--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 968 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 968 scale: '5' date_modified: '2026-07-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 968 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. PagerDuty manages our team's response to incidents **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah J. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about PagerDuty?** Our team uses Pagerduty to coordinate the response of our clients in the event of an issue. A system for immediate notifications is available. Pagerduty has made monitoring a breeze; with it, we can leverage Jira and AWS to achieve the best results. **What do you dislike about PagerDuty?** How pager duty is utilized In my opinion, there are no drawbacks. However, it is important for software to periodically undergo updates in order to be up-to-date and avoid obstacles. Additionally, this platform can be confusing at times. **What problems is PagerDuty solving and how is that benefiting you?** Thanks to Pagerduty, our work is much easier, and we can now offer instant support to our clients. We are able to better manage our workforce with the help of pagerduty. I am pleased with the solution and think it is a great tool; the alerting system was really beneficial to us and sent notifications to the appropriate people using real-time data. ### 2. pAGER dUTY (Alerrting tool) **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** The great feature of Pagerduty is Alrting system , pagerduty sent the alert to the right person who is the responsible with real time data, it helps our time as well as econical or financial solution to our organization **What do you dislike about PagerDuty?** the cpst of the pagerduty is little bit high then other competitors and ui of night vision is not as per standard. **What problems is PagerDuty solving and how is that benefiting you?** Overall i would like to say it is very awesome product and it very helps to organization and it so gretas when pagerduty helps to us from start to finish but in the end it is so cool and time saving method ### 3. Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Anamika s. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about PagerDuty?** pagerduty helps us in alerting our team without any issues it makes sure every right person is notified. Reports provide details about the incident in a breif way. It has great features such as alerting rules and on scheduling calling. Its very intutive to use and its set up is relevantly easy as well. **What do you dislike about PagerDuty?** the ui is cluttered and it can be made better. its dificult to dive deep into the software. **What problems is PagerDuty solving and how is that benefiting you?** Its easy to use and helps us manage the incidents we can mark incidents according to the priority it does everything better and helps us make thing for our users. ### 4. ONE SOLUTION THAT FIX ALL OF YOUR PROBLEM **Rating:** 4.5/5.0 stars **Reviewed by:** Pratap K. | Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about PagerDuty?** The simple and the easiest thing which i like about PagerDauty is that it is easy to implement also based on the issue's severity, generate various alert types, If someone is interested in more customization, they can leverage the comprehensive API it offers. **What do you dislike about PagerDuty?** all the things are upto the mark but They have to work on UI as it is a little bit confusing for the newone. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty serves as a crucial bridge between Workload Automation, AIOps Platforms, IT Alerting, and Incident Management. By seamlessly integrating these components, PagerDuty enables our organizations to streamline workflows, promptly alert relevant teams about incidents, and efficiently manage and resolve issues. With its robust capabilities, PagerDuty contributes to improved operational efficiency and reduced downtime, making it an essential tool for modern IT operations also help m and my organization to maintain workflow. ### 5. PagerDuty (An Alerting tool) **Rating:** 5.0/5.0 stars **Reviewed by:** Vikas P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about PagerDuty?** For our organization to preventing any cause or any hazard this application is very good, the pager duty send the alert to the responsible person with real time based and the scalibility is very good as compare to other tool or software **What do you dislike about PagerDuty?** THe UI is not as per standard and hope so it can be cheaper from other alternatives. **What problems is PagerDuty solving and how is that benefiting you?** the incident management feature make this software in unique way and Alerting system of pagerduty is very good and it very help to us analyse the risk and send the alert to the responsible person which saves time. ### 6. PagerDuty lets us manage the communication bridge and process **Rating:** 4.0/5.0 stars **Reviewed by:** Sheryl C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about PagerDuty?** It is even better when the mobile app is user-friendly and straightforward. Notifications can be sent to our email, SMS, and Teams accounts in the event of an occurrence. I can stay updated on my clients' difficulties even while I'm not at my desk thanks to this. I find it really mind-blowing how effortlessly it streamlines team communication, enabling a preemptive reaction to any unexpected event. **What do you dislike about PagerDuty?** On desktop, there's a little lag time between applications. Sharing lists with those who require them without requiring a license would also be fantastic. **What problems is PagerDuty solving and how is that benefiting you?** Early infrastructure issue identification and optimized alert handling are just two of the many obstacles that PagerDuty has helped me tackle. This will help our operations remain stable and successful by enhancing decision-making, increasing operational visibility, and significantly decreasing the impact of events. ### 7. Manage your teams response for incidents **Rating:** 4.5/5.0 stars **Reviewed by:** Pushpender k. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PagerDuty?** Pagerduty is a tool which we use for managing our teams response for incidents that occur for our clients. it has an instant notification system. With pagerduty monitoring has become really easy with it we use tools like jira and aws and get best results. **What do you dislike about PagerDuty?** Nothing as of now its great nand it has worked as we intended it to. **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty has helped us a lot in making our work easier and with its usage we can provide support to our clients on immediate basis. Pagerduty works great and helps us in managing our team. ### 8. A Game Industry Perspective on PagerDuty's Incident Response Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Asaf A. | SecOps, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about PagerDuty?** As a SecOps professional in cybersecurity, I find PagerDuty to be an indispensable tool for enhancing our incident management efficiency. Its ability to swiftly aggregate alerts from various monitoring systems allows for quick identification and response to potential security threats, a critical feature in the fast-paced cyber environment. The platform's robust integration with a wide array of security tools centralizes alerts, facilitating easier management of security incidents. One of the standout features is the automated escalation policies, which ensure that critical alerts are promptly escalated to the right personnel, effectively minimizing response times and preventing potential security breaches from escalating. Additionally, PagerDuty's customizable alerting systems are invaluable in a SecOps setting, allowing alerts to be tailored based on severity or type, ensuring focused attention on the most critical issues. The reliable on-call scheduling feature ensures continuous coverage, which is essential for maintaining round-the-clock security. **What do you dislike about PagerDuty?