifications push directly to Slack, to keep the whole team up to date for events and incidents - even ones that doesn't use PagerDuty! **What do you dislike about PagerDuty?** There's no ability to make team members unavailable to respond in case of vacation or Out Of Office. That feature (to exclude them from shifts temporary) would be really awesome, as it's currently needed to edit shifts if you don't want to interrupt someone on vacation. **Recommendations to others considering PagerDuty:** Even the lowest-price plan will get you to forget about all traditional alarming systems used before - and you will wish to move every future alarm to Pager Duty. Also, it's easy to configure your Python, Bash, and other scripts to use Pager Duty's API to notify you even faster! **What problems is PagerDuty solving and how is that benefiting you?** Alarms from production environments on 2 projects are forwarded to Pager Duty. Tool allows us to create custom actions and notify various team-members, in order to escalate issues to the right people - at the right time! ### 23. Easy to use, great alerting and incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Travis W. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about PagerDuty?** PagerDuty is extremely easy to implement and get running quickly. Very straightforward with good documentation, and we saw results almost immediately with our setup. Going from no alerting mechanism to one that allows for on-call rotations, easy escalations, and multiple forms of contact was a game changer for us. **What do you dislike about PagerDuty?** It can be a bit cumbersome to schedule multiple overrides at once, from an administration perspective. As an admin as well, I would like to be able to force my users to use specific types of notifications, such as forcing them to have email, SMS, and phone number notifications set up, but I don't believe that's possible. You have to rely on your users to have set up the appropriate notifications. **Recommendations to others considering PagerDuty:** I'd recommend anyone to use PagerDuty. Ease of implementation and effectiveness are amazing. Unless you need to integrate it with a lot of custom systems, self-implementation and maintenance (adding users, additional alerts, etc.) should be a breeze. **What problems is PagerDuty solving and how is that benefiting you?** Previously, we relied on mostly email notifications to tell us when something went wrong, and those weren't insistent enough. We needed a system that could continue harassing people for critical incidents until someone picked up and said they were on it, and PagerDuty helped tremendously with that. From a small company, the ease of implementation and maintenance has made it a very hands-off system - we only have to make changes to schedule overrides or to deal with business or process changes. ### 24. Many integration options and schedule capabilities that is flexible for our team **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2020 **What do you like best about PagerDuty?** The number and flexibility of the integrations that will feed into the system, the ways that we can set things up for notifications, and for on-call schedules/shifts. PagerDuty allows us to monitor our most critical assets, have a consistent method to be notified, and to track the response to those notifications so other team members see the status of incidents in real-time. I really like the mobile app options for notifications, as well as the ability to cut through Android's DND feature, etc. **What do you dislike about PagerDuty?** Pricing options have left it out of reach for a small team in the past. However, with the addition of the professional plan, it's perfect for us to benefit from some of the features, without making as large a financial commitment while we are still a small ops team. Because of the abilities this product has, it can be pretty overwhelming, so it took a little longer to get this set up for us. **Recommendations to others considering PagerDuty:** There are many options out there for similar products, however, our experience has been great and we tested a few others. For the price point and feature set they provide, we don't have any complaints (except for when we get a notification at 2 AM - ha!) **What problems is PagerDuty solving and how is that benefiting you?** The ability to set up schedules with a rotating on-call person, and gives us the ability to have reliable notifications from critical services to ensure we're responding when there are issues. We have several critical services that we are monitoring, some monitors are web checks, others are due to API results, etc. so they are from different systems, and there's some more complicated logic that dictates whether it's a problem or not and we're able to accomplish the alerts we need but only the ones we care about with PagerDuty notifications. ### 25. Excellent Product - Versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about PagerDuty?** PagerDuty helps us keep our escalations in check. It has everything we need, including API hooks to bring in and send out notifications, a variety of scheduling options, and a lot of versatility in how notifications are handled. It also has a significant number of integrations with 3rd parties, which makes it easier to get started with the product. **What do you dislike about PagerDuty?