Overhaul Reviews & Product Details

Overhaul is a global supply chain risk management platform that helps organizations see, protect, and control their entire supply chain. Built for high-consequence, high-value, and time-sensitive cargo, the platform delivers real-time visibility combined with predictive risk intelligence and active intervention capabilities to help prevent disruptions before they occur. Unlike traditional visibility tools that focus on tracking shipments, Overhaul is designed to change the way companies manage risk in transit. It enables teams to move from reactive response to proactive prevention by continuously identifying and mitigating threats across every shipment, asset, and SKU. The platform unifies end-to-end shipment visibility, risk monitoring, compliance management, and response operations into a single system that supports global supply chains operating across trucking, ocean, air, and rail. Customers gain a real-time, multimodal view of their cargo, enriched with intelligence that highlights risks such as theft, tampering, fraud, double brokering, delays, temperature excursions, and non-compliance. Overhaul is built around five core capabilities: Prevent cargo theft & tampering through real-time monitoring, route deviation detection, and rapid intervention support Eliminate fraud & double brokering using carrier verification, risk scoring, and proactive alerts Protect cold chain quality & compliance with automated temperature monitoring and configurable thresholds Gain end-to-end visibility across every asset with SKU-level, multimodal tracking and intelligent ETAs Reduce insurance exposure and costs through data-driven risk reduction and improved underwriting confidence A key differentiator is Overhaul’s 24/7 Global Security Operations Center (GSOC), which combines advanced technology with human expertise to enable real-time response, escalation, and asset recovery when incidents occur. This active operational layer ensures customers are not only alerted to risk, but supported in resolving it. Overhaul is device-agnostic and highly configurable, allowing organizations to integrate multiple data sources, telematics providers, and IoT devices into a single risk and visibility layer without locking into a proprietary hardware ecosystem. Industries served include life sciences, pharmaceuticals, electronics, manufacturing, food & beverage, automotive, retail, AI hardware, and logistics service providers (LSPs) - particularly organizations that require strong control over complex, global supply chains.

Seller

Overhaul

Discussions

Overhaul Community

Languages Supported

German, English, French, Irish, Hindi, Italian, Japanese, Spanish, Chinese (Simplified)

Solution Type

Best-of-Breed

Overview by

Karin Stevens

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

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Raymond L.

Supply Chain Security Manager - APAC

Enterprise (> 1000 emp.)

Originally submitted 10/23/2025

"Excellent CS support and product features"

5/5

What do you like best about Overhaul?

What stands out most is the level of customer support. The Customer Success team takes the time to understand our operation and works closely with us to improve the program. It feels more like a partnership than just working with a technology provider. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Some processes could be simplified, especially when setting up new lanes or workflows. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thank you for your wonderful feedback! We’re delighted to hear that you find our platform user-friendly and that our real-time visibility tools are helping you take swift action and prevent losses. It’s also great to know our customer support teams in both APAC and NAMER have provided the level of service you deserve. Your satisfaction is our top priority, and we’re proud to be your trusted partner in shipment visibility and security.

Kathy C.

Security Specialist

Enterprise (> 1000 emp.)

Originally submitted 7/13/2026

"Overhaul partnership"

5/5

What do you like best about Overhaul?

I feel that we currently have a great team working on our project at the same time, with people in different roles and from different points of view, all contributing to our day-to-day needs. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

There’s really nothing I dislike. The challenges we’re facing are completely operational and align with the current stage of the program. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thank you for your feedback. We’re glad to hear that our cross-functional team is providing value and supporting your day-to-day needs. We appreciate you sharing your experience with the MX service team and are committed to ensuring an excellent level of support across all regions. Thank you for your partnership and for recognizing the progress we’re making together.

cheng c.

Senior Specialist

Enterprise (> 1000 emp.)

Originally submitted 10/28/2025

"Overhaul’s Professional Team Solves Problems Proactively, Great Dashboard Visibility"

5/5

What do you like best about Overhaul?

Overhaul stands out with its powerful dashboard visualization. The support team takes initiative to identify and resolve problems, and they maintain ongoing updates for both the web platform and field tracking devices Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

Overall it is excellent. The only minor point is that some advanced dashboard filters could have more built-in example guides for new users. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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We really appreciate your thoughtful review! It’s great to hear our real-time monitoring and AI dashboard are helping you stay ahead of risks and maintain full shipment visibility. Thanks for highlighting the integration process, too - our team takes pride in making transitions as seamless as possible.

xianzhou w.

Senior Specialist, Quality Control • Chengdu Quality-DL

Mid-Market (51-1000 emp.)

Originally submitted 10/28/2025

"From Visibility to Compliance: Overhaul's Comprehensive Supply Chain Solutions Reviewed"

5/5

What do you like best about Overhaul?

