--- title: Olark Reviews meta_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 224 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews **Vendor:** Olark **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 224 ## About Olark Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ## Olark Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Olark, making it enjoyable for both admins and users alike. (1 reviews) - Users enjoy the **nice interface** of Olark, making it a pleasant experience for both admins and customers. (1 reviews) **What users dislike:** - Users are frustrated by the **billing issues** related to exporting transcripts individually, necessitating extra payments. (1 reviews) ## Olark Reviews ### 1. Not the cheapest solution but works like a charm. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2016 **What do you like best about Olark?** Doesn't redirect the visitors outside of your site like other real time chatting system. Also the price is pretty good so no complaint there. Lastly, pro-rated refund when we decided to temporarily try out the competitions. Now we're back to Olark, so.... **What do you dislike about Olark?** Kind of finicky when it comes to integrating with various Shopify themes. Also, I can't manage it from my smartphone and as a small founding team, we want to always be online to support our users. **What problems is Olark solving and how is that benefiting you?** Ecommerce and a great way to reduce customer stress and increase overall satisfaction. However sometimes it makes the users super reactive. Thus instead of using Zendesk or reading the FAQ for customer support questions, they just message us via Olark and it becomes too much. ### 2. Olark is where it's at! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2015 **What do you like best about Olark?** Olark is the best chat tool hands down. It's simple to use, has a depth of features, and utilizes great features. I love the chat interface a lot, the Accepting New Chats/Not Accepting New Chats functionality is perfect. I have 4 monitors and being able to see out of the corner of my eye if I'm accepting chats is key. Your status is obvious and since I am away from desk off and on a lot not accepting chats is easy to set and easy to confirm that's my setting. We have Olark integrated with our CRM software, Nutshell, using their available API. It allows us to talk to leads on our site and log the conversation in Nutshell simply by typing !lead when the conversation is done. There are desktop notifications so you are notified even if you somehow have the tab hidden. We also used some options to pull data from our web application for users that are signed in, name, email, phone are all pulled automatically and we're working on adding additional functionality. The customization settings are very well done and easy to navigate. **What do you dislike about Olark?** I did have a dislike here but after some searching I found out what I was hoping to do was already possible! So as of now, I'm not finding anything that I currently dislike or could even hope to improve. **Recommendations to others considering Olark:** While it's not something you can just trial without involving developers it's a must have tool that everyone needs. **What problems is Olark solving and how is that benefiting you?** Sometimes you get leads on your website and they aren't the phone call or email type. Having chat is a necessary business decision and every web application needs it to provide the best customer service. For our paying clients having chat adds more legitimacy to the system as they know help is a chatbox away and they don't need to call in. ### 3. Speak with potential students/parents/teachers about our college program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2015 **What do you like best about Olark?** I like the enabled notifications. It is extremely helpful to have a popup notifying me of a new chat. I also enjoy the feature of putting my status in away if I am idle for a certain amount of time. I like being able to see which pages the guest has visited on our website. **What do you dislike about Olark?** I wish that from the main chat page I could easily click a button to review previous transcripts instead of having to open a new page and make a few clicks. **What problems is Olark solving and how is that benefiting you?** I work at a college, and a lot of high school students prefer a live chat option so for us it is extremely beneficial to have this as an outlet for them to contact us. It is also convenient for parents who work 9-5 to just hop on our website and ask their questions instead of having to make a phone call. Typically the questions are simple enough that we can simply send them a link. ### 4. Great app for live chat! **Rating:** 5.0/5.0 stars **Reviewed by:** Corey T. | Co-Founder, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2015 **What do you like best about Olark?** Easily log in each day to accept chats. Settings very easy to configure. Integrates easily with our landing page program (Unbounce). **What do you dislike about Olark?** It logs you out if you are away from the computer and miss a chat. I guess it should be like that, but sometimes do not notice and forget to log back in :) **Recommendations to others considering Olark:** Give their trial a shot and see if it works for you! **What problems is Olark solving and how is that benefiting you?** Livechat=increased conversion rate for both us and our clients. Some consumers like to use Livechat over filling out a lead gen form or calling in. So Olark has resulted in more sales overall. ### 5. I am a happy customer of Olark **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler D. | President, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2015 **What do you like best about Olark?** it has very simple integration with Zen Cart or any site. it just works. Users need very little training. I like the new feedback function. With very simple configurations you can do it to do very powerful things. It integrates with Google Analytics very well. I love being able to see what page our customers are on while they browse our site. When we are not available it turns into an awesome contact us form. I love the ability to magically push a site visitor to a different page on our site. The dashboard, transcripts, reporting has been great. I really like the new Customer Satisfaction surveys that it asks. **What do you dislike about Olark?