** As a SecOps professional in cybersecurity, one notable limitation I've encountered with PagerDuty, particularly in its standard tier, is the lack of alert grouping. This feature is crucial in efficiently managing the volume of alerts generated. Without alert grouping, we often receive a high volume of alerts for the same issue or action, which can lead to alert fatigue among team members. This not only makes it challenging to quickly identify and respond to genuine threats but also increases the risk of overlooking critical alerts amidst the noise. The absence of this feature in the standard tier means smaller teams or organizations with budget constraints cannot benefit from this essential functionality, which could significantly streamline their incident response process. Implementing alert grouping in all tiers of service would greatly enhance the utility of PagerDuty for a broader range of users, especially in high-alert environments like cybersecurity. **What problems is PagerDuty solving and how is that benefiting you?** Cyber security incident response managment between IT, DevOps and SecOps ### 9. Simple and effective incident analysis tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gemma W. | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about PagerDuty?** Our use case is for engineers to take charge of incident analysis, and Jeli does all of the heavy lifting for us. It makes it simple and quick to gather the information you need in one place, and integrates so well with Slack. It has helped us to increase participation in PIR meetings, improve documentation around incident learnings, and is supporting our path to prioritizing tech debt. It is so simple to understand and has now become our place for centralized management of incident outcomes. **What do you dislike about PagerDuty?** There is nothing that we dislike about Jeli, however we would really use the tagging feature more to find related incidents if this was a bit more seamless. **What problems is PagerDuty solving and how is that benefiting you?** Tackling tech debt, learning from incidents, on-call and incident management uplift, documentation around known issues **Official Response from Rian van der Merwe:** > Hi Gemma, thank you for taking the time to write such a great review! We love hearing how Jeli is helping to get more people involved in PIRs and learnings, that's why we're here! ### 10. Valuable Feedback of PagerDuty **Rating:** 5.0/5.0 stars **Reviewed by:** Muskan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** the featuree of make a incident and give to access of responsible eprson is very good and it is modern and very capable platform to send alerting with responsible person with reakl time checking. **What do you dislike about PagerDuty?** The use og pagerduty according to me there is no cons but every software wants modernization with respect to time to chase the hurdkles amd this platofrm many time get be confusy as well **What problems is PagerDuty solving and how is that benefiting you?** In pagerduty the noise alerting feature is very awesome and fantastic nd it helps to send real time alerts to rresponsible person it helps aa alot ### 11. Best tool to resolve experience incidents. **Rating:** 4.5/5.0 stars **Reviewed by:** Donald K. | IT System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about PagerDuty?** PagerDuty is an easy to use tool and thanks to its user-friendly interface, we were able to start using it immediately after implementation. We got excellent customer support services from the customer team. It was easy to integrate PagerDuty with other of our products like Servicenow, GitHub, Datadog anf others. PagerDuty helps us identify incidents and respond to them automatically. It offers powerful analytical tools which help us analyze incidents so as to understand their root causes and take actions to prevent similar incidents from happening in future. It is very secure and always keeps all data safe from any cyber security threats. **What do you dislike about PagerDuty?** I have no dislikes for PagerDuty. The tool has been outstanding since day one and has met all our expectations. Everything in it works superbly and all features are easy to use. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is helping us manage incidents more effectively. It allows us to automatically identify and respond to incidents with minimal human dependency. Since we started using PagerDuty, we have been able to ensure that incidents are identified at the early stages as soon as they begin and this gives us ample time to respond to them. This has helped us ensure very simple and effective user experiences to our customers. ### 12. Get alerts from Pagerduty **Rating:** 4.0/5.0 stars **Reviewed by:** Akram K. | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about PagerDuty?** Its a great alert tool. it has a automated callout for INC which helps in save time. It has latest ai capabilities which has enhanced our working. Incident management is really easy to manage with Pagerduty. One can easily implement Pagerduty with their current system and save their time. **What do you dislike about PagerDuty?** Customer support was not that good for me personally my problem wasnt resolved once for a week time. **What problems is PagerDuty solving and how is that benefiting you?** It helped us automate our work and also saved our time as the incident occured are being treated at the fastest time because of Pagerduty. ### 13. Track issues and sort **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob A. | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about PagerDuty?** Its an incident management tool. The incident management is on point and i have never faced any issues with that. It can be easily integrated and implemented with your current system. It has a very detailed system to manage incidents. **What do you dislike about PagerDuty?** The reports can be messy sometimes and hard to understand. Other than that everything is great. **What problems is PagerDuty solving and how is that benefiting you?** It has helped us immensely in managing our incidents and helped us reduce or curb them a lot the best part is its simplicity to use. it helped us automate our work and save time. ### 14. Tool that sends precise alerts for immediate action. **Rating:** 3.0/5.0 stars **Reviewed by:** Anya M. | Social Media Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about PagerDuty?** Using PagerDuty gives me great satisfaction as I experience its ability to improve operational visibility and real-time collaboration. I am fascinated by the ease with which it optimizes communication between teams, allowing a proactive response to any unforeseen situation. **What do you dislike about PagerDuty?** At times, I feel like PagerDuty's customization could be more intuitive. Setting up alerts and adapting them to the specific needs of your team can be a somewhat complex process. However, once adjusted, the program demonstrates its effectiveness in incident management remarkably. **What problems is PagerDuty solving and how is that benefiting you?