** It can get a bit pricy, but it is well worth the cost. PagerDuty can also be a bit confusing getting things configured, as it is not terribly intuitive. The help and examples are excellent, but one needs to follow them step by step a few times to get the gist of the configuration necessary. **Recommendations to others considering PagerDuty:** If you have never used PagerDuty, make extensive use of the examples online, to get started. In addition, make use of the support team (you're paying for it), if you are unsure how to get things done. There are a lot of best practices when using Pagerduty to handle incidents, and those should be implemented to get the most out of the product. **What problems is PagerDuty solving and how is that benefiting you?** The problem we solve with PagerDuty, is rotating our oncall team, and giving us a one stop notification service for the folks that need to respond to incidents. This decreases our time to resolve issues, since we are not relying on email notifications any more. Email notifications for incidents are being phased out, in favor a central location to handle incidents. This has also allowed us to create a repository for incidents, and allowed us to avoid the scattering of the knowledge to fix incidents. ### 26. A required tool for a 24/7 operations/support team **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about PagerDuty?** Probably the most important third party tool we leverage. Handles real issues with ease, sometimes making us forget how critical of a service it is. The flow of events is crystal clear allowing users of the service to have no issues with understanding what is expected of them (acknowledge, triage, resolve). Working on a team that supports all backend engineering for a major application that is used by millions of users can be stressful, but we have peace of mind knowing PagerDuty is always resilient and alerting when we need it to. Having rules in place to auto-resolve issues is crucial. Snoozing is vital to when there is an issue that does not have a resolution pending. Definitely how simple it is to get users set up and embedded into the team/schedule/escalation policy. The simplicity of integrating with AWS, NewRelic, Slack which are all important applications/services we leverage every day. The analytics reports are so valuable and simple to export. **What do you dislike about PagerDuty?** The fact that the PagerDuty Service features can't be intertwined with the Escalation Policy. Just feels like an unnecessary extra configuration. I wish the mobile app was a little clearer in showing incidents that are high urgency, perhaps bolder font or a label. The analytics section is a bit clunky and there could be a lot of grooming there to clean up unnecessary data that I don't think there is a valid use case for. The analytics section sometimes fails to export or does not filter appropriately. It would be cool if the analytics report could contain graphs or visuals. I wish the resolution notes had more built around that feature. It would be cool if they went to a centralized place and could be collated. Sometimes its hard to find certain features or settings, the most recent redesign makes some things hidden that weren't prior. **What problems is PagerDuty solving and how is that benefiting you?** Ensures team cohesion and allows everyone to be in the know of status with a few simple clicks of a button. We are able to work in a unified manner across 3 timezones and over 10 different backend engineering teams. Responding to incidents more effectively and efficiently. Reducing redundant areas of troubleshooting, centralizing our flow of AWS -> PagerDuty -> Slack ### 27. Best in class On-call management and Incident Response **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about PagerDuty?** Very easy to use and extremely reliable solution. **What do you dislike about PagerDuty?** A little complicated to setup, but once configured, you're all set. **Recommendations to others considering PagerDuty:** If you are looking for an application for On-Call management and Incident Response, look no further. **What problems is PagerDuty solving and how is that benefiting you?** We are notified of High Priority incidents in real time and this us the ability to have engineers triage issues almost immediately. ### 28. Reliable, easy to use on-call notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Dallas B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about PagerDuty?** PagerDuty provides us with a reliable, easy to use on-call system. It integrates easily with our existing monitoring stack(DataDog) and also with the ticketing and communication stack that we use(jira and slack) and provides all of the toolings that we needed to get up and running and bring new teams on board with little to no friction. While we haven't used the postmortem features much yet in our limited use of them they seem to be very well done and could be a great benefit to many teams especially ones that don't have an established template for postmortems. An on-call rotation seems like an easy problem to solve when you look at it, you take an alert and you notify someone of that alert but when you start to dig in it becomes a much more difficult problem to solve. Scheduling on it's own is a significant problem to solve. PagerDuty makes all the deeper problems easy to solve. **What do you dislike about PagerDuty?