** The zen cart shopping cart system olark integration has to be able to show me the product names, quantity, attributes, and order total of what is in my customers shopping cart at any given time. I wish I could see a record of when my reps were listed as available or not. I wish I could see a record of when chats were so busy that their max number of chats were reached. I wish a follow up to the customer saying "are you still here or is there any way i can serve you more?" and then a customer satisfaction survey would be asked automatically after a set amount of time. **Recommendations to others considering Olark:** Use the !push command regularly! I use it on 10% of chats. **What problems is Olark solving and how is that benefiting you?** we serve our customers much better because we are right in front of them ready to serve them. We can react within seconds instead of minutes or hours. Also site visitors don't have to call us to get their questions answered. They can do it with the same device they are already using. We are also able to increase sales dramatically by solving customer confusion or offering additional products based on their browsing habits. ### 6. Great platform but is it right for you? **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew G. | Agency Principal, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2015 **What do you like best about Olark?** Overall I was satisfied with Olark for our chat service but determined it just didn't fit right with our agency. What I did like most about this product was the ability to either use it on the web browser or local system through Pidgin. **What do you dislike about Olark?** There wasn't much to dislike aside from it wasn't cost effective for the size of our company at the time. We decided to go with PureChat as it is more cost effective for us right now. **Recommendations to others considering Olark:** It's a great product as long as you plan on utilizing the full potential of the tool. **What problems is Olark solving and how is that benefiting you?** By adding a chat feature to our site we're able to increase communication channels with prospects. Increase in prospects = increase in potential revenue and who doesn't like that? ### 7. Olark is awesome – highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Pete K. | Co-Founder, Head of Product & Lead Designer, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2015 **What do you like best about Olark?** • Integration was simple • They have lots of great tools for non-developers to customize how it works using rules (like automatically launching chats on certain pages) • They have amazing customer service - they use their own livechat tool on their site, which is a great sign. I've used it 10+ times and have always gotten an immediate response and an incredibly helpful support rep. **What do you dislike about Olark?** Nothing. I've had a great experience with Olark. **What problems is Olark solving and how is that benefiting you?** We've increased our conversion rate of free to paid users by livechatting with users as they • Hit certain milestones within our product • Ask us support questions while they're using our product ### 8. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2015 **What do you like best about Olark?** Olark is consumerized. Once you login, you know how to use it. It's simple, easy, and user friendly. I really liked that you can instantly send a transcript upon request. People were able to reach out as needed and were able to multitask while doing so (check their mail, feed their kids.) I also liked that I could multitask by chatting with multiple people. People with not so savvy typing abilities were able to adjust the amount of chat bubbles to fewer tabs, while faster and more advanced associates were able to increase the amount of tabs. **What do you dislike about Olark?** At least to my knowledge, there was no way to change the name of the tabs to reflect a customer's name, just incase they came back! I also wish there was a block ip option so that my coworkers couldn't troll us. A lot of the time my coworkers would play around and mess with us and we wouldn't know until they'd expose themselves. **Recommendations to others considering Olark:** Use it! It's simple, streamlined and will help your business, or you as someone in need of support in a quick easy way. If you have a really unique name as I do, ask your administrator to remove your last name or create an alias. This is meant to protect your identity, not to provide less than exceptional customer service. **What problems is Olark solving and how is that benefiting you?** Most people hate speaking on the phone. but what's even worse is having to wait to talk to someone for support. This is just in time support, when needed, as needed. It's the ideal customer support! ### 9. Voice of customer — loud & clear! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2015 **What do you like best about Olark?** Olark's a terrific tool for any business looking to connect more closely with its customers. Easily deployed and economically priced, it's on par with many chat services used on enterprise websites. We advance many deals that would otherwise have been lost—simply by offering assistance in real-time to confused prospects. **What do you dislike about Olark?** While no fault of Olark, using it effectively requires organizational planning and commitment. You need staffing, obviously—ideally 100% dedicated but fractionally dedicated if need be. You also training to ensure your team is as helpful as possible. Lastly, you need to make time to look for patterns in what you're hearing. These patterns indicate problems with your product or website. **Recommendations to others considering Olark:** I'd suggest piloting it to see if it solves a business problem for you. **What problems is Olark solving and how is that benefiting you?