** With PagerDuty, I have efficiently addressed challenges such as early identification of infrastructure issues and optimizing alert management. Benefits include improved decision-making, greater operational visibility and a substantial reduction in the impact of incidents, thereby supporting the stability and effectiveness of our operations. ### 15. Feedback (PAGERDUTY) **Rating:** 5.0/5.0 stars **Reviewed by:** Kashish J. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PagerDuty?** First of all The creating of an Account is very easy and easy to integrate with alerts,and the Incident managing alert system to send the alerts to responsible person with real time is awesome. **What do you dislike about PagerDuty?** there is no major cons from my point of view but the zUI is little bit confusy rest all is good **What problems is PagerDuty solving and how is that benefiting you?** The Alerting system cvery helpful to us and triggered notification to resonsible eprson with real time data, and fully satisfied with the product and it is really very useful tool. ### 16. Works like a charm **Rating:** 5.0/5.0 stars **Reviewed by:** Rishab K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about PagerDuty?** Previously we were really helpless when an issue occured but with pagerduty it has become really easy to manage incidents with in teams. it helps us gets fast responses it has enhanced our team work. it also allows 3rd party api integrations as well. **What do you dislike about PagerDuty?** It has never made us face any problems it works great for me. so no complaints. **What problems is PagerDuty solving and how is that benefiting you?** With pagerduty our response time has enhanced significantly it has really helped us in making us more productive. Incident management just works like magic on this. ### 17. Alerting tool Pagerduty **Rating:** 4.5/5.0 stars **Reviewed by:** Brenda W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about PagerDuty?** The integrations is very easy as compare to others and very Simple USER INTERFACE (UI) and there are so many specifications and feature of pager duty but we like the alerting system which make this software unique. **What do you dislike about PagerDuty?** From my point of view there i no Cons everything is going in right direction. **What problems is PagerDuty solving and how is that benefiting you?** The feature of send the real time alert to the responsible person with real time incident is very good, it feature male the different from all other alternatives of pagerduty. ### 18. Great for integration **Rating:** 5.0/5.0 stars **Reviewed by:** Uttkarsh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about PagerDuty?** it is a monitoring tool for us we can monitor all the integration with pagerduty and with this tool we have completely digital as well. The best part about this software is its dashboard it clean and have details about every other integrated tool. Acc to me its a great incident management tool. **What do you dislike about PagerDuty?** Its not that easy to use as it doesnt have a good ui according to me the features available are deeply embedded and difficult to find. **What problems is PagerDuty solving and how is that benefiting you?** We mostly use it because of incident management it has helped us a lot in decreasing our number of incidents and has also increased our productivity. ### 19. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** jonathan w. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about PagerDuty?** Awesome tool for sending the Alert to the responsible person within real time it helps to incident management , it is very easy to use and easy to deployment and customer support team which is very hellpful and avalaible 24*7. **What do you dislike about PagerDuty?** there is no Cons from our point it is great product and going in right direction **What problems is PagerDuty solving and how is that benefiting you?** It helps to manage the incidents and fail to unwanted things to send the alert to the right responsible person with real time effect. ### 20. The team is very responsive and knowledgeable about market-leading product **Rating:** 4.5/5.0 stars **Reviewed by:** Arto S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PagerDuty?** I like that it helps focus more on other timely support functions while issues are being resolved. It also gives us the ability to manage our time efficiently. And the ability to customize and have PagerDuty perform various tasks as designed in the workflow. **What do you dislike about PagerDuty?** It is difficult to scale the administration of the tool. And Access to the PagerDuty web interfaces is slow at times. Besides that, it has met our needs. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty allows us to inform staff about tickets that need to be worked on and guide them to these tickets through links. In addition to being a great product with all the relevant features. And it gives me quick contacts with critical resources to solve problems. ### 21. Incident management **Rating:** 4.5/5.0 stars **Reviewed by:** sunil k. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** We use it as a monitoring tool and it has a very reliable alerting system.one can schedule tasks according to their preference. It has eased our workflow and now we are able to automate our tasks with Pagerduty. **What do you dislike about PagerDuty?** It does have an android application buit it isnt that good it can be better. **What problems is PagerDuty solving and how is that benefiting you?** Its a reliable Alerting and monitoring tool for our organization. It has very instant notifiaction and alerting system which makes sure we dont miss any updates and issues. ### 22. Jeli makes incident analysis easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about PagerDuty?** I love the Narrative Builder and being able to import selected messages and entire channels from Slack into Jeli. This enables me to easily document what happened and when, and provide links to the actual Slack discussions that took place! I also really appreciate how friendly and available Jeli support is. They are always quick to answer my questions and I have seen many feature requests and the occasional bugs I find addressed very quickly! **What do you dislike about PagerDuty?** There are a lot of different fields and places you can put information, and sometimes it can be a little confusing to know the best place to put different types of information. **What problems is PagerDuty solving and how is that benefiting you?** Jeli removed the tedius task that was searching around and typing up an incident report in Google Docs, and replaced it with an easy-to-use Narrative Builder that allows Slack messages to be imported and attached to events that are automatically displayed on a timeline! It is much easier to get content together for a prompt incident review. **Official Response from Rian van der Merwe:** > Hi there, thank you for the feedback and wonderful review! We hear you that it can sometimes feels like there's a lot going on in the product—we are actively working on improving the initial onboarding and continued guidance in the app. Thanks again for the review, we're glad you're here! ### 23. "A pleasure to work with" **Rating:** 5.0/5.0 stars **Reviewed by:** Chastity B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about PagerDuty?** We decided to use the Jeli incident bot to replace our homegrown tools for incident response and engaged in a trial of the full product as part of that -- we were honestly kind of bowled over by how everyone at Jeli was very engaged with us on switching to using the bot and eager to take feedback. We got great advice that really helped us smooth the transition, and almost everyone who has touched the Jeli tools has talked about how much easier things are with them and how they've really helped smooth out communications and data gathering. **What do you dislike about PagerDuty?