Overhaul Reviews & Product Details

I absolutely value Overhaul's exceptional solutions that have proven instrumental in mitigating cargo thefts and ensuring successful recoveries in incidents that do occur. The real-time monitoring provided is superb, offering us precise feedback on carrier security compliance and equipping our operations team with essential visibility for our Mexico shipments. Furthermore, I find their customer service to be outstanding, exhibiting a high level of support that enhances our overall experience. The onboarding process was incredibly easy, thanks to their well-organized setup procedures. This seamless initiation into their platform showcases Overhaul’s commitment to user-friendliness and efficiency. Review collected by and hosted on G2.com.

I think Overhaul's practices in the US and Mexico can be slightly improved from an alignment standpoint. There could be slight differences in protocol from region to region. While none are too concerning, better alignment would be helpful from an end customer standpoint. Review collected by and hosted on G2.com.

I appreciate Overhaul for the way it secures the movement of our goods via their GPS device program and monitoring. It's impressive how they can quickly engage law enforcement if needed to ensure our loads are protected in critical situations. I love that the implementation team worked closely with us, making the transition smooth, especially given our limited number of locations. I like relying solely on their platform to gain visibility into our trucks' movements while they're in route, which simplifies our monitoring process. Additionally, I value the tremendous service they provide, always being on top of our loads with a proactive and highly responsive approach to our needs, which enhances our operations significantly. Their monitoring group is hands-on and consistently reaches out to address any issues rapidly. Overall, these features make me confident in Overhaul's capabilities. Review collected by and hosted on G2.com.

I would suggest reviewing the replenishment process for GPS units because it should be on auto-replenish, and we've encountered a few instances where the order wasn't submitted once they hit certain levels. This delay in automation prevented the devices from arriving in a timely manner. Review collected by and hosted on G2.com.

I appreciate using Overhaul for tracking shipments, which is crucial in my line of work. The ability to locate shipments in real time through the application significantly enhances operational efficiency. Its application allows me to monitor pressure and metals, which adds remarkable value to my tracking needs. Using just the application and the website is convenient and meets my current requirements effectively. This real-time tracking capability offered by Overhaul is a standout feature that plays a critical role in solving the business challenges associated with shipment monitoring. Review collected by and hosted on G2.com.

I find the setup process for the tracker in Overhaul to be less user-friendly than I would like. It would be beneficial if it were more intuitive and easy to navigate for first-time setups. Review collected by and hosted on G2.com.

I like Overhaul’s end-to-end real-time monitoring tech most. It combines GPS, cargo sensors, and live vehicle cameras—we check shipment location, temperature, and handling via one dashboard, eliminating all in-transit blind spots Review collected by and hosted on G2.com.

It’s difficult to pick a downside; the initial integration with our sysem took extra effort, but the Overhaul team handled most of the work Review collected by and hosted on G2.com.

I find Overhaul to be an exceptionally user-friendly software, making it easy to navigate and manage tasks related to monitoring and tracking truckloads. The feature that allows easy access to live data is particularly beneficial, as it keeps us updated in real-time about the location of our trucks, enhancing operational efficiency and enabling swift decision-making. I also appreciated the fairly easy initial setup process, which was smoother with the help of Tanya Hedahl, facilitating a quick transition to using the software effectively. Review collected by and hosted on G2.com.

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I really appreciate Overhaul's customer support service. The way they approach their business and their responsiveness is commendable. Their dedication to providing excellent support makes dealing with any issues smooth and less stressful. It feels like they truly understand the importance of being responsive and approachable, which adds significant value to their service. Review collected by and hosted on G2.com.

I would say they can improve their platform mainly when we're talking on details. Geofencing alerts are maybe not accurate and should be easy to filter out and not clutter people's inboxes. Alerts or violations that are actually not supposed to happen. Review collected by and hosted on G2.com.

The most impressive thing for me is the Overhaul team’s fast response speed. Whether it’s a workday or a weekend, as long as we send a request for help, they will reply in the shortest time and start solving the problem immediately, never letting us wait for a long time. Review collected by and hosted on G2.com.

There’s almost nothing I dislike. So far so good. Review collected by and hosted on G2.com.

They are mostly timely with their responses when an item is brought to light. The devices help our losses, but rail LE is still slow to respond. The rail cannot dispute where their failures currently lie. Review collected by and hosted on G2.com.

I wish the device ping radius were more defined and exact. But I get it is a small device that is intended to provide coverage for 30+ days so that mission defines it current capabilities. Review collected by and hosted on G2.com.

The overhaul team does really well in responding quickly to any concerns we have. The quick responses is always a plus in my industry. Latosha was an essential point of contact for Fusion during recent theft incident and help us every step of the way! Review collected by and hosted on G2.com.

I really can't pinpoint any downsides. If there have been any issues or concerns; for example, too many alert emails at one time. The situation was handled very quickly! Review collected by and hosted on G2.com.

I appreciate how seamlessly it integrates with our JB Hunt system, making load creation in the Overhaul platform much more efficient and user-friendly. Review collected by and hosted on G2.com.

One challenge with Overhaul is that after they launch a new platform update, we often lose certain platform access. This forces us to contact technical support, whose responses can sometimes be inaccurate, incomplete, or confusing. Review collected by and hosted on G2.com.