** My only complaint about the product is that I believe the price to be a little high, once your on-call team numbers start to grow it can be a significant cost. That being said it is worth the money to be notified of outages before your customers become aware of them. **Recommendations to others considering PagerDuty:** We strongly recommend PagerDuty for your on-call needs, we haven't really had a need for PagerDuty that it didn't fulfill for us. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves what seems like a simple problem - notify someone about an outage - and make it seem that easy. Scheduling on-call rotations and teams, integrating with our existing monitoring stack takes what is actually a very difficult problem when you dig in and makes it seem like an easy problem from their solution. ### 29. Nice tool, but with a few key limitations **Rating:** 3.5/5.0 stars **Reviewed by:** Powers F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about PagerDuty?** Notification system is top notch. Whether it's email, SMS, or phone call, PD gets it to you, and quickly! **What do you dislike about PagerDuty?** The email integration lacks screenshot support. It's very limiting to having people create PagerDuty incidents, go to the trouble of creating, sometimes even annotating screenshots, only to have PagerDuty lose all that valuable diagnostic information when the incident is created. The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that. **What problems is PagerDuty solving and how is that benefiting you?** High severity business critical functions are alerted on and the on-call engineers are notified pretty much instantly improving our responsiveness as a technology organization within our larger business. Issues are resolved quicker and our technology group is perceived as being more on-the-ball and quick to respond to issues. ### 30. Pagerduty help us to notify of any alerts that helps us keep our systems up & running 24x7 **Rating:** 5.0/5.0 stars **Reviewed by:** Veranga W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about PagerDuty?** Policy creation & the flexibility of that option to customize it according to our needs. I have used pagerduty according to the roster we have & having the option to create so many policies help us a lot. **What do you dislike about PagerDuty?** I use Pagerduty settings very rarely & we do not use all the options available so there is nothing I have disliked until now. **What problems is PagerDuty solving and how is that benefiting you?** We have configured Pagerduty to notify us when our servers trigger alerts & it helps us be proactive & avoid major Incidents. PagerDuty plays a major role in our system stability. We have configured our servers to send alerts to our own monitoring systems & it triggers the Pagerduty call to notify the person on-call or the engineers who are on shift. We use both Pagerduty Social & Pagerduty AI for Pearson. ### 31. Integration for success **Rating:** 3.5/5.0 stars **Reviewed by:** William G. | Senior Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about PagerDuty?** I really like the flexibility to modify teams, pagerduty alerting schedules, creating overrides in schedules, and granularity in how it handles alerting and escalation. **What do you dislike about PagerDuty?** With all the features and flexibility, at times it can be a bit difficult to keep track of everything. There is alot of configuration done in different locations and that can make new users trying to create integrations a bit difficult. With good documentation up front in terms of how your team has things configured, that should minimize this concern. **Recommendations to others considering PagerDuty:** PagerDuty has a lot of offer and has quite a few common integrations as well as email endpoints so its very versatile. Encourage you to try a POC against anything else you are considering. We have used in house solutions before and maintaining those became time consuming at previous companies.. My current company has used PagerDuty for well longer than I have worked here. **What problems is PagerDuty solving and how is that benefiting you?** We are monitoring our environments with a number of different software packages and we are able to bring them all into PagerDuty to handle alerting to our teams with the same configurations/integrations. ### 32. Using PagerDuty **Rating:** 4.0/5.0 stars **Reviewed by:** Subhash G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about PagerDuty?** I love its integrability with many platforms. As a company we use an awful lot of different services and connected platforms, and it makes sense to have a platform agnostic service like pagerduty which allows us to connect to many different things together and give us alerts. I really like that no matter what platform our services are on such as AWS, Azure, or any other web service, I'm able to get alerts and integrate them very quickly into pagerduty and then if there are ever any incidents that arise I can trust that someone on my team will be able to address it quickly. **What do you dislike about PagerDuty?