** I honestly can't think of anything right at the moment -- the biggest issue for us is the cost of the full product for an organization of our size right at the moment, especially when it can be hard to articulate the benefit in the short term. **What problems is PagerDuty solving and how is that benefiting you?** Our previous incident managment process used a bunch of hacked-together Slack workflows that had a lot of friction when it came to opening incidents, keeping the rest of the organization updated, and taking notes for future use. This led to a lot of stress around incidents, especially for coordinators, and added an implicit level of resistance to even opening incidents. Using Jeli has made this entire process pretty seamless -- incidents are easy to start, it's easy to add updates to incidents (without cluttering Slack channels!) and now that we automatically open separate channels for every incident, it's easy to have one place to collect the communications around an incident. It's also making it easier for people to see the benefit of doing our communication in Slack rather than a voice or video call, where we tended to lose a lot of context before. **Official Response from Rian van der Merwe:** > Hi Chastity, this is wonderful and helpful feedback, thank you for taking the time to write this. And it's such a great story—we love hearing how teams start with one part of our product, and end up finding so much more value in the full suite than they expected. And yes, we see our customers as partners—if there's anything we can do to help improve the way teams do incident management, we are here for it! ### 24. Simplifying the Full Incident Lifecycle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about PagerDuty?** Jeli has been incredibly easy to use. We were looking for a solution that would provide an approachable and scalable full incident lifecycle framework, and are very happy with our choice to select Jeli as a vendor. While we did offer Jeli training to our organization, most people were able to figure out how to use Jeli with minimal to no training. Jeli has allowed us to unify all our various other tools into one central hub for incidents. It has helped with our communication across the organization during incidents as well as coordinating various engineering teams during incidents. We also love that they continue to roll out new and useful features. Finally, Jeli's customer support has been among the best of any vendor we've worked with. When we have questions they are often answered within minutes, and when we've found small bugs they are normally fixed same day. We never feel like we are waiting in a ticket queue or are just a number on a support ticket. The product is great, their customer support is even better. **What do you dislike about PagerDuty?** We have not found much that we dislike. Occasionally we run into growing pains such as having specifics of our use case that have not yet been addressed, but normally those corner cases are fixed same day. The only real feedback I've gotten is that during the integrations (Jira, Zoom, etc) people wished there was some more detail around things like needed permissions in the integrating application. **What problems is PagerDuty solving and how is that benefiting you?** We currently use Jeli for incident response. This includes communicating via broadcast channels during an incident, mechanics of running our incident response, integration of other tools such as Jira and Pagerduty, and facilitating collaboration during incidents. We are also using Jeli to create incident timelines for post-incident retrospectives and will be leaning more into the incident analysis part of the product in the future. **Official Response from Rian van der Merwe:** > Hi there, thank you for taking the time to write such a thorough and helpful review. We love hearing how easy it was for your whole org to get onboarded with Jeli. Thank you for your feedback on our Customer Support team as well—yes, they are the best! And yes, we agree that we could improve some of the integration onboarding instructions—that's something we're actively working on! ### 25. Leading the way for Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nina I. | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about PagerDuty?** Jeli has been fantastic to work with and they are at the forefront of incident management. I have been working with Lesleanne and her team for a few months now and they are always willing to help or take on feedback. They are changing the way that we do incident analysis, and they are always introducing much needed capabilities. It is very well designed and so easy to use. I look forward to our continued work together and seeing what they have in the pipeline. **What do you dislike about PagerDuty?** Jeli has so much to work with. The only downside is I need more time to play around with it! **What problems is PagerDuty solving and how is that benefiting you?** Jeli is making PIRs fun and from those PIRs they are extracting really useful data when it comes to how people are experiencing incidents and it brings to light issues that may not have been clear before using the Learning Center functionality. I believe that LFI is really important for companies to really shift the needle and Jeli does this really well. **Official Response from Rian van der Merwe:** > Jeli makes PIRs fun? That is music to our ears! Thankyou for this wonderful review, Nina. And yes, Lesleanne and her team are amazing, we'll definitely pass this feedback along. ### 26. Helping align our IR/IM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about PagerDuty?** Jeli has been a fantastic partner in helping to get our IR/IM house in order. We're able to use it to combine multiple disparate tools into a single location, make it very simple for our front line responders to quickly, accurately, and with a full audit trail respond to, investigate, and escalate incidents as the occur. The reporting and evaluations that I have seen thus far have been very helpful in identifying several opportunities for us to improve and that provides a lot of value for me. Jeli has helped at every step of the integration including creating new methods for existing application integrations. I am looking forward to using them for the foreseeable future. **What do you dislike about PagerDuty?** I would like a little more control over what gets ingested from Slack, including deactivated users prior to implementation of Jeli. The integration catalog could use more tools but I do know that they're working on adding more regularly and many I can get by with just using the webhooks in a pinch. **What problems is PagerDuty solving and how is that benefiting you?** The largest problem that is being addressed in the consolidation of IR/IM processes across many disparate teams with many different tools. **Official Response from Rian van der Merwe:** > Hi there, thank you for the review and the valuable feedback! We love hearing how Jeli helps orgs to find way to improve their processes and infrastructure. Thanks for the feedback on the Slack (and other) integrations as well. We hear this feedback quite a bit so it's definitely on our radar! ### 27. When it comes to functionality and integration with alerting systems, no one beats PagerDuty. **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about PagerDuty?** The interface for this PagerDuty is just awesome that I use it during my financial works. The interface is of manageable size which eases navigation. Something that I also appreciate is the sound notifications that wake me up even when it is in the middle of the night. We integrate with tools like Jira thus increasing its functions that in turn aid our workflow. **What do you dislike about PagerDuty?