NinjaOne Reviews & Product Details

It is very easy to use and customize to your needs. It is really simple to deploy and by using their integrated apps, it is very easy to deploy an AV. We had a previous RMM for over 2 years and moving on to N1 was very simple and with the help of their customer service, onboarding and deployment was really easy. The thing we enjoy the most of N1 is their system tray ticketing tool, it launches in a way that our users can understand what they have to do to submit a ticket and the agent does not take up any resources on any of our pcs. Review collected by and hosted on G2.com.

I do not like the APP as it stands now. Unable to get alerts when a ticket comes in and only rely on email is really annoying. Review collected by and hosted on G2.com.

The most useful thing about NinjaOne is being able to manage and fix devices remotely without having to physically access them. From one place, I can install software, run scripts, restart services, check device health, and troubleshoot issues. It also monitors devices and alerts you when something goes wrong, which means you can often address problems before users even notice. Overall, it saves a lot of time, especially when you’re managing a large number of devices across different clients. Review collected by and hosted on G2.com.

I have to re-authenticate to log in every hour, which is frustrating. Also, there are too many updates on NcStreamer. Review collected by and hosted on G2.com.

Patching, remote control and software deployment. If clients don't have a device management in place, we can use Ninja. The easy to use interface is one of they key factors, after moving from a slow product before, this really is a standout factor. Review collected by and hosted on G2.com.

I don't dislike anything about the product. Review collected by and hosted on G2.com.

We have been working with NinjaOne RMM for some time now and are still very satisfied. The introduction was straightforward, and in daily use, the platform has proven to be reliable and easy to use. Especially in the stressful IT everyday life, it is helpful that many tasks can be completed centrally and without much effort.

We find particularly positive:

- the clear dashboard and easy management of all endpoints,

- the reliable remote maintenance with stable connections,

- the automation through scripts and patch management, which saves us a lot of time,

- the fast and competent support, which has always helped us well with questions so far,

- the continuous development of the platform. The new CrowdStrike integration is a good example for us of how NinjaOne responds to current requirements and sensibly integrates security solutions into the existing environment.

For us, NinjaOne has become an integral part of our IT operations and is hardly imaginable without in our daily work. We particularly like that new functions and integrations are regularly added, which offer real added value and not just sound good on paper. Overall, we can recommend NinjaOne with a clear conscience. Review collected by and hosted on G2.com.

From our perspective, there is potential for improvement in transparency within the partner area. Especially regarding pricing issues, a clear price list for partners would be helpful to calculate offers more quickly and easily.

Additionally, it is occasionally somewhat difficult to directly reach the appropriate contact person for a specific concern. A clearer assignment or faster forwarding would further improve the support process. Review collected by and hosted on G2.com.

I love that NinjaOne can be utilized in so many different ways. The home page is great for a quick overview of what's going on with our devices company wide. Logging in with SSO, and being able to receive webhook notifications through Microsoft Teams for ticketing makes productivity a lot easier as I can still be tuned in while away from Ninja. Being able to rely on NinjaOne to handle endpoint patching without human intervention allows our team to dedicate that time to other projects and tasks for our company, and for our end users. I personally have never experienced any issues with NinjaOne not working properly, as updates and bug fixes seem to be a priority to them. It's nice feeling secure in the sense that I'll always be able to support and manage our devices no matter what. In the case I do experience an issue where I need assistance, their support team is always on top of it and works with us to the very end to make sure we achieved a solution. Having a wonderful and competent team to rely on and a system that works seamlessly and is constantly improving in many different use cases makes any money spent feel like an investment in which the return is exponential. We love NinjaOne! Review collected by and hosted on G2.com.

I do wish that NinjaOne was more customizable in the sense of how we can utilize it. Custom forms for end users via systray icon, and ability to customize webhook notifications to show relevant information. Review collected by and hosted on G2.com.

It's very versatile in being able to contribute to both Mac and Windows environments. Unlike other products we have used, being able to remote seamlessly into Mac environments was a huge pain point that was alleviated through using NinjaOne. This single glass of plane allowed us to easily manage our environment. Being able to quickly get access to the platform through sales and support teams was incredibly useful when we had a tight timeline to move everything over. Including being able to get access to resources to move our fleet with ease. When deciding a product that our end users need to interact with on a daily basis, NinjaOne felt like a no-brainer. Review collected by and hosted on G2.com.

