Olark Reviews & Product Details

Olark Overview

What is Olark?

Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last.

Olark Details
Website
Discussions
Olark Community
Languages Supported
English
Product Description

Olark - Talk with your customers now with beautiful, easy to install live chat software.

How do you position yourself against your competitors?

Olark Live Chat can be as simple or sophisticated as users want it to be. It's easy to install, use, and customize in whatever way best benefits a business' bottom line. Setup takes minutes and users can start closing sales on day 1. With some customization, users can create advanced routing options, targeted chat rules, and customer database connections that will increase the likelihood of closing sales.

Our pricing is straightforward - pay only for the number of unique logins you need - and very competitive. Even at our lowest priced plan ($17/month) users have access to nearly our full range of features, including customization, automatic greetings, shortcuts, CRM integrations, transcripts, report, Javascript API, and more.


Seller Details
Seller
Olark
Company Website
Year Founded
2008
HQ Location
Ann Arbor, MI
Twitter
@olark
6,848 Twitter followers
LinkedIn® Page
www.linkedin.com
27 employees on LinkedIn®
Description

Chat with your Customers. Understand who’s on your site, make your customers love you, and earn more money.


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Olark Reviews

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CR Squad Lead
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's simple. There is a low barrier to entry for new users. I wish it could do more in terms of sending content to the user, but it's reliable and it works. Review collected by and hosted on G2.com.

What do you dislike?

The content we can send is limited. It would be awesome to be able to send photos, GIFs and other content to the user. I also wish the chat bug was a bit smaller and/or we could push it around the screen depending on the page. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take full advantage of your own tutorials sites. Make bitly links and make shortcuts in Olark for faster chatting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I like Olark for communicating with users as they use our product live online. The benefit we get is we are able to head off problems before the user has to call or email us for help. Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to use! Simple features. Can be used by any age. Review collected by and hosted on G2.com.

What do you dislike?

Doesn't allow you to share pictures/screenshots/live webcamera use like Livechat does. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

n/a Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We realized the lack of benefits Olark had so we decided to move on to LiveChat. Review collected by and hosted on G2.com.

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Director of Customer Success
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Embedding live chat with a line of JS is pretty sweet. Helps us communicate with our users by pulling specific ones (triggered by analytics events) into a chat and lets us provide live help within our app! The web interface is good but logs us out too easily. The api is okay and the administration of operators is good. The price is okay, currently still on a free startup plan but will need to pay soon. Review collected by and hosted on G2.com.

What do you dislike?

NO MOBILE APPS! What year is it, olark? Both on android and iOS you need to use junky 3rd party chat apps that have zero tools for a business communication app. Even firehose chat is better! With happy fox and zopim out there as well, olark needfs to step its game up, heavily.

There is no option to not set your opeators to "offline" if they miss a chat, which I should be able to disable. Our operators have permission to skip specific chat topics but this sets them offline!! WHY!?

The chat the user sees looks almost "fake" and untrusted. A lot of times users ignore it because they think we'll be a robot on the other end. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try Zopim and Happy Fox (if you can get on the beta) as well as Olark before you choose. They're all meh but one may win for your use case. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Needed to provide support to some users, live as well as trigger chats with specific users we select (sort of like intercom but built in-house). It works okay for both of these, we can in fact chat with them, the experience is just sub-par. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability to speak with my clients in real time Review collected by and hosted on G2.com.

What do you dislike?

There should be fields that require the student provide all contact information. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not many at this point Review collected by and hosted on G2.com.

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