** I find the night mode missing on the web view and it might strain my eyes too much when using it at night after very long hours. Additionally, the mobile app may have enhanced sound alerts for incidents and even added face id recognition to improve security. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty has been a useful tool for handling unexpected financial Events smoothly. Immediate prompts notify me when there are urgent matters that require my immediate attention so that I can avert financial losses. As a result, this aspect keeps our financiers on toes while we maintain our operational efficiency. ### 28. Receive notifications anywhere in record time **Rating:** 4.0/5.0 stars **Reviewed by:** Aashi A. | Relationship Manager NRI, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about PagerDuty?** I like the way that PagerDuty caters to non-technical users with its user-friendly dashboard also variety of customization options for scheduling alert notifications. its Crucial for 24/7 operations, they ensures swift issue resolution by promptly notifying available personnel in case of failures. customer support is good as they are ready to help customer in any way. **What do you dislike about PagerDuty?** I do not observe any drawback in the PagerDuty as its a good platform and i must say they are doing best in this era by providing the variety of services **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty enhances incident management by automating the identification and response to incidents, minimizing human dependency. It also fosters efficient collaboration in cybersecurity incident response across IT teams. ### 29. It's wonderful to be able to receive immediate notifications in any situation **Rating:** 5.0/5.0 stars **Reviewed by:** Paulo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about PagerDuty?** Mobile apps that are easy to use and intuitive are even better. We can also receive alerts based on an incident in our email, SMS and Teams. It helps me keep track of my clients' issues when I'm away from my desk. **What do you dislike about PagerDuty?** It has a slight delay between apps on the desktop. It would also be great to publish lists for people who need to see them without needing a license to do so. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty allows you to define groups to manage your team's package. It is a cost-effective solution for organization and helps create widgets quickly. Additionally, PagerDuty allows us to contol the communication bridge and allow people to manage the workflow. ### 30. Incident Analyst's most trusted tool **Rating:** 5.0/5.0 stars **Reviewed by:** Pirmin S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about PagerDuty?** I like the flexibility of Jeli. It acts as a Swiss army knife for incident analysis and can support a wide array of uses to learn more from incidents. I use it every day and it has made analysing incidents so much easier (and fun) compared to doing it manually. Being able to pull in multiple incident Slack channels and individual messages allows me to tell more interesting and complex incident narratives. The end results with the visual narrative look better too. Creating the narratives takes effort but it forces the investigators to pause and look closely at what happened. Investigators pick up on a lot more threads to pull on in the investigation and for the Post Incident Review meeting which leads to better insights and more engaging PIRs. **What do you dislike about PagerDuty?** Could support conversations between incident analysts and readers of the report better **What problems is PagerDuty solving and how is that benefiting you?** We use Jeli for Incident Analysis (after incident is resolved). Different roles use the tool to a different extent. a) In my department at the higher level we use Jeli to gain an overview across incidents and make use of the exec summaries. b) At a group level we also use Incident Narratives and Takeaways that allow non-responders to understand what happened and what we learned. It also allows us to see patterns. c) Individual Incident Investigators, often Team Leads/Lead Engineers/Principal Engineers or Senior Engineers, create Incident Narratives to build a better understanding of what happened even for incidents where we don't run a PIR. d) Investigators use Jeli during the PIR meetings to summarise the incident via the visual narrative timeline and capture insights from the PIR meeting in the takeaway section afterwards e) We also sometimes use Jeli as a training/education tool in that we analyse the coordination and communication aspects of past incident response and use that to teach other incident responders. **Official Response from Rian van der Merwe:** > Hi Pirmin, thank you so much for this review and feedback, it's great to read about all the ways your team uses Jeli for Incident Analysis! Thank you for the feedback about conversations as well—this is something we discuss quite frequently internally, and we have some ideas to address this on the roadmap! ### 31. A Software of Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Aniket S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about PagerDuty?** the use of pagerduty is very relaible, and portal is very organzied and implementation of that software is very easy, and in last the UX is very good **What do you dislike about PagerDuty?** it is little bit Costly, many of time they send multi alert for short span of time which irritate to us rest all is good. **What problems is PagerDuty solving and how is that benefiting you?** Reliable, Incident management is very good and systematic way thats all ### 32. Allows us to spend more time on learning from incidents! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about PagerDuty?** For us, Jeli has been great for eliminating the burden of managing the administrative side of incidents. As an enterprise company, we work hard to monitor the impact that incidents have on our business, and that comes with some administrative tasks to ensure we capture the right information. Jeli has allowed us to automate many of our processes and enable our engineers to declare and go. Aside from the IR bot, the actual narrative builder has been a huge time saver with auto import of the information we need whereas we had to scrub slack for all related events and messages and run our retros from a Google Doc. For incident management, the most important part of it all is recovery and learning about happened, by removing the overhead of data collection, we're able to jump right in with no hesitation and are retro-ing more often because the burden of preparing the necessary information is taken care of for us. The Jeli team as a whole has been incredible! They're exceptionally responsive, friendly, and care deeply about their customers. They've gone as far as building out custom functionality to support us and listen to their customers need. Special shout out to Lesleanne who has been our primary contact and an absolute joy to work with. I'm excited to see what Jeli comes up with in the future, as from what I've seen, the roadmap looks very promising. **What do you dislike about PagerDuty?** Thus far, nothing that we've disliked! We've requested a few customization options which are on Jeli's roadmap and they've been great in working with us and their other customers to influence prioritization of their features. One thing that I do love about Jeli is the simplicity, whereas other incident management platforms feel bloated or like they're trying to do too much. **What problems is PagerDuty solving and how is that benefiting you?