--- title: Overhaul Reviews meta_title: 'Overhaul Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how Overhaul works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 166 scale: '5' date_modified: '2026-08-07' parent_category: name: Supply Chain Management url: https://www.g2.com/categories/supply-chain-management --- # Overhaul Reviews **Vendor:** Overhaul **Category:** [Supply Chain Visibility Software](https://www.g2.com/categories/supply-chain-visibility) **Average Rating:** 4.6/5.0 **Total Reviews:** 166 ## About Overhaul Overhaul is a global supply chain risk management platform that helps organizations see, protect, and control their entire supply chain. Built for high-consequence, high-value, and time-sensitive cargo, the platform delivers real-time visibility combined with predictive risk intelligence and active intervention capabilities to help prevent disruptions before they occur. Unlike traditional visibility tools that focus on tracking shipments, Overhaul is designed to change the way companies manage risk in transit. It enables teams to move from reactive response to proactive prevention by continuously identifying and mitigating threats across every shipment, asset, and SKU. The platform unifies end-to-end shipment visibility, risk monitoring, compliance management, and response operations into a single system that supports global supply chains operating across trucking, ocean, air, and rail. Customers gain a real-time, multimodal view of their cargo, enriched with intelligence that highlights risks such as theft, tampering, fraud, double brokering, delays, temperature excursions, and non-compliance. Overhaul is built around five core capabilities: Prevent cargo theft & tampering through real-time monitoring, route deviation detection, and rapid intervention support Eliminate fraud & double brokering using carrier verification, risk scoring, and proactive alerts Protect cold chain quality & compliance with automated temperature monitoring and configurable thresholds Gain end-to-end visibility across every asset with SKU-level, multimodal tracking and intelligent ETAs Reduce insurance exposure and costs through data-driven risk reduction and improved underwriting confidence A key differentiator is Overhaul’s 24/7 Global Security Operations Center (GSOC), which combines advanced technology with human expertise to enable real-time response, escalation, and asset recovery when incidents occur. This active operational layer ensures customers are not only alerted to risk, but supported in resolving it. Overhaul is device-agnostic and highly configurable, allowing organizations to integrate multiple data sources, telematics providers, and IoT devices into a single risk and visibility layer without locking into a proprietary hardware ecosystem. Industries served include life sciences, pharmaceuticals, electronics, manufacturing, food & beverage, automotive, retail, AI hardware, and logistics service providers (LSPs) - particularly organizations that require strong control over complex, global supply chains. ## Overhaul Pros & Cons **What users like:** - Users find Overhaul's platform incredibly **user-friendly** , streamlining shipment tracking and integration for seamless operations. (9 reviews) - Users value the **exceptional customer support** of Overhaul, noting prompt resolutions and outstanding assistance during operations. (8 reviews) - Users value the **proactive support** from Overhaul, ensuring quick resolutions and excellent visibility in supply chain management. (8 reviews) - Users value the **real-time tracking updates** from Overhaul, enhancing cargo security and shipment visibility significantly. (7 reviews) - Users highlight the **real-time monitoring** of Overhaul, significantly improving shipment tracking and operational efficiency. (5 reviews) - Users appreciate Overhaul's **outstanding customer support** , making issue resolution smooth and enhancing overall satisfaction. (4 reviews) - Users value the **extremely helpful support team** of Overhaul, enhancing their operational efficiency and confidence in service. (4 reviews) - Users praise the **user-friendly visibility** of Overhaul, highlighting seamless integration and excellent customer support. (4 reviews) - Analytics (3 reviews) - Communication (3 reviews) **What users dislike:** - Users find the **manual setup complexity** cumbersome when requiring adjustments based on their input information. (2 reviews) - Users note the **inefficiency in communication** and automation, causing delays in the replenishment process for devices. (2 reviews) - Users find **integration issues** with older systems challenging, though Overhaul’s support team offers valuable assistance. (2 reviews) - Users face **tracking issues** with devices not pinging, affecting form uploads and cluttering alerts in their inboxes. (2 reviews) - Users experience significant **update issues** with Overhaul, resulting in lost access and confusing technical support responses. (2 reviews) - Connection Issues (1 reviews) - Data Management Issues (1 reviews) - Difficult Usability (1 reviews) - Driver Compliance (1 reviews) - Filtering Issues (1 reviews) ## Overhaul Reviews ### 1. Clear Email Alerts with Direct Tracking, But Too Many Acknowledgement Emails and Call Alerts **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Overhaul?** I like that Overhaul provides the load information very clearly in email/subject line. I like that the link to access tracking is directly in the email alert. **What do you dislike about Overhaul?** I dislike follow up emails that are just acknowledging they received information but not asking for anything further -for example, ones saying "thank you for the information" . I also dislike when some alerts sent over call rather than email. **What problems is Overhaul solving and how is that benefiting you?