** Nothing, it's great! I haven't had an issue with it. We have had a great increase in our response time and time to completion for incidents that arise with any problems our customers might be having. Before using pagerduty, we weren't as quick to solve the issues because it would get confusing and burdensome for people that were mainly assigned to dealing with these problems. However now we are able to address these issues quickly and there is no confusion about who is responsible for what. The on-call scheduling system helps us deal with that quite a bit and I can't be more happy with how it has been. I have never had an issue with pagerduty and it has been great. **Recommendations to others considering PagerDuty:** I highly recommend pagerduty to any company or small team that needs to have good management for on-call scheduling and addressing support and production issues as they arise. Greatly clarifies which way to address issues and helps you plan and support your customers better. I've never had a single issue with page Duty and then make it really easy to deal with anything. It is seriously a silver bullet in the war against support tasks. **What problems is PagerDuty solving and how is that benefiting you?** We have lots of alerts that come in from our micro-service system, and it's great to have on-call scheduling to deal with those. We have a great system now for addressing problems that arise quickly. I love being able to use pagerduty for my phone and email, it is pretty great because whenever an incident arises in production environments or even in development environments, I'm able to quickly see what is the problem by looking at my device and getting an alert whenever I am on call. It's very clear to me that this software platform allows me to very quickly address incidents. For example I have had times where a production incident would happen at night time and if I'm on a call I'm able to see that something is happening, whereas if we didn't have a system in place for this, then I would basically never know until the next business day, which could be too late to address the issue. The on-call scheduling also makes it so that no one person on the team is overburdened by support issues. I also love being able to access the pagerduty platform in browser so then when I'm at my desk I can also address any tickets that have come up. ### 33. PagerDuty Helps Keep Our Systems Going **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory B. | DevOps Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about PagerDuty?** PagerDuty is highly customizable and allows you to specify how you want to receive notification. It allows you to set up personal escalation policies. For example, I have it set to first give me a push notification, then text, then phone call. I like how easy it is to integration with different software. Currently we have a few different services connected that can trigger alerts. The price is also really reasonable. **What do you dislike about PagerDuty?** Can be a little complicated to learn overall but the complexity allows for more configurability. I wouldn't simplify it, but instead work on ways to help train the user within the app. **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty is integrated with out monitoring system. All mission critical alerts that need immediate attention are sent to pagerduty. We also have escalation policies set up so that if the main on-call doesn't respond in time, the next individual will get a notification. ### 34. Much more granular access to requests and servers. **Rating:** 4.5/5.0 stars **Reviewed by:** Mrinal M. | Senior Member Of Technical Staff, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about PagerDuty?** Enables much more granular access than regular access management schemes to specific tasks. For instance, you are able to will need a method administrator to run a request of a particular subset of server machines which does require high privileges. However, not allow them to get permission to access other DC/group services. We are able to provide non-technical users with an easy form using the drop-down menu in order to select settings and also in order to establish variables for things without understanding the scripts which are underlying. **What do you dislike about PagerDuty?** It is tough to configure SSH access, keys, passwords etc. for a similar task when dealing with a combined auth environment. Often, individual projects are needed and then simplify auth. **Recommendations to others considering PagerDuty:** Rundeck is a good tool in case you want something for assigning duties to organizations in a simple way or perhaps you're keen on going back to service automation. **What problems is PagerDuty solving and how is that benefiting you?** Without getting administrative access to point applications, servers and utilities, we need just supply groups of owners with a chance to access certain administrative tasks. For return-to-service jobs we usually use Rundeck. We offer Rundeck a request for work to immediately fix the issue based on checking alarm for our monitoring methods for instance. This reduced the quantity of time spent on regular tasks by our frontline administrators. ### 35. Its capacities resolved challenges in our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Navneet S. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about PagerDuty?** We think plugin environment is the most a plugin and important functionality can be obtained for it all. And otherwise we can dive deep and walk on the Linux shell. Rundeck really is light and extremely sound, we've numerous uses, with Ansible playbooks currently being applied in the environment of ours, terraform projects currently being applied, Jenkins integration, Rundeck + Slac + Chatbot chatbot integration, so that the users of ours could rapidly supply a job. **What do you dislike about PagerDuty?