** Reducing the burden of administrative tasks which allows our teams to better focus on learning. **Official Response from Rian van der Merwe:** > Hi there, thanks so much for taking the time to write such a thoughtful review of Jeli, we really appreciate it. And we love hearing how much value your team has found in every aspect of the Jeli platform—especially in terms of time saved and the ability to generate helpful insights quickly. Hearing that you run more retros because of Jeli is music to our ears! Please continue to reach out if you need anything! ### 33. PagerDuty has been an incredible asset in my role managing project flows **Rating:** 5.0/5.0 stars **Reviewed by:** Willie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about PagerDuty?** I love it because it helps automate alerts, which promotes timely responses to project issues. And creating workflow automation with PagerDuty is quick and easy to implement. With this tool, automatically escalate to the right people and schedule with ease. **What do you dislike about PagerDuty?** Customer support has been very helpful with the onboarding process. So I don't dislike this wonderful software. **What problems is PagerDuty solving and how is that benefiting you?** Now, each alert is appropriately managed based on its severity as it solves our problem with incident management and prevents us from missing alerts. Furthemore, navigating between the tools is easy and I can find the tools I need at all times. ### 34. Works as intended **Rating:** 5.0/5.0 stars **Reviewed by:** abhishek s. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about PagerDuty?** Pagerduty is an incident management tool. Its very easy to use and has all the features such as it alerting and monitoring. it can be integrated with many applications. it has a great software experience due to its vibrant ui. **What do you dislike about PagerDuty?** Nothinhg as of now pagerduty hasnt given any problems to us it is fabulous and i just enjoy working with it. **What problems is PagerDuty solving and how is that benefiting you?** its a great time saver you can let your complete team know about any issues by creating an incident and you can tag the users in that incident. one can also prioritize the incident. ### 35. Pager Duty review **Rating:** 4.0/5.0 stars **Reviewed by:** Tanish B. | Software Engineer 2, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about PagerDuty?** Helps to alert and acknowledge incidents in timely manner to prevent further issues **What do you dislike about PagerDuty?** No functionality to customize the incoming call number atleast allow me to chose the country as I have blocked all calls from outside my country **What problems is PagerDuty solving and how is that benefiting you?** Timely alerts and incident management and helps to resolve or escalate the issues ### 36. Great and effective platform for incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Steven N. | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about PagerDuty?** The platform has everything you need for using as a tool to learn from incident. It has all the cool features that you can use for PIR meetings, and also the team is great at getting feedback to improve their tools and fix any issues that may arise. **What do you dislike about PagerDuty?** Maybe the learning curve is not really low, so you still need to learn it a bit, but then after 1 or 2 times using it, it will be super easy. **What problems is PagerDuty solving and how is that benefiting you?** It helps to provide the tool to be easy to learn from incident, by exploring different angles of the incidents. **Official Response from Rian van der Merwe:** > Hi Steven, we're really happy to hear that your team finds Jeli useful for all aspects of your incident management! And yes, we're always listening to customers and hard at work to make things even better, all the time. Thank you for the feedabck on learning curve—we are actively working on ways to make onboarding and learning the product even easier, so we hope as you add more team members they will have a great onboarding experience. ### 37. Never miss any critical alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about PagerDuty?** I have been using PagerDuty for almost 7 years. It helps us in scheduling On call shifts with ease and override the schedule anytime you want. The most important thing is the alerting. PagerDuty never fails to alert any critical situations in production environment. I can acknowledge the alerts anywhere. It does not matter if you have internet connectivity, you can get alerts in all forms. **What do you dislike about PagerDuty?** Nothing I could think of right now.Please keep developing the product. **What problems is PagerDuty solving and how is that benefiting you?** I need to get into the system to see what is wrong. Instead, I can address the problem when PagerDuty alerts me. ### 38. An incident management platform that does it all.. **Rating:** 5.0/5.0 stars **Reviewed by:** Justine B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about PagerDuty?** Jeli allows me to deeply analyze every incident without spending a lot of time on it. I gain time back, can prioritize other projects without compromising on quality. It allows all stakeholders to get what they need and without being in tech, Jeli, is broadly applicable to my industry. **What do you dislike about PagerDuty?** We haven't run into any major downsides so far. The team and the product are very helpful. We're looking forward to what they come out with next. **What problems is PagerDuty solving and how is that benefiting you?** Jeli is allowing me to perform a diligent incident management process, keep people aligned in my org. And allows me to resolve my incidents so I can maintain customer trust. **Official Response from Rian van der Merwe:** > Hi Justine, thanks for the feedback, we really appreciate it! Saving teams time is one of the reasons we exist, so it makes us very happy to hear that Jeli was able to give the team time back to spend on other high-priority efforts. We also love hearing how much value people outside of tech teams are gaining from the communication and coordination that Jeli enables, so it's great to hear you call that out specifically. Please continue to reach out if there's anything else we can help with! ### 39. a reliable and modern tool for incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Lokeshkumar D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2023 **What do you like best about PagerDuty?** The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach. **What do you dislike about PagerDuty?** The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company. **What problems is PagerDuty solving and how is that benefiting you?** To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty. It helps me manage workload automation effective. ### 40. Best alerting application **Rating:** 5.0/5.0 stars **Reviewed by:** Vishakha M. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2023 **What do you like best about PagerDuty?** Pagerduty provides the best UI to manage teams , services and their schedule. You can create different types of alerts depending on the severity of the issue. You can integrate it with the different apps like teams , Gmail, slack to get notified. **What do you dislike about PagerDuty?** Multiple alerts at the same time can be confusing. So inorder to check the multiple things at a time you need to set a schedule. So due to this issue , the acknowledgement to the incident sometimes get difficult and need to login to the system to ack/ resolve. **What problems is PagerDuty solving and how is that benefiting you?