--- title: Olark Reviews meta_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 224 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews **Vendor:** Olark **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 224 ## About Olark Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ## Olark Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Olark, making it enjoyable for both admins and users alike. (1 reviews) - Users enjoy the **nice interface** of Olark, making it a pleasant experience for both admins and customers. (1 reviews) **What users dislike:** - Users are frustrated by the **billing issues** related to exporting transcripts individually, necessitating extra payments. (1 reviews) ## Olark Reviews ### 1. Olark is a bare-minimum experience, but helpful in working with users **Rating:** 1.5/5.0 stars **Reviewed by:** Wade H. | Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Olark?** It's simple. There is a low barrier to entry for new users. I wish it could do more in terms of sending content to the user, but it's reliable and it works. **What do you dislike about Olark?** The content we can send is limited. It would be awesome to be able to send photos, GIFs and other content to the user. I also wish the chat bug was a bit smaller and/or we could push it around the screen depending on the page. **Recommendations to others considering Olark:** Take full advantage of your own tutorials sites. Make bitly links and make shortcuts in Olark for faster chatting. **What problems is Olark solving and how is that benefiting you?** I like Olark for communicating with users as they use our product live online. The benefit we get is we are able to head off problems before the user has to call or email us for help. ### 2. LiveChat trumps Olark **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Olark?** Easy to use! Simple features. Can be used by any age. **What do you dislike about Olark?** Doesn't allow you to share pictures/screenshots/live webcamera use like Livechat does. **Recommendations to others considering Olark:** n/a **What problems is Olark solving and how is that benefiting you?** We realized the lack of benefits Olark had so we decided to move on to LiveChat. ### 3. Adequete but not fully featured, need native apps or pretty useless **Rating:** 1.5/5.0 stars **Reviewed by:** Matthew G. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2015 **What do you like best about Olark?** Embedding live chat with a line of JS is pretty sweet. Helps us communicate with our users by pulling specific ones (triggered by analytics events) into a chat and lets us provide live help within our app! The web interface is good but logs us out too easily. The api is okay and the administration of operators is good. The price is okay, currently still on a free startup plan but will need to pay soon. **What do you dislike about Olark?** NO MOBILE APPS! What year is it, olark? Both on android and iOS you need to use junky 3rd party chat apps that have zero tools for a business communication app. Even firehose chat is better! With happy fox and zopim out there as well, olark needfs to step its game up, heavily. There is no option to not set your opeators to "offline" if they miss a chat, which I should be able to disable. Our operators have permission to skip specific chat topics but this sets them offline!! WHY!? The chat the user sees looks almost "fake" and untrusted. A lot of times users ignore it because they think we'll be a robot on the other end. **Recommendations to others considering Olark:** Try Zopim and Happy Fox (if you can get on the beta) as well as Olark before you choose. They're all meh but one may win for your use case. **What problems is Olark solving and how is that benefiting you?** Needed to provide support to some users, live as well as trigger chats with specific users we select (sort of like intercom but built in-house). It works okay for both of these, we can in fact chat with them, the experience is just sub-par. ### 4. Pretty decent service **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2015 **What do you like best about Olark?** The ability to speak with my clients in real time **What do you dislike about Olark?** There should be fields that require the student provide all contact information. **What problems is Olark solving and how is that benefiting you?** Not many at this point ## Olark Discussions - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment - [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A19%3A30+-0500&secure%5Bsession_id%5D=e1fcb63a-1c14-4635-b312-9fb17c992a89&secure%5Btoken%5D=b9027ebc96c165e55c64c03f8a6f77a23c7604479c43af655515d8cb8db9ce1e&format=llm_user) ## Olark Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) ## Olark Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Olark Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)