I absolutely value Overhaul's exceptional solutions that have proven instrumental in mitigating cargo thefts and ensuring successful recoveries in incidents that do occur. The real-time monitoring provided is superb, offering us precise feedback on carrier security compliance and equipping our operations team with essential visibility for our Mexico shipments. Furthermore, I find their customer service to be outstanding, exhibiting a high level of support that enhances our overall experience. The onboarding process was incredibly easy, thanks to their well-organized setup procedures. This seamless initiation into their platform showcases Overhaul’s commitment to user-friendliness and efficiency. Review collected by and hosted on G2.com.
I think Overhaul's practices in the US and Mexico can be slightly improved from an alignment standpoint. There could be slight differences in protocol from region to region. While none are too concerning, better alignment would be helpful from an end customer standpoint. Review collected by and hosted on G2.com.
Thank you for the updated review and for sharing such thoughtful feedback! We’re thrilled that our real-time monitoring, security compliance insights, and onboarding experience have made a strong impact on your operations, and we truly appreciate your kind words about our support team. Your note on regional alignment between the U.S. and Mexico is valuable, we’re actively working to streamline protocols so the experience feels consistent end-to-end. We’re grateful to be part of your cargo theft mitigation strategy and to support your team with the visibility and security standards you rely on.