** Two major problems incident management and alerting is resolved with the Pagerduty. You can create teams , manage their services and create schedule and so easy overrides. So many things under one place. ### 41. Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kuldeep V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about PagerDuty?** Its a great incident management tool. Its integration with other tools such as ticketing systems etc is also very helpful. It provides help oin making your process more automated then manual. **What do you dislike about PagerDuty?** The customization options are not that goood its easy to use and has a good ui as well but still its not that easy to understand for beginners. **What problems is PagerDuty solving and how is that benefiting you?** Its incident response mechanism is super helpful the system alerts the relative team members. pagerduty has heped us reduce our time for some processes and now it has helped us streamline our workflows. ### 42. Very intuitive and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about PagerDuty?** User-friendly interface, powerful tools, and features, ease of integration, and responsive customer support **What do you dislike about PagerDuty?** Alerting and knowledge base support, push notification **What problems is PagerDuty solving and how is that benefiting you?** Alerting, integrations, and Automation ### 43. Thoughtful, thorough, friendly, clear, and concise! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about PagerDuty?** Jeli gets people excited about learning from incidents. It's thoughtfully designed to maximize the limited time most orgs are willing to spend on post-incident work, and the incident response features match my team's needs. Our rep Chloe is amazing and extremely helpful - providing training, gathering feedback, and all this made our launch very smooth. Jeli is easy to set up and configure on your own, but the support from Chloe and the team were above and beyond. I also really appreciated the data/metrics-driven approach and goals when we launched. **What do you dislike about PagerDuty?** Learning from incidents isn't the same as the root cause analysis process that most people are familiar with. Jeli definitely makes the learning approach much simpler, but I think they rely heavily on an internal sponsor to help show the true value. Your org might need to be "ready" for Jeli and the learning from incidents approach, although they make this so easy from the start. **What problems is PagerDuty solving and how is that benefiting you?** Getting the most learning and value from incidents (opportunities!) in the limited amount of time we're willing to spend on post-incident work. Additionally, helping us clearly and easily coordinate during incidents. **Official Response from Rian van der Merwe:** > Hi there, thanks so much for the feedback—we're really happy to hear that Jeli has enabled your org to respond to incidents more effectively, as well as streamline your post-incident process. And yes, Chloe is amazing and we love her too! Thank you for the feedback on our approach to Learning From Incidents. This is definitely something we're aware of, so we aim to be partners to our customers to help them on this journey with education and materials to bring their teams along in the process. We don't want to be "just a tool", we want to help transform orgs to view incidents in a completely different way. It's why we do what we do! ### 44. Amazing product, awesome team **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about PagerDuty?** Great insights into our incidents. Helps our incident responders write awesome incident reviews that make it easy for others to learn from. Beyond a really great product, the team truly treats us like partners, and have gone out of their way to help us level up our incident response and review process. **What do you dislike about PagerDuty?** I haven't seen any so far, it's been a huge help and the people we work with are incredible resources. **What problems is PagerDuty solving and how is that benefiting you?** Incident review, along with all of the learning that is necessary to make incidents have value for our teams and our customers. **Official Response from Rian van der Merwe:** > Michael, thank you so much for this review and feedback! It is a core value of ours to be true partners with our customers, so it's wonderful to hear that's been your experience as well. ### 45. It's hard to imagine a better incident management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about PagerDuty?** Jeli provides the structures and reminders the team needs without getting in the way. It's got a low barrier to creating incidents, automated workflows are incredibly optional, and the incident reports at the end are informative and readable. We use it for every incident and the incident overviews are great at giving Customer Support the right amount of information. **What do you dislike about PagerDuty?** It can take a long time to really put together a good timeline and determine which messages are the most critical. **What problems is PagerDuty solving and how is that benefiting you?** Jeli provides a light weight way to structure incidents. Easy to forget pieces of process like updating the incident status can be automated through reminders for example. We bought it for incident reporting, but we use it for every incident because it makes the actual incident process so much smoother. **Official Response from Rian van der Merwe:** > Thank you for this great review and feedback! We love hearing when our customers use our tools for all aspects of incident management, from response all the way through learnings—and using those learnings to improve the org. That's the dream! ### 46. Perfect product for oncall **Rating:** 4.0/5.0 stars **Reviewed by:** Shibashish S. | VP, Projects, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about PagerDuty?** Well... Pagerduty is almost perfect for oncall in terms of a product. It has all the features for on-call and incident management, alerting and escalations with good reporting. It has great integrations with almost all the monitoring tools as well as with communication tools like Slack and Teams. It provides a rich API which can be used for further customization if anyone is interested. **What do you dislike about PagerDuty?** Pricing would be the primary dislike for me. They increased cost for us without even informing. Eventually we had to switch off the service although we liked the product. Billing customer support has been pathetic. We have been working with them for over 8 months now just to close our account and no one there has a clue. **What problems is PagerDuty solving and how is that benefiting you?** Setting up on-call schedules is a breeze. The team knows when their schedule is, who is on call for the service and whom to contact for the specific services. Ability to open incidents and contact respective teams is possible with their great slack integration. **Official Response from Dan Anderson:** > Hi there – Thank you for the honest and thoughtful review. We’re glad to hear PagerDuty made a strong impression as a comprehensive on-call and incident management solution, and that you found value in our integrations, reporting, and customization options. We’re genuinely sorry to hear about your billing experience and the challenges you faced during the account closure process. That’s not the level of support we strive to deliver, and your feedback has been shared with our internal teams to help us improve. We understand how frustrating that situation must have been and appreciate you taking the time to share it. If there’s anything we can do to help follow up or revisit the conversation, please don’t hesitate to reach out. We’d welcome the opportunity to reconnect. ### 47. Best tool to handle blocker and urgent outages **Rating:** 4.5/5.0 stars **Reviewed by:** Ajinkya B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PagerDuty?