** The easier to adjust the token is a user authentication. Integration with GIT to. An infrarrow code method must be a lot supported inside a declarative template for project or perhaps job creation. A plugin from Kubernetes might be more successful, maybe to converge on cnfc incubator tasks. **Recommendations to others considering PagerDuty:** Rundeck is a great tool which enables you to put the jobs of yours with a couple of minutes. The procedure for workflow is simple and intuitive to use. By default, the Ansible plugin is fitted and will expand the functions Rundeck. **What problems is PagerDuty solving and how is that benefiting you?** A variety of conflicts are resolved with workflows, cloud based developments, Cluster based operations of Kubernetes, several Ansible playbooks as well as terraform projects. Deal with Google Cloud with Google SDK + Shell functions from Rundeck. The option function is very fantastic and also can make the Rundeck + integration even more accurate for the users of mine. Help me to transform my efemeral Rundeck Import/Export git plug-in. ### 36. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about PagerDuty?** The scheduling of shifts and the linked incidents **What do you dislike about PagerDuty?** Not possible to see the historical calls and it time **What problems is PagerDuty solving and how is that benefiting you?** shift allocation and on-call rotation ### 37. Great Tool for Oncall Shifts and Monitoring Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Isuru G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about PagerDuty?** Great tool for Monitoring and attend alerts for oncall shifts. Simplifies scheduling and notifications for shared oncall. Great team oncall hotline management system to use within our organization **What do you dislike about PagerDuty?** Getting same alert over and over via call even after acknowledged through the app. It would be great if the notifications are cleared themselves when irrelevant. Also there's no snooze option after alert is acknowledged. **Recommendations to others considering PagerDuty:** I would recommend other IT service teams to use PgerDuty manage their alerts notifications efficiently **What problems is PagerDuty solving and how is that benefiting you?** Monitoring and attend alerts efficiently and assign to relevant teams. Can configure to receive alerts via email, phone call, text message and on call. Great flexibility to adjust shifts in the web app. ### 38. Pager Duty a great inncident manager **Rating:** 4.5/5.0 stars **Reviewed by:** Sean S. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** it allows our team to coordinate efforts in a serious S.H.T.F. incident. It is very responsive and easy to use. set up and modification **What do you dislike about PagerDuty?** We receive duplicate notices on Email, phone and SMS... The world feels like it's blowing up when there is an incident. It would be helpful if the escalation process was more granular. It also could be a little easier to disable or "park" an incident to prevent over notification during down events you are already acting on. **Recommendations to others considering PagerDuty:** If it works for me, It will most likely work for you. **What problems is PagerDuty solving and how is that benefiting you?** It helps us get things fixed faster without stepping on each others toes or wondering if somebody is already putting out a fire. We can also get more people notified quicker to reduce response times. ### 39. Implement complex solution using built-in add-ons. **Rating:** 4.5/5.0 stars **Reviewed by:** Pralay B. | Senior Software Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2020 **What do you like best about PagerDuty?** The opportunity to consistently implement complex or simple solutions. Additionally, it provides you with the capability to enhance the optimization of yours with your tuning and environment at different levels. Interacts nicely along with other kinds of offerings from the provisioning of VM/Server guides to the remediation play publications. **What do you dislike about PagerDuty?** Greater proof and regulations set examples. More bodily JVM/App management tools. Data logging filesystem on GC cycles, other metadata and active heap. More executive review, the power to effortlessly search through a number of tasks for most executions of a certain user or node. To figure out the achievements of an implementation, IE is going to show ninety-nine percent success rather than zero percent success in case the job functions at a hundred nodes but fails one, respectively. Further runs might equate to aggregate percentages. **Recommendations to others considering PagerDuty:** Enhance the features compared to Jenkins. **What problems is PagerDuty solving and how is that benefiting you?** For a variety of purposes, Rundeck is really a utility that we utilize across our company. It is an excellent add-on to run scripts without logging onto a server. Moreover, we have a very great VM feed utility for executing PowerShell and combining with PowerCLI. It's employed for applying software, be it bundles, configurations, or perhaps kernel patches. ### 40. Great tool for managing production incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2021 **What do you like best about PagerDuty?** PagerDuty is great for having team members on call and getting paged about production incidents. **What do you dislike about PagerDuty?