** It is helping to keep an eye on 3rd party carriers and stops that were not planned **Official Response from Georgina Farrelly:** > Thank you for your feedback and for taking the time to share your experience. We’re glad to hear that the email alerts and direct tracking links are making it easy to access load information and stay on top of shipments in real time. We also appreciate your comments on alert volume and channels. We’re actively working on improving notification relevance and reducing unnecessary acknowledgement emails, as well as giving users more control over how and when alerts are delivered (email vs. call). Your input is valuable as we continue refining the experience to ensure alerts are useful, timely, and actionable. ### 2. We have teamed with Overhaul for the past many years. They are **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Overhaul?** Overhaul provides visibility to our shipments when the devices are used. **What do you dislike about Overhaul?** Overhaul's invoices are a complete nightmare. We will receive 10-15 invoices per month rather than 1 monthly invoice. **What problems is Overhaul solving and how is that benefiting you?** Overhaul tracks our shipments and provides visibility **Official Response from Olivia Perry:** > Thank you for your feedback! We're glad to hear that Overhaul provides visibility to your shipments. We apologize for any inconvenience caused by the multiple invoices and will work to improve our invoicing process. ### 3. Overhaul is very thorough. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Overhaul?** Overhaul tracks the shipments effectively. They also can make sure the shipments are in secured areas when they stop. This keeps the product secure at all times. **What do you dislike about Overhaul?** The overhaul representatives call at early morning hours and disrupt people's sleep. I have never received a call from overhaul at a decent time. It is always between midnight and 5 am and we are not a 24 hr operation. **What problems is Overhaul solving and how is that benefiting you?** Overhaul helps us monitor all shipments leaving different facilities at the same time. This makes it easier for us to keep an eye on multiple shipments leaving from all over the US. **Official Response from Amy Shortman:** > Thank you for your review and comments. We endeavour to provide the highest standards of real-time risk management, and sometimes the deviations happen outside of regular working hours. The escalation path our team follows is agreed upon with our clients and can be changed, so let's have a chat. Please reach out to your customer success manager. ### 4. Decent **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 20, 2022 **What do you like best about Overhaul?** Cargo theft recovery network, alerts, and customer service. **What do you dislike about Overhaul?** Costly, little value outside of cargo theft & temperature compliance. **What problems is Overhaul solving and how is that benefiting you?** Cargo theft on high value loads ### 5. No first hand experience as relationship via a Global Customer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Overhaul?** Simple yet an effective and much needed service, that should be implemented by all trucking companies not just locally, but internationally. **What do you dislike about Overhaul?** No first-hand experience. Only experience due to 3rd party users. **What problems is Overhaul solving and how is that benefiting you?** Introduction of secure escort solutions and tarmac operations ORTIA via local nominated security service providers ### 6. GPS location data is not good enough, often based on GSM only and leads to false alarms. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Overhaul?** The support given by my Overhaul contacts. **What do you dislike about Overhaul?** The device returns process, it's a lot of additional work and causing several issues. Ideal would be an automated solution, a label on the device. **What problems is Overhaul solving and how is that benefiting you?** The monitoring of the loads improves the security level and reduces the risk in case of an incident. ## Overhaul Discussions - [Which supply chain platform provides the most complete view of shipment risk, location, and security status?](https://www.g2.com/discussions/which-supply-chain-platform-provides-the-most-complete-view-of-shipment-risk-location-and-security-status) - 1 comment, 1 upvote - [What is the best alternative to traditional visibility-only platforms?](https://www.g2.com/discussions/what-is-the-best-alternative-to-traditional-visibility-only-platforms) - 1 comment, 1 upvote - [Which logistics technology provider delivers the greatest operational support beyond software?](https://www.g2.com/discussions/which-logistics-technology-provider-delivers-the-greatest-operational-support-beyond-software) - 1 comment, 1 upvote - [What platform combines real-time visibility with actionable risk intelligence?](https://www.g2.com/discussions/what-platform-combines-real-time-visibility-with-actionable-risk-intelligence) - 1 comment, 1 upvote - [Which supply chain solution offers the most flexible choice of tracking hardware?](https://www.g2.com/discussions/which-supply-chain-solution-offers-the-most-flexible-choice-of-tracking-hardware) - 1 comment, 1 upvote - [View Overhaul pricing details and edition comparison](https://www.g2.com/products/overhaul-overhaul/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A30%3A25+-0500&secure%5Bsession_id%5D=1d0fdf16-1c6f-43c4-952c-c4237cc14747&secure%5Btoken%5D=5931d3c3db8328f0ebc49884e3ba426c30f0397387a3ae5ae4daae499d80a0c9&format=llm_user) ## Overhaul Features **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Delivery** - Flows - Alerts - Inventory - Modes **Workflow Automation** - Digital Document Reconciliation **Network Management** - Geographic Optionality - Automated Onboarding **Performance** - Financial Analytics - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top Overhaul Alternatives - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (713 reviews) - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - 4.7/5.0 (884 reviews) - [FourKites](https://www.g2.com/products/fourkites/reviews) - 4.5/5.0 (264 reviews)