** We use Olark as a live chat solution on our website. It gives users a chance to ask questions if they're confused. ### 10. Olark is a great chat tool **Rating:** 4.5/5.0 stars **Reviewed by:** Shelbi L. | Revenue Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Olark?** That it shows which sites they are on and the links they click so you can really speak to what they're looking for. I can go back and see the transcripts to previous chats to copy into our CRM tool to log information. Easy log-in/log-out. Don't have to completely log-out, but just be "away" if stepping away from desk. **What do you dislike about Olark?** You can't always see which company they are with. **What problems is Olark solving and how is that benefiting you?** Allowing companies to come to us for questions about Arena and any interest they have in our product. Without it, companies can't come to us with questions and would most likely have to rely on "requesting info" to get a simple question answered. ### 11. Easy to use, overall good tool **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay R. | Account Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Olark?** Easy to use platform. I like that the message can be customized by the page. I think we get some good engagement with prospects/customers. **What do you dislike about Olark?** I dislike that there's no pop-up or notification if the prospect goes to another tab and I reply. This can often lead to the person leaving and forgetting to come back. Perhaps this feature is available and I'm not aware of it. **What problems is Olark solving and how is that benefiting you?** Many people have questions when they stop by the website but don't want to fill out a form with all of their information. I think we're able to engage with people earlier and make sure their questions are answered. ### 12. Very happy with this product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2015 **What do you like best about Olark?** It is very user friendly. Easy to navigate, and very teachable. **What do you dislike about Olark?** I don't really have any dislikes for this product. I've only used it for a short period o time. **Recommendations to others considering Olark:** It is very user friendly, teachable and easy to navigate around. The response time is very quick, and it is very easy for our students to use as well. I like being able to view the transcripts from each chat. **What problems is Olark solving and how is that benefiting you?** I am able to connect with my students very easily. ### 13. Live Chat at its finest. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2015 **What do you like best about Olark?** Like the ability to change notification m,method and it's prompts for starting a chat are excellent. **What do you dislike about Olark?** The only drawback would be the the ease of setting up new preferences. **Recommendations to others considering Olark:** Great Live Chat product. **What problems is Olark solving and how is that benefiting you?** Getting communication with a young diverse crowd of students. ### 14. It works! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Olark?** Olark is a great chat tool. Simple to use, great features, customizeable. The UI is intuitive and easy to use. This tool is very helpful in facilitating business for my organization. The ability to also pull data from the web application for the users that are signed is very useful. **What do you dislike about Olark?** Wish there was the ability to tag users so you know when they come back. Also an easier way to block certain users, we had issues of someone coming on as a prank repeatedly. A more automated way of logging off of chat. **What problems is Olark solving and how is that benefiting you?** Allows us to serve potential clients while they are on our website, this is extremely valuable. We have had many great prospects that were generated because of Olark. Having chat is a necessary business tool. ### 15. Does all we need **Rating:** 4.5/5.0 stars **Reviewed by:** Steve W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2015 **What do you like best about Olark?** Ease of use and flexibility, enabling quick contact with site visitors and alerts when someone is on a monitored page. **What do you dislike about Olark?** Not their fault, but preferred having Google talk as an option. **What problems is Olark solving and how is that benefiting you?** Providing a basic level live chat service. ### 16. Pretty decent service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2015 **What do you like best about Olark?** The ability to speak with my clients in real time **What do you dislike about Olark?** There should be fields that require the student provide all contact information. **What problems is Olark solving and how is that benefiting you?** Not many at this point ### 17. Olark has worked great! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Business Development Representative, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Olark?** I like that it always works great and any issues are solved promptly. Any time that Olark is down we are notified and the people communicate how the issue is being solved. **What do you dislike about Olark?** It does not work well on mobile and one does not get notifications. I would like for the mobile version to allow you to see when a chat comes through instead of just showing that you are logged in. **Recommendations to others considering Olark:** Make mobile available **What problems is Olark solving and how is that benefiting you?** We are getting customers looking at website ### 18. The product is easy to use and efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2015 **What do you like best about Olark?** Easy and friendly user experience allows for a seamless chat experience. **What do you dislike about Olark?** That the messages are broken up into segments when shown on the screen. **Recommendations to others considering Olark:** Take some time to read the short cuts they are helpful. **What problems is Olark solving and how is that benefiting you?** First had experience with students, parents, educators allows for another form of interaction. ### 19. Friendly Chat with 'Just Right' Amount of Features **Rating:** 4.5/5.0 stars **Reviewed by:** Eric Q. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2014 **What do you like best about Olark?** Olark is a service that I've now implemented and used at 3 different companies. That alone suggests that I like the service. Olark strikes me as the kind of company (like Avis) that could wear the moniker, "We Try Harder." I've had nothing but good experiences with their support staff and other parts of the company; And the features just keep on a rollin' along... Much like you'd want from any SaaS based business over the course of time. **What do you dislike about Olark?** Some of the backend admin console looks like it's been through the Google-school of slap-dashery-- more functional than beautiful. Which is odd, contrasted with their front-end UI deployment choices, which appear to be very well thought out. **Recommendations to others considering Olark:** I've been a paying customer at 3 different organizations, 2 of which I personally made the call to go with Olark. I've not regretted this choice. Olark hits all the right feature notes, while retaining an easy-to-use vibe as they've steadily added features over the years. I'd recommend to anyone. **What problems is Olark solving and how is that benefiting you?** Biz problem is simple: Human touch on a digital canvas (your website). People like chat because it is A) immediate, B) personal enough--I'm dealing with a live human being, C) impersonal enough-- I don't have to talk and D) trackable. For the digital native (I consider myself one), chat is a table-stakes feature for dealing with a business. Email is often too slow, phone is better or worse depending on so many factors and no customer touchpoint = no business. Period. So the benefit to using Olark is substantial, albeit not entirely quantifiable. ### 20. Simple and effective tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vicky J. | Supporter Care Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Olark?** Able to utilise this tool on your website straight away, agent interface really ease to adopt **What do you dislike about Olark?** Improvements in reporting for analysis of chats, notifications on chats could also be improved **Recommendations to others considering Olark:** Really great tool for live chat which is cost effective **What problems is Olark solving and how is that benefiting you?** Transparency of the online journey, instant audience insights, real-time improvements to the website, technical problems instantly highlight, delivering great online experiences ### 21. Talking to people on our site **Rating:** 3.0/5.0 stars **Reviewed by:** Joe P. | Global Sales - Pipeliner CRM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2014 **What do you like best about Olark?** It allows you to talk to people on your site **What do you dislike about Olark?** I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality. **Recommendations to others considering Olark:** Do your research. **What problems is Olark solving and how is that benefiting you?** Direct conversations with web visitors is easy. ### 22. Reliable IM **Rating:** 5.0/5.0 stars **Reviewed by:** Ruban K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2013 **What do you like best about Olark?** Easy to set up chat in Olark. I came across this service when I was chatting with a Mailgun representative. I like the way it tells us where the customer is currently looking at. It helps us troubleshoot the problems easily. It gives me the default location and system information like in any other client. I removed the Contact Us page on our website and placed the Olark chat box. **What do you dislike about Olark?** The upgrade link is all over. Upgrading to avail integration and add more users make sense. But, requiring pre chat info (like name and email) is not Free. **Recommendations to others considering Olark:** A must have for businesses that want to resolve customers' questions at the earliest. It's a chat client and available on all Jabber supported applications. Worth a try. ### 23. An ideal tool for live chat **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin H. | Web Producer, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2012 **What do you like best about Olark?** Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action, different types of pop-ups and attention grabbers, different auto text, and different colors. You can also check out transcripts and see when your users are most likely to engage your brand through chat, which takes the guesswork out of your call center live chat schedule. **What do you dislike about Olark?** Pidgin, Olark's preferred chat client, has given us some trouble in the past. You can get around this by integrating with gchat (or another service) instead. **Recommendations to others considering Olark:** This was the live chat client recommended to me when we built our new website, and I have to say I really like it. I don't think you can go wrong. ### 24. Great low cost online chat solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2013 **What do you like best about Olark?** Integration with my marketing automation solution allows us to see which identified prospects are actually asking us questions often before they've given their name. Love being able to customize actions based on time of the day (i.e., take messages vs live chat depending on the time of the day). Best of all, it's cheap. **What do you dislike about Olark?** Nothing. Has been very reliable and useful. **Recommendations to others considering Olark:** Highly recommend you try it out, even if it's just for a month. **What problems is Olark solving and how is that benefiting you?** N/A ## Olark Discussions - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment - [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+18%3A31%3A17+-0500&secure%5Bsession_id%5D=f78f88c8-6f2b-44ef-98db-ba8c0b61e625&secure%5Btoken%5D=89aa4366a80350120f0f3336769e78d586c126f580f8defb6acb4306b5a288e2&format=llm_user) ## Olark Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) ## Olark Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Olark Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,725 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)