** PagerDuty is a powerful tool for IT operations that helps teams to manage incidents and alerts. It provides a centralized view of all incidents so that teams can quickly identify and respond to problems. **What do you dislike about PagerDuty?** The user interface can be a bit complex, and it can take some time to learn how to use it effectively. PagerDuty does not have a built-in ticketing system, so teams must use a third-party solution for this purpose. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty provides a centralized view of all incidents so that teams can quickly identify and respond to problems. Also, It can be used to automate the alert management process, such as sending notifications to the appropriate team members and escalating alerts as needed. ### 48. Jeli is the future of Incident Analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Casey R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about PagerDuty?** Jeli's solution focuses on the human element. So many other solutions in this space focus on root cause analysis and other technical automations that fail to recognize that the necessary ingredient for a resilient system is people. Root cause analysis is at best a waste of time, because it enables hindsight bias to place blame on a technical accident. You can't prevent accidents. Focusing on the 'cause' of an accident is a waste of time, because you can't do anything about that. Instead using Jeli you can learn from the narratives of the people closest to the work, and you can use that to identify and fill in knowledge gaps distributed throughout the team. That is useful! **What do you dislike about PagerDuty?** It isn't obvious how to get everyone to buy into the concept of using Jeli at first. If upper management isn't on board yet, then you need resources outside of Jeli to convince them of the approach. **What problems is PagerDuty solving and how is that benefiting you?** Learning from incidents (LFI) so we can make our software more robust. **Official Response from Amanda MacLeod:** > Hi Casey-- We are so happy to hear you are enjoying your experience using Jeli.io for your incident management! ### 49. Jeli does exactly what we want **Rating:** 4.5/5.0 stars **Reviewed by:** Ian S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about PagerDuty?** We used to write prep docs for incident retro and analysis by hand - Google Docs, spreadsheets, that kind of thing. Having Jeli support building a timeline from data we already have in Slack is _magical_ for making that easier, and we've also used Jeli mid-incident: "hey, hasn't this happened before? How'd we fix it last time?" The jeli slackbot for running an incident also helps us keep to consistent IR practices, which is extremely valuable as our organization scales. It's lightweight and non-prescriptive, but we can use it to remind people how we do things on our team. **What do you dislike about PagerDuty?** No notes, really. There's room to grow the featureset - integrating with more tools, ACLs to protect data relating to sensitive incidents - but we've found it useful as-is. Training people to use it took a little doing, but wasn't super hard; incident management is an expert practice, and it makes sense that even a tool that makes that practice more accessible is going to require some prep and user education. **What problems is PagerDuty solving and how is that benefiting you?** Makes it easy enough to analyze an incident that we do it more often - it used to require enough time and effort that we retro'd fewer of our incidents than we wanted. We've also used it to manage information streams for various audiences, particularly providing updates to non-eng stakeholders that appropriately summarize the ... chaos ... that often pops up in an active incident response. **Official Response from Amanda MacLeod:** > Hey Ian, we are so glad your team is enjoying Jeli! We have an exciting roadmap for the year-- stay tuned for more releases! :) ### 50. Used pagerduty for ON-Call network monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Inayath K. | Security Delivery Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about PagerDuty?** Defined Escalation Martix, Integration with tools like Snow, Splunk Etc... , Orchestration feature. **What do you dislike about PagerDuty?** Improve the alert Segrigation in the incidents tab, Improve the integration with other SIEM solutions **What problems is PagerDuty solving and how is that benefiting you?** On call management within the team, rotating shift, automatic email & sms alerting ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+18%3A28%3A21+-0500&secure%5Bsession_id%5D=605cea44-443f-490a-9177-d37e85de6da9&secure%5Btoken%5D=ca175d14fa5e63db147177c4c9c04dcae99d8b85a875523bfe1576d79378b59a&format=llm_user) ## PagerDuty Integrations - 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[AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [AWS Auto Scaling](https://www.g2.com/products/aws-auto-scaling/reviews) - [AWS Cloud](https://www.g2.com/products/aws-cloud/reviews) - [AWS CloudTrail](https://www.g2.com/products/aws-cloudtrail/reviews) - [AWS Config](https://www.g2.com/products/aws-config/reviews) - [AWS Identity and Access Management (IAM)](https://www.g2.com/products/aws-identity-and-access-management-iam/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [AWS Personal Health Dashboard](https://www.g2.com/products/aws-personal-health-dashboard/reviews) - [AWS Security Hub](https://www.g2.com/products/aws-security-hub/reviews) - [AWS VPC Lattice](https://www.g2.com/products/aws-vpc-lattice/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Chalk](https://www.g2.com/products/chalk/reviews) - [Checkly](https://www.g2.com/products/checkly/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [Cursor](https://www.g2.com/products/cursor/reviews) - [CyberArk Conjur](https://www.g2.com/products/cyberark-conjur/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Delinea Cloud Suite](https://www.g2.com/products/delinea-cloud-suite/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Dropzone AI](https://www.g2.com/products/dropzone-ai/reviews) - [Elastic](https://www.g2.com/products/elastic/reviews) - [Fiddler AI](https://www.g2.com/products/fiddler-ai/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/american-cloud-kubernetes/reviews) - [Langchain](https://www.g2.com/products/langchain/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nagios Core 4.4.5 on Ubuntu 18](https://www.g2.com/products/nagios-core-4-4-5-on-ubuntu-18/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Cloud Infrastructure](https://www.g2.com/products/oracle-oracle-cloud-infrastructure/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Site24x7](https://www.g2.com/products/site24x7/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Security Essentials](https://www.g2.com/products/splunk-security-essentials/reviews) - [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [Uptime.com](https://www.g2.com/products/uptime-com/reviews) - [Vault](https://www.g2.com/products/ideagen-vault/reviews) - [VMware Cloud Foundation (VCF)](https://www.g2.com/products/vmware-cloud-foundation-vcf/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PagerDuty Features **Automation** - Scalability - Intelligent Automation **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - 4.8/5.0 (326 reviews)