** PagerDuty can improve the linking between teams, members, and services. **What problems is PagerDuty solving and how is that benefiting you?** We solve the problem of visibility into production incidents and the response times to them. ### 41. PagerDuty really improved our incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Paweł S. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about PagerDuty?** It's really easy to set up and has instant responsiveness. People get a call from PagerDuty within seconds from the time when a notification is sent from one of the production systems. **What do you dislike about PagerDuty?** When using integration with tools like StatusCake it's hard to split notifications into separate services on the side of PagerDuty. This might need resolving once we grow and have multiple quick reaction teams taking care of different systems. **What problems is PagerDuty solving and how is that benefiting you?** We were looking for a system that would escalate issues to the right people almost instantly. The main benefit is a decreased downtime time, because the team is able to react quickly. ### 42. It has been Great IT Story , Rundeck Tool!! **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin G. | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2020 **What do you like best about PagerDuty?** We have a unique need of automating IT process stuff , touchless deployment , automated and variety of daily use cases which we automate using Rundeck Jobs . This help us run Job remotely on servers and automated fashion . Great tool!!. Lots of supported plugins like Salt , Ansible that we leverage. **What do you dislike about PagerDuty?** We don't have an easy approval workflow supported in Rundeck which sometimes is issue. We can have integration with Jira or SNOW but not within Rundeck it self. **Recommendations to others considering PagerDuty:** We have been using Rundeck for sometime and it saves on cost , since there is a lot of automation that you can do . A specific use case for us is deployment of Infra that we do via Rundeck so user who don't have access to actual portal can Orchestrate job using Rundeck. IT automation tasks like running some schedule jobs can be triggered using Rundeck . You can have multiple projects which we can have different permission for different group using Rundeck's Security Policy adminstration . Great tool to have in your automation Stack. **What problems is PagerDuty solving and how is that benefiting you?** We don't like to provide teams access to Cloud Portal or SSH /RDP access but at the end they need to run some scripts or deployment which we have automated using Rundeck ,,Awesome !!. ### 43. The automation and deployment process is excellent. **Rating:** 4.5/5.0 stars **Reviewed by:** Suchir J. | Mulesoft Senior Consultant and API developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about PagerDuty?** The very best thing about Rundeck is it does not make an effort to delete existing tools, scripts or commands, but improves previous settings to help make almost all of them. To put it simply, it just eliminates all of the issues in the process. It does respond to other events and special requests which might occur, increasing performance, speed, and speed. The one difference is that rather than spending a lot of cash on computer technical engineers to do it by hand, you simply have to spend a portion of the cash on software. This can make it fairly simple to identify and solve problems. **What do you dislike about PagerDuty?** Integrating a few features, like single authentication and sign-on for authentication, may take runbook automation to a different level. Additionally, it is able to often be hard to go from an unenclosed setting to some cluster atmosphere, so support might be also required in this specific place. **Recommendations to others considering PagerDuty:** It's really simple to use and configure. Naturally, I'd suggest this system to others. **What problems is PagerDuty solving and how is that benefiting you?** The opportunity to execute several commands on several servers is strong. Automation and deployment are facilitated. By fixing several bugs as well as releasing brand new updates with a few feature improvement, you are able to storm the market. ### 44. The quickest and easiest way to set your team up on alerting. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark F. | Senior Cloud Infrastructure Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** PagerDuty's web interface is designed for ease of use, and quick onboarding. It's well known and reliable, the console is intuitive, and in my opinion is the king of incident response systems. Once I was given access to the console, it took less than 20 minutes for me to configure all the alerts I wanted for all my devices, learn how to navigate the system and administrate the system if necessary. **What do you dislike about PagerDuty?** The robotic voice that calls could be less cold and dry sounding. The interface could be more visually appealing. **Recommendations to others considering PagerDuty:** Look at all the features during your trial period. Sometimes when you feel like you won't be using a specific attribute of PagerDuty, you end up doing so and in so doing you increase the ROI on your subscription. **What problems is PagerDuty solving and how is that benefiting you?