Olark Reviews & Product Details

Olark Overview

What is Olark?

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last.

Olark Details
Website
Discussions
Olark Community
Languages Supported
English
Product Description

Olark - Talk with your customers now with beautiful, easy to install live chat software.

How do you position yourself against your competitors?

Olark Live Chat can be as simple or sophisticated as users want it to be. It's easy to install, use, and customize in whatever way best benefits a business' bottom line. Setup takes minutes and users can start closing sales on day 1. With some customization, users can create advanced routing options, targeted chat rules, and customer database connections that will increase the likelihood of closing sales.

Our pricing is straightforward - pay only for the number of unique logins you need - and very competitive. Even at our lowest priced plan ($17/month) users have access to nearly our full range of features, including customization, automatic greetings, shortcuts, CRM integrations, transcripts, report, Javascript API, and more.

Seller Details
Seller
Olark
Company Website
Year Founded
2008
HQ Location
Ann Arbor, MI
Twitter
@olark
6,850 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Description

Chat with your Customers. Understand who’s on your site, make your customers love you, and earn more money.

Ben C.
BC
Overview Provided by:
Ben Congleton
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Olark Screenshots

Olark Demo - Automated Chat Rules
Olark Demo - Olark Transcripts
Olark Demo - Olark Shortcuts
Olark Demo - The Olark Operator Dashboard
Olark Demo - Olark Reports Dashboard
Olark Demo - The Olark Chat Box
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Have you used Olark before?
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Olark Reviews

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the simplicity of the platform. Very easy to navigate and not too many bells and whistles as to confuse you. Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of outages and all points of the day. They need to stabilize the product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you need chat available all the time, this is not the right service. if you can handle some outages, the price-point and simplicity could make it a good option. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great, easy way to communicate with customers. Very intuitive interface makes it easy. Review collected by and hosted on G2.com.

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Olark Comparisons

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Olark Features

Highest-Rated Features
  • Pop-up Chat - Live Chat
    • 2% above average
  • Conversation Archiving- Live Chat
    • 1% above average
  • Notifications- Live Chat
    • -1% below average
Lowest-Rated Features
  • Customization - Live Chat
    • -7% below average
  • Targeted Emails- Live Chat
    • -3% below average
  • Lead Development- Live Chat
    • -2% below average
Access Grid® Report
Data from Grid® Report for Live Chat | Winter 2021
Top Industries Represented
Computer Software
43
Internet
25
Retail
13
Education Management
10
Marketing and Advertising
9
Other
208
Data from Grid® Report for Live Chat | Winter 2021
Do you work for Olark?

Olark User Ratings

9.3
Ease of Use
Live Chat Average: 8.9
8.9
Quality of Support
Live Chat Average: 8.7
9.0
Ease of Setup
Live Chat Average: 8.7
Compare Olark to similar products

Olark Categories on G2

Live Chat Software

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Olark
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