[ Observe.AI Reviews ](https://www.g2.com/products/observe-ai/reviews) [ Observe.AI Reviews ](https://www.g2.com/products/observe-ai/reviews) # Observe.AI Pricing Overview [Editedit](https://my.g2.com/observe-ai/pricings) **Observe.AI has not provided pricing information for this product or service.** This is common practice for software sellers and service providers. Contact Observe.AI to obtain current pricing. Please Contact Us for a Demo and Pricing Pricing information for Observe.AI is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Observe.AI must be conducted with the seller. What you'll see: \>Post-Interaction AI: Get full visibility into every interaction, unleash QA at scale, and get in-depth analytics for targeted coaching \>Real-Time AI: Provide in-the-moment guidance to improve agent performance on the spot \>Generative AI: Boost agent efficiency and performance with the industry’s first contact center LLM Pricing information was last updated on July 31, 2024 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 17% ### Perceived Cost $$$$$ ## Top-Rated Alternatives [ ![Balto](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg "Balto") Balto 4.8/5 (577) ](https://www.g2.com/products/balto/reviews) [ ![Level AI](https://images.g2crowd.com/uploads/product/hd_favicon/968c8b50468c9d158e60bfdc148d9c66/level-ai.svg "Level AI") Level AI 4.7/5 (195) ](https://www.g2.com/products/level-ai/reviews) [ ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") CallMiner Eureka 4.5/5 (221) ](https://www.g2.com/products/callminer-eureka/reviews) [ View All Alternatives ](https://www.g2.com/products/observe-ai/competitors/alternatives) ## Observe.AI Pricing Reviews (2) ![Brittany G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany G.") BG Brittany G. Senior Product Manager Enterprise (\> 1000 emp.) 7/23/2025 More Options - - [Respond as Observe.AI](https://www.g2.com/survey_responses/observe-ai-review-11423302/official_response/new) "Building seamless VoiceAI agents has never been easier" 5/5 What do you like best about Observe.AI? Observe.AI has completely transformed how we manage and innovate within our contact center. The platforms make it simple to gather actionable insights, review interactions, and identify coaching opportunities. On top of that, building VoiceAI agents is incredibly intuitive. We've been able to take a new use case from concept to functional prototype in hours. The tools are user friendly but powerful, allowing us to handle pretty complex scenarios seamlessly. The partnership is also a standout. Everyone we've worked with at Observe.AI is invested in our success, proactively offering guidance, sharing best practices, and brainstorming solutions. That culture of support makes a huge difference when scaling something as impactful as VoiceAI. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? Honestly, there's very little to dislike. The platform and partnership both deliver meaningful value. The only "challenge" is that we're moving so fast that sometimes we discover new use cases faster than the platform evolves, But even then, the Observe.AI team is quick to respond and iterate alongside us. It feels like we're co-creating the future of VoiceAI together. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Observe.AI addresses several challenges in our contact center. First, deflecting high-volume, low-complexity calls. The VoiceAI resolves routine inquiries without requiring a live, human agent, reducing operational costs and improving the member experience. For the member experience, we've used VoiceAI to replace keypad-based IVR with natural language understanding, which means members can now explain their needs in plain language and get faster resolutions. Observe.AI also provides detailed conversation analytics, allowing us to continuously monitor key performance metrics for both our human and our VoiceAI agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![James G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James G.") JG James G. CEO Mid-Market (51-1000 emp.) 8/9/2025 More Options - "Lying, deception, and a crappy product" 0/5 What do you like best about Observe.AI? It's a good name, good marketing, and effective salespeople. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? Three years since signing up for Observe AI all I have to show for it is a lower bank balance, a loss of trust with our revenue operations and customer support operations team about, fewer hairs on my head and more of my nails bitten. The initial implementation was a ton of work over a three month period, which they happily charged us for, and then we never ended up seeing any value from the product at all. We all stopped using it pretty quickly after that. Their keyword matching is broken, it regularly would not ingest all calls, and it would regularly deliver wrong answers. It regularly underperformed compared to a human QA team paired with a small in-house script written by engineering plus or minus some UI functionality. The interface is slow and clunky