What I like best are the customizable alerts and notifications. They keep me informed about critical events or changes in the status of shipments, which allows for timely interventions if necessary. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

It’s hard to find a dislike; the first version of non-compliance alerts had few options, but the team added more after we asked. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thank you for sharing your wonderful feedback! We’re glad the customizable alerts and analytics tools are helping you stay informed and make data-driven decisions. We also appreciate your input on non-compliance alerts - it’s feedback like yours that helps us keep improving.

Javier V.

Small-Business (50 or fewer emp.)

11/4/2026

"Reliable and Simple Tracking for Every Shipment"

4.5/5

What do you like best about Overhaul?

I like the tracking they provide for each of my processes and orders for shipping my products. I can know where the units are and check that they are at the indicated point. The system is user-friendly and allows me to understand how to fill out the form to track my processes. So far, the service has been perfect. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

So far, the service has been good. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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¡Gracias por compartir su experiencia! Nos da mucho gusto saber que el seguimiento fácil de usar de Overhaul le ayuda a dar seguimiento a cada envío y confirmar que sus unidades están donde deben estar. Agradecemos mucho su confianza en nosotros.

brianna g.

Security Operations Coordinator Sr.

Enterprise (> 1000 emp.)

7/11/2026

"Shipment Links Are Handy, but Alerts Often Have Missing Information"

2/5

What do you like best about Overhaul?

The most helpful thing is that when we get an alert, we are able to view the shipment via the link that is attached to it. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

When using the Overhaul app, I sometimes find that the information isn’t fully filled in, or it isn’t filled in at all. This can lead to delays when I’m trying to provide updates to customers.

Also, when tracking isn’t accurate, it can create delays in giving updates to the carrier. It can also add extra work, since I then have to double-check details to ensure the location is accurate. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thank you for your feedback. We’re glad to hear that shipment links and faster access to carrier information are helping your team stay connected. We’re sorry to hear that incomplete information and tracking inaccuracies have caused frustration, and we appreciate you bringing this to our attention.

We’re continuously working to improve data quality and provide a more reliable visibility experience for our customers.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

10/29/2026

"Real-Time Shipment Visibility"

4.5/5

What do you like best about Overhaul?

What I like most about Overhaul is the real-time visibility it provides for tracking shipments. It makes it easy to monitor shipment locations, check delivery progress, and quickly identify delays or unexpected route deviations. The alerts are particularly helpful for responding to potential issues early. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

False positive alerts dilute the importance of real events. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thank you for sharing your feedback. We’re glad Overhaul helps you track shipments across multiple logistics partners and respond quickly to delays. We also appreciate your note about false-positive alerts and will share it with our team as we continue improving alert accuracy.

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

Originally submitted 10/28/2025

"Secure and Supportive, But Watch for false Alerts"

4.5/5

What do you like best about Overhaul?

I appreciate the additional layer of security Overhaul provides for our high-value shipments. The people I work with from Overhaul are helpful when I ask for support. My customer service manager, Sinh Le, has been very helpful for me. I use the online portal to research alerts and ensure product safety. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

There are too many false alerts, I have been working to reduce those for a year now. Not all of the false alerts are Overhaul issues. Improved training for the plants and logistics centers would be helpful. I know it's not easy to train the security staff. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thanks for the thoughtful feedback. We’re glad Overhaul is adding security for your high-value shipments and that the portal is helping you research alerts and protect product safety. We also appreciate the kind words about Sinh and our support team.

We hear you on false alerts. Reducing noise is a priority, and we’re continuing to refine alerts and support better training across sites and partners. Thanks again for working with us on this.

Verified User in Computer Hardware

Enterprise (> 1000 emp.)

Originally submitted 6/20/2025

"Excellent Supply Chain Monitoring with Continuous Platform & Device Updates"

5/5

What do you like best about Overhaul?

The best part of Overhaul is their customer team. They are highly professional, actively follow up on our requests, keep the platform and device tracking features updated, and the dashboard makes supply chain status easy to monitor. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

No major drawbacks. At times, we need a small amount of time to learn newly released device tracking functions after platform upgrades. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thank you for your feedback! We're glad our analytics and risk management tools are supporting your team and compliance processes. We appreciate your patience during onboarding and are always here to help make your experience even smoother.

Bluesky Z.

Enterprise (> 1000 emp.)

9/29/2026

"Overhaul: Reliable Asset Tracking with Proactive Customer Success and Platform Updates"

5/5

What do you like best about Overhaul?

Overhaul’s professional customer success team is my favorite. They actively track our concerns, resolve issues before they escalate, roll out regular platform and device updates, and the dashboard simplifies our daily monitoring work. Review collected by and hosted on G2.com.

What do you dislike about Overhaul?

The solution works great. One tiny improvement area would be adding more self-help documentation for advanced dashboard customizations. Review collected by and hosted on G2.com.

Response from Georgina Farrelly of Overhaul

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Thank you for the kind words! We're glad our CS team is catching issues early and that the dashboard makes monitoring easier. Good call on more self-help docs for advanced customizations - passing that to our product team. Appreciate you sharing this!