There is a lot of API integrations that can seem daunting to start setting up. The documentation and customer support when we got stuck was super helpful. We were able to get most of our apps assigned, but I also dislike that we have to ask for each individual app to be enabled. It is hard to know what we actually can have access to for app integrations, aside the times we did ask there usually was an app - I wish we could have just went through and selected every app integration from the get go. Review collected by and hosted on G2.com.

It consolidates a lot into one console. We use NinjaOne for RMM, patch management, MDM, ticketing, and documentation, and having endpoint management in one place replaced a pile of disconnected utilities we used to juggle. Patching is the standout for us: Windows, macOS, and third-party app updates are automated, and we can patch remote devices without needing them on VPN, which mattered a lot for our distributed environment. Patch compliance is now something we can see on a dashboard instead of something we hope is true. Remote access is fast and usually doesn’t interrupt the user, and the scripting/automation has steadily taken routine maintenance off our technicians’ plates. Review collected by and hosted on G2.com.

Pricing is per module. Each module is priced competitively on its own, but every add-on raises the total cost, and as an organization adopts more of the platform (RMM, MDM, ticketing, documentation, and so on) that adds up quickly. That’s a real consideration for budget-conscious organizations like ours. To NinjaOne’s credit, our account representative, Jose Perez, has worked closely with us to keep the pricing competitive and keep the tool within reach. That support has mattered, but buyers should plan for the full cost of the modules they’ll actually need, not just the starting price. Review collected by and hosted on G2.com.

The UI is nice and simple to use, easy to install and set up and get going, the support team are helpful and easy to contact. The integrations into our ITSM product has been nice and simple. The fact everything is included in the main price rather than add-ons is also helpful, its excellent value for money. With regular updates and a clear road map it's also helpful to see what features are coming and easy to request ones they may not have thought off! Review collected by and hosted on G2.com.

The only part which bugs me is in patching, if you put all devices into the same policy, if they have updates they will all reboot at the same time rather than checking others are rebooting - we have had to script a workaround for this which was simple to do but a bit more leg work Review collected by and hosted on G2.com.

Initial onboarding was very easy and I felt like I had great support throughout the process.

From there, the platform is super intuitive and provides all of the functionality I need.

Pricing is very competitive and provides great value for my company. Review collected by and hosted on G2.com.

Honestly, I haven't had anything I specifically dislike at this point. Review collected by and hosted on G2.com.

The software is user-friendly and covers the essential features expected from an RMM, such as inventory management, patch management, software deployment, and a library of commonly used, pre-packaged applications ready for deployment. It also provides remote access to endpoints, making end-user support straightforward. Navigation is simple, and you can search for devices by the logged-in user's name or computer name. Additionally, the software can query other network devices like switches and routers, retrieving traffic usage data and some health metrics. Integration with VMware for monitoring is also supported. The platform allows you to automate actions based on triggered events, such as restarting services, computers, or servers, or running scripts when specific events occur.

Support and onboarding are exceptional, offering unlimited expert sessions that can be scheduled in 20, 30, or 45-minute increments. This allows you to explore topics in depth with a support specialist who can assist with product configuration.

Deployment of the agent is quick and simple and by default it installs silently dont have to configure anything.

Another advantage is the ability to provide remote access to internal systems for both end users and administrators. You can assign specific systems for users to access remotely, which, for our Macs, is a significant improvement over relying on the Chrome remote access tool.

Patching is very easy to use and also incorporates AI to see if the released patches have issues based on internet forums like Reddit. Then you can hold these patches for a later date based off maturity . Review collected by and hosted on G2.com.

I think the biggest issue with the product is some of the details are missing in the inventory for instance serial numbers of monitors are not available and you have to use scripting to return that data. They just need to bring back more details on inventory items that I am used to with another product called PDQ. Does not have system imaging either. Would be nice if it integrated in to Service Desk from Manage Engine. Review collected by and hosted on G2.com.