** It just does what it says, period. Put in the legwork in integrating your monitoring systems and alerting on PagerDuty and you will be notified based on your events, anytime, anywhere. ### 45. Pretty important tool in our toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Lucky J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about PagerDuty?** Pagerduty integrates well with the various tools that we use - Cloudwatch, Sentry, Loggly, etc... It's very simple to use and setup. We've built some internal tools around the API to facilitate customization of the schedules, on-call policies, etc... The post-mortem feature is one that we're hoping to make use of more in the future. The ability to correlate an incident and use the notes / actions from the history will be very useful. **What do you dislike about PagerDuty?** Historically, the iOS app has been subpar, not allowing for enough customization control. The mobile app period could be a little bit better on both major platforms - it can be a little confusing when you get to the schedules screen for example. Also, some clear indication of which direction to swipe in to ack / resolve an alert would be useful. Essentially just some UX-type improvements would help. The DnD override can be clunky at times, though I imagine that is partially because of the mobile platforms and not entirely under PD's control. **Recommendations to others considering PagerDuty:** Spend some time setting up your alert policies properly and make sure your escalations and order of alert mediums is well setup. You'll thank yourself at 3am! Aside from that, take the time to understand how you'll be using the product - it can be quite powerful and can be a real difference maker if implemented properly. **What problems is PagerDuty solving and how is that benefiting you?** Visibility and in the moment alerting. We've been able to constantly be aware of what is going on with our platform. From first-time bugs to backed up offline queues to servers running out of IO credits. The Pagerduty app has become a very important tool in our toolbox. Other apps have come and gone - not this one. No longer are we waiting for our clients or users to let us know that there is an issue with our infrastructure. ### 46. Easy to integrate, hard to live without **Rating:** 4.5/5.0 stars **Reviewed by:** Frank P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2020 **What do you like best about PagerDuty?** I appreciate the lightweight nature of PagerDuty and the fact that it easily integrates with all of our third-party services like Slack, Datadog, and M/Monit. The Slack integration especially makes it very easy to interact with triggers, and there's even a Hubot integration that allows for easy access to PagerDuty triggering and OnCall information. We've had PagerDuty since nearly the founding of the company, and it has been a pillar of our Operations team and our critical response efforts. **What do you dislike about PagerDuty?** Nothing on the fault of PagerDuty, but it's somewhat obnoxious when a monit timeout forces a manual trigger resolution. **Recommendations to others considering PagerDuty:** If you're looking for a lightweight and integration-rich application for OnCall-rotation management, Systems Alerts, and incident response management, PagerDuty is second-to-none. **What problems is PagerDuty solving and how is that benefiting you?** We use Pagerduty for it's basic purpose, to alert on major issues with our running systems, to manage OnCall rotations and to get a hold of OnCall personnel when something is failing. It's been an especially useful metric for our system resilience as well: Good Monitoring + Fewer Alerts = higher resilience. ### 47. A must have tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2020 **What do you like best about PagerDuty?** PagerDuty has a really simple interface and does its job in an impeccable way. It send alerts via Phone calls, texts, emails or push notifications and can be integrated with many third party tools. We use it mainly with DataDog and AWS, setup was done in minutes and maintenance is practically zero. It's simple enough to be used by non technical people as well. Their Android app is also quite simple and easy to use and doesn't seem to consume a lot of battery and that was a strict requirement for me. Adding a new device/removing a device or add/remove/change notifications is really simple and takes just few minutes. All notifications can be tested to ensure setup is done correctly, to avoid last minute surprises. I've been a PagerDuty user for more than six years and it never let us down, so they managed to make their infrastructure really reliable, as it should be. **What do you dislike about PagerDuty?** the only negative experience I had with PagerDuty was when they broken volume override in their Android app for my Samsung S10e. Issue was resolved relatively quickly, but still it was unpleasant to discover I missed some alerts cause of a bug in their app. Anyway, they fixed it and I haven't had any other negative experience with them **Recommendations to others considering PagerDuty:** if you're looking for a reliable, inexpensive and simple alerting tool, then PagerDuty is what you're looking for **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helped us organizing our on-call schedule and it ensures none of the alerts gets unnoticed. We needed a simple and inexpensive tool to achieve that and PagerDuty completely matched our requirements ### 48. Cool tool for service availability monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about PagerDuty?