Bonterra Network for Good Reviews & Product Details

That it is the most comprehensive all in one system and the price point is very affordable in comparison to others that offer this kind of platform. Specifically the event/ticketing/sponsorship area is great, emailing and other communications work well for our organization and we appreciate that there isn't a cost to text in addition to the service. I also really like the donor tracking, reminders, etc. that are associated with maintaining a good relationship with our donors and community members. Review collected by and hosted on G2.com.

The reports are not always consistent and sometimes really confusing on why they pull the information they do or why it is categorized how it is. I would love to see automation available and an opportunity to connect with our current project management system so I'm not balancing multiple to do lists on multiple platforms. Review collected by and hosted on G2.com.

NFG is very user friendly and I appreciate the usefulness of Que when I have a question. I am utilizing the Fundraising Pages, Auctions and Events for the first time and really like their ease of use. The donor management is easy to view and get the best reports for our purposes. We have received great feedback from our e-mail blasts as well. For everything we're using, the cost is very affordable. The performance of the software is great and assistance from our representative is always quick and helpful. Review collected by and hosted on G2.com.

As this point, we have not experienced anything that we don't like. Review collected by and hosted on G2.com.

Being able to connect with donors regularly using the filters has been really helpful. The integration with QuickBooks is also useful. Overall, the product performs amazingly well for nonprofits with limited staff, and it makes day-to-day work feel more manageable. The support staff has been very helpful whenever I’ve needed assistance. I also use the AI regularly to enhance campaigns and improve emails. Review collected by and hosted on G2.com.

I’ve only been using the software for a couple of months, so I can’t really speak with any expertise about what issues I might have with it yet. Review collected by and hosted on G2.com.

I have been very happy with Bonterra Network for Good. The system is very user-friendly and easy to navigate. I use it for all aspects of our fundraising, including donations, events, donor communications, reporting, letters, and email campaigns. It is simple to pull reports quickly and access the information I need. Review collected by and hosted on G2.com.

There are a few features I wish were more flexible. One limitation is that you cannot easily split a single donation between multiple campaigns. For example, if a donor gives $1,000 and wants to allocate it between two different funds or initiatives, there is not a simple way to record that.

I also wish event sponsorships were better integrated into a donor’s overall giving history. When someone sponsors an event, it is categorized separately and does not appear the same way as a donation, which can make it look like a supporter has not contributed when reviewing donor records.

Bonterra recently added AI features, but they come at an additional cost. I would prefer to see those tools included as part of the platform subscription, especially since many nonprofits are already working within limited budgets. Review collected by and hosted on G2.com.

The Network for Good staff are always coming up with new and creative ways to assist us with fundraising. We have been using NFG for about 10 years and rarely have any issues. The system is easy to learn and train other team members. While the pricing has gone up considerably, it is still the most affordable system that does exactly what we need. I haven't experienced any down time with software at all. The fundraising pages are easy to set up as the system walks you through each step. Tutorials are available and done very well. Review collected by and hosted on G2.com.

It is a little cumbersome to add a spouse/significant other and link the accounts. It seems to be a manual process. Review collected by and hosted on G2.com.

I like that you can easily segment donors by amount, last donation date, whether they’re lapsed or recurring, and even by the targeting suggestions offered by Que. I also appreciate the Dashboard, which pulls this information together and highlights it for you. Review collected by and hosted on G2.com.

My biggest frustration with NFG is that I can’t segment event attendees directly from the event page. The page gives me the option to send a communication, but when I try to create a list for a specific group of attendees, the process is convoluted and confusing. I’m still not sure how to do it. My additional frustration is the lack of ease in reporting the lapsed recurring donor immediately, accurately, and readily available either reported to me weekly or easy for me to pull for the time period I am requesting. Review collected by and hosted on G2.com.

It spells out step by step what to do for fundraising campaigns which makes using & operating campaigns easy to use. Gives prompts to remember where you are at on each step. Allows great donor communication & thank yous via email, text, videos, snail mail options. Customer support is readily available for any questions or help needed. Review collected by and hosted on G2.com.

When entering donations the template requires multiple "tabbing" past options we do not use. The page is long so scrolling or tabbing multiple times to get to the bottom of the page takes extra steps. would be nice to be able to customize the page for our organization's specific purposes. On the fundraising page, the options for photos that will work with the template (automatic cropping) is quite annoying. It crops and makes the photo very grainy. Review collected by and hosted on G2.com.

I like how Bonterra Network for Good integrates various systems into one platform, so I don't have to jump across different places for notifications, emails, fundraising, and event registration. It's great for putting everything in one place, eliminating the need to purchase multiple platforms. The drag-and-drop functionality is super easy to understand and makes using the database a breeze. I also enjoy the systematic approach for filtering items and appreciate the updated AI features, even if they're only available with a limited amount of credit. Review collected by and hosted on G2.com.

I did have a lot of issues with figuring out how to understand and enter things like membership information and continue to track that. It's not a perfect system, but Bonterra Network for Good is workable. Review collected by and hosted on G2.com.

There have been many new functions and capabilities built in which further the great work that nonprofits can do. There are also a lot of amazing trainings available to help learn new things and train new staff! Review collected by and hosted on G2.com.

More functions for the nonprofit in terms of being able to process donor credit card donations as it is still limited. We have many donors that are not comfortable with computers or tech, so having more capability to process those donations would be extremely beneficial! Review collected by and hosted on G2.com.

I use Bonterra Network for Good as our CRM system, and its features let me text, email, and send newsletters out to our donors and volunteers. With their new Que addition, I have more free time to complete additional necessary tasks, and I don't have to use multiple different platforms, which saves time and money. I love that they are open to feedback from their customers. They consistently listen and keep improving the platform based on the needs of nonprofits like ours, so as a growing organization it's reassuring to know the software is evolving alongside us rather than remaining static. They are always rolling out updates and new additions, which help us streamline fundraising, donor management, and communication without having to invest in additional tools. Many of the enhancements make everyday tasks more efficient, allowing us to spend more time focusing on our mission instead of administrative work. Their customer support has also been a significant strength. When questions or challenges arise, the support team is responsive, knowledgeable, and genuinely interested in helping us find solutions, and that level of partnership gives us confidence we have the resources we need to succeed. Having a platform that values customer input, continually innovates, and provides dependable support makes it feel like a true partner in helping us advance our mission. The initial setup was very simple. I was able to upload my contacts directly, but they also offer that service to customers for no charge. Review collected by and hosted on G2.com.

{"I would really like for Bonterra Network for Good to expand on their Volunteer capacities so that I don't have to purchase another program from a different company."} Review collected by and hosted on G2.com.