and completely unlike any of their shiny marketing. I thought that would be the end of it but since then they hired lawyers at Observe AI to begin calling our frontline support people throughout the day harassing them because I am refusing to pay for another year of service for a product that absolutely does not work as advertised on a contract that expired more than a year ago and for service that wasn't rendered as described. They are scaring my workers and they are unwilling to enter a dialogue with me about the ethics of this. I am in the process of doing a full retroactive with my team about how this went so wrong, and how I made such a mistake in procuring this vendor, and I will be updating this review with much more specific product detail about how they have fallen short compared to what they promised. As a former engineer myself I am completely embarrassed to have made a mistake like this and I would strongly caution any reader to think twice and consider many of the other available options. Please check back here on this review as I continue to update it with more detail. Update: August 29th (here is what I received from my implementation team) The quality of the product shoddy if not misleading: Implementation took almost 6 months more than originally estimated because they couldn’t figure things out. We had to escalate and have the implementation team (initial one didn’t knew how to connect to our zendesk account and pull the recordings with the API keys and documentation in front of them)Their “AI” product is a scam. It’s nothing more than a voice to text service (transcription) and a glorified CTRL+F. If they couldn’t find the “moment” (moment = phrase for the “AI”) in the transcript, there was no contextual knowledge of the scanned text. So when “training” their AI, we had to account for all the variations of a specific word or phrase. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? It has only created problems and headache. We have seen no benefits. Review collected by and hosted on G2.com. Show More Response from Sharni Medina of Observe.AI [Editedit](https://www.g2.com/survey_responses/observe-ai-review-11516326/official_response/edit) Hi James, We’re truly sorry to hear about your experience. I’d greatly value the opportunity to connect directly to better understand what happened and see how we can help mitigate your negative experience. If you’d be open, please reach out to me so we can set up a time that works best for you. —Sharni Medina, on behalf of Observe.AI Rating Updated (8/29/2025) Validated ReviewerSource: Organic Observe.AI Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5 (230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6026e3be34ed2736eac4c10a6ef83111/balto.png "Product Avatar Image") Balto 4.8/5 (588) [ Compare Now ](https://www.g2.com/compare/balto-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9b30090100c7426ee3c661e218db55c2/level-ai.png "Product Avatar Image") Level AI 4.7/5 (200) [ Compare Now ](https://www.g2.com/compare/level-ai-vs-observe-ai) ##### Categories on G2 [ AI Agents For Business Operations ](https://www.g2.com/categories/ai-agents-for-business-operations)[ Conversation Intelligence ](https://www.g2.com/categories/conversation-intelligence)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents) [ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Speech Analytics ](https://www.g2.com/categories/speech-analytics)[ Contact Center AI Observability ](https://www.g2.com/categories/contact-center-ai-observability) Show More ##### Explore More [ Most user-friendly CRM for sales teams ](https://www.g2.com/discussions/crm-most-user-friendly-crm-for-sales-teams)[ Media monitoring service with best reviews ](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews)[ Is there a free trial of Alteryx One to test its core capabilities before committing? ](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing) [ Recommended sales training and onboarding apps ](https://www.g2.com/discussions/recommended-sales-training-and-onboarding-apps)[ Best tool for analyzing customer conversations ](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[ Pros and Cons Details ](https://www.g2.com/products/observe-ai/reviews?qs=pros-and-cons) Show More [ Most user-friendly CRM for sales teams ](https://www.g2.com/discussions/crm-most-user-friendly-crm-for-sales-teams)[ Media monitoring service with best reviews ](https://www.g2.com/discussions/media-monitoring-service-with-best-reviews)[ Is there a free trial of Alteryx One to test its core capabilities before committing? ](https://www.g2.com/discussions/is-there-a-free-trial-of-alteryx-one-to-test-its-core-capabilities-before-committing) [ Recommended sales training and onboarding apps ](https://www.g2.com/discussions/recommended-sales-training-and-onboarding-apps)[ Best tool for analyzing customer conversations ](https://www.g2.com/discussions/best-tool-for-analyzing-customer-conversations)[ Pros and Cons Details ](https://www.g2.com/products/observe-ai/reviews?qs=pros-and-cons)