** Seamless onboarding and service monitoring. **What do you dislike about PagerDuty?** None that I can think of at the moment stands out. **Recommendations to others considering PagerDuty:** I DONT HAVE ANY **What problems is PagerDuty solving and how is that benefiting you?** Ability to integrate diverse cloud applications for real-time monitoring and to alert via email and text messages ### 49. Very useful to notify critical alerts in our environment **Rating:** 4.0/5.0 stars **Reviewed by:** Sajith E. | SRE, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about PagerDuty?** Acknowledge the alert through phone calls and we can integrate the pager duty alerts to Microsoft Teams as well. Tha is really helpfull for us to acknowledge the incident. **What do you dislike about PagerDuty?** Some times acknowledge the alert by pressing #4 is not working **What problems is PagerDuty solving and how is that benefiting you?** If there is a critical alert and if I'm set to on call for that week, I'm getting the alert through phone calls and messages as well. It easy for me to attend critical alerts and no need to monitor the system every time. ### 50. PagerDuty is very easy to use and offers integration with all the products that we use seamlessly. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about PagerDuty?** Easy to use interface and concepts such as service groups, rotations, and on-call assignment. Offers easy integration with a comprehensive list of providers and thorough documentation for each. The service is rock solid and no issues/downtime have been observed. **What do you dislike about PagerDuty?** They sometimes change the UI and make it less intuitive to use. Not a deal-breaker and they did add back the option to use the old UI. **What problems is PagerDuty solving and how is that benefiting you?** We needed a solution for managing on-call schedules and single notification/aggregation across a few alarm systems we have. Using PagerDuty allowed us to integrate with the services with very little engineering investment and maintenance. ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+07%3A40%3A02+-0500&secure%5Bsession_id%5D=74d74d13-621f-4eae-85a6-dc3719a7bce7&secure%5Btoken%5D=2ece9a289d2f14aa0aae164506574fc9afe94df43d4231e892c15af04786946f&format=llm_user) ## PagerDuty Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews) - [Amazon EventBridge](https://www.g2.com/products/amazon-eventbridge/reviews) - [Amazon GuardDuty](https://www.g2.com/products/amazon-guardduty/reviews) - [Amazon RDS on Outposts](https://www.g2.com/products/amazon-rds-on-outposts/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [Amazon S3 Transfer Acceleration](https://www.g2.com/products/amazon-s3-transfer-acceleration/reviews) - [Ansible Semaphore](https://www.g2.com/products/ansible-semaphore/reviews) - [Anthropic SDK](https://www.g2.com/products/anthropic-sdk/reviews) - [Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews) - [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [AWS Auto Scaling](https://www.g2.com/products/aws-auto-scaling/reviews) - [AWS Cloud](https://www.g2.com/products/aws-cloud/reviews) - [AWS CloudTrail](https://www.g2.com/products/aws-cloudtrail/reviews) - [AWS Config](https://www.g2.com/products/aws-config/reviews) - [AWS Identity and Access Management (IAM)](https://www.g2.com/products/aws-identity-and-access-management-iam/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [AWS Personal Health Dashboard](https://www.g2.com/products/aws-personal-health-dashboard/reviews) - [AWS Security Hub](https://www.g2.com/products/aws-security-hub/reviews) - [AWS VPC Lattice](https://www.g2.com/products/aws-vpc-lattice/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Chalk](https://www.g2.com/products/chalk/reviews) - [Checkly](https://www.g2.com/products/checkly/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [Cursor](https://www.g2.com/products/cursor/reviews) - [CyberArk Conjur](https://www.g2.com/products/cyberark-conjur/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Delinea Cloud Suite](https://www.g2.com/products/delinea-cloud-suite/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Dropzone AI](https://www.g2.com/products/dropzone-ai/reviews) - [Elastic](https://www.g2.com/products/elastic/reviews) - [Fiddler AI](https://www.g2.com/products/fiddler-ai/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/american-cloud-kubernetes/reviews) - [Langchain](https://www.g2.com/products/langchain/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nagios Core 4.4.5 on Ubuntu 18](https://www.g2.com/products/nagios-core-4-4-5-on-ubuntu-18/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Cloud Infrastructure](https://www.g2.com/products/oracle-oracle-cloud-infrastructure/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Site24x7](https://www.g2.com/products/site24x7/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Security Essentials](https://www.g2.com/products/splunk-security-essentials/reviews) - [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [Uptime.com](https://www.g2.com/products/uptime-com/reviews) - [Vault](https://www.g2.com/products/ideagen-vault/reviews) - [VMware Cloud Foundation (VCF)](https://www.g2.com/products/vmware-cloud-foundation-vcf/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PagerDuty Features **Automation** - Scalability - Intelligent Automation **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - 4.8/5.0 (329 reviews)